Kevin W. Pearson 357 W. Taylor Rd Lombard, IL 60148

630-639-2337(mobile) Kevinwp719@yahoo.com

Director level professional with a history of rapid advancement and a proven record of leadership and strategy building. Extensive background in team building, successful execution of projects and efficiency initiatives, process

development and improvement, product merchandising and pricing, cross team collaboration, talent development .

20+ years of robust business experience Extensive Ecommerce knowledge

Entrepreneurial spirit and experience

Leadership team member

Experience working in small, medium, large companies Comprehensive knowledge across all levels of business

Successfully create and execute strategy

P&L experience and motivated Product line, category, merchandising expertise

Successful leader and developer of people Financial understanding and execution across all areas

of business

International cross-functional team experience

Track record of rapid advancement & increased responsibilities

Experience building productive, efficient teams

Leader of cross-functional team

Managing broad product lines

Specialties: Start up business, Entrepreneurial spirit & experience, MRO, B2B, supply chain, marketing, merchandising, pricing, managing people and process. Thinking outside the box , creative problem solving. Building departments,

leading, motivating, and mentoring. Customer service, vendor relationship management and Ecommerce.

EXPERIENCE

Zoro US (subsidiary of W.W. Grainger) May 2011 – Present Buffalo Grove, Illinois

MRO, tools, manufacturing supplies, safety equipment, cleaning supplies, material handling, gloves, plumbing supplies, electrical & lighting, office supplies, and much more!

Sr. Manager IT Operations: July 2015 - Present

Active member of the leadership team

Provides the professional and strategic leadership for the project management, audit compliance, and contract management functions for both domestic and international teams

Oversee the management and execution of Zoro initiatives to ensure that our work supports Zoro’s strategies, goals and objectives

Set our project management vision, manage our portfolio of projects, and guide the work undertaken by our project managers and IT scrum teams.

Responsible for managing the company’s master Operations project portfolio Coordinates with both internal and external resources to maximize company and project success

Partnered with management and staff both across business organizations

Executed and completed 16 strategic, revenue generating, customer facing and operational initiatives in the 2nd half of 2015 through cross functional team efforts

Was able to leverage my established leadership, trust, influence and operational knowledge of our business to introduce project management to many new project managers who had not done formal project management before

Lead cross functional meetings to improve communication and focus on providing leadership with impactful business updates from key functional team

Identified, defined and developed issue response plans for key processes and functions that impact cash flow

Act as liaison between Zoro and Grainger Enterprise Services technical partners to identify and resolve operational issues

Director of Customer Service: Apr 2012- July 2015

Active member of the leadership team

Member of the startup team; helped grow the company from 14 employees to 170 employees in 4 years. Helped grow business from $0 -$300M in 4 years

Conceptualized and created customer service department, technical support department, training and quality assurance departments

Built a successful Customer Service organization from 4 team members to a team of 65 who were responsible for over $34M annual in revenue and over 140,000 plus customer contacts.

Lead (directly and/or by influence) cross-functional teams including IT, product management, marketing, E-commerce, supply chain, and other partner stakeholders - providing guidance and direction to achieve the vision for a great customer experience

Proactively identify and resolve strategic issues that may impair the organizations ability to meet its strategic, financial, and technical goals

Extreme attention to detail and managing multiple projects with various timelines.

Developed and implemented training and onboarding procedures resulting in reduced training time by 35% and improved quality of new hires output

Drive continuous improvement projects through automation of processes such as promotional items and returns resulting in a reduction of inbound contacts by 15%.

Launched additional automated voice and click to chat solutions to reduce the number of inbound calls.

Implemented QA metrics and standards that team has consistently met or surpassed resulting in a 15% increase in quality scores

Online Merchandise Manager: May 2011 – Apr 2012

Lead cross functional team including Marketing, Product Management, Design, IT to produce 1st company print catalog. Consisting of 124 pages and 2400 unique products to effectively cross market and merchandise product

Responsible for online merchandising of 12 categories encompassing 120,000 skus representing $35M in sales. Accountable for pricing, naming conventions, product categorization, launching new product.

Built tier one technical support program supported by Customer Service and Technical Support

Reviewed and updated product data to better utilize SEO and create user friendly content for Zoro.com

Additional Experience Old Republic Insured Credit Services HSBC Residential Collections Lead Loss Mitigation Supervisor June 2009 – April 2011 Chicago, Illinois March 2008 – May 2009 Elmhurst, Illinois

J.A. Johnson Paving Carlton Sales and Marketing

Dispatcher / General office Territory Sales Representative/Manufacturers Rep. March 2007 – March 2008 Arlington Heights, Illinois November 2004 – June 2006 Phoenix, Arizona

EDUCATION

Northwestern University Post-Baccalaureate Program Business Practices Certification Curriculum

Eastern Illinois University B.A. General Studies/Communications