Questionnaire

Name:- Age:-Gender:-Occupation:-Address:-

Contact Details:-

Q.1 Have you taken any Gold Loan recently from any institutions?a) YESb) NOQ.2 IF Yes, from which institution?

Q.3 How did you know about it?

Q.4 Have you faced Any Problems while Taking the Gold Loan from ?a) YESb) NOQ.5 If Yes, Please Mention the Problem?

Q.6 How many months you are required to repay the loan amount?

Q.7 What is your Opinion about financial assistance given by ?

Q.8 Your Opinion Interest charged by the ?

Q.9 Your Suggestions towards Gold Loan in ?

Q.10 Why do you find it better than any other bank/financing agencies?

Q.1 Have you taken Gold Loan from SBI ever? Yes No

Q.2 IF NO, Please Mention Reason?

Q.2 What do you feel about the Gold Loan service offered by SBI?a) Very Goodb) Goodc) Averaged) Needs further improvementsQ.3 Where do you feel SBI needs improvement?a) Quick Gold Loan Serviceb) Online Information about Gold Loanc) Product Awareness d) Others Q.4 Any suggestion would you like to give for betterment of SBI in Gold Loan?

Thank you for your cooperation!