KPI Target North East West Scotland SFRS summary ... · Scotland target SDA performance Scotland performance Values equate to number of incidents per 10,000 head of population 0 5

KPI Target North East West Scotland

1a SFRS Target -16% -15% -14% -15%

2a SFRS Target

2bi Fire Framework

3a SFRS Target

3ai Fire Framework

3aii Fire Framework

3bi Fire Framework

3bii Fire Framework

4a Fire Framework

5 SFRS Target

6a SFRS Target

6b SFRS Target

7a SFRS Target

7b SFRS Target

9a SFRS Target

10a SFRS Target

11d

12a

#N/A #N/A

PERF. Agst TARGET

10

15

20

25

30

35

Comments Scottish year19% lower than the same period the previous year. To sustain and develop our approach to managing deliberate fires, the SFRS is fully involved in the Scottish Government’s Buiof the Programme is to promote resilient communities, families and individuals, who live safely and free from crime. The Premaking arrangements to develop a multiaim of reducing the impact of deliberate fire setting and fire related antiSFRS personnel on the Service’s intranet on reducing deliberate fire setting and fire related anti

SFRS summary performance report - Service Delivery

Areas

Analysis Period: 01st April 2013 - 31st December 2013 (including same period for previous 3 years)

Document created by Performance Data Services - Corporate Portfolio & Performance

Scottish Fire and Rescue Service

not protectively marked

Created: 11th March 2014 1 Version: 1.1

Page Target source Target Scotland North East West

3 SFRS Target 31.1 26.6 12.2 21.4 37.7

4 SFRS Target 17.3 17.9 21.6 18.4 15.7

5 Fire Framework 6.4 6.9 6.2 6.6 7.5

7 Fire Framework 6.4 6.1 6.4 7.4 5.0

9 Fire Framework 4.8 3.8 4.0 4.9 2.9

11 Fire Framework 3.9 3.7 3.4 3.5 4.1

12 SFRS Target 15.2 13.5 15.0 11.1 14.4

13 SFRS Target 0.79 0.88 0.90 0.82 0.91

14 SFRS Target 0.04 0.05 0.07 0.05 0.04

15 SFRS Target 0.12% 0.11% 0.10% 0.10% 0.11%

16 SFRS Target 0.07% 0.04% 0.03% 0.05% 0.04%

17 SFRS Target 15.5 21.1 30.7 21.4 15.8

18 SFRS Target 53% 57% 57% 59% 56%

19 Fire Framework n/a 0 n/a n/a n/a n/a

21

Fire Framework 129.1-

1139.3

Contents page

105.2 123.0 108.9 93.4

0

122.4

191.8 212.4 181.5 188

161.3 147.0

12a: Finance - Scottish Fire & Rescue Service (SFRS) cost per head of population

1a: All deliberate fires (per 10,000 head of population)

2a: All accidental fires (per 10,000 head of population)

2bi: All accidental dwelling fires (per 10,000 head of population)

20

Key Performance Indicators

3aii: Non-fatal fire casualties (excl. precautionary checkups) (per 1,000,000 head of

population)8

1

10 Fire Framework 94.1-

1

12a: Finance: Scottish Fire & Rescue Service (SFRS) cost per head of population

3a: All fire casualties (fatal & non-fatal (incl. precautionary checkups)) (per 1,000,000 head of

population)

3ai: All fatal fire casualties (per 1,000,000 head of population)

3bi: All fatal accidental dwell. fire casualties (per 1,000,000 head of population)

3bii: Non-fatal accidental dwell. fire casualties (excl. precautionary checkups) (per 1,000,000

head of population)

4a: Non domestic fires (per 10,000 head of population)

5: Special Service - All (per 10,000 head of population)

6a: Non-fatal casualties per RTC

6b: Fatal casualties per RTC

7a: Health & Safety: Attacks on firefighter(s) (% of all incidents)

7b: Health & Safety: RIDDOR reportable injuries (% of all incidents)

9a: P & P - Home Fire Safety Visits (HFSV) (per 1,000 households)

10a: False Alarms - All (% of all incidents)

11d: POD - Attendance Management - Days lost to sickness (% of days available)

6 SFRS Target 193.0

Line chart provided on p.21



SDA performance

Scotland performanceScotland target

26.56 31.1

26.56 31.1

26.56 31.1

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

6.836 5.247 5.878 4.057 6.789 5.311 5.399 3.778 6.621 3.802 5.167 4.145 3.578 2.827 4.137 2.404 4.632 4.121 3.41 0

14.14 10.02 11.53 7.488 14.84 9.161 7.685 5.986 10.32 7.931 8.626 7.223 5.851 5.193 6.226 4.165 7.783 8.097 5.494 0

18.44 12.64 12.55 11.49 30.61 14.77 13.55 11.99 16.2 12.2 10.71 11.21 14.91 8.581 10.11 8.366 18.5 11.34 7.845 0

14.34 10.07 10.65 8.48 20.06 10.78 9.795 8.177 12.1 8.88 8.744 8.291 9.409 6.162 7.485 5.646 11.88 8.615 6.061 0

1a: All deliberate fires (per 10,000 head of population)

SDA

North

East

West

Scotland

2010/11

17.5

31.7

58.9

Target

14.5

25.3

43.9

31.1

2013/14

West

Scotland

2012/13

10.5

17.3

33.6

23.1

2013/14

12.2

21.4

37.7

26.640.6

2011/12

15.6

26.9

10/11

Q2

39.1

29.7

North

East

West

Scotland

2010/11

2191

5150

14011

21352

1952

4368

9299

15619

2012/13

1320

2807

7988

12115

SDA 2011/12

09/10

Q3

09/10

Q4

10/11

Q1

1523

3474

8958

13955

Target

1821

4108

10433

16362

13/14

Q3

13/14

Q4SDA

North

East

All deliberate fires (Incidents)

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

11/12

Q3

11/12

Q4

09/10

Q1

09/10

Q2

0

5

10

15

20

25

30

35

40

North East West

Scotland target

SDA performance

Scotland performance

Values equate to number of incidents per 10,000 head of population

0

5

10

15

20

25

30

35

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 15% lower than target but 15% higher than the same period 2012/13. Quarter 3 was 43% lower than target and 19% lower than the same period the previous year. To sustain and develop our approach to managing deliberate fires, the SFRS is fully involved in the Scottish Government’s Building Safer Communities Programme. The aim of the Programme is to promote resilient communities, families and individuals, who live safely and free from crime. The Prevention and Protection Directorate is also making arrangements to develop a multi-agency Deliberate Fire Reduction Group. This will be created as a sub-group of the Business Engagement Forum, and will have the aim of reducing the impact of deliberate fire setting and fire related anti-social behaviour, in ways that are cost effective and sustainable. Guidance is also available for SFRS personnel on the Service’s intranet on reducing deliberate fire setting and fire related anti-social behaviour.

SFRS target Performance improvement has been measured by reviewing the analysis period against the previous 3 years average for quarters 1, 2 & 3 combined.

Alignment Data can give an indication of fire setting across Scotland and act as an indication of the effectiveness of risk reduction and engagement activities.



SDA performance


17.93 17.3

17.93 17.3

17.93 17.3

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

8.57 6.805 7.603 9.536 9.568 6.493 7.707 8.178 9.057 6.118 6.797 9.177 7.276 5.83 7.156 9.304 8.402 6.701 6.509 0

6.829 5.433 5.857 5.999 7.303 5.39 5.734 5.273 5.931 5.113 5.051 5.74 5.144 4.553 5.101 5.076 6.768 6.731 4.885 0

9.797 6.936 7.496 8.539 6.692 4.366 5.611 5.67 5.489 4.917 4.863 5.266 5.144 4.421 4.993 5.279 5.914 4.905 4.863 0

8.586 6.44 7.015 7.991 7.566 5.19 6.149 6.145 6.476 5.264 5.382 6.345 5.652 4.798 5.542 6.175 6.771 5.897 5.262 0

13/14

Q3

13/14

Q4SDA

North

East

West

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

14.80 18.38 16.4

2a: All accidental fires (per 10,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

West 16.67 15.27 14.56 15.68 15.5

East 18.43 16.10

Scotland 18.90 17.12 15.99 17.93 17.3

11/12

Q4

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

Scotland

All accidental fires (Incidents)

SDA 2010/11 2011/12 2012/13

North 23.77 21.97 20.26 21.61 22.0

Scotland 9934 8997 8403 9422 9111

West 3963 3630 3461 3728 3685

2013/14 Target

13/14

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 2995 2616 2405 2988 2672

North 2976 2751 2537 2706 2755

11/12

Q3

0

5

10

15

20

25

North East West

Scotland target

SDA performance



0

2

4

6

8

10

12

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 4% higher than target and 12% higher than the same period 2012/13. Quarter 3 was 8% lower than target and 5% lower than the same period the previous year. Only North SDA year-to-date performance after quarter 3 is reporting ahead of target (1.8%). The SFRS Prevention and Protection Strategy 2013-2016 has recently received Board approval, and has subsequently been published. In support of this Strategy, key Community Safety Engagement policies and procedures have been developed, and are being implemented across the SFRS. These documents cover Home Fire Safety Visits, Post Domestic Incident Response, Case Study and Conference and Safeguarding Policy and Procedures for the Protection of Children and Adults at Risk of Harm. The implementation of these policies and procedures is intended to have a positive impact on the number of accidental dwelling fires and resultant fatalities and casualties. The Prevention and Protection Directorate continues to work with colleagues to populate local Community Action Teams, which will enable Community Safety Engagement ambitions to be fully met.


Alignment Provides an indicator of the effectiveness of CFS and risk reduction campaigns.



SDA performance


6.902 6.4

6.902 6.4

6.902 6.4

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

2.452 2.244 2.54 2.835 2.276 2.284 2.803 2.372 2.212 2.324 2.396 2.683 2.029 1.917 2.428 2.3 1.909 1.893 2.412 0

2.116 2.098 2.596 2.387 2.363 2.024 2.467 2.32 2.03 2.178 2.369 2.436 2.363 2.073 2.572 2.276 2.19 2.196 2.221 0

2.642 2.591 2.78 2.944 2.57 2.2 2.94 2.785 2.541 2.65 2.57 2.574 2.465 2.448 2.738 2.557 2.545 2.406 2.515 0

2.434 2.356 2.666 2.746 2.436 2.166 2.761 2.542 2.305 2.426 2.466 2.558 2.329 2.206 2.613 2.409 2.284 2.219 2.4 0

West 1833 1845 1819 1775 1637

Scotland 3869 3782 3756 3627 3380

North 922 868 798 778 718

East 1114 1069 1139 1074 1025

13/14

Q4SDA

North

East

West

Scotland

All accidental dwelling fires (Incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 7.4 7.2 7.1 6.9 6.4

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 6.9 6.6 7.0 6.6 6.3

West 7.7 7.8 7.7 7.5 6.9

2bi: All accidental dwelling fires (per 10,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 7.4 6.9 6.4 6.2 5.7

0

1

2

3

4

5

6

7

8

North East West

Scotland target

SDA performance



0

0.5

1

1.5

2

2.5

3

3.5

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 8% higher than target and 3% lower than the same period 2012/13. Quarter 3 was 9% lower than target and 8% lower than the same period the previous year. The number of accidental dwelling fires in the West remains higher than the Scottish average. We will investigate this further at ward level and report our findings in the next quarterly report. The SFRS Prevention and Protection Strategy 2013-2016 has recently received Board approval, and has subsequently been published. In support of this Strategy, key Community Safety Engagement policies and procedures have been developed, and are being implemented across the SFRS. These documents cover Home Fire Safety Visits, Post Domestic Incident Response, Case Study and Conference and Safeguarding Policy and Procedures for the Protection of Children and Adults at Risk of Harm. The implementation of these policies and procedures is intended to have a positive impact on the number of accidental dwelling fires and resultant fatalities and casualties. The Prevention and Protection Directorate continues to work with colleagues to populate local Community Action Teams, which will enable Community Safety Engagement ambitions to be fully met.

SFRS target Performance in this area is measured against the Fire Framework target of a 10% reduction in the rate of accidental dwelling fires (per 10,000 head of population) based on the previous 3 years average for quarters 1, 2 & 3 combined.

Alignment Provides an indicator of the effectiveness of CFS and risk reduction campaigns.



SDA performance


191.8 193.0

191.8 193.0

191.8 193.0

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

67.9 60.7 44.7 82.3 63.9 51.9 75.1 63.1 48.7 76.7 68.7 79.9 54.3 54.3 79.1 68.7 81.5 76.7 54.3 0

81.8 68.9 76.3 76.9 69.5 60.3 78.8 94.1 54.8 70.8 121.2 90.4 48 59.7 66.4 71.4 59.1 67.7 54.8 0

33.2 54.3 46.3 63.1 46.7 41.2 79.5 71.1 53 63.5 69 63.5 69.4 55.5 70.2 77.8 63.9 70.2 53.8 0

56.5 60.3 55.2 71.9 57.9 49.7 78.2 76.3 52.5 68.9 85.1 75.7 59.2 56.5 71.2 73.6 66.6 71 54.2 0

West 398 441 464 447 434

Scotland 976 1085 982 1008 1014

North 239 243 235 266 239

East 339 401 283 295 341

13/14

Q4SDA

North

East

West

Scotland

All fire casualties (fatal & non-fatal (incl. precautionary checkups))

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 185.7 206.5 186.9 191.8 193.0

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 208.6 246.7 174.1 181.5 209.8

West 167.4 185.5 195.2 188 182.7

3a: All fire casualties (fatal & non-fatal (incl. precautionary checkups)) (per 1,000,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 190.9 194.1 187.7 212.4 190.9

0

50

100

150

200

250

North East West

Scotland target

SDA performance


Values equate to number of incidents per 1,000,000 head of population

0

20

40

60

80

100

120

140

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 1% lower than target and 3% higher than the same period 2012/13. Quarter 3 was 44% lower than target and 24% lower than the same period the previous year. Only West SDA reported a lower rate of (4%) occurrence against the same period 2012/13.

SFRS target Performance in this area is measured against the Fire Framework target of a 5% reduction in the rate of fire fatalities and casualties (per 1,000,000 head of population) each year based on the previous 3 years average for quarters 1, 2 & 3 combined.

Alignment Indicative of the level of serious/life threatening fires and provides an indicator of the effectiveness of CFS and risk reduction campaigns and response effectiveness.



SDA performance


6.1 6.4

6.1 6.4

6.1 6.4

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

4 4 1.6 2.4 2.4 1.6 3.2 4.8 0.8 8 4 3.2 4.8 3.2 3.2 0 1.6 3.2 1.6 0

3.7 0 1.8 2.5 2.5 0.6 3.1 2.5 4.3 3.1 3.7 3.7 1.8 2.5 1.2 5.5 1.8 2.5 3.1 0

2.1 2.5 3.8 5.9 3.4 0.8 1.3 4.6 1.7 2.5 2.9 2.9 1.3 1.3 2.5 2.5 1.7 2.5 0.8 0

3 2.1 2.7 4 2.9 1 2.3 4 2.3 4 3.4 3.2 2.3 2.1 2.3 2.9 1.7 2.7 1.7 0

West 13 17 12 12 11

Scotland 32 51 35 32 33

North 9 16 14 8 13

East 10 18 9 12 9

13/14

Q4SDA

North

East

West

Scotland

All fatal fire casualties

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 6.1 9.7 6.7 6.1 6.4

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 6.2 11.1 5.5 7.4 5.2

West 5.5 7.2 5.0 5.0 4.8

3ai: All fatal fire casualties (per 1,000,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 7.2 12.8 11.2 6.4 10.6

0

1

2

3

4

5

6

7

8

North East West

Scotland target

SDA performance



0

1

2

3

4

5

6

7

8

9

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 9% lower than the same period 2012/13 surpassing the 5% target set through Scottish Government. Quarter 3 was 56% lower than the same period 2012/13. West SDA reported no change over 2012/13, North SDA reported incident rates 43% lower than 2012/13 and East SDA were 35% higher than 2012/13. The number of fire fatalities and casualties in any one year exhibits considerable variation, but with overall dependency on the number of dwelling fires in that year. If dwelling fires are reduced then the number of fatalities and casualties generally reduces too. The Prevention and Protection Directorate recently held a Strategic Case Conference to examine fire fatalities amongst older people. Following this, a report is under development, which will propose a series of recommendations aimed at reducing the number of fire fatalities amongst older people.

SFRS target Performance in this area is measured against the Fire Framework target of a 5% reduction in the rate of fire fatalities (per 1,000,000 head of population) each year based on the previous 3 years average for quarters 1, 2 & 3 combined.




SDA performance


139.3 129.1

139.3 129.1

139.3 129.1

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

58.3 44.7 38.3 67.1 52.7 36.7 63.1 48.7 40.7 55.9 47.1 64.7 41.5 43.1 65.5 56.7 65.5 51.9 43.9 0

61.5 53.5 60.3 60.9 57.8 50.5 67.1 77.5 40 53.5 96 69.5 40.6 49.2 58.4 56.6 51.7 50.5 44.9 0

23.1 32.8 32.4 42.1 33.2 34.1 59.7 51.3 39.5 45.8 49.2 40.8 44.2 37.9 37.9 52.6 40.4 42.9 39.1 0

43.4 42.1 42.4 53.9 45.5 39.8 62.8 58.8 40 50.6 63.2 55.4 42.4 42.6 50.8 54.8 49.9 47.4 42.1 0

West 302 320 285 291 271

Scotland 778 808 714 732 678

North 191 180 188 202 179

East 285 308 241 239 229

13/14

Q4SDA

North

East

West

Scotland

Non-fatal fire casualties (excl. precautionary checkups)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 148.1 153.8 135.9 139.3 129.1

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 175.3 189.5 148.3 147.0 140.9

West 127.0 134.6 119.9 122.4 113.9

3aii: Non-fatal fire casualties (excl. precautionary checkups) (per 1,000,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 152.5 143.8 150.1 161.3 142.6

0

20

40

60

80

100

120

140

160

180

North East West

Scotland target

SDA performance



0

20

40

60

80

100

120

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 3% higher than the same period 2012/13 . Quarter 3 was 17% lower than the same period 2012/13. East SDA reported as the only SDA with improvement against 2012/13 with 1% reduction.

SFRS target Performance in this area is measured against the Fire Framework target of a 5% reduction in the rate of casualties ((excluding precautionary checkups) per 1,000,000 head of population) each year based on the previous 3 years average for quarters 1, 2 & 3 combined.




SDA performance


3.8 4.8

3.8 4.8

3.8 4.8

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

3.2 4 0.8 0.8 1.6 0 3.2 4.8 0.8 2.4 3.2 3.2 4 2.4 3.2 0 0.8 2.4 0.8 0

3.1 0 1.2 1.8 2.5 0.6 2.5 1.2 3.1 1.8 2.5 3.7 1.2 1.2 0.6 4.9 1.2 1.2 2.5 0

0.4 2.1 3.8 4.6 2.9 0.4 1.3 3.8 1.3 2.1 2.1 2.5 0.8 0.8 2.5 1.7 0.4 1.7 0.8 0

1.9 1.9 2.3 2.9 2.5 0.4 2.1 3.2 1.7 2.1 2.5 3 1.7 1.3 2.1 2.3 0.8 1.7 1.3 0

West 11 13 10 7 10

Scotland 26 33 27 20 26

North 6 8 12 5 11

East 9 12 5 8 5

13/14

Q4SDA

North

East

West

Scotland

All fatal accidental dwell. fire casualties

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 4.9 6.3 5.1 3.8 4.8

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 5.5 7.4 3.1 4.9 2.9

West 4.6 5.5 4.2 2.9 4.0

3bi: All fatal accidental dwell. fire casualties (per 1,000,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 4.8 6.4 9.6 4.0 9.1

0

1

2

3

4

5

6

North East West

Scotland target

SDA performance



0

1

2

3

4

5

6

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 26% lower than the same period 2012/13 surpassing the 5% target set through Scottish Government. Quarter 3 was 38% lower than the same period 2012/13. The number of fire fatalities and casualties in any one year exhibits considerable variation, but with overall dependency on the number of dwelling fires in that year. If dwelling fires are reduced then the number of fatalities and casualties generally reduces too.

SFRS target Performance in this area is measured against the Fire Framework target of a 5% reduction in the rate of fire fatalities (per 1,000,000 head of population) each year based on the previous 3 years average for quarters 1, 2 & 3 combined.




SDA performance


105.2 94.1

105.2 94.1

105.2 94.1

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

37.5 28.8 26.4 46.3 39.1 22.4 49.5 35.1 26.4 35.1 27.2 43.1 36.7 28.8 47.1 45.5 49.5 36.7 36.7 0

39.4 44.3 44.9 44.9 39.4 38.1 56 66.4 29.5 41.2 64 46.8 35.7 28.9 46.1 46.1 40 38.8 30.1 0

16.4 25.7 26.9 26.5 23.1 24.8 40 34.9 31.5 27.8 35.8 26.1 28.2 25.2 30.3 42.9 29.9 28.2 35.3 0

28.5 32.2 32.4 36.9 32 28.4 47.2 44.7 29.7 33.7 42.4 36.5 32.5 27.2 39.2 44.5 37.7 33.5 34.1 0

West 209 226 199 222 189

Scotland 565 556 520 553 494

North 139 111 141 154 134

East 217 219 180 177 171

13/14

Q4SDA

North

East

West

Scotland

Non-fatal accidental dwell. fire casualties (excl. precautionary checkups)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 107.5 105.8 99.0 105.2 94.1

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 133.5 134.7 110.7 108.9 105.2

West 87.9 95.1 83.7 93.4 79.5

3bii: Non-fatal accidental dwell. fire casualties (excl. precautionary checkups) (per 1,000,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 111.0 88.7 112.6 123.0 107.0

0

20

40

60

80

100

120

140

North East West

Scotland target

SDA performance



0

10

20

30

40

50

60

70

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Scottish year-to-date performance after quarter 3 was 6% higher than the same period 2012/13. Quarter 3 was 13% lower than the same period 2012/13.

SFRS target Performance in this area is measured against the Fire Framework target of a 5% reduction in the rate of fire casualties (excluding precautionary checkups (per 1,000,000 head of population) each year based on the previous 3 years average for quarters 1, 2 & 3 combined.




SDA performance


3.7 3.9

3.7 3.9

3.7 3.9

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

1.27 1.142 1.214 1.254 1.254 1.278 1.278 1.046 1.334 1.142 1.038 1.078 1.038 1.15 1.238 0.99 1.294 1.086 0.982 0

1.489 1.286 1.384 1.231 1.335 1.323 1.274 1.36 1.28 1.292 1.298 1.194 1.021 1.157 0.978 0.978 1.218 1.261 1.015 0

2.44 2.053 1.817 1.489 2.099 1.88 1.662 1.485 1.91 1.758 1.586 1.497 1.796 1.476 1.485 1.275 1.497 1.405 1.182 0.358

1.867 1.599 1.54 1.353 1.661 1.564 1.45 1.342 1.578 1.467 1.366 1.304 1.376 1.3 1.269 1.115 1.363 1.285 1.083 0.162

West 1341 1249 1131 971 1131

Scotland 2457 2318 2073 1960 2073

North 477 440 429 421 429

East 639 629 513 568 513

13/14

Q4SDA

North

East

West

Scotland

Non domestic fires (Incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 4.7 4.4 3.9 3.7 3.9

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 3.9 3.9 3.2 3.5 3.2

West 5.6 5.3 4.8 4.1 4.8

4a: Non domestic fires (per 10,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 3.8 3.5 3.4 3.4 3.4

0

1

1

2

2

3

3

4

4

5

North East West

Scotland target

SDA performance



0

0.5

1

1.5

2

2.5

3

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments In support of the Prevention and Protection Strategy 2013-2016, the SFRS Fire Safety Enforcement Framework has been written and published. This outlines a risk-based approach to the enforcement of part 3 of the Fire (Scotland) Act 2005 and the Fire Safety (Scotland) Regulations 2006 by the SFRS. To help meet the ambitions of the Framework, support is being provided across Local Senior Officer and Service Delivery Area boundaries, while work continues to fully populate Fire Safety Enforcement structures.

SFRS target Performance in this area is measured against the Fire Framework target specifying a reduction from the previous year for quarters 1, 2 & 3 combined should be achieved.

Alignment Provides an indicator of the effectiveness of Fire Safety Enforcement and highlights other fire activity attended by the Fire Service.



SDA performance


13.5 15.2

13.5 15.2

13.5 15.2

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

4.664 6.613 7.971 5.303 4.185 5.016 7.915 4.744 4.616 5.263 5.974 4.321 4.337 4.784 6.549 4.161 4.752 4.952 5.247 0

3.765 4.258 3.956 3.55 3.427 3.679 4.627 3.532 3.402 3.402 3.421 3.593 3.322 4.233 3.569 2.978 3.033 4.098 3.944 0

5.658 6.284 5.822 6.907 4.997 5.725 9.99 4.837 5.186 5.578 6.091 5.725 4.934 5.414 4.32 3.967 4.248 4.863 5.308 0

4.836 5.736 5.757 5.486 4.318 4.923 7.837 4.411 4.499 4.83 5.237 4.731 4.293 4.898 4.619 3.707 3.993 4.647 4.872 0

Scotland 8974 7654 7257 7100 7962

North 2143 1985 1962 1872 2030

East 1907 1662 1808 1800 1792

West 4924 4007 3487 3428 4139

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

13/14

Q4SDA

North

East

West

Scotland

Special Service - All (Incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

16.9 14.7 14.4 17.4

Scotland 17.1 14.6 13.8 13.5 15.2

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

5: Special Service - All (per 10,000 head of population)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 17.1 15.9 15.7 15.0 16.2

East 11.7 10.2 11.1 11.1 11.0

West 20.7

0

2

4

6

8

10

12

14

16

North East West

Scotland target

SDA performance



0

2

4

6

8

10

12

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments


Alignment Indicative of non-fire incident activity and the demand put on resources. An indicator of the effectiveness of CFS and partnership campaigns.



SDA performance


0.9 0.8

0.9 0.8

0.9 0.8

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

0.761 0.879 0.881 0.692 0.757 0.744 0.923 0.747 0.725 0.945 0.604 0.776 0.807 0.861 0.749 0.716 0.938 0.907 0.851 0

0.899 0.667 0.692 0.766 0.74 0.831 0.779 0.794 0.79 0.917 0.592 0.889 0.554 0.75 0.745 0.826 0.742 0.895 0.8 0

0.763 0.757 0.604 0.65 0.833 0.772 0.724 0.648 0.77 0.9 0.756 0.79 0.913 0.858 0.868 0.734 0.923 0.962 0.838 0

0.796 0.773 0.718 0.694 0.785 0.78 0.798 0.719 0.761 0.918 0.667 0.817 0.784 0.831 0.789 0.755 0.88 0.927 0.832 0

West 608 610 605 605 608

Scotland 1438 1334 1402 1410 1391

North 441 406 484 445 444

East 389 318 313 360 340

13/14

Q4SDA

North

East

West

Scotland

Non-fatal casualties per RTC (Incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 0.79 0.78 0.80 0.88 0.79

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 0.79 0.76 0.68 0.82 0.74

West 0.77 0.81 0.88 0.91 0.82

6a: Non-fatal casualties per RTC

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 0.81 0.75 0.80 0.90 0.79

0.0

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1.0

North East West

Scotland target

SDA performance


Values equate to casualties per incident 0

0.2

0.4

0.6

0.8

1

1.2

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments

SFRS target Performance in this area is measured against the Fire Framework target specifying a reduction should be achieved against the previous 3 years average for quarters 1, 2 & 3 combined.

Alignment Indicative of response activity and the seriousness of RTC incidents attended by the Fire Service.



SDA performance


0.1 0.0

0.1 0.0

0.1 0.0

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

0.039 0.077 0.033 0.06 0.047 0.101 0.102 0.051 0.063 0.055 0.066 0.071 0.059 0.061 0.021 0.043 0.075 0.087 0.046 0

0.039 0.041 0.028 0.032 0.013 0.051 0.049 0.05 0.043 0.023 0.02 0.049 0.041 0.028 0.042 0.04 0.016 0.033 0.081 0

0.019 0.035 0.039 0.037 0.051 0.027 0.028 0.056 0.035 0.031 0.042 0.043 0.035 0.028 0.033 0.055 0.041 0.055 0.03 0

0.031 0.05 0.034 0.043 0.039 0.056 0.055 0.052 0.045 0.037 0.045 0.054 0.045 0.038 0.031 0.047 0.046 0.058 0.049 0

West 27 27 22 28 25

Scotland 93 72 66 82 77

North 47 33 27 34 36

East 19 12 17 20 16

13/14

Q4SDA

North

East

West

Scotland

Fatal casualties per RTC (Incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

Scotland 0.051 0.042 0.038 0.051 0.040

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 0.038 0.029 0.037 0.045 0.030

West 0.034 0.036 0.032 0.042 0.030

6b: Fatal casualties per RTC

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 0.087 0.061 0.045 0.069 0.060

0.00

0.01

0.02

0.03

0.04

0.05

0.06

0.07

0.08

North East West

Scotland target

SDA performance


Values equate to fatalities per incident 0

0.02

0.04

0.06

0.08

0.1

0.12

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments

SFRS target Performance in this area is measured against the Fire Framework target specifying a reduction should be achieved against the previous 3 years average for quarters 1, 2 & 3 combined.

Alignment Indicative of response activity and the seriousness of RTC incidents attended by the Fire Service.



SDA performance


0.0 0.0

0.0 0.0

0.0 0.0

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

8E-04 4E-04 0.001 4E-04 0.001 0 0.001 7E-04 0.002 6E-04 8E-04 0.002 2E-04 5E-04 0.001 0.002 0.002 2E-04 0.001 0

0.001 0.001 0.003 9E-04 6E-04 1E-03 0.002 0.002 0.001 0.001 0.003 0.002 2E-04 5E-04 0.003 0.001 8E-04 7E-04 0.002 0

0.002 0.002 0.002 0.001 0.001 8E-04 0.002 0.002 0.001 0.001 0.001 0 4E-04 9E-04 0.002 1E-04 5E-04 1E-03 0.002 0

0.002 0.001 0.002 0.001 0.001 7E-04 0.002 0.002 0.001 0.001 0.002 0.001 3E-04 7E-04 0.002 8E-04 8E-04 7E-04 0.002 0

42 34 34 43

92 95 65 69 84

13/14

Q4SDA

North

East

West

Scotland

Health & Safety: Attacks on firefighter(s) (Incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

0.107% 0.12%

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

East 0.112% 0.183% 0.111% 0.105% 0.14%

West 0.128% 0.122% 0.107% 0.112% 0.12%

7a: Health & Safety: Attacks on firefighter(s) (% of all incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 0.085% 0.103% 0.074% 0.099% 0.09%

North

East

West

Scotland

13 15 10 14 13

25 38 21 21 28

54

Scotland 0.115% 0.136% 0.101%

0.00%

0.02%

0.04%

0.06%

0.08%

0.10%

0.12%

0.14%

North East West

Scotland target

SDA performance


Values equate to percentage of all incidents

0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

0.30%

0.35%

0.40%

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments


Alignment Corporate measure allowing the organisation to monitor Firefighter safety at the incident ground.



SDA performance


0.0 0.0

0.0 0.0

0.0 0.0

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

6E-04 2E-04 9E-04 0.001 6E-04 0.001 9E-04 0.002 8E-04 0.001 8E-04 9E-04 1E-03 0.001 0 2E-04 0 6E-04 2E-04 0

1E-04 5E-04 0 7E-04 6E-04 4E-04 6E-04 0 0 3E-04 3E-04 2E-04 0 6E-04 3E-04 4E-04 6E-04 1E-04 1E-03 0

3E-04 5E-04 6E-04 8E-04 5E-04 7E-04 7E-04 8E-04 5E-04 9E-04 3E-04 6E-04 9E-04 9E-04 0.002 7E-04 2E-04 5E-04 5E-04 0

3E-04 4E-04 5E-04 8E-04 5E-04 7E-04 7E-04 8E-04 4E-04 8E-04 4E-04 5E-04 7E-04 9E-04 0.001 5E-04 3E-04 4E-04 6E-04 0

Scotland 50 37 55 27 47

North 13 14 9 4 12

East 12 4 6 11 7

West 25 19 40 12 28

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

13/14

Q4SDA

North

East

West

Scotland

Health & Safety: RIDDOR reportable injuries

SDA 2010/11 2011/12 2012/13 2013/14 Target

West 0.059% 0.055% 0.125% 0.039% 0.08%

Scotland 0.063% 0.053% 0.085% 0.042% 0.07%

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

7b: Health & Safety: RIDDOR reportable injuries (% of all incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 0.085% 0.096% 0.067% 0.028% 0.08%

East 0.054% 0.019% 0.032% 0.055% 0.03%

0.00%

0.01%

0.02%

0.03%

0.04%

0.05%

0.06%

0.07%

0.08%

North East West

Scotland target

SDA performance



0.00%

0.05%

0.10%

0.15%

0.20%

0.25%

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments

SFRS target Performance in this area is measured against the Fire Framework target specifying a year-on-year reduction for quarters 1, 2 & 3 combined should be achieved.

Alignment Corporate measure allowing the organisation to monitor the ongoing safety of the workforce.



SDA performance


21.1 15.5

21.1 15.5

21.1 15.5

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

0 0 0 0 7.9 8.8 7 8.3 8.8 9.4 8.6 8.2 7.9 8.5 8.6 9 8.9 12.5 9.3 0

0 0 0 0 4.8 5.6 4.3 5.2 5.1 5.3 5.5 4.9 4.4 4.5 4.4 4.2 5.5 7.2 8.7 0

0 0 0 0 2.5 2.1 1.9 4.6 3.6 4.3 4.3 5 4.1 4.7 5.6 5.8 4.7 5.5 5.6 0

0 0 0 0 4.5 4.8 3.9 5.7 5.3 5.8 5.7 5.8 5.1 5.6 6 6.1 6 7.7 7.4 0

East 11123 11955 10014 16176 11031

West 7380 13904 16515 17996 12600

Scotland 32901 42227 41768 52942 38965

13/14

Q2

13/14

Q3

13/14

Q4SDA

North

East

West

Scotland

P & P - Home Fire Safety Visits (HFSV)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 14398 16368 15239 18770 15335

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

East 14.7 15.8 13.3 21.4 14.6

West 6.5 12.2 14.5 15.8 11.1

Scotland 13.1 16.8 16.7 21.1 15.5

9a: P & P - Home Fire Safety Visits (HFSV) (per 1,000 households)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 23.6 26.8 24.9 30.7 25.1

0

5

10

15

20

25

30

35

North East West

Scotland target

SDA performance


Values equate to visits per 1,000 households

0

2

4

6

8

10

12

14

10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments Performance against targets set for Home Fire Safety Visits across all three Service Delivery Areas of the SFRS continues to be very positive. Work is currently on-going to develop targets for 2014/15, which will be risk-based, thereby encouraging activities to be directed towards people and places at greatest risk from fire.

SFRS target No Fire Framework target exists for KPI 9a. Performance improvement has therefore been measured by reviewing the analysis period against the previous 3 years average for quarters 1, 2 & 3.

Alignment This shows activity of HFSVs and should be read in conjunction with appropriate targets (2bi, 3bi, 3bii) as a measure of effectiveness.



SDA performance


0.6 0.5

0.6 0.5

0.6 0.5

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

0.493 0.549 0.509 0.506 0.479 0.571 0.512 0.525 0.49 0.589 0.546 0.508 0.546 0.62 0.543 0.552 0.52 0.593 0.591 0

0.488 0.568 0.549 0.588 0.484 0.585 0.594 0.594 0.539 0.606 0.606 0.583 0.607 0.649 0.631 0.651 0.56 0.577 0.628 0

0.445 0.527 0.536 0.498 0.388 0.512 0.495 0.507 0.47 0.521 0.537 0.515 0.479 0.57 0.556 0.553 0.434 0.545 0.812 0

0.466 0.543 0.534 0.524 0.43 0.546 0.526 0.535 0.494 0.561 0.56 0.534 0.528 0.605 0.576 0.581 0.486 0.565 0.692 0

Scotland 39650 37434 36624 36989 37903

North 7931 7854 7687 8030 7824

East 12367 12124 11936 11774 12142

West 19352 17456 17001 17185 17936

11/12

Q3

11/12

Q4

12/13

Q1

12/13

Q2

12/13

Q3

12/13

Q4

13/14

Q1

13/14

Q2

13/14

Q3

13/14

Q4SDA

North

East

West

Scotland

False Alarms - All (incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

West 46% 51% 53% 56% 50%

Scotland 50% 54% 57% 57% 53%

09/10

Q1

09/10

Q2

09/10

Q3

09/10

Q4

10/11

Q1

10/11

Q2

10/11

Q3

10/11

Q4

11/12

Q1

11/12

Q2

10a: False Alarms - All (% of all incidents)

SDA 2010/11 2011/12 2012/13 2013/14 Target

North 52% 54% 57% 57% 54%

East 55% 58% 63% 59% 59%

0%

10%

20%

30%

40%

50%

60%

70%

North East West

Scotland target

SDA performance



0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

09/10 Q3 10/11 Q3 11/12 Q3 12/13 Q3 13/14 Q3

Comments The SFRS Strategic Leadership Team has recently endorsed the Service’s Unwanted Fire Alarm Signal (UFAS) policy and procedure, which was written in conjunction with the Business Engagement Forum. This will be implemented across the Service during 2014, and will provide the basis for engagement with those responsible for fire alarm systems in non-domestic premises, thereby supporting the management and reduction of UFAS incidents.


Alignment Indicative of the effectiveness of False Alarm strategies and engagement.



NOTES

* Antecedent Service ** Rider Shifts Lost

Grmpn Grampian Average number of rider shifts lost due to sickness and light duties per rider position.

Tysd Tayside

H&I Highlands & Islands *** Other Staff

L&B Lothian & Border Average number of working days lost to sickness per employee for all other staff.

Ff Fife

Cntrl Central

Strath Strathclyde

D&G Dumfries & Galloway

11d: POD - Attendance Management - Days lost to sickness (% of days available)

North SDA East SDA West SDA

Prev Yr - Ave.

for Best 4SFRS Average * Grmpn * Tysd * H&I * L&B * Ff * Cntrl * Strath * D&G

** A. Rider Shifts Lost 6.0 6.7 6.7 6.0 6.9 7.0 6.5 6.2 6.6 14.5

*** B. Other Staff 4.4 5.2 7.2 5.1 6.0 7.9 4.2 4.1 7.712.7



10/11 Q2 11/12 Q2 12/13 Q2 13/14 Q2

#### #### #### #### #### #### #### #### #### #### #### #### #### #### ####

12a: Finance - Scottish Fire & Rescue Service (SFRS) cost per head of population

2010/11 2011/12 2012/13 2013/14

Scotland £13.75 13.34 13.33 13.19

£-

£2.00

£4.00

£6.00

£8.00

£10.00

£12.00

£14.00

£16.00

10/11Q2

11/12Q2

12/13Q2

13/14Q2

Comments



Documents

KPI Target North East West Scotland SFRS summary ... · Scotland target SDA performance Scotland performance Values equate to number of incidents per 10,000 head of population 0 5