Disclaimer: This document represents an unofficial translation of the Law on obligations and the basics of the property relations in air transport published in the “Official Gazette of the Republic of Serbia” No 87/11. In the case of any discrepancy between the Serbian and English versions of the document, the Serbian version shall be considered as legally binding document.

LAW ON OBLIGATIONS AND THE BASICS OF PROPERTY RELATIONS IN AIR TRANSPORT

Part One

I. INTRODUCTORY PROVISIONS

Subject Article 1

This Law shall govern the obligation relations in air transport with respect to the

contracts of carriage of passengers, baggage and cargo; contracts on other commercial operations in air transport; contracts on aircraft leasing; contracts on insurance in air transport and relations occurring in case of damage caused by an aircraft in flight to the third parties and property on the ground. This Law shall also regulate the property relations over aircraft, such as property and possessory lien over aircraft; procedure of enforcement and security concerning aircraft, and jurisdiction of courts concerning enforcement and security.

With respect to relations referred to in paragraph 1 of this Article and not covered by this Law, the relevant general regulations on obligations shall be applied.

Contracts and General Conditions of Carriage

Article 2 Obligation relations in air transport governed by the provisions of this Law may be laid

down differently within the contract or general conditions of carriage, if not contrary to this Law. By means of general conditions of carriage referred to in paragraph 1 of this Article

(hereinafter referred to as: conditions of carriage) air carrier shall set out the manner of carrying out the tasks concerning the contracts of carriage.

Neither the contract nor the conditions of carriage referred to in paragraph 2 of this Article may contain provisions by which air carrier may be wholly or partly exonerated from the liability provided for by this Law; provisions of exclusion or restrictions of passengers` rights or the rights of the orderer of carriage to which they are entitled pursuant to this Law; provisions transferring the evidential burden from air carrier or foreseeing restrictions of liability more advantageous for air carrier than the ones provided for by this Law, if not otherwise specified by this Law.

Upon request, air carrier shall provide the insight into the conditions of carriage to any interested party.

Definitions

Article 3

The terms used in this Law shall have the following meaning: 1) Airport means any defined area (including all the facilities, installations and

equipment), on land or water or any fixed, fixed off-shore or floating structure, fully or partly intended for landing, taking-off or moving of aircraft;

2) Air carrier means an air transport undertaking with a valid operating licence; 3) Air carrier of the signatory state to the ЕСАА Agreement means an air carrier

to whom the competent licencing authority of the signatory state to the ECAA Agreement issued a valid operating licence in accordance with the provisions of Regulation (EC) No 1008/2008 of

the European Parliament and the Council of 24 Septemeber 2008 on common rules for the operation of air services in the Community;

4) Extraordinary (emergency) circumstances are situations in which the outcome of the decision concerning administration of air transport and in particular a certain aircraft on a certain day leads to longer delay, delay of aircraft overnight or cancellation of one or more flights of such aircraft, although such air carrier has undertaken all reasonable measures to avoid such delays or cancellations;

5) Volunteer means a person who has presented himself for boarding under the conditions laid down in Article 8, paragraph 3 of this Law and responds positively to the air carrier's call for passengers prepared to surrender their reservation in exchange for benefits;

6) Local carriage means the carriage by aircraft where, according to the contract of carriage, the place of departure and the place of destination are situated in the territory of the Republic of Serbia;

7) ЕСАА Agreement means the Multilateral Agreement between the European Community and its Member States, the Republic of Albania, Bosnia and Herzegovina, the Republic of Bulgaria, the Republic of Croatia, the former Yugoslav Republic of Macedonia, the Republic of Iceland, the Republic of Montenegro, the Kingdom of Norway, Romania, the Republic of Serbia and the United Nations Interim Administration Mission in Kosovo (pursuant to the Resolution of UN Security Council, UN 1244 of 10 June 1999) on the establishment of a European Common Aviation Area

8) Right Holder is the person who, on the basis of the contract, has the request toward air carrier;

9) Air service means a flight or a series of flights carrying passengers, cargo and mail for remuneration or hire, available to general public under equal conditions;

10) Commercial passenger air service means a passenger air transport service operated by an air carrier through a scheduled or non-scheduled flight offered to the general public for valuable consideration, whether on its own or as part of a package;

11) Airport user means any legal person or entrepreneur responsible for the carriage of passengers and/or baggage and/or mail and/or cargo by air from or to the airport in question;

12) Final destination means the destination on the ticket presented at the check-in counter or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time is respected;

13) Person entitled to compensation means a passenger or any person entitled to claim in respect of that passenger, in accordance with applicable regulations;

14) Disabled person or person with reduced mobility means any person whose mobility when using transport is reduced due to any physical disability (sensory or loco-motor, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and the adaptation to his or her particular needs of the service made available to all passengers;

15) International carriage means carriage by aircraft in which, according to the contract of carriage, the place of departure and the place of destination are situated either within the territories of two countries, or within the territory of a single country if there is an agreed stopping place within the territory of another country;

16) The Montreal Convention means the Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal on 28 May 1999 and ratified by the Law on Ratification of the Convention for the Unification of Certain Rules for International Carriage by Air (‘’Official Gazette of RS’’, No 38/09);

17) Orderer of carriage means the person who concludes the contract of carriage with contracting air carrier.

18) Operating licence means an authorisation permitting to its holder to provide air services as stated in the operating licence;

19) Airport operator means an undertaking, a legal person or an entrepreneur operating an airport, registered to provide airport services and holding an airport certificate for the operation of an airport entered on Airport Register;

20) Tour operator means, with the exception of an air carrier, the person who regularly organizes packages and sells or offers them for sale, whether directly or through a retailer;

21) Orthodromic distance is a geodetic line, the shortest distance between any two points on the surface of a sphere measured along a path on the surface of the sphere, the great circle route distance

22) Cancellation of a flight means the non-operation of a flight which was previously planned and on which at least one place was reserved;

23) Package (tour) means the pre-arranged combination of services by which the tour operator obliges himself to offer to a passenger at least two of the following services that include transport, accommodation or other tourist services forming the package and covering a period of more than twenty-four hours, or includes at least one overnight, while the passenger obliges himself to pay one fixed price;

24) Airport car park means a car park, within the airport boundaries or under the direct control of the managing body of an airport, which directly serves the passengers using that airport;

25) Consignor means the person on whose behalf, pursuant to the contract, cargo are being delivered for carriage;

26) Consignee means the person authorized to receive the cargo delivered for carriage at final destination;

27) Baggage, unless otherwise specified, means both checked baggage and unchecked baggage, in accordance Article 17, paragraph 4 of the Montreal Convention;

28) Passenger means the person who, on the basis of the contract of carriage, is entitled to the carriage by aircraft;

29) Ticket means a valid document giving entitlement to transport, or something equivalent in paperless form, including electronic form, issued or authorised by the air carrier or its authorised agent;

30) Reservation means the document confirming the fact that the passenger has a ticket, or other proof, which indicates that the reservation has been accepted and registered by the air carrier or tour operator;

31) Committee means the Committee of the air carriers which use the airport services and consists of representatives of airport users or the organizations acting on their behalf;

32) Special Drawing Rights is the calculation unit determined by International Monetary Fund. The rate of Special Drawing Rights in RSD is calculated according to estimation method defined by International Monetary Fund;

33) Cargo means the goods delivered for the carriage, and not included in the provisions of this Law dealing with the contract of carriage of passengers;

34) Operating (actual) air carrier means an air carrier that performs or intends to perform a flight under a contract with a passenger or on behalf of another person, legal or natural, having a contract with that passenger;

35) Managing body of the airport means an undertaking, a legal person or an entrepreneur which notably has as its objective under national legislation the administration and management of airport infrastructures, and the coordination and control of the activities of the various operators present in an airport or airport system;

36) Contracting air carrier means a person who concluded a contract of carriage with a passenger, orderer of carriage or Consignor;

37) Successive air carrier means the person who, on the basis of the contract of carriage concluded by the first air carrier, performs a part of the carriage concerned with the consent of passengers, i.e. the orderer of carriage;

38) Denied boarding means a refusal to carry passengers on a flight, although they have presented themselves for boarding under the conditions laid down in Article 8, paragraph 3 of this Law, except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation;

39) Warsaw Convention means the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw on 12 October 1929, or the Warsaw Convention as amended at The Hague on 28 September 1955 and the Convention supplementary to the Warsaw Convention done at Guadalajara on 18 September 1961 – whichever is in force with respect to the contracts of carriage of passengers, together with other international legal instruments relating to it and still in force;

Terms contained in this Law which are not defined in paragraph 1 of this Article shall be equivalent to those used in the Montreal Convention.

Part Two

OBLIGATIONS IN AIR TRANSPORT

Chapter One CONTRACT OF CARRIAGE OF PASSENGERS, BAGGAGE AND CARGO

1 Carriage of Passengers and Baggage a) Contract of Carriage of Passengers

Conclusion of the contract of carriage of passengers

Article 4 The conditions of carriage shall be mutually regulated by the contract of carriage of

passengers, concluded between an air carrier and a passenger, or between an air carrier and orderer of carriage.

Contract between the air carrier and the passenger

Article 5

By the contract of carriage of passengers, concluded between the air carrier and the passenger, the air carrier shall bind itself to perform carriage of the passenger concerned from the place of departure to final destination at the time provided for by the flight time-table, i.e. agreed time, while the passenger shall pay the appropriate remuneration.

The contracting air carrier may entrust the carriage of the passenger to operating air carrier if the latter provides equivalent or similar conditions of carriage, unless otherwise provided for in the contract of carriage of passengers. The relationship between contracting and operating air carrier referred to in paragraph 2 of this Article shall be governed by the contract.

Ticket Article 6

Air carrier shall issue to a passenger a single or group ticket. The ticket shall represent the proof of the concluded contract of carriage of passengers,

though the existence of such contract may also be verified in other way. The ticket shall bear the name of the passenger and shall not be transferable without the consent of the air carrier. Air carrier shall be entitled to refuse to give such consent only for justifiable reasons.

The ticket shall contain information on the place of departure and place of final destination, time of departure as provided for by the time-table, i.e. by the contract of carriage of passengers.

Contract between the air carrier and the Orderer of Carriage

Article 7

By the contract of carriage concluded between the air carrier and the orderer of carriage, the air carrier shall perform carriage, under the contract conditions, of one or more passengers as determined by the orderer of carriage. The Contract referred to in paragraph 1 of this Article may be concluded for one or more journey or for a certain period of time, for entire aircraft capacity or a part thereof, and may concern one or more passengers. The contract of carriage of passengers between the air carrier and the orderer of carriage further specifying the conditions of carriage shall be considered as valid if concluded in written or electronic form.

b) Passengers’ rights in the event of denied boarding, cancellation or long delay of flights

Minimum passengers’ rights

Article 8

Passenger shall be granted а minimum rights for compensation and assistance in case of denied boarding, cancellation or long delay of a flight, in accordance with the ratified international agreements and under the condition that:

1) boarding is denied against passenger’s will; 2) the flight is cancelled; 3) there is a long delay of flight.

The rights guaranteed to passengers in the events laid down in paragraph 1 of this Article shall apply:

1) to passengers departing from an airport located in the territory of a signatory state to ECAA Agreement, to which ECAA Agreement applies (hereinafter referred to as: ECAA Area) ;

2) to passengers departing from an airport located in a third country to an airport situated in the territory within ECAA Area, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is an air carrier of a signatory state to ECAA Agreement. Provision of paragraph 2 of this Article shall apply on the conditions that passengers:

1) have a confirmed reservation on the flight concerned and, except in the case of cancellation referred to in Article 10 of this Law, present themselves for check-in:

(1) as stipulated and at the time indicated in advance and in written or electronic form by the air carrier, the tour operator or an authorised travel agent, or if no time is indicated

(2) not later than 45 minutes before the published departure time; 2) have been transferred by an air carrier or tour operator from the flight for which

they held a reservation to another flight, irrespective of the reason. The right for compensation and assistance shall not be granted to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. The right for compensation and assistance shall be granted to passengers having tickets issued under a frequent flyer programme or other commercial programme by an air carrier or tour operator.

The right for compensation and assistance shall be granted only to passengers transported by motorised fixed wing aircraft.

The right for compensation and assistance shall be ensured by any operating air carrier providing carriage of passengers covered by paragraphs 2 and 3 of this Article. Where an operating air carrier which has no contract with the passenger performs obligations stipulated by the provisions of the Articles 8 to 20 of this Law, it shall be regarded as doing so on behalf of the person having a contract with that passenger.

The provisions of the Articles 8 to 20 of this Law shall not affect the rights of passengers under regulation governing the contracts on travel arrangements. The provisions of this Articles 8 to 20 of this Law shall not apply in cases where a package tour is cancelled for reasons other than cancellation of the flight.

Denied boarding

Article 9 When an operating air carrier reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and the operating air carrier.

The Volunteers shall be assisted in accordance with Article 13 of this Law, such assistance being additional to the benefits mentioned in paragraph 1 of this Article.

If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, the operating air carrier may then deny boarding to passengers against their will.

If boarding is denied to passengers against their will, the operating air carrier shall immediately compensate them in accordance with Article 12 of this Law and assist them in accordance with Articles 13 and 14 of this Law.

Cancellation of a flight

Article 10

In case of cancellation of a flight, the passengers concerned shall: 1) be offered assistance by the operating air carrier in accordance with Article 13 of

this Law; 2) be offered assistance by the operating air carrier in accordance with Article 14,

paragraph 1, point 1) and paragraph 2 of this Law, as well as, in event of re-routing when the reasonably expected time of departure of the new flight is at least the day after the departure as it was planned for the cancelled flight, the assistance specified in Article 14, paragraph 1, points 2) and 3) of this Law.

3) have the right to compensation by the operating air carrier in accordance with Article 12 of this Law, unless:

(1) the passengers are informed of the cancellation at least two weeks before the scheduled time of departure;

(2) the passengers are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival;

(3) the passengers are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.

When passengers are informed of the cancellation, an explanation shall be given concerning possible alternative transport.

An operating air carrier shall not be obliged to pay compensation in accordance with Article 12 of this Law, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

The burden of proof concerning the questions as to whether and when the passenger has been informed of the cancellation of the flight shall rest with the operating air carrier.

Delay of a flight

Article 11 When an operating air carrier reasonably expects a flight to be delayed beyond its

scheduled time of departure: 1) for two hours or more in the case of flights of 1 500 kilometres or less; 2) for three hours or more in the case of all intra-ECAA Area flights between 1 500

and 3 500 kilometres; 3) for four hours or more in the case of all flights not falling under points 1) or 2) of

this paragraph, passengers shall be offered by the operating air carrier: (1) the assistance specified in Article 14, paragraph 1, point 1) paragraph 2 of this

Law; (2) the assistance specified in Article 14, paragraph 1, points 2) and 3) of this Law,

when the reasonably expected time of departure is at least the day after the time of departure previously announced;

(3) the assistance specified in Article 13, paragraph 1, point 1), when the delay is at least five hours.

In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.

Right to compensation Article 12

In the cases laid down in Article 8, paragraph 1 of this Law, upon their own request, the

passengers shall receive compensation amounting to: 1) EUR 250 (converted in RSD), for all flights of 1 500 kilometers or less; 2) EUR 400 (converted in RSD), for all intra-ECAA Area flights of more than 1 500

kilometers, and for all other flights between 1 500 and 3 500 kilometers; 3) EUR 600 (converted in RSD), for all flights not falling under points 1) and 2) of this

paragraph. In determining the distances referred to in paragraph 1 of this Article, the basis shall be

the final destination at which the denial of boarding or cancellation will delay the passenger’s arrival after the scheduled time.

When passengers are offered re-routing to their final destination on an alternative flight in accordance with Article 13 of this Law, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked by:

1) two hours, in respect of all flights of 1 500 kilometers or less; 2) three hours, in respect of all intra-ECAA Area flights of more than 1 500 kilometers,

and all other flights between 1 500 and 3 500 kilometers; 3) four hours in respect of all flights not falling under points 1) and 2) of this

paragraph, the air carrier may reduce the compensation provided for in paragraph 1 of this Article

by 50%. The compensation referred to in paragraph 1 of this Article shall be paid in cash, by

electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/or other services.

The distance shall be measured by great circle route method. Euros shall be converted to RDS per middle exchange rate of the National Bank of

Serbia on the day of the payment, and if the court procedure has been raised concerning the right to compensation – on the day when the court decision becomes legally binding.

Right to reimbursement or re-routing

Article 13 Passenger, on the basis of its own request, shall have the right to reimbursement of re-

routing, which implies the choice between: 1) reimbursement within seven days, by the means provided for in Article 12,

paragraph 4 of this Law, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity;

2) re-routing, under comparable transport conditions, to the final destination at the earliest opportunity;

3) re-routing, under comparable transport conditions, to the final destination at a later date at the passenger's convenience, subject to availability of seats.

Paragraph 1, point 1) of this Article shall also apply to passengers whose flights form part of a package, except for the right to reimbursement where such right arises under separate regulation governing the rights and obligations with respect to packages.

When, in the case where a town, city or region is served by several airports, an operating air carrier offers a passenger a flight to an airport alternative to that for which the booking was made, the operating air carrier shall bear the cost of transferring the passenger from that alternative airport either to that for which the booking was made, or to another close-by destination agreed with the passenger.

Right to care Article 14

Passenger, on the basis of its own request, shall have the right to be taken care of,

which implies: 1) free of charge meals and refreshments in a reasonable relation to the waiting time; 2) hotel accommodation in cases:

(1) where a stay of one or more nights becomes necessary, (2) where a stay additional to that intended by the passenger becomes necessary; 3) transport between the airport and place of accommodation (hotel or other). In addition to the rights laid down in paragraph 1 of this Article, passengers shall be

offered free of charge two telephone calls, telex or fax messages, or e-mails. The operating air carrier shall pay particular attention to the needs of persons with

reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children.

Upgrading and downgrading

Article 15 If an operating air carrier places a passenger in a class higher than that for which the

ticket was purchased, it may not request any supplementary payment. If an operating air carrier places a passenger in a class lower than that for which the

ticket was purchased, it shall within seven days, by the means provided for in Article 12, paragraph 4 of this Law, reimburse:

1) 30 % of the price of the ticket for all flights of 1 500 kilometres or less; 2) 50 % of the price of the ticket for all intra-ECAA Area flights of more than 1 500

kilometres and for all other flights between 1 500 and 3 500 kilometres; 3) 75 % of the price of the ticket for all flights not falling under points 1) or 2) of this

paragraph. .

Persons with reduced mobility or special needs Article 16

An operating air carrier shall give priority to carrying persons with reduced mobility and

any persons or certified service dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with

reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care in accordance with Article14 of this Law as soon as possible.

The rights of persons with reduced mobility or special needs in the event of denied boarding, cancellation or long delay of a flight are further governed by Articles 37 to 51 of this Law.

Further compensation

Article 17 Passengers shall have right to further compensation, as stipulated by separate

regulations. The compensation granted under Article 12 of this Law may be deducted from such compensation.

The provisions of paragraph 1 of this Article shall not apply to passengers who have voluntarily surrendered a reservation under Article 9, paragraph 1 of this Law.

Right of redress

Article 18 In cases where an operating air carrier pays compensation or meets the other

obligations incumbent on it under this Law, no provision of this Law may be interpreted as restricting its right to seek compensation from any person, including third parties, in accordance with the applicable regulations.

This Law shall in no way restrict the operating air carrier's right to seek reimbursement from a tour operator or another person with whom the operating air carrier has a contract.

No provision of this Law may be interpreted as restricting the right of a tour operator or a third party, other than a passenger, with whom an operating air carrier has a contract, to seek reimbursement or compensation from the operating air carrier in accordance with applicable relevant regulations.

Obligation to inform the passengers of their rights

Article 19 The operating air carrier shall ensure that at check-in a clearly legible notice containing

the following text is displayed in a manner clearly visible to passengers: ‘If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance’.

An operating air carrier denying boarding or cancelling a flight shall provide each passenger affected with a written notice setting out the rules for compensation and assistance in line with this Law. It shall also provide each passenger affected by a delay of at least two hours with an equivalent notice.

The contact details of the national designated body in front of which he can claim its rights shall also be given to the passenger in written form.

In respect of blind and visually impaired persons, the provisions of this Article shall be applied using appropriate alternative means.

Exclusion of waiver and protection of passengers’ rights Article 20

Obligations vis-à-vis passengers pursuant to Articles 8 to 19 of this Law may not be limited or waived, notably by a derogation or restrictive clause in the contract of carriage.

If, nevertheless, any of the passenger’s rights under Articles 8 to 19 of this Law has been violated concerning the flights with the place of departure at the airport situated in the territory of the Republic of Serbia or an airport situated in the territory of the state not listed in the Article 8, paragraph 2, point 1) of this Law, where the place of the final destination is an airport situated in the territory of the Republic of Serbia and operating air carrier is an air carrier of the signatory state to the ЕСАА Agreement, the passenger may submit the complain to the operating air carrier in accordance with Article 97 of this Law, or initiate the proceedings before the competent court.

If a derogation or restrictive clause is applied in respect of a passenger, or if the passenger is not correctly informed of these rights and for that reason has accepted compensation which is inferior to that provided for in this Law, the passenger shall still be entitled to take the necessary proceedings before the competent courts or bodies in order to obtain additional compensation.

c) Execution of the contract of carriage

Responsibility of the orderer of carriage

Article 21 Orderer of carriage shall be liable to air carrier for obligations stemming from the

contract of carriage of passengers, unless otherwise specified by such contract. In case that the orderer of carriage referred to in paragraph 1 of this Article is liable to air

carrier for obligations stemming from the contract of carriage of passengers, passenger may exercise its rights in respect of denied boarding, cancellation or long delay of flight only toward the orderer of carriage.

Orderer of carriage shall provide passenger with services of air carrier, unless otherwise specified in the contract between the orderer of carriage and the passenger.

Entrusting carriage of passengers to operating air carrier Article 22

Unless otherwise specified by the contract of carriage of passengers, contracting air

carrier shall be entitled to entrust the carriage of passengers to an operating air carrier if such carrier provides equivalent or not substantially worse carriage conditions. If such operating air carrier provides better carriage conditions, the contacting air carrier shall not be entitled to ask for the difference of higher price of transport.

When contract of carriage for a specific period by entire aircraft is concerned, contracting air carrier may entrust such transport to operating air carrier only if it is either provided for by the contract or if the orderer of carriage subsequently expressed its consent in writing.

Contract of carriage of passengers for a specific period

Article 23 If the carriage of passengers is contracted for a specific time period using the entire

capacity of an aircraft, contracting air carrier may replace contracted type of aircraft only upon obtaining a written consent of the orderer of carriage. If contracting air carrier replaces the contracted type of aircraft without obtaining the consent of the orderer of carriage, such air carrier shall be held responsible for any damage caused to the orderer of carriage.

In case of the contract of carriage of passengers for a specific time period by entire aircraft, contracting air carrier shall fulfil the orders of the orderer of carriage within the limits defined by the contract of carriage and in compliance with the purpose of aircraft.

Orderer of carriage referred to in paragraph 2 of this Article may not establish a journey which would put in danger the safety of aircraft, crew or passengers that could not have been anticipated at the time of concluding the contract, nor the journey for which it may be expected to last much longer than the period for which the contract has been concluded.

Contract of carriage of passengers by use of entire capacity of aircraft

Article 24

If the carriage of passengers by use of entire capacity of aircraft is contracted, contracting air carrier is entitled to the availability of unused aircraft capacity only upon obtaining written consent of the orderer of carriage.

If the carriage of passengers by use of entire capacity of aircraft is contracted, and contracting air carrier has used the unused capacity of aircraft without obtaining written consent of the orderer of carriage, the remuneration for contracted carriage shall be proportionally reduced.

If contracting air carrier has used the unused capacity of aircraft without obtaining written consent of the orderer of carriage, such air carrier is also liable for the compensation of any damage caused to the orderer of carriage as a result of that.

Carriage of passengers by aircraft used for carriage of mail

Article 25 The provisions of Articles 9 to 11 of this Law shall not apply to the carriage of

passengers by aircraft used for carriage of mail. When carriage of mail is concerned, an air carrier shall be liable only to respective

Postal Administration, in accordance with the rules applicable to the relationship between the air carrier and Postal Administration.

d) Air carrier liability

Implementation of provisions of the Montreal Convention Article 26

In respect of the air carrier liabilty for carriage of passengers and their baggage by air, in

addition to the provisions of this Law, the relevant provisions of the Montreal Convention shall be applicable.These provisions shall also be applicable in respect of carriage by air within the airspace of the Republic of Serbia.

Air carrier shall be liable for damage under paragraph 1 of this Article caused by a person who has performed the carriage by aircraft pursuant to its order or on its behalf.

If the air carrier proves that the damage was caused or contributed to by negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the air carrier shall be wholly or partly exonerated from its liability in respect of the claim, to the extent that such negligence or wrongful act or omission caused or contributed to the damage.

When by reason of death or injury of a passenger compensation is claimed by a person other than the passenger, the air carrier shall likewise be wholly or partly exonerated from its liability to the extent that it proves that the damage was caused or contributed to by negligence or other wrongful act or omission of that passenger.

The provisions reliving the air carrier of liability or fixing the lower limit of liability than that laid down in the Montreal Convention or in this Law are null and void, but the nullity of such provisions does not involve the nullity of the whole contract of carriage, which shall remain subject to the provisions of the Convention.

Compulsory insurance of air carriers Article 27

The liability of an air carrier from the Republic of Serbia in respect of passengers and

their baggage shall be governed by the provisions of the Montreal Convention relevant to such liability.

An air carrier that holds a valid operating licence issued by the Republic of Serbia shall have adequate insurance in air transport that covers its liability for damage, in compliance with the provisions of the Montreal Convention.

The evidence on maintaining the adequate insurance in air transport covering the liability for the damage in compliance with the provisions of the Montreal Convention must also be submitted by any other air carrier intending to operate air services in the Republic of Serbia.

The obligation of insurance set out in Article 4 1) (h) of the Regulation (EC) No 1008/2008 of the European Parliament and the Council of 24 September 2008 on common rules for the operation of air services in the Community, as far as it relates to liability for passengers shall be understood to require that an air carrier be insured up to a level that is adequate to ensure that all persons entitled to compensation receive the full amount to which they are entitled to in accordance with this Law.

Compensation for damage

Article 28 The amount of the compensation, as well as the lowest limit of liability for the damage

caused by death or bodily injury of passenger in case of accident, for the damage caused by destruction, loss or damage of hand baggage and checked (registered) baggage, as well as for the damage caused by destruction, loss or damage of cargo, or delayed delivery of cargo shall be determined in compliance with Articles 21 and 22 of the Montreal Convention.

The Government shall define the manner of publishing the revisions of the limit of liability of air carriers, established under Articles 21 and 22 of the Montreal Convention.

Supplementary sum for delivering checked (registered) baggage at final destination Article 29

Passenger shall have the right to, at the time of delivering the checked (registered)

baggage to air carrier, specifically determine the value of delivery at final destination and pay supplementary sum, if so required.

The supplementary sum which, in accordance with Article 22, paragraph 2 of the Montreal Convention, may be demanded by an air carrier when a passenger makes a special declaration of interest in delivery of their baggage at destination, shall be based on a tariff which is related to the additional costs involved in transporting and insuring the baggage concerned over and above those for baggage valued at or below the liability limit.

The tariff referred to in paragraph 1 of this Article shall be made available to passengers on request.

Advance payment Article 30

The air carrier shall without delay, and in any event not later than 15 days after the

identity of the natural person entitled to compensation has been established, make such advance payments as may be required to meet immediate economic needs on a basis proportional to the hardship suffered.

Without prejudice to paragraph 1, an advance payment shall not be less than the equivalent in Euro of 16 000 Special Drawning Rights per passenger in the event of death.

An advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid on the basis of the air carrier liability. The advance payment is not returnable, except that in the cases where the air carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person who received the advance payment was not the person entitled to compensation, the air carrier may be returned the advance payment.

Availability of the summary of the main provisions governing air carrier liability

Article 31 All air carriers shall, when selling carriage by air, ensure that a summary of the main

provisions governing liability for passengers and their baggage, including deadlines for filing an action for compensation and the possibility of making a special declaration for baggage, is made available to passengers at all points of sale, including sale by telephone and via the Internet. In order to comply with this information requirement, the air carriers shall use the notice contained in the Article 32 of this Law.

The summary or notice from paragraph 1 of this Article cannot be used as a basis for a claim for compensation, nor to interpret the provisions of this Law or those of the Montreal Convention.

Information notice of air carrier liability for passengers and their baggage Article 32

The air carrier shall be obliged to provide passengers with the Information notice of air

carrier liability for passengers and their baggage, which shall read as follows: “This information notice summarizes the extracts from the rules on air carrier liability

under the provisions of the Law governing the obligations and the basics of property relations in air transport and the Montreal Convention, as follows:

1) Compensation in the case of death or injury There are no financial limitations to the liability for passenger injury or death. For

damages up to 113 100 Special Drowning Rights the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

2) Advance payments If a passenger is killed or injured, the air carrier must make an advance payment, to

cover immediate economic needs, within 15 days from the identification of the person entitled to

compensation. In the event of death, this advance payment shall not be less than 16 000 Special Drowning Rights.

3) Passenger delays In case of passenger delay, the air carrier is liable for damage unless it took all

reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4 694 Special Drowning Rights.

4) Baggage delays In case of baggage delay, the air carrier is liable for damage unless it took all reasonable

measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1 131 Special Drowning Rights.

5) Destruction, loss or damage to baggage The air carrier is liable for destruction, loss or damage to baggage up to 1 131 Special

Drowning Rights. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

6) Higher limits for baggage A passenger can benefit from a higher liability limit by making a special declaration at

the latest at check-in and by paying a supplementary fee. 7) Complaints on baggage If the baggage is damaged, delayed, lost or destroyed, the passenger must write and

complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

8) Liability of contracting and operating (actual) air carriers If the air carrier actually performing the flight is not the same as the contracting air

carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

9) Time limit for action Any action in court to claim damages must be brought within two years from the date of

arrival of the aircraft, or from the date on which the aircraft ought to have arrived. 10) Basis for the information The basis for the rules described above is the Montreal Convention of 28 May 1999,and

the Law governing the obligations and basics of property relations in air transport. .

Information to passengers of air carriers’ liability Article 33

In addition to the information requirements set out in Article 31 of this Law, all air carriers

providing or selling carriage by air shall provide each passenger with a written indication of: 1) the applicable limit for that flight on the carrier's liability in respect of death or injury,

if such a limitation exists, 2) the applicable limitation for that flight on the carrier's liability in respect of

destruction, loss of or damage to baggage and a warning that baggage greater in value than this figure should be brought to the airline's attention at check-in or fully insured by the passenger prior to travel;

3) the applicable limitation for that flight on the carrier's liability for damage occasioned by delay.

Air carrier liability limitations Article 34

In the case of all carriage performed by air carriers of the signatory states to the ECAA

Agreement under Article 8, paragraph 2, point 1) of this Law, the limitations indicated in accordance with the information requirements of Articles 32 and 33 of this Law shall be those established by this Law unless the air carrier applies higher limitations by way of voluntary undertaking.

In the case of all carriage performed by air carriers that are not the air carriers of the signatory state to the ECAA Agreements under Article 8, paragraph 2, point 1) of this Law,

article 32 and 33 of this Law shall apply only in relation to carriage to, from or within the ECAA Area.

e) Carriage of baggage

Hand baggage on board the aircraft Article 35

On the basis of the contract of carriage, passenger is entitled to take into the

passengers’ cabin and transport without any additional charge the hand baggage for which he/she is responsible.

The term hand baggage, within the meaning of paragraph 1 of this Article, is the cargo that passenger carries with him/herself or on him/herself.

Cargo that by its nature or size may present danger or obstacle on board the aircraft to passengers or other cargo, or that do not belong to passengers’ cabin, may not be taken on board the aircraft.

Air carrier independently determines the weight and size of the hand baggage that passengers are allowed to take into the passengers’ cabin.

The time of transport of hand baggage is the time beginning with the passenger’s boarding the aircraft before the take-off, up to the moment of passenger’s disembarking upon landing.

Transport of checked (registered) baggage Article 36

Air carrier shall accept checked (registered) baggage for carriage and issue a written

receipt thereof. Certain carriage of cargo requiring a special permit, cargo to be transported under

special conditions, cargo that by its nature may produce danger to aircraft or passengers or cause damage to other baggage, and the cargo that by its nature, weight or size do not belong to the space designated for the baggage may not be handed over as checked (registered) baggage.

Air carrier shall determine which baggage is considered to be checked (registered) baggage, the limits in terms of weight and size for the baggage to be allowed as checked (registered) baggage and the weight allowed for such baggage to be transported without charging an additional fee.

f) The rights of disabled persons and persons with reduced mobility

Purpose and scope Article 37

Disabled persons and persons with reduced mobility, using or intending to use

commercial passenger air services on departure from, on transit through, or on arrival at an airport, when the airport is situated in the territory of the Republic of Serbia, shall have the right for provision of assistance provided by this Law.

The provisions of the Articles 38, 39 and 45 of this Law shall also apply to passengers departing from an airport situated in a third country to an airport situated in the territory of the Republic of Serbia, if the operating air carrier is an air carrier of the signatory state to the ECAA Agreement under Article 8, paragraph 2, point 1) of this Law.

The right to assistance referred to in paragraph 1 of this Article shall not affect the rights of passengers established in Articles 8 to 11 of this Law and in special regulations on provision of groundhandling services.

In so far as the provisions on the right to assistance established in the Article 1 of this Law conflict with those established in the separate regulation on provision of groundhandling services, the provisions of this Law shall prevail.

Prevention of refusal of carriage Article 38

An air carrier or its agent or a tour operator shall not refuse, on the grounds of disability

or of reduced mobility: 1) to accept a reservation for a flight departing from or arriving at an airport defined in

the Article 37 of this Law; 2) to embark a disabled person or a person with reduced mobility at such an airport,

provided that the person concerned has a valid ticket and reservation.

Derogations, special conditions and information Article 39

Notwithstanding the provisions of Article 38 of this Law, an air carrier or its agent or a

tour operator may refuse, on the grounds of disability or of reduced mobility, to accept a reservation from or to embark a disabled person or a person with reduced mobility:

1) in order to meet applicable safety requirements established by ratified international agreements or national law or in order to meet safety requirements established by the authority that issued the air operator's certificate (AOC) to the air carrier concerned;

2) if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.

In the event of refusal to accept a reservation on the grounds referred to under points 1) and 2) of this paragraph, the air carrier, its agent or the tour operator shall make reasonable efforts to propose an acceptable alternative to the person in question.

A disabled person or a person with reduced mobility who has been denied embarkation on the grounds of his or her disability or reduced mobility and any person accompanying this person pursuant to paragraph 4 of this Article, shall be offered the right to reimbursement or re-routing as provided for in Article 13 of this Law. The right to the option of a return flight or re-routing shall be conditional upon all safety requirements being met.

Under the same conditions referred to in paragraph 1, point 1) of this Article, an air carrier or its agent or a tour operator may require that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by that person.

An air carrier or its agent shall make publicly available, in accessible formats and in at least the same languages as the information made available to other passengers, the safety rules that it applies to the carriage of disabled persons and persons with reduced mobility, as well as any restrictions on their carriage or on that of mobility equipment due to the size of aircraft.

A tour operator shall make such safety rules and restrictions available for flights included in package travel, package holidays and package tours which it organises, sells or offers for sale.

When an air carrier or its agent or a tour operator refuse to accept the reservation of disabled person or person with reduced mobility, i.e. the request that a disabled person or person with reduced mobility be accompanied by another person who is capable of providing the assistance required by that person, it shall immediately inform the disabled person or person with reduced mobility of the reasons therefor.

Upon request of disabled person or person with reduced mobility, an air carrier, its agent or a tour operator shall communicate these reasons in writing to the disabled person or person with reduced mobility, within five working days of the request.

Designation of points of arrival and departure

Article 40 In cooperation with airport users, through the Airport Users Committee where one exists,

and relevant organisations representing disabled persons and persons with reduced mobility, the managing body of an airport shall, taking account of local conditions, designate points of arrival and departure within the airport boundary or at a point under the direct control of the managing body, both inside and outside terminal buildings, at which disabled persons or

persons with reduced mobility can, with ease, announce their arrival at the airport and request assistance.

The points of arrival and departure referred to in paragraph 1 of this Article, shall be clearly signed and shall offer basic information about the airport, in accessible formats.

Transmission of information Article 41

Air carriers, their agents and tour operators shall take all measures necessary for the

receipt, at all their points of sale in the ECAA Area, including sale by telephone and via the Internet, of notifications of the need for assistance made by disabled persons or persons with reduced mobility.

When an air carrier or its agent or a tour operator receives a notification of the need for assistance at least 48 hours before the published departure time for the flight, it shall transmit the information concerned at least 36 hours before the published departure time for the flight:

1) to the managing bodies of the airports of departure, arrival and transit; 2) to the operating air carrier, if a reservation was not made with that carrier, unless

the identity of the operating air carrier is not known at the time of notification, in which case the information shall be transmitted as soon as practicable.

In all cases other than those mentioned in paragraph 2 of this Article, the air carrier or its agent or tour operator shall transmit the information as soon as possible.

As soon as possible after the departure of the flight, an operating air carrier shall inform the managing body of the airport of final destination, if situated in the ECAA Area, of the number of disabled persons and persons with reduced mobility on that flight requiring assistance specified in Article 49 of this Law, and of the nature of that assistance.

Right to assistance at airports

Article 42 When a disabled person or person with reduced mobility arrives at an airport for travel

by air, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Article 49 of this Law in such a way that the person is able to take the flight for which he or she holds a reservation, provided that the notification of the person's particular needs for such assistance has been made to the air carrier or its agent or the tour operator concerned at least 48 hours before the published time of departure of the flight. This notification shall also cover a return flight, if the outward flight and the return flight have been contracted with the same air carrier.

Where use of a recognised assistance dog is required, this shall be accommodated provided that notification of the same is made to the air carrier or its agent or the tour operator in accordance with applicable regulations governing the carriage of assistance dogs on board aircraft.

If no notification is made in accordance with paragraph 1 of this Article, the managing body of the airport shall make all reasonable efforts to provide the assistance specified in Article 49 of this Law in such a way that the person concerned is able to take the flight for which he or she holds a reservation.

The provisions of paragraph 1 of this Article shall apply on condition that: 1) the person presents himself or herself for check-in; (1) at the time stipulated in advance and in writing (including by electronic means) by

the air carrier or its agent or the tour operator, or (2) if no time is stipulated, not later than one hour before the published departure time; 2) the person arrives at a point within the airport boundary designated in accordance

with Article 40 of this Law: (1) at the time stipulated in advance and in writing (including by electronic means) by

the air carrier or its agent or the tour operator, or (2) if no time is stipulated, not later than two hours before the published departure

time. When a disabled person or person with reduced mobility transits through an airport in

the territory of the Republic of Serbia, or is transferred by an air carrier or a tour operator from

the flight for which he or she holds a reservation to another flight, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Article 49 of this Law in such a way that the person is able to take the flight for which he or she holds a reservation.

On the arrival by air of a disabled person or person with reduced mobility at an airport in the territory of the Republic of Serbia, the managing body of the airport shall be responsible for ensuring the provision of the assistance specified in Article 49 of this Law in such a way that the person is able to reach his or her point of departure from the airport as referred to in Article 40 of this Law.

The assistance provided shall, as far as possible, be appropriate to the particular needs of the individual passenger.

Responsibility for assistance at airports

Article 43 The managing body of the airport shall be responsible for ensuring the provision of the

assistance specified in Article 49 of this Law without additional charge to disabled persons and persons with reduced mobility.

The managing body of the airport may provide such assistance itself, or alternatively, in keeping with its responsibility, and subject always to compliance with the quality standards referred to in Article 44 of this Law, the managing body of the airport may contract with one or more other parties for the supply of the assistance.

In cooperation with airport users, through the Airport Users Committee where one exists, the managing body of the airport may enter into such a contract or contracts referred to in paragraph 2 of this Article on its own initiative or on request, including from an air carrier, and taking into account the existing services at the airport concerned, and in the event that it refuses such a request, the managing body of the airport shall provide written justification.

The managing body of the airport may, on a nondiscriminatory basis, levy a specific charge on airport users for the purpose of funding this assistance which shall be shared among airport users in proportion to the total number of all passengers that each carries to and from that airport

This specific charge referred to in paragraph 4 of this Article shall be reasonable, cost-related, transparent and established by the managing body of the airport in cooperation with airport users, through the Airport Users Committee, where one exists, or any other appropriate entity.

The managing body of the airport shall separate the accounts of its activities relating to the assistance provided to disabled persons and persons with reduced mobility from the accounts of its other activities, in accordance with the applicable law and current commercial practice.

The managing body of the airport shall make available to airport users, through the Airport Users Committee, where one exists, or any other appropriate entity, as well as to the enforcement body or bodies referred to in Article 173, paragraph 2 of this Law, an audited annual overview of charges received and expenses made in respect of the assistance provided to disabled persons and persons with reduced mobility.

Quality standards for assistance

Article 44 With the exception of airports whose annual traffic is less than 150 000 commercial

passenger movements, the managing body shall set quality standards for the assistance specified in Article 49 of this Law and determine resource requirements for meeting them, in cooperation with airport users, through the Airport Users Committee, where one exists, and organisations representing disabled passengers and passengers with reduced mobility.

In the setting of such standards, full account shall be taken of internationally recognised policies and codes of conduct concerning facilitation of carriage of disabled persons or persons with reduced mobility, notably the ECAC Code of Good Conduct in Ground Handling for Persons with Reduced Mobility.

The managing body of the airport shall publish its quality standards.

An air carrier and the managing body of the airport may agree that, for the passengers whom that air carrier transports to and from the airport, the managing body of the airport shall provide assistance of a higher standard than the standards referred to in paragraph 1 of this Article or provide services additional to those specified in Article 49 of this Law.

For the purpose of funding the measures referred to in this Article, the managing body of the airport may levy a charge on the air carrier additional to that referred to in Article 43 of this Law, which shall be transparent, cost related and established after consultation of the air carrier concerned.

Assistance by air carriers

Article 45

An air carrier shall provide the assistance specified in Article 50 of this Law, without additional charge to a disabled person or person with reduced mobility departing from, arriving at or transiting through an airport to which this Law applies provided that the person in question fulfils the conditions set out in Article 42, paragraphs 1, 2 and 4.

Training

Article 46 An air carrier and managing body of the airport shall: 1) ensure that all their personnel, including those employed by any sub-contractor,

providing direct assistance to disabled persons and persons with reduced mobility have knowledge on how to meet the needs of persons having various disabilities or mobility impairments;

2) provide disability-equality and disability-awareness training to all their personnel working at the airport dealing directly with the travelling public;

3) ensure that, upon recruitment, all new employees attend disability-related training and that personnel receive refresher training courses when appropriate.

Compensation for lost or damaged wheelchairs, other mobility equipment and assistive

devices Article 47

Where wheelchairs or other mobility equipment or assistive devices are lost or damaged

whilst being handled at the airport or transported on board aircraft, the passenger to whom the equipment belongs shall be compensated, in accordance with the ratified international agreement, and provisions of this Law.

Exclusion of waiver

Article 48 Obligations in respect of disabled persons and persons with reduced mobility pursuant to

this Law shall not be limited or waived. If any of a passenger’s right referred to in Articles 37 to 48 of this Law has been violated,

disabled person or person with reduced mobility may submit the complain to the operating air carrier in accordance with Article 97 of this Law, or initiate the proceedings before the competent court.

An air carrier and the managing body of the airport shall provide disabled persons and persons with reduced mobility with relevant information about their rights under this Law, as well as the information about national designated body in front of which he/she can claim his/hers rights. .

Assistance under the responsibility of the managing bodies of airports

Article 49 The managing body of the airport shall provide assistance and arrangements necessary

to enable disabled persons and persons with reduced mobility to:

1) communicate their arrival at an airport and their request for assistance at the designated points inside and outside terminal buildings mentioned in Article 40 of this Law;

2) move from a designated point to the check-in counter; 3) check-in and register baggage; 4) proceed from the check-in counter to the aircraft, with completion of emigration,

customs and security procedures; 5) board the aircraft, with the provision of lifts, wheelchairs or other assistance

needed, as appropriate; 6) proceed from the aircraft door to their seats; 7) store and retrieve baggage on the aircraft; 8) proceed from their seats to the aircraft door; 9) disembark from the aircraft, with the provision of lifts, wheelchairs or other

assistance needed, as appropriate; 10) proceed from the aircraft to the baggage hall and retrieve baggage, with

completion of immigration and customs procedures; 11) proceed from the baggage hall to a designated point; 12) reach connecting flights when in transit, with assistance on the air and land sides

and within and between terminals as needed; 13) move to the toilet facilities if required. Where a disabled person or person with reduced mobility is assisted by an

accompanying person, this person must, if requested, be allowed to provide the necessary assistance in the airport and with embarking and disembarking.

The managing body of the airport shall provide ground handling services with all necessary mobility equipment, including equipment such as electric wheelchairs subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

The managing body of the airport shall perform temporary replacement of damaged or lost mobility equipment, albeit not necessarily on a like-for-like basis.

The managing body of the airport shall enable ground handling of recognised assistance dogs, when relevant.

The managing body of the airport shall provide communication of information needed to take flights in accessible formats. Provisions on responsibilities of the managing body of the airport providing ground handling services for persons referred to in this Article, shall also be binding for other ground handling services providers respectively.

Assistance by air carriers

Article 50 The air carrier shall allow the carriage of recognised assistance dogs in the cabin,

subject to separate regulations. In addition to medical equipment, the air carrier shall allow transport of up to two pieces

of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs, subject to advance warning of 48 hours and to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

The air carrier shall provide communication of essential information concerning a flight in accessible formats.

The air carrier shall make all reasonable efforts to arrange seating to meet the needs of individuals with disability or reduced mobility on request and subject to safety requirements and availability.

The air carrier shall provide assistance in moving to toilet facilities if required. Where a disabled person or person with reduced mobility is assisted by an

accompanying person, the air carrier will make all reasonable efforts to give such person a seat next to the disabled person or person with reduced mobility.

2. Carriage of Cargo

a) Contract of carriage of cargo

Form and contents Article 51

By the contract of carriage of cargo by an aircraft, the contracting air carrier shall bind

itself to the orderer of carriage to perform the carriage of cargo by the aircraft while the orderer of carriage shall bind itself to pay for the service of transport.

The contract of carriage of cargo may concern provision of one or multiple carriage services, carriage for a certain period of time, the entire aircraft capacity, certain quantity of cargo or a single item. The contract of carriage of cargo by entire aircraft capacity for a certain period of time or for multiple carriages shall be concluded in writing. If the contract referred to in paragraph 3 of this Article is not concluded in writing, it shall not be legally binding.

Determining the quantity of cargo Article 52

The quantity of cargo delivered for carriage may be determined by number of items,

weight, volume, dimensions or by combination of those. In cases where there are grounds for concern, the quantity of the cargo shall be

determined by the measure that is commonly used at the point of delivering cargo for carriage to the air carrier.

Carriage of other than the contacted cargo Article 53

When transporting cargo by entire capacity of aircraft, the cargo other than contracted

cargo may be delivered for carriage, if the conditions of carriage shall not change to the disadvantage of air carrier, if as a consequence the aircraft shall not be withheld, if the aircraft safety shall not be jeopardized and if the Consignor on the request of the air carrier provides security for debt-claim that may arise due to replacement of the cargo.

Third party as a Consignor

Article 54 The orderer of carriage may authorize the third party to deliver for carriage the

contracted quantity of the cargo or the part thereof, if so provided in the contract of carriage of cargo.

The orderer of carriage, who has authorized the person referred to in paragraph 1 of this Article to deliver the cargo for carriage, shall be liable to air carrier for the obligations stemming from the contract of carriage of cargo, if not otherwise agreed between the orderer of carriage and the air carrier.

Air carrier shall not be liable to the person referred to in paragraph 1 of this Article for obligations exceeding the ones already undertaken by the contract with the orderer of carriage.

Liability of the orderer of carriage, i.e. Consignor for obligations undertaken taken by the

contract of carriage Article 55

If the contract between the orderer of carriage and the person referred to in Article 54,

paragraph 1 of this Law does not stipulate otherwise, such person shall be liable to the air carrier for the obligations undertaken by the contract of carriage of cargo concerning specific cargo that he delivered to air carrier for transport.

The orderer of carriage shall only obtain the services provided by an air carrier to the Consignor, if the contract between the orderer of carriage and the person referred to Article 54 paragraph 1 of this Law does not stipulate otherwise.

Respective application of provisions Article 56

Provisions on carriage of passengers referred to in Articles 22 to 24 of this Law shall be

respectively applicable to carriage of cargo.

b) Air waybill

Making out and delivering the air waybill Article 57

The air carrier has the right to require the Consignor to make out and deliver to it an air

waybill (hereinafter referred to as: air waybill), and the Consignor has the right to require from the carrier to accept such document. Any provisions of the contract of carriage of cargo contrary to the paragraph 1 of this Article shall not be legally binding.

The air waybill may be made out for multiple packages. The air carrier has the right to require from the Consignor to make out and deliver to him separate air waybill for each package, and the Consignor has the right to require from the air carrier to accept such separate air waybills for each package. If the air carrier makes out the air waybill on the request from the Consignor, it shall be assumed that he has made it out on behalf of the Consignor. The absence and irregularity of the air waybill shall not affect the existence and validity of the contract of carriage of cargo by aircraft. The air waybill shall be made out by the Consignor in three original parts and delivered to the air carrier along with the cargo. The first part shall be retained by air carrier, the second part shall accompany the cargo, and the third one shall be signed by the carrier and handed by him to the Consignor.

Contents of air waybill Article 58

The air waybill shall include: 1) an indication of the place and date of air waybill issue; 2) an indication of the places of departure and final destination (if applicable, an

indication of one of intermediate points, if the place of departure and final destination are in the territory of the same country, and one or more agreed intermediate points being in the territory of another country);

3) name or title and address of Consignor, Consignee and air carrier; 4) amount of the fee charged for the carriage; 5) an indication of the type, contents and quantity of cargo; 6) list of documents attached to the air waybill. The air waybill may contain the delivery period, value of the consignment and other

information. The first part of the air waybill shall be marked “for the air carrier” and the second “for

the Consignee”. The first part of the air waybill shall be signed by the Consignor, the second one shall

be signed by the Consignor and the air-carrier, and the third one shall be signed by the air-carrier.

The air carrier has to sign the air waybill before the loading of cargo on the aircraft. The signature of the air carrier may be replaced by a stamp, and the signature of the

Consignor may be printed beforehand or replaced by a stamp.

Responsibility of a Consignor Article 59

The Consignor is responsible for the correctness of the information and the statements

contained in the air waybill inserted by him or by the air carrier on his behalf.

The Consignor is responsible for any damage suffered by the air-carrier, or by any other person to whom the air carrier is liable, incurred due to the irregularity, inaccuracy or incompleteness of the information and the statements furnished by the Consignor.

Consignor shall furnish all the information to the air carrier, attach them to the air waybill and make all the documents required for the customs control and other actions available to the air carrier.

Air carrier does not have to check the correctness and accuracy of the information of documents referred to in this paragraph. Consignor is responsible for the damage that might occur due to lack, incorrectness, and inaccuracy of the information and documents referred to in paragraph 3 of this Article. Consignor is responsible for the damage incurred to persons, vehicles, and other goods as a consequence of properties of the cargo delivered for carriage, if the air carrier has not been informed of such properties or if the air carrier did not have to be informed of such properties.

Delivering the cargo for carriage

Article 60 By handing over the third part of the air waybill to the Consignor, it is assumed that the

contract of carriage of cargo is concluded and the cargo is received for transport, subject to the conditions specified in the air waybill.

It is assumed that information specified in the air waybill relating to the weight, volume, dimensions and packaging, as well as those relating to the number of packages are accurate. If the air carrier checked the information relating to the weight, condition of the cargo and packaging specified in the air waybill in the presence of Consignor, and noted its findings in the air waybill, it is assumed that the information, i.e. the condition of the cargo are accurate.

The air carrier may state its objections concerning the apparent conditions of the cargo and packaging in the air waybill.

It is assumed that the cargo and packaging have not had any outer defects, if the objections referred to in paragraph 3 of this Article are not specified in the air waybill.

c) Negotiable (transferable) air waybill

Issuance of negotiable air waybill

Article 61

The Consignor and the air carrier may agree that the third part of the air waybill (the part for the Consignor) may be issued as “the order” air waybill or “the bearer” air waybill (herein after referred to as: negotiable (transferable) air waybill)

If the negotiable air waybill is issued, that has to be explicitly stated in the other parts of the air waybill.

The negotiable air waybill must be signed by the air carrier and by the Consignor or by the persons authorized by them. If it is not explicitly specified that the air waybill is negotiable (transferable), it is assumed that the regular (non-transferable) air waybill has been issued

The Consignor and the air carrier may request the transcript of the negotiable air waybill to be made for their needs. If the transcript of the negotiable air waybill has been made, each transcript must be clearly marked and contain the warning that the holder of the transcript cannot exercise the right of disposition of cargo.

The mode of transfer of negotiable (transferable) air waybill Article 62

The order air waybill shall be transferred by endorsement, and the bearer air waybill

shall be transferred by delivery. The law that governs the bill of exchange shall apply to the form and legal effects of the

endorsement, with the exception of the provisions related to the redemption. If the Consignee is not indicated in the order air waybill, such air waybill shall be

transferred by the order of the Consignor.

Responsibilities of authorized holder of negotiable air waybill Article 63

Conditions of the contract of carriage shall be obligatory for the authorized holder of the

negotiable air waybill, who is neither the orderer of carriage nor the Consignor, only if they are contained in the negotiable air waybill.

Contract of carriage and the conditions of carriage of the contracting carrier are obligatory for the authorized holder of the negotiable air waybill, who is neither the orderer of carriage nor the Consignor, if the negotiable air waybill explicitly refers to them.

Conditions of carriage of the actual carrier are not obligatory for the authorized holder of the negotiable air waybill, even if the negotiable air waybill refers to them.

Respective application of provisions Article 64

The provisions of this Law regarding the air waybill shall respectively be applicable to the

negotiable air waybill as well, with the exception of the provisions of Article 60, paragraph 1 of this Law.

d) Carriage

Responsibilities of an air carrier Article 65

The air carrier shall perform carriage of cargo by air, along the agreed route. If the route

has not been agreed, the air carrier must perform carriage of cargo by air along the established route.

The air carrier may perform carriage of cargo by air, along another route, for the reasons of aviation safety or other justifiable reasons.

Carriage Period

Article 66 The air carrier shall perform carriage of cargo in the agreed period (hereinafter referred

to as: carriage period). If carriage period has not been agreed, the air carrier shall perform carriage within the

period considered as usual, taking into account the length of the route, type of the aircraft and other circumstances affecting carriage period.

Carriage period starts from the moment of the acceptance of the cargo, unless otherwise agreed.

Carriage period does not include the retention period of the cargo caused by the reasons that prevent the beginning or resumption of carriage, if the air carrier is not responsible for them.

It is assumed that carriage period expired the moment the air carrier notifies the Consignee that the cargo has arrived at the place of destination, or from the moment the air carrier has attempted to deliver the cargo to such Consignee.

Failing to execute a contract of carriage Article 67

If the air carrier is not able to execute the contract of carriage in accordance with the

agreed terms, and the duration of the impediment that prevents its performance may be quite long or unknown, the air carrier shall request instructions from the Consignee.

If the air carrier is not able to act in accordance with the manner referred to in paragraph 1 of this Article, it shall, depending on the circumstances, reload the cargo or bring it back to the place of departure or act in another manner, while taking care of the interests of the right holder.

e) Disposition of cargo during transport

Right of Consignor to dispose of cargo if negotiable air waybill has not been issued

Article 68

If the negotiable air waybill has not been issued, the Consignor, which carried out all obligations arising from the contract of transport, has the right to dispose of the cargo in the following manner:

1) to withdraw such cargo from the airport of departure or destination; 2) to detain such cargo in the course of the journey at any point of landing;

3) to request such cargo to be delivered at the place of final destination in the course of the journey to a person other than the one originally designated as Consignee in the air waybill;

4) to request such cargo to be returned to the place of departure. The Consignor submits the request for the disposition referred to in paragraph 1 of this

Article to the contracting carrier, and to the person the air carrier has authorized if so stipulated by the contract.

The Consignor shall reimburse air carrier for any expenses incurred by the performance of the request referred to in paragraph 1 of this Article.

The Consignor, at whose disposal is the cargo under the paragraph 1 of this Article, must submit the third part of the air waybill to the contracting air carrier or to the person he has authorized.

The air carrier or the person he has authorized has the right to require from the Consignor to enter the request for disposition of cargo in the first part of the air waybill, and to deliver such request in writing.

Exclusion or restriction in disposition of the cargo

Article 69 The parties may restrict or exclude disposition of cargo provided for in Article 68 of

this Law, if so stipulated by the contract. If not entered in the air waybill,, the contract referred to in paragraph 1 of this Article

shall not be legally binding.

Liability of air carrier concerning request for disposition of cargo

Article 70

If the air carrier complies with the request of the Consignor for the disposition of the cargo without requiring the production of the third part of the air waybill under the Article 68, paragraph 4 of this Law, he shall be liable for reimbursement of any damage incurred by following such order to any person lawfully in possession of the third part of the air waybill.

The application of provision referred to in paragraph 1 of this Article is without prejudice to the right of air carrier to redemption from the Consignor.

In case it is not possible to comply with the request of the Consignor concerning the disposition of the cargo, or if such compliance could cause damage to the air carrier or other

holders of requests for disposition of the other cargo, the air carrier shall inform the Consignor thereof.

The right of air carrier to refuse to comply with the request for disposition of cargo Article 71

The air carrier may refuse to comply with the request by the Consignor for disposition of

cargo: 1) if it is impossible to comply with the request; 2) if the Consignor, within the meaning of the provisions of Article 68, paragraph 4 of

this Law, has failed to submit the third part of the air waybill to the contracting air carrier; 3) if the damage should occur to the holder of request for disposition of another

cargo; 4) if the damage should occur to the air carrier or if the sustained damage should be

greater than the value of the cargo; 5) if the performance should be contrary to the customs and other regulations. In cases referred to in point 4), of this Article, the air carrier may not refuse to comply

with the request if he is provided with appropriate security. If the air carrier refuses to comply with the request he shall without delay inform the

Consignor and proceed in compliance with the provisions of Article 67 of this law.

Liability of air carrier for damage in case the request has not been complied with Article 72

If an air carrier fails to comply with the request referred to in Article 68, paragraph 1 of

this Law, or fails to act in compliance with the provision of Article 71, paragraph 3 of this Law, he shall be liable for the damage caused in this way.

The amount of reimbursement for the damage referred to in paragraph 1 of this Article, and in Article 70, paragraph 1 of this Law, may not be higher than the amount that the air carrier will have to reimburse in case of loss of the cargo delivered for transport.

Termination of the right of Consignor to dispose of cargo Article 73

The right of disposition of the Consignor ceases at the moment the cargo arrives at the

point of final destination and the Consignee requires the delivery of cargo or the air waybill. The air carrier shall deliver the cargo or the air waybill to the Consignee, if the

Consignee fulfilled its obligations referred to in Article 83 of this Law, unless otherwise stipulated by the Consignor’s request.

If the Consignee, upon the request referred to in paragraph 1 of this Article, declines to accept the cargo or the air waybill, the Consignor may resume its right of disposition of the cargo.

If the Consignee declines to accept the cargo or the air waybill, the Consignor may resume its right of disposition of the cargo without submitting the third part of the air waybill. If the air carrier has admitted the loss