Upload
anand-prakash
View
259
Download
0
Embed Size (px)
Citation preview
7/31/2019 Presentation Bpr Mis
1/17
7/31/2019 Presentation Bpr Mis
2/17
Business Process Re-engineering
The Business Process Reengineering is a complete life cycle
approach. This provides the scope for problem identification and
also solutions to implement the successful business operations.
The fundamental rethinking and radical redesign of the businesssystems to achieve the dramatic improvements in critical and
contemporary areas such as cost, quality, service and speed.
2Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
3/17
What is BPR?
Fundamental rethinking of processes derived from concept of
Innovation
Emphasize customer satisfaction
Focuses on Effectiveness and Efficiency
Uses performance improvement programs and problem solvingtechniques
It is a team work
Fine tunes (Replace) way of working, not people
Uses IT/ ITES at optimum to achieve edge
Provides ease in decision making at each level
It is for all levels of management and requires support from TOP
3Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
4/17
Why & When BPR?
When company facing tough competition and wants to stay ahead
When require more flexibility, quality, speed, better services,
customer satisfaction at low cost
When new VISION and STRATEGY required
Current processes and way of working is outdated Strategic objectives seems unreachable and unreasonable
Drastic change in market share
Change in industry
Heavy changes and Innovations in technology
4Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
5/17
Vatsal Shah - Pragmatic Consultancy 5
BPR Steps
Envision New
Process:
Securemanagementsupport
Identify
reengineeringopportunities
Identifyenablingtechnologies
Align withcorporatestrategy
Initiating
Change
Set upreengineeringteam
Outline
performancegoals
Process
Diagnosis
Describeexistingprocesses
Uncover
pathologies inexistingprocesses
Process
Redesign
Developalternativeprocessscenarios
Develop newprocess design
Design HRarchitecture
Select ITplatform
Develop overallblueprint andgather
feedback
Reconstruction
Develop/installIT solution
Establishprocess
changes Change
Management
Process
Monitoring
Performancemeasurement,including time,quality, cost, IT
performance Link to
continuousimprovement
26-12-2008
7/31/2019 Presentation Bpr Mis
6/17
Vatsal Shah - Pragmatic Consultancy 6
How to implement BPR?
Mission
Work Processes
Decisions
Information
Technology
Defines Accomplish
Execute Guide
Consider Supports
Employs Processes
Ingredients required:
Vision
Skills
Incentives
Resources
Action plan
26-12-2008
7/31/2019 Presentation Bpr Mis
7/17
Who carries BPR?
All in company
All connected with company
7Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
8/17
Management Innovation Vs.
Product Innovation
Management Innovation is
rethinking and restructuring of
Organization itself
Requires enquiry within
To go on next level
Targeted towards achieving
vision and customer satisfaction
Transformation of how, why,
when and what of organization
8Vatsal Shah - Pragmatic Consultancy
Product Innovation is
upgrading current product or
making new products
Requires survey outside
To provide new products
Targeted towards satisfying
short-mid term business goals
Transformation at a product
level
26-12-2008
7/31/2019 Presentation Bpr Mis
9/17
Case Study
Leading IT company in Ahmedabad working on business processes
re-engineering for eBusiness Model which covers IT systems,
business development, marketing, order processing, customer care,
business association, etc.
State: Transition
Actions: Alignment from Top, Definition of Strategy, Setting processes,
Automation of software, Creation of processes, Training people, setting MIS,
periodic review.
Out come: Business increase by X% in 1st Quarter itself
9Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
10/17
Vatsal Shah - Pragmatic Consultancy 10
Quality Information Systems
26-12-2008
7/31/2019 Presentation Bpr Mis
11/17
What is QIS (MIS)
MIS is an integrated, user-machine system for providing
information to support managerial, operational and decision-
making functions in an organization.
A set of human and capital resources within an organization whichis responsible for the collection and processing of data to produce
information which is useful to all levels of management in planning
and controlling the activities of an organization
According to Barry Cushing
11Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
12/17
MIS (Role play at each level)
12Vatsal Shah - Pragmatic Consultancy
MIS for Strategic and Planning
level and Decision making
MIS for Tactical Planning and
Decision making
MIS Operational Planning,
Decision making and Control
Real Time Transaction Processing
and Inquiry response
Business
Organization
26-12-2008
7/31/2019 Presentation Bpr Mis
13/17
MIS Characteristics
Management Oriented
Management Directed
Integrated system
Common Data flow
Planned Information system
Subsystem concept
Common Database
Flexibility
Ease in reporting Control and Quality mechanism
13Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
14/17
Why MIS Purpose
Enhance effectiveness and efficiency
Create entry barriers for competitors
Helps in DSS and EIS
Encourage business value chain
Satisfy customers with CTQ (Critical to Quality)
Strengthen the organizational PR
Enhance current products, services, processes and develop
innovative ideas for each on regular basis
Maintain and information database about customers and operations
Global expansion
Great control in business process
Integrate each business function like account, finance, hr,
marketing and operations
14Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
15/17
Productivity = People + Process + System
15Vatsal Shah - Pragmatic Consultancy
Business
Organization
PerformanceTriangle
Systems like QIS (MIS) as perprocesses
26-12-2008
7/31/2019 Presentation Bpr Mis
16/17
Functions and Family of MIS
Business Functions:
Accounting Information Systems
Financial Information System
Human Resource Information System
Marketing Information System Operations Information System
Other Functions:
Transaction Processing System Decision Support System
Executive Information System
16Vatsal Shah - Pragmatic Consultancy26-12-2008
7/31/2019 Presentation Bpr Mis
17/17
Thanks
BPR and MIS is a need to stay
ahead in competition. It is a
change in way of working, not
changing people and it is target
towards achieving optimum.
Reengineering has a greater
chance of success if it is viewed
as leading to growth andvalue creation.
- Vatsal Shah (99240 68585)
17Vatsal Shah - Pragmatic Consultancy
Pragmatic
Consultancywww.pragmaticconsultancy.in
26-12-2008