Lab Test Report - Samsung US · and competitive cost per page translete to a slightly lower than average total cost of ownership over a 36-month period. While the unit’s first-print

Lab Test Report

BLI RECOMMENDATION

BUYERS LAB

BUYERS LAB

BuyersLab.com © 2014 Buyers Laboratory LLC. This report is the sole property of BLI. Duplication in any manner is illegal and strictly forbidden without written permission from BLI. Violators will be prosecuted. To purchase reprints of any BLI publication, contact Buyers Laboratory • 20 Railroad Avenue • Hackensack, NJ 07601 • (201) 488-0404 • [email protected].

A Comprehensive BLI Laboratory Evaluation AUGUST 2014

An excellent overall performer in BLI’s tests, the Samsung Xpress M2835DW demonstrated flawless reliability over the course of 6,000 impressions, in addition to producing very good print output and providing a variety of environmentally friendly features that can help users save money. BLI technicians cited crisp text, clean lines and dark, consistent solids. A key strength of the unit is its robust mo-bile print package. Integrated NFC technology makes mobile print-ing easy–users simply tap their NFC-enabled phone on the printer to connect it to the device so they can print their job. The unit is also Google Cloud Print-ready, which lets users of the service easily connect and print from their accounts. Printing from the desktop is equally easy, thanks to Samsung’s intuitive print driver. “Green” fea-tures, such as automatic duplexing (reduces paper consuption) and toner-save mode (extends the life of the cartridge), help conserve resources and lower costs. The Eco tab in the driver lets users se-lect “green” features, with a result simulator that provides estimated savings for carbon dioxide, energy and paper with the current set-tings. The Easy Eco Driver takes savings even further by letting us-ers remove unwanted text and images before printing without af-fecting the original document. A lower than average purchase price

Samsung Xpress M2835DW29 PPM Laser Printer

Test duration: Two months, including a 6,000-impression durability test.

Maximum monthly duty cycle: 12,000 impressions.

BLI’s’s recommended monthly volume for optimum performance: Up to 1,500 impressions.

More information on the Samsung Xpress M2835DW is available through bliQ (www.buyerslab.com/bliQ).

Reliability .......................................................................... ExcellentAdministrative Utilities ...................................................... ExcellentFeedback to Workstations ................................................Very GoodEase of Network Setup.....................................................Very GoodPrint Drivers ...................................................................... ExcellentPrint Quality .....................................................................Very GoodPrint Productivity .................................................................... GoodEase of Use ......................................................................Very GoodFeature Set ......................................................................Very GoodSecurity Features ............................................................. Not RatedEnvironmental Features ................................................... Not RatedToner Yield .............................................................................. GoodCost per Page ...................................................................... 2.621¢Value ...............................................................................Very Good

BuyersLab.com This report has been reproduced with the written permission of Buyers Laboratory LLC. Any duplication of this report without the written permission of Buyers Laboratory is unlawful and violators will be prosecuted. ©2014 Buyers Laboratory LLC. To purchase reprints, contact BLI at (201) 488-0404 (x17) or at [email protected].

http://www.buyerslab.com/bliQ

Samsung Xpress M2835DW Lab Test Report


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and competitive cost per page translete to a slightly lower than average total cost of ownership over a 36-month period. While the unit’s first-print time from overnight sleep is faster than average, performance in most othe speed tests was competitive. BLI highly recommends the Samsung Xpress M2835DW.

STRENGTHS

• Highly reliable—flawless durability performance

• Low purchase price

• Supports NFC technology, which lets users print, scan and fax documents via the Samsung Mobile Print app by tap-ping their smartphone to the printer; also supports Google Cloud Print

• Fast first-print time from overnight sleep

• Broad grayscale range and dark, consistent solids

• Eco tab in the driver provides basic energy/paper/cost savings information when environmentally friendly features are selected; Easy Eco Driver lets users remove unwanted text and images before printing to save even more

• Pressing the Eco hard key on the control panel defaults the unit to the most environmentally responsible settings

• Standard automatic duplexing reduces paper waste; toner-save mode helps extend the life of the cartridge

• High standard RAM capacity; supports heavier media from the drawer than most competitive devices

• SyncThru Web Service and SyncThru Web Admin allow administrators to manage the unit and an entire fleet of Samsung and compatible devices, respectively

• Pop-up messages and email alerts keep users well-informed of device, supplies and print job status

• Highly automated driver installation routine has users up and running in minutes

BuyersLab.com This report has been reproduced with the written permission of Buyers Laboratory LLC. Any duplication of this report without the written permission of Buyers Laboratory, is unlawful and violators will be prosecuted. ©2014 Buyers Laboratory LLC. To purchase reprints, contact BLI at (201) 488-0404 (x17) or at [email protected].



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RELIABILITY EXCELLENT

The unit is certified highly reliably after having produced 6,000 impressions without experiencing any misfeeds or requiring any service.

PMs/Malfunctions Service Required Meter Count (Impressions)

Starting Meter Count 0

Ending Meter Count 6,000

Total Misfeeds/Misfeed Rate 0/Not applicable

Service Calls 0

ADMINISTRATIVE UTILITIES EXCELLENT

SyncThru Web Service, the embedded web server, has a clean layout and is easy to navigate. It allows administrators to change device, network and security settings; access Samsung’s website to download drivers and firmware upgrades, and reorder toner; and view device status and usage counters, including breakdowns for simplex and duplex.

, — and represent positive, negative and neutral attributes, respectively.

TEST RESULTS AND OBSERVATIONS




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SyncThru Web Admin Service enables administrators to manage and monitor Samsung and compatible devices on the network. Information about third-party hardware is manufacturer-dependant, which is typical. Administrators can select a device in the fleet management utility to change settings and view meter counts, among many other actions.

FEEDBACK TO WORKSTATIONS VERY GOOD

Printer Status provides pop-up messages for error conditions and print job status. The window contains an estimated percentage toner gauge and links to order supplies and access the user guide. Note that if multiple Samsung print drivers are loaded on the same PC, the unit must be set as the default printer to get feedback.




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The icon for Easy Printer Manager changes colors to indicate status updates; users can click the icon to get more detailed information.

Administrators can configure pop-up messages (above) for print status, errors and warnings, as well as email alerts for consumables warnings and error conditions, which can be sent to two people.




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Users can proactively access SyncThru Web Service and the fleet management util-ity to view consumables status. Remaining life of toner is presented as a percentage. Paper supply is indicated as Ready when there is paper in the drawer; when the drawer is empty Warning is indicated and when clicked on states “All trays on the system are empty.” The status of the fuser and various rollers are given with text (impressions used/rated yield). Users can click on the Printer Status button in the drivers to see toner status.

EASE OF NETWORK SETUP VERY GOOD

Physical setup of the unit, which ships fully assembled, is typical of devices in this class. Only one person is required to lift the unit from the box and place it in the desired loca-tion. Packaging materials aren’t excessive. A standard cartridge with a rated yield of 1,200 impressions comes preinstalled but must be taken out to remove a seal.

The CD launches when inserted in the drive, and the automated installation routine will have users up and running in minutes. The PCL and SPL driver (a single combined driver; users can switch between PCL and SPL drivers from the printer properties screen), Easy Printer Manager, Samsung Easy Wireless Setup and user guide were installed in seven clicks. The port is created and the IP address is assigned using DHCP, both automati-cally.

While no utility is provided on the CD to enable cloning of settings or remote installation of drivers onto multiple PCs, administrators can accomplish these tasks via SyncThru Web Admin Service, which can be downloaded for free from Samsung’s website.

PRINT DRIVERS EXCELLENT

The unit ships with PCL 5e/6 and SPL drivers for various Windows and Mac operating systems, as well as environments that run Linux.

The Favorites tab provides preset settings such as Eco Preview, two-sided, 2-in-1 and booklet printing.




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The PCL and SPL drivers are identical: Only one “driver” is installed, but users can toggle between them via the Device Options tab of the driver properties. Duplex, orientation and layout can be selected from the Basic tab; users must navigate to the Paper tab to choose quantity. Graphical changes in the driver occur when settings such as duplex are enabled.

On the Graphics tab, users can select resolution mode and change the setting for darkness. Toner-save mode helps extend the life of the cartridge.

The Eco tab allows for “green” features, such as duplex and toner-save mode, to be chosen from a single screen. The simulator provides estimated savings for carbon dioxide, energy and paper when using these settings. By checking the “Start Easy Eco Driver before printing job” box on the Basic tab, users can apply “green” features and, among other tasks, remove unwanted text and images without affecting the original document, all of which helps save money.




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Resolution Modes Standard, High

Save Settings Yes

Secure Print No

Watermarks/Custom Watermarks Yes/Yes

Cover Mode No

Poster Mode Yes

Separator Pages No

Toner Gauge No

Toner Save Yes

Print All Text as Black Yes

PRINT QUALITY VERY GOOD

Characters were fully formed and dark, with above average smoothness of curves/serifs and average sharpness. Lines were of a consistent thickness, while circles and diagonal lines exhibited no breakup or stair-stepping, respectively. Production of closely spaced fine lines was above average. No overspray was visible around text and line art. Gray-scale was visible over the entire range (10% to 100%), with distinct separation between all levels, while halftone coverage displayed above average smoothness with minimal banding. Solids were dark and had consistent coverage.

Text Very Good

Line Art Very Good

Halftone Pattern Very Good

Halftone Range Excellent

Solids Excellent

Print Density Range

Samsung Xpress M2835DW 1.45 to 1.50

Average for devices in this class tested to date 1.20 to 1.62

Measurements are based on four readings corresponding to four different solid black locations on output. The higher the density reading, the darker the image.

Print Density Average

Samsung Xpress M2835DW 1.48

Devices in this class tested to date 1.44

The higher the density reading, the darker the image.




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Visible Halftone Range

Samsung Xpress M2835DW 10% to 100%

Halftone increments on test original10%, 20%, 30%, 40%, 50%, 60%,

70%, 80%, 90% and 100%

The halftone range test original consists of 10 blocks of increasing dot-fill levels.

PRINT PRODUCTIVITY GOOD

First-print time from overnight sleep is faster than average compared with legal-size monochrome laser/LED printers in this class tested to date.

First-print times for the Word, PowerPoint and PDF test files are competitive for the group.

Productivity when printing multiple sets in simplex and duplex mode is competitive.

When using the PCL driver to print BLI’s job stream, which simulates typical traffic in a multiuser environment, running speed is competitive and efficiency is the highest for competitive models.

First-Print Time from Overnight Sleep

Samsung Xpress M2835DW 15.39

Tested Competitive Average 17.44

Device sits idle overnight; a single-page black Word document is sent to the device; first-print time indicates the time it took to warm up, process, image and deliver the first page of the test document to the output tray.

First-Print Times by File Type | Competitive Average

Windows XP Time in Seconds

Word DOC Black Text 8.80 8.55

PowerPoint PPT Color Graphic/Text 9.25 9.03

Acrobat PDF Black Graphic/Text 9.16 9.20

First-print time indicates the time it took to process, image and deliver the first page of the test document set to the output tray. The unit was tested using the PCL driver.




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Tested ModelCompetitive Average

0 Seconds 2 6 84 10

Acrobat PDF

Word DOC

PowerPoint PPT

BLI’s Tested Print Speeds versus Manufacturer’s Rated Speed

0 20 30 40

Pages per Minute

Excluding First Page 29.81

Including First Page 28.17

Rated Speed 29

Average Speed

10

Print speed is tested using BLI’s Monochrome Test Original with 6% page coverage. The test page is printed in a quantity equal to double the vendor’s rated print speed for the device in each mode tested (e.g., if the vendor’s rated print speed is 20 ppm, 40 pages are printed). The unit’s print speeds were tested using the PCL driver.

Average Print Productivity | Competitive Average

SPEED IN PPM PERCENT OF RATED SPEED

1:1 25.3 26.1 87.1 83.4

1:2 12.4 14.0 42.7 44.6

Efficiency is tested using a 10-page black document. BLI obtains the overall efficiency by averaging the efficiency ratings (derived by dividing the tested speed of the device by the rated speed and then multiplying by 100) for each run length (1 and 5 sets). The unit’s efficiency was tested using the PCL driver.




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Job Stream | Competitive Average

SPEED IN PPM PERCENT OF RATED SPEED

PCL 25.5 23.7 87.8 73.0

BLI’s job stream includes Word documents, Outlook email messages, Excel spreadsheets, PowerPoint, HTML and Acrobat PDF files, totaling 19 pages. This test simulates the type of traffic a typical device might experience in a real-world, multi-user environment. All of the files are sent to the device as a group, at which time the stopwatch begins; timing ends when the last page of the last file exits the device. Job stream efficiency is determined by the percentage of the rated speed at which the device operates when producing real-world jobs. The closer the rate is to 100%, or if it exceeds 100%, the more efficient the device.

EASE OF USE VERY GOOD

Adjusting the drawers is straightforward. Users simply pull open the drawer using the front handle. The width guides move in sync once users release the guide’s locking mechanism. Spring-loaded ramps lock in place when paper is loaded. If there is a change in paper size, users do not have to confirm this at the control panel.

Misfeeds can be easily removed from any of four access points on the machine. The status LED turns orange when a misfeed occurs.

To replace the toner, users press a button to open the front access cover. Once the cover is open, the user lifts the toner cartridge up and pulls it out. Users slide the new cartridge into the machine and push it down to lock into place. There are no instructions on the the inner door. However, instructions are provided in the box.

Compared with competitive devices, users will have to replace supplies an average number of times.

The control panel consists of hard keys for WPS, Eco mode, Cancel and Power. The status LED changes color to indicate current device conditions (green for ready or printing, red for errors or warnings).




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Projected 36-Month User Interventions (Over 36,000 impressions)

0 8 12 16

Tested Model 12

Competitive Average 11

40 4

User interventions are calculated based on BLI’s average tested toner yields (using the ISO 19752 test target, printed in a semi-continuous mode), as well as the manufacturer’s rated yields for other consumables (drums, developer units, waste containers, etc.). BLI calculates the total number of supplies and maintenance parts that would be required to output 36,000 pages (assumes 1,000 pages per month, which is an average volume for this class of device, over three years). Each individual cartridge or other consumable is counted as one intervention, so the black, cyan, magenta and yellow cartridges being replaced once count as four interventions. Long-life maintenance parts, such as fuser kits and rollers, and paper supply replenishments, aren’t included in BLI’s calculations. Depicted scenario is for illustrative purposes only. The actual number of interventions over three years will vary based on a number of factors, including (but not limited to) page coverage, run lengths, usage patterns, periods of inactivity and calibrations performed.

FEATURE SET VERY GOOD

The device features NFC technology, which won a BLI Outstanding Achivement award and lets users simply tap their NFC-enabled smart phone to the unit to print, scan or fax documents using Samsung’s Mobile Print app.

The free Samsung Mobile Print app lets users wirelessly print directly from their mobile devices without the need for additional drivers. Moreover, the device is Google Cloud Print ready, allowing users to print from anywhere via mobile devices including smart-phones, tablets and laptops.

Samsung AnyWeb Print is a free app that allows users to collect and print web content in a customized layout.

Standard, non-upgradable memory capacity of 128 MB is above average compared with the memory capacities of legal-size monochrome laser/LED printers in this class.

Non-upgradable paper capacity of 251 sheets, including the single-sheet bypass, is competitive with the standard and maximum averages of competitive models.

Media handling from the drawers (up to 43-lb. bond) and bypass (up to 58-lb. bond) is better than average and competitive, respectively.

Standard automatic duplexing contributes to less paper waste.




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SECURITY FEATURES NOT RATED

Typical of devices in this class, the unit doesn’t have many security measures. Still, it does include IP and Mac address filtering, as well as support for IPsec, IPv6 and SNMPv3.

ENVIRONMENTAL FEATURES NOT RATED

Specified capable of running 30% post-consumer recycled paper Yes



Instant/Quick Fusing Yes

Duplexing Yes

Toner-save mode Yes

RoHS compliant Yes

Percent of product made from previous devices Yes, amount not available

Percent of product made from post-consumer materials INA

Percent of product made from pre-consumer materials INA

Percent of product made from bio-based materials INA

Product designed for recycling (easily disassembled, no binding agents) Yes

Items that can be recycled INA

Hardware remanufacturing program for this product No

Toner cartridge recycling program for this product Yes

Prepaid label for return of toner cartridges/bottles for this unit Yes

Toner recycling system No

Ability to program features such as duplexing and auto shut-off over entire fleet Yes

What tool can be used to do this? INA

Green packaging materials for the product No

Green packaging materials for its consumables No

Packaging materials used INA

Eco-Label Certifications

ENERGY STAR Yes

OtherThe Eco Declaration,Germany Blue Angel,

Korea Eco Label

Tested energy consumption levels of the device (watts)

Ready/Idle 45

Energy-save 0.2

Sleep mode 1.8; WiFi Direct off: 1.3

During Printing 400




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How fast can this product be programmed to go into the following modes (seconds)

Ready/Idle INA

Energy-Save 60

Sleep mode 60

Can the above settings be programmed by a walk-up user? Yes

First-print time out of sleep mode (seconds) 14

Emissions output from this device for the following substances (mg/h)

Ozone 0.06

Styrene 0.02

Benzene 0.003

TVOC 3.26

Dust 0.64

Other 0.055

INA: The vendor declined to provide this information

TONER YIELD GOOD

Based on an average of two cartridges, tested toner yield is competitive with the aver-age compared with legal-size monochrome laser/LED printers in this class tested to date. The average tested yield exceeded the declared specification.

Tested Toner Yield | Competitive Average

Tested Impressions 3,510 3,895

Rated Toner Yield 3,000 3,554

Rated Drum Yield 9,000 7,811

Tested impressions is based on an average of two cartridges using the ISO 19752 toner yield test original. Some devices in the competitive group employ a cartridge that includes the toner and drum in a single component. In those cases, rated toner yield is used as the rated drum yield in calculating the average.

VALUE VERY GOOD

Compared with legal-size monochrome laser/LED printers in this class tested to date, the unit’s price is lower than average, while supplies cost per page is competitive, result-ing in a slightly lower than average TCO over a three-year life cycle. Combining cost of ownership with the unit’s flawless reliability performance, above average print output, its range of “green” features that can help users to save money and mobile printing capa-bilities (support for NFC technology, Samsung Mobile Print app), the Xpress M2835DW offers very good overall value.

VALUE 2




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Tested Supplies Cost per Page

Toner Cost per Page 1.966¢

Supplies Cost per Page 2.621¢

COMPETITIVE AVERAGE 2.554¢

Toner CPP is based on Samsung’s estimated street pricing for the cartridge and BLI’s tested yield using the ISO 19752 toner yield test original. The print cartridge is the only consumable.

36-Month Lifecycle TCO Analysis

Supplies TCO

Pages per Month 500 1,500 2,500

Samsung Xpress M2835DW $471.78 $1,415.34 $2,358.90

COMPETITIVE AVERAGE $459.72 $1,379.16 $2,298.60

Values are in U.S. dollars.

$0.00

$500.00

$1,000.00

$1,500.00

$2,000.00

$2,500.00

500 1,500 2,500

Values are in U.S. dollars. The pricing included in this TCO is provided from the manufacturer/distributor or obtained from reseller Values are in U.S. dollars. The pricing included in this TCO is provided from the manufacturer/distributor or obtained from reseller websites at the time of publication (pricing may vary in other regions or at a later date). TCO includes supplies CPP (based on BLI’s tested yields) multiplied out over 36 months, at stated monthly volumes. For comparative purposes only; actual costs may vary based on page coverage.




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Supplies and Hardware TCO

Pages per Month 500 1,500 2,500

Samsung Xpress M2835DW $631.78 $1,575.34 $2,518.90

COMPETITIVE AVERAGE $720.27 $1,639.71 $2,559.15

Values are in U.S. dollars.

$0.00

$500.00

$1,000.00

$1,500.00

$2,000.00

$2,500.00

$3,000.00

500 1,500 2,500

Values are in U.S. dollars. The pricing included in this TCO is provided from the manufacturer/distributor or obtained from the reseller websites at the time of publication (pricing may vary in other regions or at a later date). TCO includes supplies CPP (based on BLI’s tested yields) multiplied out over 36 months, at stated monthly volumes and the purchase price of the device. Costs for paper, power, and maintenance contracts aren’t included in BLI’s pricing. For comparative purposes only; actual costs may vary based on page coverage.




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Test Environment: This product was tested in BLI’s 10,000-square-foot U.S. test lab, in an environment monitored by an Extech RH S20 Digital RH/Temperature Recorder and Honeywell Model 61 Seven-Day Temperature/Relative Humidity Chart Recorder. All products lab tested by BLI are powered by dedicated circuits that are protected by ESP (Electronic Systems Protection, Inc.) surge protectors to prevent transient power and communication disturbances from having an impact on equipment under test.

Test Equipment: BLI’s dedicated test network, consisting of Windows 2003 and Microsoft Exchange servers, Windows 7 workstations, 10BaseT/100BaseTX network switches and CAT5 cabling.

Test Duration: Products are tested for two months, a portion of which consists of a durability test during which the product is run at half of its manufacturer-rated maximum monthly volume, with varying daily test volumes designed to replicate real-world use over an eight-hour workday. This variable schedule includes a mix of various-size documents, simplex and duplex modes, and a mix of short, moderate and long run lengths, and on/off cycles, throughout the day.

Tested Configuration: Samsung Xpress M2835DW base unit

Test Procedures: The test methods and procedures employed by BLI in its lab testing include BLI’s proprietary procedures and industry-standard test procedures, which include a BLI-developed variation of ASTM’s 1318-90 Test Method for Determination of Productivity using Electrostatic Copy Machines. In addition to a number of proprietary test documents, BLI uses an industry-standard KATUN test original for evaluating black image quality and test suites from Quality Logic to evaluate applications compatibility. Besides a visual observation under a Graphiclite D5000 Standard Viewer, color print quality is tested using a color test target, which is read using the X-Rite Eye-One/iO Color Spectrophotometer, and samples are analyzed using the CIE XY Chromaticity Diagram. Furthermore, density of black and color output is measured using an X-Rite 500 Series Densitometer. Georgia-Pacific Spectrum Multi-Use 20-lb. bond is used in the tests, 10 percent of which is recycled paper containing 30 percent post-consumer content. Image quality is tested using Georgia-Pacific Printing Paper (96 brightness, 22-lb. bond). Units are tested for compatibility on Windows 7 with Microsoft Office Suite 2010, as well as Adobe Acrobat Reader 10.0.

SUPPORTING TEST DATA

John Lawler, CEO

Anthony F. Polifrone, Managing Director

Gerry O’Rourke, Managing Director, BLI International

Patti Clyne, Senior VP of Sales

Joe Douress, Chief Marketing and Product Officer

Daria Hoffman, Managing Editor

Dr. Simon Plumtree, European Managing Editor

Lynn Nannariello, Assistant Managing Editor

Tracie Hines, Senior Editor, Competitive Analysis Reports

Jamie Bsales, Senior Product Editor, Solutions

George Mikolay, Senior Product Editor, A3 MFPs

Marlene Orr, Senior Product Editor, Printers and A4 MFPs

Lisa Reider, Senior Product Editor, Scanners and Environmental

Carl Schell, Senior Writer

Priya Gohil, Senior Editor

Jessica Schiffenhaus, Associate Editor

Kaitlin Pendagast, Research Editor

David Sweetnam, Head of European Research and Lab Services

Pete Emory, Manager of Laboratory Testing

Martin Soane, European Lab Manager

Pia Beddiges, Manager of Competitive Services

T.R. Patrick, Art Director

Anthony Marchesini, IT Director

BUYERS LABORATORY LLC • North America • Europe • Asia


LAB TESTED

RELIABILITY CERTIFIED

2014

Anthony F. PolifroneMANAGING DIRECTOR

DATE

CERTIFICATE OF RELIABILITY

THE LEADING INDEPENDENT OFFICE PRODUCTS TEST LAB AND BUSINESS CONSUMER ADVOCATE

NORTH AMERICA EUROPE ASIA WWW.BUYERSLAB.COM

BUYERS LABORATORY LLC

COPYRIGHT ©2014 BUYERS LABORATORY LLC. REPRODUCTION WITHOUT THE WRITTEN PERMISSION OF BLI IS STRICTLY FORBIDDEN.

AUGUST 2014

This is to certify that when subjected to a 6,000-impression Buyers Lab durability test, the Samsung Xpress M2835DW proved to be a highly reliable product.

Awarded to

SAMSUNG ELECTRONICS AMERICAfor the performance of the

Samsung Xpress M2835DWin BLI’s in-house durability test.

Copyright ©2014 Buyers Laboratory. Reproduced with the written permission of BLI.

Documents

Lab Test Report - Samsung US · and competitive cost per page translete to a slightly lower than average total cost of ownership over a 36-month period. While the unit’s first-print