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8/2/2019 Knowledge-management MIS Presentation Final
1/22
8/2/2019 Knowledge-management MIS Presentation Final
2/22
What is Knowledge
Management?Knowledge Management is the art of transforming
information and intellectual assets into enduringvalue for an organizations clients and its people.
The purpose of knowledge management is to: Foster the reuse of intellectual capital Enable better decision making Create the conditions for innovation
KM provides people, processes, and technology tohelp knowledge flow to the right people at the right time so they can act more efficiently and effectively
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How to Do KnowledgeManagement1. Share what you have
learned, created, and proved
2. Innovate to be more creative,
inventive, and imaginative3. Reuse what others have
already learned, created, andproved
4. Collaborate with others totake advantage of what theyknow
5. Learn by doing, from others,
and from existinginformation
http://images.google.com/imgres?imgurl=http://www.gotostedwards.com/Images/photospot_collaborate.jpg&imgrefurl=http://www.gotostedwards.com/x241.xml&h=170&w=230&sz=49&hl=en&sig2=ZBfQtvVYQFiVuaYQzFHK9A&start=145&um=1&tbnid=ppCRSoXr-dJI4M:&tbnh=80&tbnw=108&ei=G-MkRvqBE4SshQSL2_3fBw&prev=/images%3Fq%3Dcollaborate%26start%3D140%26ndsp%3D20%26svnum%3D10%26um%3D1%26hl%3Den%26rls%3DGGLG,GGLG:2006-29,GGLG:en%26sa%3DNhttp://images.google.com/imgres?imgurl=http://www.weiterbildungsblog.de/archives/revolution%2520in%2520knowledge%2520sharing.jpg&imgrefurl=http://www.rageboy.com/blogger.html&h=281&w=439&sz=21&hl=en&sig2=0Ap44Wm9oN6qwVY9sdWfnA&start=32&um=1&tbnid=9NSIs8jKHcqqZM:&tbnh=81&tbnw=127&ei=J98kRtayBqDAhQSWhbXgBw&prev=/images%3Fq%3Dsharing%26start%3D20%26ndsp%3D20%26svnum%3D10%26um%3D1%26hl%3Den%26rls%3DGGLG,GGLG:2006-29,GGLG:en%26sa%3DN8/2/2019 Knowledge-management MIS Presentation Final
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ShareAsk questions and
request help otherswill benefit from theanswers
Answer questions andprovide help being thewhite knight is
gratifyingOffer tips, insights, and
useful links pay itforward, build yourreputation
http://images.google.com/imgres?imgurl=http://update.estrategy.ubc.ca/wp-content/images/0512-tips-lrg.png&imgrefurl=http://update.estrategy.ubc.ca/2007/03/05/tips-tricks-15&h=230&w=300&sz=17&hl=en&start=2&sig2=jNvoylFutsu_XK11cgIEmA&um=1&tbnid=fe8GiWuzxrXVYM:&tbnh=89&tbnw=116&ei=0q9IRrO8H4GghAS5_sG5Cw&prev=/images%3Fq%3Dtips%2Band%2Btricks%26svnum%3D10%26um%3D1%26hl%3Den%26rls%3DGGLG,GGLG:2006-29,GGLG:enhttp://images.google.com/imgres?imgurl=http://www.observationdeck.org/lip_images/vytis.gif&imgrefurl=http://silverchips.mbhs.edu/inside.php%3Fsid%3D5885&h=400&w=344&sz=49&hl=en&start=6&sig2=a7hBCMTBUWyUWKEKIswuxA&um=1&tbnid=nbW-vc-ELxrAlM:&tbnh=124&tbnw=107&ei=aa9IRpCRNoWMggS7-vmNCw&prev=/images%3Fq%3Dwhite%2Bknight%26svnum%3D10%26um%3D1%26hl%3Den%26rls%3DGGLG,GGLG:2006-29,GGLG:enhttp://images.google.com/imgres?imgurl=http://www.optimist.org/Graphics/Just_Ask_JOOI.jpg&imgrefurl=http://www.optimist.org/default.cfm%3Fcontent%3Djooi/jooi10.htm&h=488&w=579&sz=50&hl=en&start=4&sig2=6a4xED-DghV1vovD1rMIXw&um=1&tbnid=H1Tw_u8azGbP1M:&tbnh=113&tbnw=134&ei=Aa9IRqn5EaHAhQSG-YHLCw&prev=/images%3Fq%3Dask%26svnum%3D10%26um%3D1%26hl%3Den%26rls%3DGGLG,GGLG:2006-29,GGLG:en%26sa%3DN8/2/2019 Knowledge-management MIS Presentation Final
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other out
Question: Apr 10, 2007
I have been getting aproblem whensearching usingGoogle.
When I get the resultsand click on one ofthem it redirects me toanother site and not tothe selected site.
Answer: Apr 11, 2007
You have spyware. Use
spyware removalsoftware.
Update to the latestsignatures beforestarting scan.
Your problem will be
solved.
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Innovate: HP Social Network
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Presentation Builder
This slide and many
others are reusedfrom existingpresentations.
Think of how much
work it would take tocreate them from
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Collaborate: KM Team
Wi n/LossLessons
OpportunityCreation
OpportunityEvaluation
Development& Bid
Negotiate& Close
Delivery
ProjectProfile
ProjectProfile
(new) Update
ReuseReuse Reuse
Capture
Win/ lossLessonsLearned
Close-outLessonsLearned
Reuse
Submit
Bid Collateral
ProjectProfile
(upda ted)
Submit
Cl ose-outLessons
DeliveryCollateral
Win/ LossLessons
Bid Collateral
ProjectProfile
(upda ted)
Submit
Update
ReuseReuse
B e s t P r a c t i c e S h a r i n g
Capture
Reuse
Marcus Funke
ProcessProject Managemen
AndrewGentTechnology
Stan Garfield
PeopleCommunications
Bernard HenneckerCommunities
User Interface
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Learn
Read
Watch
Attend
Listen
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Mission
The mission of the HP Services KnowledgeManagement program is to institutionalizeknowledge creation, sharing, and reuse to:
Increase our win rateDrive down sales and delivery costs
Increase engagement quality
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Management
Increase orders, revenue, and profits by:
Reusing materials and expertiseAvoiding redundant effort
Avoiding making the same mistakes twice
Taking advantage of existing expertise and experience
Making it easy to find information and resources
Communicating important information widely and quickly
Promoting standard, repeatable service offerings
Providing methods, tools, templates, examples, & data to streamlineselling and delivering
Making scarce expertise widely available
Showing our customers how we use our knowledge for their benefitAccelerating delivery to our customers
Stimulating innovation and growth
Enabling HP Services to leverage its size
Making our best problem-solving experiences reusable
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Components
Peopleculture and values
knowledge managers
user surveys
social networks
communities
training
documentation
communications
Technologyuser interface
intranet
team spaces
virtual meeting rooms
portals
repositories
threaded discussions
expertise locators
metadata and tags
search engines
archiving
Processmethodologies
creation
capture
reuse
lessons learned
proven practices
collaboration
content management
classification
metrics and reporting
management of change
workflow
valuation
social network analysis
appreciative inquiry
storytelling
blogs
wikis
podcasts
syndication
social software
external access
workflow applications
process automation
e-learning
subscriptions
points tracking
reporting
knowledge advisors
goals and
measurements
incentives and
rewards
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Knowleged Network
Componants Knowledge Advisors :
Assistance in using KM tools, searching for information and any other KMsupport
Project Team Collaborations: Secure collaborative work space for project teams including internal and
external users.
Project Management Libraries: Project profile repositories, project library, contribution wizard
Communities of Practice:
Communities of people who come together to share knowledge oncommon topic.
Knowledge Briefs: Repository of field-contributed documents containing insigt and nugget
knowledge.
Specialize Repositories and tools: Mathods, search, refrance, proposal, collateral, Expertise locator
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CustomerEngagement
Roadmap
Value to CustomerKnowledge from HP/
Outside HP
Knowledge inRepositories
andCollaborativeWorkspaces
Exp
licit
Knowledge inPeopleTa
cit
HP
O
the
Capture InventReuse
KMMeasures
Reinforcing
Behavior
KCRProcess
and Policy
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Dashboard
CaptureThe number of new projectsrecorded in the PPR as a
percentage of all newprojects booked. Goal: 80%
ReuseThe average amount ofproject content that wasreused by new projectsentered into the PPR for thismonth. Goal: 45%
PPR UsageThe number of employeeswho reviewed one or moreproject profiles from the PPRthis month, as a percentageof total C&I population. Goal:20%
Portal UsageThe number of employeeswho visited one or morepractice portals looking forofficial content this month, asa percentage of total C&Ipopulation. Goal: 40%
ParticipationThe number of employeeswho participated in the
forums (either online or as asubscriber) this month, as apercentage of total C&I
Participation%55
Capture
%55
Reuse
%55
PPR Usage
%55
Portal Usage
%55
23%
61%
76%
34%14%
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Architecture
The HPS KM environment
is organized into 3 layers: Intranet sites
Community portals
Team collaboration spaces
HPSTSG
@HP
Teams
Communities
Intranet
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Knowledge Briefs
Knowledge briefs are exactly that: short butdetailed snippets of information on a variety oftopics, whether they be aspects of establishedtechnologies or overviews of the latest IT trend.
The purpose of knowledge briefs is to shareinformation quickly, passing along insights, tipsand tricks, and other nuggets of knowledge toother HP employees.
Awards are given to frequent knowledge briefcontributors
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Example
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e . oo wou you usefor each of these?
Share
1. Publish your insights
2. Tag your favorite web sites so that others can also benefit
Innovate
3. Improve upon a document with a group of colleagues
4. Meet new people to brainstorm and develop new ideas
Reuse
5. Find market research to use in a presentation
6. Link to the good ideas of thought leaders, and expand upon them
Collaborate
7.Ask for help from others
8. Find people with similar interests
Learn
9. Listen to an interview with an expert
10. Find out what the consensus position is on a given topic
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. : Second Life
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Test your knowledge:AnswersShare
1. Publish your insights - Blog
2. Tag your favorite web sites so that others can also benefit - Socialbookmarks
Innovate
3. Improve upon a document with a group of colleagues - Wiki
4. Meet new people to brainstorm and develop new ideas - Virtual world
Reuse
5. Find market research - Search engine
6. Link to the good ideas of thought leaders, and expand upon them -Blog
Collaborate
7. Ask for help from others - Threaded discussion
8. Find people with similar interests - Social networking site
Learn
9. Listen to an interview with an expert - Podcast
10. Find out what the consensus position is on a given topic - Wiki
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