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Knowledge Management (KM) & CM. Information. Right. Person. Time. Lloyd Hancock LRH Consulting Services June 2, 2008 Shell Beach, CA. SUMMARY. What is Knowledge Management (KM) Why KM is Being Discussed Now KM Improvement Case Studies Practical Approaches to Improving KM - PowerPoint PPT Presentation
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PAGE 1 Knowledge Management (KM) & CM
Knowledge Management (KM) & CM
Lloyd HancockLRH Consulting Services
June 2, 2008
Shell Beach, CA
RightInformationPersonTime
PAGE 2 Knowledge Management (KM) & CM
SUMMARY
What is Knowledge Management (KM)
Why KM is Being Discussed Now
KM Improvement Case Studies
Practical Approaches to Improving KM
KM Lessons for CM
PAGE 3 Knowledge Management (KM) & CM
What is KM?
Two Types of Knowledge Tacit (What’s in your head) Explicit (What you write down)
What Knowledge Isn’t Just Data or Information (Product of
Someone’s Explicit Knowledge)
Knowledge is your understanding based on experience and training
PAGE 4 Knowledge Management (KM) & CM
What is KM?
Identify where Knowledge Resides Who Knows What Develop Ways to Capture Knowledge Videotaped interviews Develop Knowledgebase Encourage/Recognize Small Successes
Managing Knowledge is like herding cats
PAGE 5 Knowledge Management (KM) & CM
Why is KM such a Hot Topic Now?
Knowledge Recognized as Capital Time & Money Spent for Training KM Improvements seen on Bottom Line
Aging Workforce Worldwide
Technology Advancements Computer Hardware/Software Video-conferencing
PAGE 6 Knowledge Management (KM) & CM
KM Improvement Case Studies British Petroleum Instituted Peer Assists – Frequent Activity
Assessments – Post Activity Critiques Reduced Oil Field Development Costs $80M
Ford Motors Analyzed 42 Activities at 38 Plants
Worldwide Mounting wheels varied from 1.5 to 8 mins Instituted Benchmarking & Sharing Best
Practices Saved $750M over 1st 5 years
PAGE 7 Knowledge Management (KM) & CM
Practical KM Improvement Techniques
Require Trip Presentations on Return
Post-Activity Reviews/Critiques
Benchmarking – CoPs – Peer Exchanges
Improved Meeting/Brainstorming Techniques
Meeting Room Arrangement Piling On Approach Café Style
PAGE 8 Knowledge Management (KM) & CM
KM Lessons for CM
Both Promote Maintaining Accurate Data and Making Data Accessible
Continue Benchmarking Improve CM Knowledgebase on CMBG
Website Post Industry Surveys and Results Advertize Industry CM Best Practices Provide Place to Share Lessons Learned Integrate with KM Initiatives -
Globally/Locally
PAGE 9 Knowledge Management (KM) & CM
Questions?
Breakout Session this Afternoon
