Truly, time goes by quickly when you are having fun! As we journey into the third quarter of 2012, there is already so much we can reflect on over the first

six months, as well as plenty more to look ahead to for the remainder of the year.

We recently had our first ever KHI Management Retreat at Grand Dorsett Subang in Malaysia, which was attended by General Managers, Directors of Sales and Marketing and Financial Controllers from our hotel teams in Malaysia, Singapore, Hong Kong and China, together with key senior personnel from our Corporate Offices.

Seeing more than 50 participants from various countries across Asia at the retreat somewhat provided me with a sense of gratification on our accomplishments thus far. More importantly, the retreat allowed each of us to attain a shared understanding of the group’s vision and goals going forward, and also the chance for everyone to be updated on KHI’s latest progress and activities. On this note, we will soon be rolling out our Vision and Core Values training programme; an initiative spearheaded by the Corporate Human Capital Development and its training team.

As you flip through this issue of KHI Pulse, it is heartening to see many of our hotels taking the effort to spend time with their respective associates via teambuilding and other staff activities. Personally, I find each moment spent with team members extremely essential for us to keep ourselves on track towards achieving our goals.

Speaking of goals, it is encouraging to see that overall as a group, KHI continues to show positive growth and for the financial year ended 31 March 2012, recorded a net profit of HK$605.1 million for the year, which represents a 190.3% increase from last year. This steep

increase was partly due to a one off gain from the sale of the Central Park Hotel in Hong Kong. This gain will be chanelled back to grow our pipeline of new hotels further. Irrespectively, all operational results are very respectable and I would like to convey my thanks to each of you for making this possible and keep up the good work. I am confident we can achieve our ONE

dream, as we continue to work together as ONE team!

Winnie Chiu, President and Executive Director of KHI

Leading Thoughts

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PulseThe Gateway To Asian-Inspired Hospitality

IS

SUE

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2012

Growing Together

According to the latest Pacific Asia Travel Organization’s (PATA) forecasts, it is projected that there will be additional 8.7 million arrivals from Europe to Pacific Asia by 2013, increasing from 34.5 million in 2009 to over 44 million arrivals. Overall, arrivals growth in the Asia Pacific region is expected to be close to double that of the world average despite the European economic crisis and the expected slowdown of economic growth in China. For KHI, over 60% of our group’s source markets (guest) are from Asia. Therefore this put us in a relatively good position to capture this continuous growing Asia travel market. With the projected growth in the tourism sector in countries where we operate, KHI will continue with its “Chinese Wallet Strategy” which will enable us to increase our foot prints in the different market segments and drive further growth.

We will also witness the opening of new hotels in the second half of this year namely the 361-room Dorsett Regency Kwun Tong, Hong Kong; 556-room Grand Dorsett Chengdu, China; and the 285-room Dorsett Regency Singapore; as well as the rebranding of Yue Shanghai as Dorsett Regency Shanghai, China. I am also happy to share with you that we are currently working on the brand alignment strategy for KHI and our hotels which we will roll out in October 2012. So, do stay tune for further updates on these exciting event that will take place in a couple of months’ time.

We can also pride ourselves in continuing to play an active part within the communities and environment around us. As a result of our active involvement in many social and communal activities, we have received recognition such as the “Caring Award” and many others. It is indeed heartening to note that many of our hotels continue to undertake corporate social responsibility-driven programmes with their teams. With the coming Hari Raya festival, one of the most important festivals for Muslims around the world to celebrate the end of Ramadan (the Islamic holy month of fasting), it would be an opportune time for all of us to demonstrate our caring philosophy by spreading happiness and joy to the less fortunate through our CSR initiatives.

On this note, I would like to extend my warmest greetings and wishes to all our Muslim colleagues, ‘Selamat Berbuka Puasa’ and ‘Selamat Hari Raya Aidilfitri’; and to the rest of my team members, enjoy the fabulous summer weeks ahead.

Last but not least, should you have any feedbacks, best practices to share or any other queries, please do not hesitate to reach out to me personally via my email: winnie.chiu@kosmopolito.com

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Check In

Silka Maytower Hotel & Serviced Residences, Kuala Lumpur is the latest addition to Silka Hotels, a value-led hotel brand by Kosmopolito Hotels

International targeting value-conscious leisure and business travellers from across the globe.

Situated in the heart of one of Kuala Lumpur’s main commercial and entertainment districts, Silka Maytower Hotel & Serviced Residences, Kuala Lumpur features stunning views of the city, park and Kuala Lumpur Tower through its 193 well-appointed rooms and suites.

The vibrant and modern rooms and suites are well-designed for families, leisure and business travellers as well as long-stay guests. All rooms and suites are equipped with speedy internet connection, en-suite marble bathrooms, work desks, and 32-inch LCD TVs with satellite channels.

Silka Maytower Hotel & Serviced Residences, Kuala Lumpur

Stay, Shop & SaveUnder the Stay, Shop & Save programme, Silka Maytower Hotel & Serviced Residences, Kuala Lumpur is collaborating with a number of merchandisers of products and services such as cosmetics, consumer electronics, restaurants and retailers situated around the vicinity of the hotel, to offer shopping discounts and service privileges for its guests.

Guests of the hotel can enjoy exclusive discounts and privileges merely by showing their room key card holder when they patronise participating merchandisers. Amongst the merchandisers Silka Maytower Hotel & Serviced Residences is currently collaborating with under its Stay, Shop & Save programme, include Dr. Kong Healthy Shoes, Wai Kong Tours and Travel, Challenger Technologies, MyOrtho Centre, Karyaneka and SaSa.

For tourists and business travellers alike, the location of the hotel makes it an ideal choice for their stay in Kuala Lumpur. The La Maison Restaurant primarily caters to the serving of morning breakfast buffet, with a la carte menu available for lunch and dinner. There is also 24-hour room service for guests.

On the 8th floor of the hotel is one of the best-kept secrets in town. The hotel’s swimming pool, framed by Roman pillars and arches, promises a delightful spectacle of leading KL city’s landmarks as you soak in the sun. The hotel also includes a gymnasium and saunas for men and women.

Silka Maytower Hotel & Serviced Residences, Kuala Lumpur offers the perfect venue for business events or private functions. Its modern meeting rooms and ballroom have a maximum capacity of 200 people and are fitted with audio-visual and telecommunications facilities.

In addition to easy access to public transportation services, the hotel is within walking distance to Merdeka Square, KL Tower, Central Market, Chinatown, the Petronas Twin Towers, Lake Garden and Sogo, making it perfect for exploring Kuala Lumpur’s popular tourist attractions, historical, modern and natural sights, shopping, street food, dining and local communities.

www.silkahotel.com/maytower

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Highlights of the final results:• Revenue for the Year was HK$1,096.1 million, up

26.4% from last year, mainly driven by 38.3% year-on-year increase in Hong Kong room revenue.

• During the year, the Group recorded one-off gain of HK$380.3 million on disposal of Central Park Hotel, situated at Hollywood Road, Hong Kong.

• With significant growth in operating profit and one-off gain on disposal, the Group for the Year recorded net profit of HK$605.1 million, which represents a 190.3% increase from last year.

• Adjusted EBITDA, management’s primary measure of operating performance of the member hotels, reached HK$509.4 million for the Year. This represents 40.5% year-on-year increase driven by 23.9% growth in revenue per available room (RevPAR) and 11.5% growth in number of available room nights and compounded by 4.7% point increase in adjusted EBITDA margin.

• Hotel revaluation surplus as of 31 March 2012 of HK$7,749.9 million was not reflected in the Group’s consolidated financial statements. This compared to HK$5,978.8 million revaluation surplus at the end of the last financial year. The significant increase in revaluation surplus is predominantly attributable to the appreciation of the Hong Kong assets.

• Adjusting for revaluation surplus, net assets attributable to shareholders per share increased by 25.8% to HK$5.58 as at 31 March 2012.

• The Board proposes a final dividend of HK 10 cents per share, together with the interim dividend of HK 2 cents per share, bringing the total dividend pay-out for the year to HK 12 cents per share. This represents 39.7% of total distributable profit, which compares with 38.5% last year.

Acquisition and disposal:In addition to recording strong operational performance for the existing hotels, the Group has also completed several significant transactions:

• In September 2011, the Group acquired the Shepherd’s Bush Pavilion, London for a consideration of £16 million (equivalent to HK$198.9 million). The landmark building is being converted into Dorsett Regency London hotel (322 rooms).

• In November 2011, the Group disposed of Central Park Hotel to an independent third party at a consideration of HK$515 million, resulting in a gain of approximately HK$380 million.

Kosmopolito Hotels International announced a 190% increase in full-year net profit as the Board of Directors of KHI declared the audited consolidated results of the company and its subsidiaries for the financial year ended 31 March 2012.

Record Breaking Year

• In December 2011, The Group acquired the entire equity interest in Capital Fortune Investment Limited, which holds 25% of the equity interest in Cosmopolitan Resort (Zhuji) Limited at a consideration of approximately HK$76 million.

• In April 2012, the Group completed the acquisition of the Big Orange industrial building located at Kwai Chung, Hong Kong from an independent third party at a consideration of HK$210 million. The property is being converted into Silka Tsuen Wan hotel (420 rooms).

Business & Project Development:

• In June 2011, the Group commenced operations of Dorsett Regency Hong Kong (209 rooms), which achieved occupancy rate of 90.5% for the period ended 31 March 2012.

• Construction has been actively underway for Grand Dorsett Chengdu (556 rooms) and Dorsett Regency Singapore (285 rooms).

• For Dorsett Regency Tsuen Wan (548 rooms), superstructure works have been completed and fitting out works commenced in April 2012.

• Dorsett Regency Kwun Tong (361 rooms) is now scheduled to operate in July 2012.

Analysis:The Group will continue with its “Chinese Wallet Strategy” driving further growth. The Group believes that with the investment it has made in the past several years, it has laid a strong foundation for growth and will continue its growth strategy through development, acquisition and obtaining management contracts.

Ms. Winnie Chiu, President and Executive Director of KHI, said: “Construction is actively underway for Grand Dorsett Chengdu, Dorsett Regency Singapore and Dorsett Regency Tsuen Wan.

“Together with the newly acquired Silka Tsuen Wan and Dorsett Regency London, the Group is scheduled to grow its total room number to over 7,000 in the upcoming years. The expansion of its portfolio of operating hotels is expected to generate significantly larger cash flow stream for the Group.”

As at 31 March 2012, the Group owned 23 hotels in operation and under development across Asia: 11 in Hong Kong, five in the China, five in Malaysia, one in Singapore and one in the United Kingdom.

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Dorsett Regency WuhanStrategically located in the middle of Jianghan Road - the

city’s fashion landmark - in Hankou District, Dorsett Regency Wuhan offers the perfect location for holiday

makers and business travellers when visiting the capital of Hubei province in China.

Wuhan’s premier interactive hotel is sited in the heart of downtown Wuhan amid the busy Hankou commercial district housing familiar landmarks such as New World Plaza, Wang Fu Jing Store, Wan Da Business Plaza, Jia Li Plaza, Wal-Mart Supermarket and Grand Ocean Department Store.

All rooms, suites and apartments at Dorsett Regency Wuhan are contemporary and modern in design thus offering a cosy setting for business travellers and families alike. Its chic and sleek apartment, comprising two spacious bedrooms, a living room and a dining area, is perfect for family holidays and long stay guests.

LIkewise, the hotel’s spacious suite which offers a captivating view of the Yangtze River and the historic Jianghan Road Walking Street, is yet another alternative. The spacious suite includes a living room, bedroom, glass-wall bathroom and kitchen.

Dorsett Regency Wuhan’s Business Room, which features luxurious, modern designs and spanning an area of over 50 square meters, is separated into the bedroom, and working area that comes complete with a sleek, computer chair for added comfort.

For a more memorable experience, guests often choose the larger Deluxe Room with a beautiful view of the Yangtze River, or a Superior Room featuring contemporary décor in soft-colour tones and sleek furniture.

The hotel’s well-equipped gymnasium offers guests the

Check In

www.dorsettregency.com/wuhan

ideal place to de-stress and unwind after a hectic day on the move.

Dorsett Regency Wuhan houses two grand ballrooms and four smaller banquet halls. All rooms are equipped with large-screen projectors, stage lighting and sound equipment, as well as audio facilities.

Due to its strategic location in the middle of the Hankou commercial district, Hong Kong Macau Café, located within the hotel is a favourite spot for those who love fusion food from Hong Kong and Macau.

As the Dorsett Regency brand cares deeply about the environment and its social obligations to the communities in the countries it operates in, environment-friendly appliances and energy saving measures such as electricity and water conservation are incorporated within the hotel’s daily operations.

Places of interestAs Wuhan is known as amongst the ‘Chinese Famous Cities of History and Culture’ of China, there are endless sights and places to visit:

The Yellow Crane Tower is the symbol of Wuhan that overlooks the Yangtze River, the third longest river in the world. It was first built in 223AD.

The East Lake Ecotourism Scenic Spot, located east of Wuhan is the largest inner city lake at 33 square kilometres.

Hubei Museum is the main institution for collecting, promoting and researching artefacts. It also houses the largest, most complete and self-contained display hall for ancient musical instruments.

Hankou Riverside, which stretches from the Wuhan Passenger Port to the Danshuichi Houhu Shipyard, is renowned for its sightseeing tours, as well as amusement and fitness parks.

Outside Jianghan Customs, a landmark building in Hankou, there are European-style buildings facing the river that represents the Hankou Concession, a boundary marker from the French Concession in Hankou present during 1860’s until the 20th century.

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Dorsett Regency Kuala Lumpur’s ‘Singing’ Chef Wins Hearts The award-winning culinary team at Dorsett Regency

Kuala Lumpur continues to fill their expanded trophy cabinet with their latest achievements. This time

around, the hotel’s Demi Chef Gerard Jerome Selvaraj grabbed the spotlight when he won two main awards at the 2nd Glittering Stars of Kuala Lumpur Hotels Awards 2011 held recently in the city.

Initiated by Malaysian Association of Hotels - KL Chapter, the annual event is aimed at recognising the services and contributions of employees working in Kuala Lumpur-based hotels, particularly those who demonstrated outstanding services, displayed exemplary standards, as well as contributed to the community.

Amongst the main awards presented on the night were the Super Star Award, Innovative Star Award, Personal Star Award, CSR Star Award and Departmental Star Awards.

For Chef Gerard, who took home the much sought-after CSR Star Award – for his outstanding contribution to community services and for the wellness of others – as well as the Illustrious Super Star Award - bestowed upon a hotelier who has single-handedly influenced the entire industry and displayed exemplary standards in major aspects of the profession – the success came as a surprise.

“I was not expecting to win as there were many experienced and talented chefs competing for the awards and I felt slightly humbled by their presence,” said Gerard unassumingly.

He added, “However, winning these awards is more significant to the whole team at Dorsett Regency Kuala Lumpur rather than for me alone. This is not just about the culinary team; it is for everyone from the kitchen, to the service personnel, and right up to the human resources department.”

Winning awards is not something new to Gerard since joining Dorsett Regency Kuala Lumpur as a trainee in 2008. His collection of accomplishments from the hotel includes Employee of the Month Award (2010), Group General Manager Certificate (2011), 2nd Quarter Star Award (2011) and Star of the Year (2011).

Gerard also gained national recognition at Culinaire Malaysia 2011 where he won silver medal in the Seafood Main Course category, bronze medal in Remy and Linguini Team category, and helped Dorsett Regency Kuala Lumpur to win the overall second runner-up spot in the competition.

But more than just his talents, it was his heart that won

Up Close & Personal

him the honours. The 23-year-old chef finds time over the weekends and his off days to volunteer at soup kitchens for the homeless and to serve food to the less fortunate people around Klang Valley.

“I have been very blessed to have attained all that I have in my life so far. I feel that it is only right for me to give back to the society and to the communities that need our help and support,” explained Gerard.

Besides being a photography enthusiast, Chef Gerard has also inked his position as Dorsett Regency Kuala Lumpur’s leading crooner, as he frequently shows off his talent during activities and CSR projects carried out by the hotel.

“Gerard is well liked by his colleagues because of his friendly nature and positive personality. While he unquestionably has the talent, it is his teamwork and his willingness to help others and to guide the younger staffs in the team that makes him stand out from the rest,” pointed out Dorsett Regency Kuala Lumpur Executive Chef, Yau Kok Kheong.

Dorsett Regency Kuala Lumpur’s Demi Chef Gerard Jerome Selvaraj with his two awards won at the 2nd Glittering Stars

of Kuala Lumpur Hotels Awards 2011.

www.kosmohotels.com/blog

Breaking News!Following up with his success as the overall winner of 2 nd Glittering Stars of Kuala Lumpur Hotels Awards 2011, Chef Gerard Jerome emerged as 1st runner-up at the recent Malaysian Association of Hotels Awards 2011 event. Congratulations Gerard!

On 31 May, Tan Sri Dato’ David Chiu, the Chairman of KHI, donated HK$1.8 million to Ju Ching Chu Secondary School. Through the sponsorship, Tan Sri hopes to have contributed significantly towards providing quality education to the students so that they can acquire new skills and broaden their knowledge.

Tan Sri, together with Winnie Chiu, President and Executive Director of KHI, attended the 44th Joint School Graduation Ceremony of Ju Ching Chu Secondary School to handover the sponsorship to the school and present graduation certificates to the students.

During the ceremony, Tan Sri encouraged the students to overcome any obstacles they are likely to encounter in the course of pursuing their career in the future. The ceremony ended with a series of performances by the students.

Tan Sri Dato’ David Chiu donated HK$1.8 Million to Ju Ching Chu Secondary School

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Up Close & Personal

Keeping the house in order

Amizi Abdul AzizSenior Security Coordinator

Grand Dorsett Subang

Providing sense of security

Working hard to maintain orderThough considered a newbie to Grand Dorsett Subang, K. Jeevaratnam has quickly risen through the ranks with his enormous passion and sheer grit for excellence in his work.

It is these very traits shown by the hotel’s Maintenance Executive that led him to being awarded Leader of the Year 2011. From the time he joined the engineering team last year, Jeevaratnam’s leadership skills were clearly evident for all to see.

“What drives me on each day is to make sure that I am able to successfully complete all the assigned tasks for me each day,” stated Jeevaratnam.

Bringing along with him vast experience and exposure in areas of standards and implementation, Jeevaratnam has proven to be a force to be reckoned with! Focused and results orientated, he is quick to act, highly proactive

and has displayed strong work ethics.Living by his motto: “Excellence is a God given

choice that men need to heed”, Jeevaratnam is always on hand to assist his fellow associates whenever required.

He also credited the hotel’s Chief Engineer for supporting and guiding him since he started with the hotel. “I love taking on challenges in my work. I believe that we all must have the attitude of “YES, I CAN DO” in our daily lives,” affirmed Jeevaratnam.

K. JeevaratnamMaintenance ExecutiveGrand Dorsett Subang

Grand Dorsett Subang’s Star of the Year 2011 Award winner, Amizi Abdul Aziz, began his career at the hotel in his 30s.

The hotel’s Senior Security Coordinator first joined the hotel in

1997 as a Security Officer and is seen as the backbone of the hotel’s intricate security systems. Constantly alert, dependable and highly efficient, Amizi has

worked diligently over the years to adapt to the hotel’s evolving security systems and safety procedures.

“The biggest satisfaction for me is to train my colleagues on numerous safety procedures and in ensuring everyone have the highest regards towards reducing accidents and improving safety within the hotel premises,” said Amizi.

With such a heavy responsibility on his shoulders, Amizi reminds himself: “Thanks to my knowledge in safety and security, I am able to stay calm, patient and focus at all times to face any situations that arise.”

Jessica Wong is well known as a sweet and cheerful associate within the Dorsett Regency, Hong Kong team. Well

appreciated by guests and everyone at the hotel, the ever-smiling Senior Floor Supervisor manages the daily supervision of room attendants in the housekeeping department.

“The biggest satisfaction for me aside from having the opportunity to improve my communication skills with my colleagues within various departments, I also have the chance to improve my knowledge and management skills in running the Housekeeping department,” said Jessica.

In carrying out her job, Jessica and her team of 25 staffs ensure the cleanliness of the

premises, upkeep the hotel facilities and timely provision of rooms and service areas while making sure guests are kept comfortable throughout their stay.

Being part of the hotel team since the pre-opening period in May 2011, she also plays an important role in helping to build a lively team and encourages teamwork in the workplace through organising numerous events for the housekeeping department, such as Christmas dinners, Chinese New Year gathering, barbeque functions and other staff celebrations.

Jessica WongSenior Floor Supervisor, HousekeepingDorsett Regency Hong Kong

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What’s Up KHI?

KHI Annual Dinner 2012, Hong Kong It was twice the celebrations this year as the Annual Dinner of KHI was held on 12 March (Cosmopolitan Hotel Hong Kong, Cosmo Hotel Hong Kong, Dorsett Regency Hong Kong, Lan Kwai Fong Hotel @ Kau U Fong, The Mercer and Central Park Hotel) and 16 March (Cosmo Hotel Mongkok, Silka West Kowloon, Silka Seaview, Silka Far East and KHI Hong Kong corporate office).

The party theme on 12 March was ‘Dragon and Traditional Chinese’. All hotel colleagues demonstrated both elements through their fashion and at the talent show. A team of three singers from Cosmopolitan Hotel Hong Kong won the championship in the talent show. Prizes valued at more than HK$100,000 in total were presented to more than 100 staff at the lucky draw at the party. The HK$10,000 cash lucky draw prize went to an associate from Dorsett Regency Hong Kong.

Meanwhile, the theme for the party on 16 March was ‘Purple’, the corporate colour of KHI. The highlight of the evening was the “Instant-Cash Reward Game” which KHI executives and hotel GMs sportingly participated in. The HK$10,000 cash lucky draw prize went to an associate of Silka Far East.

The scenic and beautifully-landscaped Mulan grassland provided the perfect setting for Dorsett Regency Wuhan’s recent team-building event for its hotel associates.

Held on 26 and 27 April, the event titled ‘Team Building and Peak Performance’, brought the team together for two days of fun, challenges and excitement. Associates went through various exercises such as “Fall Back in Trust” and “Cross

Fire”, which tested their teamwork, problem-solving techniques and endurance.

“The team-building exercise helped our team members to discover ways to overcome difficulties, enhanced their self-confidence and inspired creativity into their ways of doing things. They also learned to cooperate with each other and to work together as a team,” said Dorsett Regency Wuhan General Manager Leslie Wan.

KHI @ IVE Career Expo 2012KHI participated as one of the 34 exhibitors at the Career Expo 2012 organised by Hong Kong Institute of Vocational Education (IVE) on 26 April 2012, to get connected with more than 2,000 graduating students.

IVE is a leading vocational education provider in Hong Kong committed to nurturing professionals valued by different industries. Each year, it organises a series of career talks and on-site interviews to equip graduating students with the necessary understanding and skills to embark on their careers.

Commenting on the exhibition, Philip Schaetz, Senior Vice President of Sales & Marketing of KHI, said: “The Career Expo enables us to connect with and understand more about the graduating students who will soon become the new blood of the hospitality industry. Moreover, this activity helps strengthen KHI’s corporate social responsibility initiatives which are of great significance in our management philosophy.”

What’s Up KHI?

Teamwork in action at Dorsett Regency Wuhan

Dorsett Regency Hong Kong Goes Dark For Our Earth Each year, hundreds of millions of people, businesses and governments around the world unite to support the event “Earth Hour” organised by WWF, which has given people a chance to express their concerns about climate changes affecting the world.

The Mercer, Central Park Hotel and Lan Kwai Fong Hotel @ Kau U Fong Go Trees Crazy!

Green Globe has certified Cosmo Hotel Hong Kong and Cosmo Hotel Mongkok for their compliance against the Green Globe standards for Sustainable Travel and Tourism. Both hotels have implemented a variety of initiatives to assume social responsibility and reduce energy and water consumption as well as waste, including having installed energy-efficient lighting and are redesigning amenities in guestrooms, for example installing soap dispensers to reduce the use of disposable items.

The hotels encourage guests to reuse towels and linens, and provide complimentary shuttle bus to multiple destinations, catering to the needs of both leisure and business travellers, as well as reducing carbon emission in the city.

General Manager of both hotels Anita Chan said: “Social responsibility has been and will continue to be a priority for us. As one of the largest industries, it is a necessary step for hotels to embrace ‘green’ policies to save our planet. We also have to ensure that the importance of sustainability is passed on to our guests.”

The team comprising associates from The Mercer, Central Park Hotel and Lan Kwai Fong Hotel @ Kau U Fong joined hands to face up to the Tree Planting Challenge 2012 event held on 22 April.

Organised by Friends of the Earth, the competition required participants to complete a 10 km hike while planting tree seedlings along the way. In display of its commitment to a better global environment and its continued involvement in green-related activities, the associates successfully completed the challenge in four hours and planted 30 tree seedlings.

“It was an excellent way for us to come together on a bright and sunny day to do our part for the environment around us. These initiatives would help us to be more aware of our carbon footprint and teach us what we can do to reduce our impact on global warming,” said the hotels’ General Manager Rebecca Kwan.

In supporting this global environmental-focus event, Dorsett Regency Hong Kong joined the Earth Hour 2012 event by switching off all non-essential lights of the hotel from 8:30 pm to 9:30 pm on 31 March.

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What’s Up KHI?

Green Globe Certification for Cosmo Hotel Hong Kong & Cosmo Hotel Mongkok

Lan Kwai Fong Hotel @ Kau U Fong Kicks Up A Storm

Lan Kwai Fong Hotel @ Kau U Fong awarded the “Hottest Spot to Discover Hong Kong Heritage”

What’s Up KHI? What’s Up KHI?

There were plenty of Beckham and Ronaldo-wannabes representing Lan Kwai Fong Hotel @ Kau U Fong at the exhilarating Hong Kong Hotels Association Football Tournament 2012.

This is the second year the hotel’s talented football team is participating in the tournament. In its last matchup,

amidst the falling rain and slippery pitch, the players gave their all in the playoff Round of 32 on 26 April.

The hotel’s General Manager Rebecca Kwan said that the football tournament was a good way to develop friendship with other hotels’ teams and also to encourage a healthy lifestyle.

Lan Kwai Fong Hotel @ Kau U Fong was named the “Hottest Spot to Discover Hong Kong Heritage” at the recent HotelClub Hotel Awards 2012.

The HotelClub Hotel Awards 2012 honour exceptional hotels from the most popular destinations around the world. Each category of the award is tailored for unique local customs.

Winners were selected based on member reviews posted on www.hotelclub.com and through HotelClub’s on-the-ground hotel experts. This year, 30 winning and finalist hotels were recognised for their excellence in the unique specialties that Hong Kong has to offer.

Director of Public Relations of HotelClub, Claire Wong, presented the award to Rebecca Kwan, General Manager of Lan Kwai Fong Hotel @ Kau U Fong.

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Grand Dorsett Chengdu Stands United

Bernard Lo.In addition to taking endless

photographs, playing mah-jong and

fishing, everyone brought loquats (the famed fruits of Longquan) home to share with their families.

The rebranding of Silka Maytower Hotel & Serviced Residences, Kuala Lumpur - formerly known as Maytower Hotel & Serviced Residences - is expected to raise the bar in terms of customer services and guest expectations for value-driven hotels in the city.

“As Silka Hotels is fast becoming

Silka Maytower Hotel & Serviced Residences, Kuala Lumpur Expects New Brand Name To Set Benchmark For Value-Led Hotels

the marque for value-led hotels particularly in Asia, we are confident that being part of the Silka Hotels brand would further spur our presence in the market and enable us to reach out to a larger and greater global audience,” said Silka Maytower Hotel & Serviced Residences’ General Manager Roland Lai.

Lai added: “Becoming the first hotel in Kuala Lumpur placed under the Silka Hotels brand and the fifth property within the increasingly recognisable brand; we are truly honoured with this milestone and will push our team to constantly exceed guest expectations.”

Since its opening in 2008, Silka Maytower Hotel & Serviced Residences, Kuala Lumpur has been a favourite with business and leisure travellers alike, particularly those seeking value accommodation with quality guest services.

Grand Dorsett Chengdu held its’ first-ever Team Building programme on 12 May in the picturesque setting of Longquan, Chengdu.

With the theme: ‘Working as One Team for the Future’, the hoteliers found themselves surrounded by the revitalising natural surroundings amid the beautiful flora and fauna in Longquan.

Throughout the event, the hotel team demonstrated high team spirit and strong interaction during the numerous team building exercises.

“These exercises help strengthen our mental and physical fitness, as well as increased cooperation between our colleagues. We will take these knowledge and skills to improve our communication with each other at work,” said Grand Dorsett Chengdu’s General Manager,

There are nine reasons for us to celebrate this summer as nine hotels under the KHI group - Cosmo Hotel Hong Kong, Cosmo Hotel Mongkok, Cosmopolitan Hotel Hong Kong, Dorsett Regency Hong Kong, Dorsett Regency Kuala Lumpur, Dorsett Regency Wuhan, Grand Dorsett Labuan, The Mercer and Yue Shanghai - were awarded the sought-after 2012 Certificate of Excellence by TripAdvisor.com.

This award is given to recognise hospitality excellence and hotels which consistently achieve outstanding traveller reviews and maintained an overall ranking of four out of five on Tripadvisor.com. Only about 10% of global accommodations listed on TripAdvisor receive this prestigious award.

Mark of excellence for our hotels!

Through the Lens

Through the Lens

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Through the Lens

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KHI recently organised the first-ever Management Retreat for its team members at Grand Dorsett Subang, Malaysia.

More than 50 participants attended the retreat which comprised of all the General Managers from the hotels owned and managed by KHI in Malaysia, Singapore, Hong Kong and China; Directors of Sales & Marketing as well as Financial Controllers from respective properties including key senior personnel from KHI Corporate Office in Hong Kong and Malaysia.

Riding on a theme of ‘One Dream One Team’, the 2-day programme served as a platform for President & Executive Director Winnie Chiu to share with all attendees, the group’s vision, expansion programme, branding and marketing strategies, and provided an opportunity for all to network.

The event included sharing session from the various divisions namely Finance, Development, Sales & Marketing, Human Capital and Procurement; a session with guest speaker, Giovanni Angelini, Independent and Non-Executive Director of KHI; team building exercise and of course; KHI Talk, a Q & A session for all attendees.

KHI Management Retreat 2012 @ Grand Dorsett Subang

Staff News Driving Forward

Richard KwongGeneral ManagerSilka West Kowloon / Silka Seaviewrichard.kwong@silkahotel.com

Appointed as General Manager of Silka West Kowloon in January 2005 and Silka Seaview in March 2004, Richard Kwong possessed more than 20 years of experience in the hotel industry.

He began his career with the Grand Plaza Hotel under the Hang Lung Hotel Group in 1987. His next appointment was with The Kimberly Hotel in 1990 where he was subsequently promoted as Executive Assistant Manager in 1996.

Richard was the Hotel Manager for Dorsett Garden Hotel in 2000. In 2002, he was in charge of both the Dorsett Seaview Hotel (now known as Silka Seaview) and Dorsett Garden Hotel in the same capacity.

In 2004, Richard was promoted as General Manager to manage Dorsett Seaview Hotel, Dorsett Olympic Hotel (now known as Silka West Kowloon) and Dorsett Far East Hotel (now known as Silka Far East).

Richard completed various hotel management courses at Cornell University New York, United States of America; American Hotel & Motel Association; Hong Kong Polytechnic and University of Hawaii & HKHA. He is also a member of Society of Hong Kong Hospitality Professional.

Eric ChengGeneral ManagerSilka Far Easteric.cheng@silkahotel.com

Eric Cheng was appointed General Manager of Silka Far East in 2007, and brings with him more than 19 years of hotel experience.

Having started his career in 1988 with various hotels in Hong Kong, he joined the Majestic Hotel in 2000 as Front Office Manager and in 2005 he was promoted as the Director of Sales overseeing the entire Sales and Marketing, Reservations and the Front Office departments.

Prior to this, Eric spent nine years with the Century Hong Kong where he last worked as Front Office Manager in charge of various departments of the hotel including the front desk, executive floors and lounge, business centre, guest relations officers and assistant duty managers.

Throughout the course of his career, Eric completed various hotel certifications conducted by University of Hawaii, School of Travel Industry Management & Hong Kong Hotels Association; American Hotels & Motels Association and Cornell University, School of Hotel Administration.

Roland Lai was appointed as General Manager of Silka Maytower Hotel & Serviced Residences, Kuala Lumpur in January 2010.

Roland began his hospitality career with Tanjong Jara Beach Resort, Trengganu in Malaysia and subsequently assumed various senior positions primarily on hotel operations with international hotel groups such as with Equatorial Hotel Kuala Lumpur and Parkroyal Hotel in Kuala Lumpur and Penang.

Roland LaiGeneral ManagerSilka Maytower Hotel & Serviced Residences, Kuala Lumpurroland.lai@silkahotel.com

Kosmopolito Hotels International has promoted Angie Ng as Area Director of Revenue Management overseeing the group’s hotels in Malaysia and China.

Based at KHI’s corporate office in Kuala Lumpur and reporting directly to the Group’s Senior Vice President of Sales and Marketing, she is responsible for maximising the total revenue, revenue penetration and also to champion revenue optimisation initiatives among KHI’s hotel chain in Malaysia and China.

Equipped with a Diploma in Hotel and Catering Management from Kolej Damansara Utama, Angie

Kevin Sun Vice President Development

Kosmopolito Hotels International

Kevin Sun joined KHI as Vice President Development on 12 March 2012 and is based in the Hong Kong Corporate Office. He is responsible for exploring the group’s development including acquisition and management contract opportunities, while also helping to establish the operational technical manual for KHI.

Kevin brings with him more than 17 years of hotel advisory, development and consultancy experience in the hospitality industry in Asia Pacific.

He was previously the Managing Director of Prolink Hotel Development having conducted acquisitions

of hotel assets in China and negotiated management contracts for Pan Pacific Hotels Group of Singapore and Dusit International of Thailand.

The Bachelor of Science graduate from Cornell University was also previously the Vice President of HVS Global Hospitality Services

and Director of Development at Marco Polo Hotels.

Angie NgArea Director of

Revenue Management, China and MalaysiaKosmopolito Hotels

International

brings with her over 21 years of experience in the hospitality industry. Previously the Manager of Revenue Management at Hotel Nikko Kuala Lumpur, as well as Front Office Manager at Pan Pacific Kuala Lumpur, she has been actively involved in key areas of revenue management.

Don Lee joined KHI on 28 March 2012 and is based in Hong Kong Corporate Office. She is responsible for interior design for the group and reports directly to the Group Interior Design Director.

Tony Chan joined KHI as Senior Finance Manager on 10 April 2012 and is based in Hong Kong Corporate Office. He is responsible for finance matters in the group and reports to the group’s Financial Controller.

Kelvin Lo joined KHI as Senior Procurement Manager on 16 April 2012 and is based at Hong Kong corporate office. He is responsible for procurement for the group and reports to the Head of Procurement Department.

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Tony ChanSenior Finance ManagerKosmopolito Hotels International

Don LeeInterior DesignerKosmopolito Hotels International

Kelvin LoSenior Procurement ManagerKosmopolito Hotels International

16

Editorial Advisor: Kattie HooEditor: Christopher TanContributors: Vivian Lo Carman Choy Tan May Lee Nurul Ashikin NajibDesigner: Kenneth Fan

The editorial team of KHI Pulse would like to convey our sincere appreciation to the management team of KHI for their support and encouragement towards this KHI group e-newsletter, all of our hotel General Managers for their all news and articles contributions, and to everyone who assisted with their time and efforts in making this edition of KHI Pulse possible.

Thank you and have a great read!

KHI Pulse • Editorial team

Kosmopolito Hotels International has appointed Philip Wong as the General Manager for Dorsett Regency Singapore which is scheduled to open end of the year. With more than 20 years of experience in the tourism and hospitality industry in Singapore and regional countries, Philip was most recently the General Manager of a platinum 5-star Sovereign Hotel, Zhanjiang in Guangdong, China.

He has held many senior management positions in reputable hotels in Singapore and Asia including the Starwood Hotels and Resorts, the Ritz Carlton Hotel Company, Shangri-La International Group and Cairnhill Hotels & Resorts, among others.

Adding to his multi-facet experience, he also worked for renowned organisations, such as Singapore Airlines and DFS, a worldwide leading retail company catering for the travelling public in the portfolio of operations and Sales and Marketing.

Philip, who has a Master of Business Administration degree from University of Leicester in the United Kingdom and diplomas in Management Studies and Hospitality Management, is also a qualified ACTA

(Advance Certificate in Training and Assessment) trainer credited with the Singapore Workforce Development Agency.

A veteran in the hospitality industry, Stanley Cheong brings a wealth of experience in food and beverage, having held operational and managing positions in various 5-star hotels.

Stanley started his career with the Equatorial Group in 1990, where he worked for three years, before taking on the position of Chef De Partie at Cambridge Beaches Resort & Spa in Bermuda, where he acquired knowledge in French fine cuisine and Bermudian classic cuisine.

In 1995, Stanley worked as Junior Sous Chef at The Marriott Marquis in USA. He was later involved in the pre-opening of four hotels managed by GHM (Datai Langkawi in Malaysia, Lalu Sun Moon Lake Resort in Taiwan, Chedi Chiang Mai Hotel in Thailand and Nam Hai Hoi An Hotel in Vietnam).

Prior to joining the Grand Dorsett Subang, Stanley held the position of Executive Chef for four years at Saujana Hotel. His is responsible for overseeing the management and operation of five food & beverage outlets of the hotel as well as banquet and stewarding department.

Stanley CheongDirector of Food & Beverage

Grand Dorsett Subang

Philip WongGeneral ManagerDorsett Regency Singapore

Staff News

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