LARMA Professional Development Communications and Engagement

LARMAProfessional Development Communications and Engagement

LARMA(Professional Development) Why qualifications?

Why communications and engagement?

Communications and Engagement

Australian Training Packages 10 units

3- hour session to meet the requirements for:

Unit 1: LGACOM502B Devise and Conduct Community Consultations(Diploma of Local Government)

Devise consultation strategies Conduct consultations Record, analyse and report on results

Communications and EngagementContent for today

Introduction (brief)LG Act and PrinciplesCommunity EngagementWhy engage? The benefits and risksHow do we enable communications and engagement?Who is the community that we communicate and engage with?Case StudiesWhat are your Councils values?Formal assessment if you are interested

Communications and Engagement2. Local Government Act (2009)

Anyone who is performing a responsibility under this Act, to do so in accordance with the local government principles:

Transparent and effective processes, and decision-making in the public interestDemocratic representation, social inclusion and meaningful community engagement

Community Engagement policy: Local Government (Finance, Plans & Reporting Regulations 2010)

Community Engagement Policy

To effectively communicate and achieve positive outcomes what do we need?


Activity 1

Knowledge Commitment

Skills Resources


3. What is Community Engagement and what is it for?

Communications and EngagementAn activity:

What are the benefits of community engagement in a local government context?

What factors influence whether you would engage or not engage in a challenge/conversation/engagement?

What comes to mind when you hear the term communications and community engagement

Communications and EngagementHow do we enable effective communications and engagement?International Association for Public Participation Spectrum (IAP2);

Inform Consult Involve Collaborate Empower

Participation goal

Promise/Commit

Communication techniques

Communications and EngagementYOUR Councils Community Plan?Stages of effective communications and engagement phases(An activity)

Intelligence gathering

Input Phase

Vision Phase

Validation Phase

Policy and adoption phase


WHO is the groupthat you deal with the most in your day to day activities?

What are their key issues?

CASE STUDIES(Please refer to IAP spectrum)

What are the typical issues that contribute to the following situations?

Inform Consult Involve Collaborate Empower

1. A manager who is always right, does not motivate the team or individuals always seems to put them down or patronise them. Not a productive team.

2. A leader who is regularly late (if he/she ever turns up) for irregular team meetings with no agenda when it does happen and does not share information about what is going on in Council. Never in his/her office. High staff turnover

The aggressive/moaning/angry ratepayer who gets on the phone regularly to tell Council it is no good, and getting too expensive. Ongoing complainant


What are our values?

Activity:

Please select a partner and discuss their values (and definitions)


Tips for effecting cultural change in our Council

Identify different ways to engage

Use the language needed (not what you want!)

Language ability to undertake core business effectively

NOT more, just effective!!!


Formal Assessment if you are interested?

Talk with your Supervisor, share what you have learned so farGet him/her to sign off/support you with the assessmentDiscuss within your working team, and let them know what you are trying to achieve/complete.Within your team identify THREE issues that are negatively impacting on your team and its performance.


Formal Assessment if you are interested?

5. Identify THREE current challenges for team members (look at the mix, their skills, the resources, their attitudes/their commitment to improving performance).6. Maximum of 500 words, provide an overview of the processes that you have undertaken to engage within your team. Complete the table provided (about 150 words each)7. Finally identify one advantage and one disadvantage for using techniques that have been provided (max 30 words in each column)

Communications and EngagementFormal Assessment if you are interested?

Please complete (hard copies) and post to:

LGAQ Training Services25 Evelyn Street,Newstead Qld 4006To arrive no later than Friday 16 November, 2012.

If assessment meets all requirements: Statement of Attainment is issuedIf it does not meet all requirements: Statement of Attendance is issued.

Communications and EngagementAre you in interested in completing the full Diploma?

As a group, (and member of LARMA), we can offer:

2 x 3 days to complete all units

Assessments to be completed in your own time (some limitations apply)

Weekend workshops can be offered in Brisbane

Or

other options?

Professional Development & Training SolutionsSpecialists in Local Government Content/Design/Delivery and Assessments services for: Elected Members Executive Management Managers/Supervisors/Leaders All local government workers

Accredited courses/programs:Diploma and Certificate IV QualificationsEnvironmental Health/Planning/Administration/Project Management/Management . . . and others

Non-Accredited courses/programs and services:Short coursesFacilitated workshopsCourse/workshop designConsultancy ServicesIndividual and workforce development services/support/strategiesForum/Conferences/Events presenters/facilitators

LARMA

Thank you for your time this afternoon

and have a really successful Conference

Happy communicating!

Documents

LARMA Professional Development Communications and Engagement