ALYZZA MARIE SY BARTOLOME 201 M. Gregorio Street San Antonio Cavite City, Philippines, 4100 + 63 921 334 2972/ +63 936 486 1928

alyzzamarieb@yahoo.com , alyzzabartolome@gmail.com

CAREER OBJECTIVE:

To work within a growing organization that offers challenges and opportunity to grow with the company. I wish to contribute my hospitality experience and my enthusiasm for excellent customer service.

EDUCATION:

SCHOOL DEGREE YEAR GRADUATED

International School for Hotel and RestaurantManagement

Bachelor of Science in Hotel College 2009 - 2013and Restaurant Management

SUMMARY SKILLS:

Dealing with online travel agencies and traditional agencies. Making quotations and contracts for traditional agencies. With knowledge in handling front   office  activities independently Punctual and ability to perform tasks independently Good coordination and relationship in the organization Effective written and verbal communication skills Good telephone etiquettes and presentation skills Skilled in major computer applications related to work like Microsoft Word, Excel, PowerPoint and the

Internet Ability to perform tasks under pressure Hard working and committed to work

PROFESSIONAL EXPERIENCE:

El Cielito Hotels (Makati, Baguio, Sta. Rosa, Tagaytay, Makiling)– June 1, 2015 and PresentPosition: Travel Coordinator

Ensure good relationship with the Travel Coordinators. Making quotations and review contracts. Check the extranet daily. Making promotions on different Online Travel Accounts. Research on optimal travel alternatives. Resolve organization travel related technical conflicts. Research and resolve all incorrect charges with respected to entire travel program. Verify entire group reservation request for correctness against meeting profile. Identify most suitable as well as best quality service with reasonable possible rates. Collect information from travel agent.

El Cielito Hotel- Makati- May 2, 2013-May 31, 2015

Position: Front Desk Clerk804 A. Arnaiz Ave. Makati City

Receive and process reservations correctly. Provide accommodation reception services. Operate computerized reservation system. Check-in/out of guests in an efficient and friendly manner. Responsible for managing incoming and outgoing calls. Handles the tasks of attending visitors and organizing meetings. Performs the tasks of maintaining administrative records of the organization. Performs other administrative tasks as required. Provide effective customer services. Handles all guest interactions with the highest level of hospitality and professionalism.

ON–THE–JOB TRAINING:

Days Hotel TagaytayTagaytay- Nasugbu Highway, TagaytayJune 5, 2012 – September 1, 2012

ACHIEVEMENT/CERTICATE OF COMPLETION:

Employee of the Quarter 2014El Cielito Hotel – MakatiFront Desk Clerk

Certificate of Recognition Days HotelOutstanding Service Top 2Tagaytay- Nasugbu Highway, Tagaytay

National Certificate II Front OfficeAccredited by: Technical Education and Skills Development Authority (TESDA)May 2, 2012

National Certificate II Bartending ServicesAccredited by: Technical Education and Skills Development Authority (TESDA)April 20, 2012

National Certificate II Bartending ServicesAccredited by: Technical Education and Skills Development Authority (TESDA)April 11, 2012

National Certificate II HousekeepingAccredited by: Technical Education and Skills Development Authority (TESDA)March 27, 2012

National Certificate II Food and Beverage ServicesAccredited by: Technical Education and Skills Development Authority (TESDA)March 23, 2012

National Certificate II Bread and Pastry ProductionAccredited by: Technical Education and Skills Development Authority (TESDA)September 30, 2011

PERSONAL BACKGROND:

Date of Birth : August 26, 1993Place of Birth : Cavite CityGender : FemaleAge : 21 yrs. oldHeight : 5’4Weight : 110 lbs.Nationality : FilipinoCivil Status : SingleReligion : CatholicLanguage Spoken : English and FilipinoFather : Victor G. BartolomeMother : Emelinda S. Bartolome

CHARACTER REFERENCES:

Available upon request.

“I hereby certify that all information given is correct and true to the best of my knowledge and belief.”

Alyzza Marie Sy Bartolome