Kenworth Worlds Best Fall 03

VOLUME 7 NUMBER 1

KENWORTH CAPTURES PRESTIGIOUS J.D. POWER AND ASSOCIATES AWARD

F A L L 2 0 0 3F A L L 2 0 0 3

OWNER/OPERATOR SAYS RUNNINGNEW W900L HELPS GET HIM TOP JOBS

OWNER-OPERATOR SAYS RUNNINGNEW W900L HELPS GET HIM TOP JOBS

SMARTMOVESMARTMOVESMARTMOVE

www.roadranger.com800 /826-HELP (4357)©2003 Eaton Corporation and Dana Corporation. All rights reserved.

ROADRANGER SERVICE

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DANA SPICER® TRAILER SUSPENSIONS

EATON® VORAD® CWS™

DANA SPICER® DRIVESHAFTS

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DANA SPICER® AXLES & BRAKES

Dana® Spicer® Premium-40 Tandem Drive Axle.

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your new standard tandem. The Dana Spicer Premium-40 (DSP40) tandem drive axle delivers a whole new level of performance for today’s

powerful engines. This technologically advanced design has resulted in greater durability, lighter weight and reduced costs – all the advantages

you’re looking for. And the Premium-40 is part of the Roadranger System® – the best drivetrain on the road, with the best support in the business.

So if you’re looking for top performance that meets the bottom line, look to the Premium-40.

C O N T E N T SC O N T E N T SFALL 2003 • VOLUME 7 • NUMBER 1

3

World’s Best is published by Northbrook Publishing,21420 W. Greenfield Avenue, New Berlin, WI 53146.

Phone (262) 650-9260 Fax (262) 650-9261. Printed in the U.S.A.,Copyright 2003, Northbrook Publishing. All rights reserved. Reproduction

in whole or in part without written permission is prohibited.

Senior Editor • Bill LasteArt Director • Michael MayClient Services • Teresa Lally

Production Manager • Bob QuartucciPublisher • Pete Sobic

World’s Best, Vol. 7, No. 1, Fall 2003.Postmaster: Please send change of address to

21420 W. Greenfield Avenue, New Berlin, WI 53146.

e believeKenworth providesthe “World’s Best”trucks. Regardlessof whether you aretalking to one ofour employees inan assembly plant, call center,or our Sales orga-nization, they will tell you that we aren’tsatisfied with anything less than being theWorld’s Best.

“The World’s Best”can also be measured inpractical terms - like resale value. In this issueyou’ll read how Brian Kurtz of Brian KurtzTrucking reports real returns of up to $10,000more than he sees for competitive trucks com-parable to his Kenworth T600s.Another articleon Frock Bros.Trucking reports that outstand-ing resale value keeps them coming back toKenworth (page 18).

J.D. Power and Associates (page 13) knowsa lot about measurement.They recently rankedKenworth trucks, including the T800,T600,andW900, among those providing the highestHeavy-Duty Truck Customer Satisfaction.*

Innovation is something that is more diffi-cult to measure, but customers are still able torecognize it when they see it. For Valerie Art-meier of Artmeier Trucking, the new extendedday cab is an example of the innovative prod-ucts that keep her buying Kenworth (page 30).

Other customers, like owner-operatorKenny Blanton, indicate the image presentedby his premium Kenworth W900L is a key rea-son he draws driver awards and top-payingmoving jobs.

“To be the best, you have to run the best,”says Blanton.

It seems that Kenny measures his success interm of being the World’s Best as well.

* Highest in Customer Satisfaction among Pickup & Delivery Seg-ment Class 8 Trucks. J.D. Power and Associates 2003 Heavy Duty TruckStudySM. Study based on 2,675 responses from principal maintainers oftwo-year old heavy duty trucks. Segment includes day cab vehicles thatare not defined as Vocational.

Smart MoveThe W900L helps Kenny Blanton get top moving jobs.

4Old School... New Fleet

Terpening Trucking commits to quality.

7Telling It Like It Is

T600 proves its worth for Brian Kurtz Trucking.

10Kenworth PremierCare News

Kenworth earns highest ranking in J.D. Powerand Associates Study.

13Truck Insurance

W900 fleet helps Frock Bros. Trucking persevere.

18Tough GuyT300 measures up to challenging duty.

21Dealer NewsDealer of the Year and more.

26Kenworth CornerCummins EGR engines, newextended day cab and much more.

28

The World’s Best

W

Bob ChristensenGeneral Manager

s there a secret to Kenny Blanton’s success in the mov-ing business?

Sure,but a secret’s hard to keep if it’s a gleaming Ken-worth W900 with an 86-inch Studio AeroCab® Sleeper.

Nonetheless,the owner-operator hailing from Modesto,Calif., credits his W900 as being a key part of the packagethat has earned him a comfortable living and a host ofaccolades. These include a national driver of the year nom-ination, several driver of the month awards from hisemployer, United Van Lines agent McCollister’s Trans-portation, and a wall full of letters and commendationsfrom customers and business associates alike.

Blanton’s reputation has also earned him the premiummoving jobs brokered by the company.When a CEO, celebrity or other VIPcontracts a move with McCollister’s, thecompany makes a point of ensuringBlanton and his W900 get the job.

“They call me the best, I guess,” saysBlanton, who knows how to back up

the label that has been given him not only by operatingpremium equipment, but by employing an innovativeresale strategy and insisting that his help and his own per-formance measure up to high standards of excellence.

Long historyBlanton is a strapping 62-year-old grandfather of six

who claims never to have lost an arm-wrestling match,and would certainly appear to be at least a few years awayfrom his first defeat. He came into trucking in the mid1980s when work had begun to dry up for the journey-man carpenter based in San Francisco, but his brother hadhooked up with Mayflower Transit and encouraged Blan-ton to do the same. Blanton followed his brother’s pathand soon found himself the proud owner of a near-newKenworth T600 that had been run for just nine monthsby its previous owner.

“It still had that new truck smell,” recalls Blanton. “Igot to liking that smell.”

Only two years later, Blanton traded his T600 for a newone, establishing a two-year trade pattern that would helppave his way to the top of the business. By 1996, Blantonlearned that applying the same trade cycle to ownershipof a W900 would further maximize his payback. Hereports regular returns of about 80 percent of theoriginal purchase price trading his W900s after25 months and about 330,000 miles.

“It’s simply the best reselling truck thereis,” says Blanton. “I firmly believe that,because it’s such a fine truck. And it’s workedout that I have about $40,000 equity inthe truck. All

I

O W N E R - O P E R AT O R S AY S R U N N I N G

4 W O R L D ’ S B E S T

SMARTMOVESMARTMOVESMARTMOVE

Kenny Blanton, Modesto, Calif.MODEL W900LENGINE Caterpillar C-16SLEEPER 86-inch Studio AeroCab® SleeperREAR AXLE Dana Spicer DSH40

N E W W 9 0 0 L H E L P S G E T H I M TO P J O B SI’ve had to do is simply transfer the equity. I get into a newtruck with nothing out of pocket.”

Blanton’s eye for new, high-quality equipment did notgo unnoticed by his employers, who knew Blanton’s well-maintained, low-mileage W900s faced little chance ofbreakdown on a high-profile job.

“We’ll get a national account for a company, and I’llmove the president or CEO of that company,” saysBlanton. “Why? Because if something goes wrong withthe president’s move, we’re in danger of losing thewhole account.

“The people at McCollister’s know what my equipmentlooks like, know that it’s nearly new and know how I amabout maintenance. That’s why they give me the high-dol-lar, high-profile jobs.”

Quality helpAs any mover knows, the business is about far more

than getting a truckload from point to point. Consistentwith his commitment to quality equipment, Blanton alsoinsists on quality help.

“I’ll book my help with either the origin agent or thedestination agent well in advance. I’ll tell them thatthey have to be clean, they have to be in uniformand they have to be experienced packers andloaders.”

Given his clientele, Blanton knowshe can’t afford a slip-up,either on his account orthat of his hired help.

“I don’t know

what ‘late’ means,”he says.“I’ve never been late and I don’tintend to ever be late due to an equipment breakdown orany other reason. By running these new W900s, I don’tintend for it to happen. Ever.” K

W

5W O R L D ’ S B E S T

Kenny Blanton (opposite page) says he maximizes hisinvestment on his W900L (shown here) by employingan innovative resale strategy.

Studio AeroCab Offers Big ComfortKenny Blanton stands 6-foot, 31/2 inches tall — and does so in his Studio

AeroCab®, with headroom to spare.“There’s plenty of room,” says Blanton, who spends all his nights on the

road in the sleeper and only occasionally sleeps in a motel if his wife travelswith him. Even then, they’ll spend two out of three nights in the sleeper, heestimates.

“It’s very comfortable for both of us,”he says.“The couch folds out into a nicebed and there’s an extra bunk that folds out above if we need it, too.”

Blanton is also impressed with the storage closets in the sleeper. Not onlycan he pack clothing and food for himself on trips of three weeks or more,he’ll also bring spare uniforms along in case some of his hired destination helpfails to show up in proper attire.

“Appearance is very important in this business,” he says. “That goes for notonly you and your labor, but your equipment too.”

Cognis and Kenworth: Uncompromising “change” in lubrication.

* Axle and transmission component manufacturers recommend that approved lubricants be changed at 500,000 miles to maintain the 750,000 mile warranty.

© Cognis Corporation, 2003. We are committed to worldwide compliance of the Responsible Care® initiative and to implementing its codes. Cognis is dedicated to the safe operation of our manufacturing plants and facilities, the health and safety of our employees and the protection of the environment. Responsible Care® is a registered trademark of the American Chemistry Council, Inc.

Using Cognis EMGARD® wax-free PAO synthetic lubricants gives your equipment the maximum life with change intervals up to 500,000* miles. The axles and transmission of your newly purchased Kenworth is factory filled with EMGARD® synthetic lubricants. There is no compromise for performance that offers the best warranty in the industry with the best protecting lubricant in the industry. Our EMGARD® synthetic lubricants target your key concerns: high performance, environmental responsibility and ultimately, your bottom line. Kenworth is uncompromising in selecting EMGARD® synthetic lubricants to get the best from the World's Best®.

Cognis CorporationSynlubes Technology1-866-Synlube (796-5823)Fax 513-482-5511

www.cognis.com


tep into the lobby at Terpening Trucking in Syra-cuse,N.Y., and you’ll be treated to a pictorial historyof the quintessential American trucking company.

There’s a vintage, framed photo of the old original milktruck that Charles A. Terpening used when he started thebusiness in 1916.Little did he know that through four gen-erations of Terpenings and nearly a century later, trucksbearing the Terpening name would still be hard at workfor a company that turned $7 million in 2002 revenue.

Also on the wall are some of the locally built but long-since-discontinued Brockways that made up the Terpeningfleet from the 1930s through the 1960s. And there’s thetankers — milk carriers through the early years, then fueland heating oil vessels when the firm sold off the dairyend of the operation in 1945 and recognized the potentialof gasoline and heating oil transport. Petroleum productsremain the company’s primaryfocus today.

And there’s one photoproudly labeled “FirstKenworth --1973,” dis-playing aW900 thatended up

providing 25 years of service for the company.That truck marked a major milestone for the Ter-

pening fleet, which has been almost exclusively Kenworthever since. Today, 22 Kenworth T800 tractors pull gleam-ing Heil aluminum fuel tankers, comprising a high-techfleet grounded in an old-school commitment to qualityand business values that has proven to be a successfulcombination for Terpening Trucking.

“A battle”“That was a battle to get that first Kenworth,” recalls

Dick Terpening, who with brothers George, Jr. andChuck head up the organization as it transitions into itsfourth generation of leadership, Craig and Rich Terpen-

ing . “My fa ther,George Sr.,

S

Terpening Trucking, Syracuse, N.Y.MODEL T800ENGINE Caterpillar C-12SLEEPER 38-inch AeroCab®

REAR AXLE Meritor RT46-160P

Te r p e n i n g Tr u c k i n g c o m m i t s t o q u a l i t yw i t h K e n w o r t h T 8 0 0 s

The Kenworth T800is the latest in a longline of Kenworthequipment to serve

TerpeningTrucking.

didn’t think we could get parts if we needed them like wecould from the Brockway plant 30 miles away.

“Well, the truck turned out to be so much better inquality that we barely needed parts. But the few times weneeded them, we actually got them quicker.”

The first Kenworth was quickly followed byanother in the fleet and by the mid-1980s,Kenworth trucks were a mainstayat the company. The trucks’ dura-bility has proved to be a key factorin Terpening Trucking’s success.

“We’re not a high mileage fleet,but we’re high wear and tear,” saysGeorge Terpening, noting that hislast group of trade-ins averaged100,000 miles annually in six to sevenyears of service. “And these trucksare running day and night.”

Twenty years ago, fuel deliverywas primarily a 9-to-5, Monday-Friday operation, but the business

of selling gas has become a just-in-time proposition forthe convenience stores and retail distributorships thatmake up Terpening Trucking’s customer base.As a result,the firm’s T800s work double duty — when one drivercalls it a day, another is waiting to take the wheel.

Such duty is tough on trucks, but the Terpeningsknow they run a truck that can take such a workload.

“The thing we’ve noticed over the years is the Ken-worth cab quality,”Dick says.“With other trucks, it’s doorhinges, window cranks, fuel gauges — silly little things,really, but things that Kenworth has paid attention to.

“George showed me a hood hinge on another makeof truck recently and this company used a half-inch pin.Kenworth’s was seven-eighths of an inch. And it went allthe way across.”

“Other trucks we looked at, the mirrors are mountedto the door and they vibrated so badly you could barelysee the trailer,” adds Mike Chellis, the firm’s safety direc-tor.“They get knocked loose after a while. But Kenworthmounts their mirrors to the cowl of the truck and they’reanchored there.”

Adds Terpening,“They’re little things, but they makea big difference.”

New Terpening T800s are spec’d with a 38-inch Aero-Cab® sleeper that has proved a perfect compartment forthe various protective gear and logbooks necessary tohaul hazardous materials.

“Even with the additional weight of the sleeper, we stillend up with a very weight-efficient tractor,”notes Chellis.

Image consciousDick Terpening notes that with T800 tractors and

aluminum tankers, he also ends up with a good-lookingdelivery package.

“Buying Kenworths is consistent with the image weproject,” he notes. “I think in this business, people forman impression of the product you haul based on theirimpression of your equipment.

“And our slogan has always been that we provide ‘thatlittle better service.’ With their durability, reliability andthe image they project, Kenworths have helped us do so.”

In the lobby, there’s a photo of a row of new T800sthat help prove his point.


Dick Terpeningdisplays a photo of

his grandfather,the founder of

Terpening Trucking,in the company’s

office lobby.KW

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eople tend to know where they stand with BrianKurtz, the president of Brian Kurtz Trucking inBreslau, Ontario.

Just ask the load broker who was verbally abusive toone of Kurtz’ drivers. Or the driver whose hygiene stan-dards were not befitting a company driver. They areamong many who have received a look-you-straight-in-the-eye dose of truth from Kurtz.

But by the same token, Kurtz’s record of long-standingrelationships with customers, brokers, employ-

ees, and truck builders show him to be one ofthe most loyal and honest gentlemen you’ll

find in any business.This hard-driving, plain-spoken truck-ing man is the same guy who’s still kicking himself for thetime he failed to recognize a company driver.

“I’m still embarrassed about that,”says Kurtz.“I want toknow what’s going on with the people who work here. Ifthey’re having a baby or if there’s a family event of somekind in their lives, I want to know. I don’t want to get so bigthat this is no longer what I can call a family company.”

The fact that Kurtz has been buying almost exclusivelyKenworth trucks since 1975 tells you something both aboutthe loyalty of the man and the performance of the Ken-worth T600, which he credits with helping retain driversand maximizing payload, fuel efficiency and resale value.

With his fleet up to 52 T600s, Kurtz’s driver turnoverrate is consistently measured at less than 25 percent peryear, he says.

“For people who care about working for a stable com-pany, operating quality equipment, making good moneyand have some concern that the company makes money,this company is for you,” says Kurtz. “If Billy BigRig-ger wants to run 90 miles per hour, he’s in the wrongplace. But we offer company benefits, a

profit-sharing plan and newKenworth trucks thatlook good and ride phe-nomenally.”

TruckingeducationOne might not have

expected Kurtz to be con-cerned about his

T600 proves i t s wor th fo r Br i an Kur t z Truck ing

PBrian Kurtz likes

vintage Kenworths aswell as the modern-dayworking models. Shownbelow are his 1944 and

1968 Kenworthsleading a T600.

TELLING ITLIKE ITIS

TELLING ITLIKE ITIS

TELLING ITLIKE ITIS

PP


company growing too bigbased on his humblebeginnings. He left highschool in the late 1960safter the 10th grade, butthat hardly meant hislearning days were over. Hecomplemented his naturalbusiness savvy with experiences such as running loads ofhay to Florida for 20 percent of the gross take, then nego-tiating produce loads to haul back to Canada.

“That didn’t amount to much,” he recalls of his payagreement, “but it sure was educational.”

By 1973, he was married with four young boys athome, and in need of a more promising financial future.He developed some of his own hay contracts and ser-viced them with an old cabover.

“You did what you had to do back then,” he recalls.“If you had to tie up the accelerator arm with baling wireto get it done, that’s what you did.”

He continued to pave his way toward independencewith the purchase of his first Kenworth, a W900, in 1976.Within two years, his one-truck operation had becomea fleet of two and by 1981, with business booming andthe addition of some contracts hauling automotive parts,he was running 15 trucks.

By 1986, he had made two decisions that would laythe groundwork for the future growth of the company.

First, he

hired a full-time opera-tions manager so he couldspend more time on theroad, both driving and insales. Second, he orderedthree new T600s.

Phenomenal ride“I thought it was the ugliest truck on the road at first,”

says Kurtz, with characteristic honesty. “But it grew onme fast.

“After I drove one, I couldn’t believe the visibility. Theride was phenomenal and it was quiet. I knew it wouldbe a good ride for our team drivers.”

It also proved durable and cost-efficient. The fleet netsnearly 3,000 pounds of payload over that which his com-petitors scale with conventionals of another make. Kurtzcredits his ability to customize truck specifications, suchas Kenworth air ride suspensions and aluminum com-ponentry, for much of his weight savings.

Plus, the fleet posts fuel mileage in the 7 to 8 mile-per-gallon range, thanks to efficient Cat C15 andCummins N14 engines, the T600’s advanced aerody-namics and a concerted effort to reduce idling.

“We’ve reduced our overall idling time from 39 per-cent to 9 percent,” says Kurtz. “What that says to me isour drivers understand that if I don’t make money, theydon’t make money.”

Not all the Kenworths in the Kurtz fleet are work-horses. Kurtz has a W900L with a Studio AeroCab® and

a Cummins Signature 600 engine for his once-month-ly hauls to the U.S. A 1944 and a 1968 Kenworth areeach restored beauties saved only for show work.

They’re the only trucks in the fleet not measuredby their resale value, a figure Kurtz has monitoredsince he bought his first Kenworth.

“If it’s a Kenworth, it sells faster and formore,” he says. “I get $5,000 to $10,000

more than people trading comparableconventionals.

“I’m very happy with thesetrucks,” he adds.“From their eco-

nomics to keeping our drivershappy, they’re doing the job

for me.”

Brian Kurtz Trucking, Breslau, OntarioMODEL T600ENGINE Caterpillar C15, Cummins N14TRANSMISSION Fuller RTO14908LLREAR AXLE Dana Spicer DSH40

KW

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Kenworth Truck Company has captured theprestigious J.D. Power and Associates 2003

Heavy-Duty Truck Customer Satisfaction award,in the Pickup and Delivery segment, for Class8 trucks.

“This is a tremendous honor for Kenworth, ourdealers, and our T800, T600 and W900 models thatare used in this market,” said Bob Christensen,Kenworth general manager and PACCAR vice presi-dent. “This award recognizes the highest rankedClass 8 vehicles in regional operations in the U.S. andis a genuine reflection on Kenworth quality, reliabil-ity and performance.”

The study looked at quality, exterior, interior,engine, and ride/handling/braking.

“Kenworth refers to our trucks as the ‘World’sBest’ and we believe that this award certainly demon-strates that distinction,” said Christensen.

Kenworth customers receive outstanding dealersupport from nearly 300 North American locationsand the 24-hour Kenworth PremierCare® customercenter at 1-800-KW-ASSIST.

The J.D. Power andAssociates study was basedon interviews with 2,675primary maintainers of2001 model year vehicles.The study analyzes cus-tomer satisfaction in keyareas such as vehicle per-formance, productquality, interior and exte-rior design, dealer partsand service support,and manufacturerimage.

Kenworth TruckCompany, a division ofPACCAR Inc, is a lead-ing manufacturer ofheavy and medium dutytrucks. Kenworth’sInternet home page is atwww.kenworth.com.

Kenworth Captures Prestigious J.D.Power and Associates Award

KW


More and more fleets and owner-operators are learn-ing a simple fact. If they have a breakdown and are

stuck along the side of the road, it pays to have KenworthPremierCare® Road Assistance (1-800-KW-ASSIST)working for them.

“The service offers peace of mind and ease of use forthe driver,” said Steve Gilligan, Kenworth’s general mar-

keting manager.“Searching for a repair facility in the mid-dle of the night can be challenging, but our roadsideassistance program can quickly help provide the supportneeded to get repairs underway as soon as possible.”

According to Gilligan, word of the program is catch-ing on and it’s why it has become hugely successful.“TheKenworth PremierCare Customer Center has had dou-ble-digit growth in the number of fleets andowner-operators participating every year,”he said.“In fact,more than 110,000 vehicles are registered in the program,up from 67,000 trucks last year. That’s testament to howa growing number of owner-operators and fleets valuethe program.”

To maintain the program as one of the industry’s best,the Customer Center is staffed to ensure that when a dri-ver dials in, the call is normally answered in one minuteor less. Nearly 400,000 calls annually, or over 1,000 a day,are fielded by the Customer Center’s 25 specialists. “Wealso host more than 2,000 customer visits annually,”notedKenworth PremierCare Customer Center manager LoriPrice. “Customers are very impressed when they see theCustomer Center in operation and how we’re able to assistso many customers each and every day.”

Kenworth PremierCare Roadside AssistanceProgram Provides World’s Best Support

Trucking professionals finding themselves inconvenienced by tire troublemay now turn to the Kenworth PremierCare® Customer Center for assistance, just asthey do with other tractor/trailer problems. The Customer Center has established a National Tire Accountwith Bridgestone, giving individuals and small fleets the ability to purchase new tires at preferred pricing

in an emergency situation. Trucking professionals can call1-800-KW-ASSIST with their required tire size to receive animmediate quote and make purchases using a VISA orMasterCard credit card or the new Kenworth PremierCare®

Plus Card... The Kenworth Advantages Sav-ings Book, featuring over $3,000 in coupon savings, isnow available at participating Kenworth dealerships acrossthe United States and Canada. Trucking professionals canobtain a copy of the Kenworth PremierCare AdvantagesSavings Book at their local Kenworth dealership.

News Briefs

KW

Drivers like Jeff Hillyer and Kim Vande-Zande know there’s good reason why Shell ROTELLA® Tis America’s best-selling heavy-duty multigrade motor oil. Not only does it combine long-lastingperformance with an overprotective attitude; it keeps engines clean and resistant to wear.Shell ROTELLA® T meets all major engine specs, including API CI -4, CAT ECF -1, and Cummins20078. And it meets or exceeds the warranty requirements of virtually all diesel enginemanufacturers. So,whether you’re driving a SuperRig™ or just a rig, professional drivers knowShell ROTELLA® T is your guardian in any extreme.

It’s a Kenworth W900L.And it runs Shell ROTELLA® T.

C7 C9 C11 C13 C15

Pure Power is clean power for the environment, pulling power for your drivers andprofit power for your business. The product of Caterpillar’s innovative ACERT™technology, it provides the performance, reliability, maintenance costs and fueleconomy you want in a fully certified Cat® engine. Pure Power…only fromCaterpillar.

© Caterpillar 2003


n a perfect business climate, companies like FrockBros. Trucking of Hanover, Pa., would have contin-ued an uninterrupted cycle of rotating new

Kenworth W900Ls into its all-Kenworth fleet through-out the last couple of years.

But the last couple of years in the trucking businesshave been far from perfect. The economy dipped, andfreight totals went with it. Trucking companies that hadcounted on the residual value of their premium truckswere suddenly faced with a market glutted with cheapimitators that made resale a challenge. Further com-pounding uncertainty were new engine emissionregulations that went into effect in October 2002, mak-ing many companies alter their buying plans.

Fortunately for brothers Ed and Dan Frock andDan’s son John, all of whom share duties in managingthe 48-state general commodity carrier with 105 trucks,they had made decisions years earlier that would func-tion as an insurance policy through these hardships.

Those were decisions to buy Kenworth trucks.“Kenworth trucks are so durable, so well-construct-

ed, that we found we could just keep running the truckswe had as a stop-gap measure,” says Dan Frock.

“So we did.”

Long-term loyaltyThe purchase of new Kenworth trucks is a near-term

proposition for the company, given that signs pointtoward economic recovery and the fact that they’ve beenhearing positive performance reviews from others

employing EGR engines, the Cummins’response to emis-sion mandates. That will bring familiar faces back to thelocal Kenworth dealership; the elder Frocks made theirfirst Kenworth purchase,a Model 825 cabover,back whenboth were working for a local manufacturer in 1961.

Within five years, Ed, then the equipment manager,had converted the entire fleet to Kenworth before break-ing out on his own with the purchase of HM Kelly, amasonry hauling company he still runs. The acquisitionof another small company lured Dan into partnershipwith his brother and by the time of deregulation in 1982,the company now known as Frock Bros. Trucking wasin business. Today, refrigerated food goods, pottery andgeneral industrial products make up about equal thirdsof the company’s payload.

Over the years, the brothers occasionally looked atother trucks, but always came back to Kenworth,employing T800s for local hauls and W900s with Aero-Cab sleepers and more recently, with Studio AeroCabs®,largely for their driver appeal. They had established aregular resale schedule, and were always impressed withthe returns they got on Kenworth trucks.

“In ordinary times,we’d have several trucks on the lotand they’d be gone like that,” says Dan.“But suddenly itgot tough to sell a truck for what it was worth. Ours werein excellent condition. We’re very careful to maintainthem religiously. We decided to keep running them.

“And these Kenworths just keep running and run-ning and running, without excessive maintenance.”

In cases of trucks that had surpassed 1 million miles,Frock says they replaced engines with reconditionedCummins N14 engines.

“The engine needed to be replaced,” says Dan. “Butthe truck didn’t.

“What we discovered is that Kenworth trucks willrun as long as you want them to. And the door handlesand little things that break down on other trucks aftera couple years, you don’t have that trouble with Ken-worth. You just don’t.”

Even with a venerable fleet that had more miles onit than that of companies running other makes, Johnreports that driver appeal remains high.

“We have no problem filling our W900Ls,”says John.“In fact, we have guys coming in here to run our olderW900Ls and they’re getting out of a new truck of anoth-er make to do it.”

Adds Dan,“They have an impressive appearance. I’dsay 75 percent of our applications are call-ins. In theprocess of introducing themselves, they say, ‘I saw yourtrucks — they look nice.’ It’s a vehicle that makes animpression.”

It’s a vehicle that makes an impression with cus-tomers as well, according to Dan.

“From an image standpoint, our customers are inter-ested in not only an on-time delivery,but — especially thefood vendors — in seeing a clean, impressive vehicle.”

In the end, even though economics forced FrockBros. Trucking to temporarily compromise on theirbuying schedule, they’ve made no such compromise ontheir commitment to customers.

“Our motto is,‘Built on a foundation of superior ser-vice,’” says John. “To deliver such service, we decidedlong ago that we need to operate premium trucks.”

It’s a decision that has paid premium rewards in chal-lenging times for Frock Bros. Trucking.

I

KW

Truck InsuranceTruck Insurance

“What we discovered is that Kenworthtrucks will run as long as you want them to.”

— Dan Frock, Frock Bros. Trucking


Frock Bros. Trucking, Hanover, Pa.MODEL W900LENGINE Cummins N14TRANSMISSION Fuller RTO14908LL SLEEPER Studio AeroCabs®

KENWORTH FLEET HELPS FROCK BROS.TRUCKING

WEATHER UNCERTAIN TIMES

KENWORTH FLEET HELPS FROCK BROS.TRUCKING

WEATHER UNCERTAIN TIMES

Ed, John and DanFrock (l-r) havefound theirdecision to investin the KenworthW900L (left)continues to paydividends.

Ed, John and DanFrock (l-r) havefound theirdecision to investin the KenworthW900L (left)continues to paydividends.

© DuPont

So you’re tough… it doesn’t mean you can’t be pretty.Hardworking Kenworth trucks areprotected by DuPont Imron®. This toughand durable finish can surmount theharshest working conditions. Withstand

DuPont Commercial FinishesA member of DuPont Performance Coatings

unfavorable climates. Surpass the trialsof the open road. And make sure youlook good through it all.

To find out more about Imron®,dial 1-800-3-DUPONT.


lose your eyes and envision the toughest, hard-est-working truck you can.

Some might dream up a fully loaded loggingtruck scaling a snowy mountain pass. Others might envi-sion a “Michigan train” doing the work of two tractorsas it grosses more than 160,000 pounds.

Few envision a medium-duty truck making dailydelivery runs to retail outlets.

Few, that is, but for Jackie McLarry.McLarry, the supervisor of vehicles and safety for

a group of Interstate Batteries distributors headquar-tered in Dallas, thinks his trucks — most of which arepainted in the distinctive colors of the Bobby LabonteNASCAR entry that Interstate sponsors —face someof the toughest duty around. And he’s discovering thatthe Kenworth T300, which he introduced to the Inter-state fleet of 1,500 vehicles about 18 months ago, ismore worthy of the task than any medium-duty onthe market.

“Most of our vehicles are 50-to-200-miles per dayvehicles, but the parking brake gets pulled on them 20to 30 times a day,” says McLarry. “It’s a lot of stop and

go, and we’re loaded right up to our maximum capac-ity all the time. For every battery our guys drop off,they’re picking a used one up, so it’s merely a transferof weight.

“You can’t get tougher duty on a truck. I don’t thinkthere’s any tougher service.”

Mixed fleetMcLarry had been operating a variety of medium-

duty vehicles as the needs of the company grew inservicing the 200,000 retail dealers who offer InterstateBatteries products in the U.S. and Canada. But he foundnone that offered the durability he needed. Hopeful of a10-year useful life span withhis trucks, he found himselfmore often settling for five —and then being disappointedin the trade value of the trucksdespite the shorter trade cycle.

So McLarry went shop-p i n g . A n d w h e n s a l e srepresentative Steve Kirkland

C

T300 MEETS THE TOUGHNESS STANDARDFOR INTERSTATE BATTERIES

Interstate Batteries, Dallas, TexasMODEL T300ENGINE Caterpillar C-7TRANSMISSION Allison Automatic REAR AXLE Dana Spicer 21090S


of MHC Kenworth in Dallas begancalling, McLarry figured he mayhave been dialing a wrong number.

“I didn’t even know Kenworthhad a medium-duty truck,”he says.

But McLarry agreed to give theT300 a once-over, and his firstimpressions were positive.

“A lot of medium-duty truckshave car-type components,” saysMcLarry.“They have plastic dash-es, for example, or if you need toreplace one gauge, you have toreplace a whole cluster of gauges.That type of componentry does-

n’t offer a lot of durability.“But with the T300, you could see right away that it

was built like a truck. It offered big-truck quality, but ata medium-duty price. It was affordable.

“And in dealing with Steve and the people at MHCKenworth, they recognized that this is a different mar-ket from their Class 8 business, and it requires adifferent approach. They took the time to understandour application.”

Driver responseWhile the Interstate Batteries fleet works hard, any-

one who has ever lifted a battery knows its drivers facechallenges as well. For that reason, the integration of Ken-worths into the fleet has been a welcome change.

“Our guys pick up 200 to 300 batteries a day at 40pounds apiece. The last thing they need to do is get intoan uncomfortable truck after that. And while the T300is built like a truck, our guys say it rides like a car, andthat makes their jobs easier.”

Reduced driver fatigue has additional payoffs, accord-ing to McLarry.

“A happy driver equals more business for us,”he says.“They’re the first people to meet our customer. If theyfeel good and they’re happy with the equipment they’reoperating, everything works better. From a driver’s stand-point, the T300 is a home run.”

So while the early returns are promising, for McLar-ry, the true test arrives a few years down the road, whenhe normally would be trading in trucks of other makes.

“Some people tell me a truck is a truck.A truck’s not atruck.Run one for five years and see what you’ve got then.That’s when you learn that all trucks are not created equal.

“I believe the T300 is built to pass that test.” KW

“THE T300 OFFERED BIG-TRUCKQUALITY, BUT AT A MEDIUM-DUTY PRICE.IT WAS AFFORDABLE.”



— Jackie McLarry, Interstate Batteries

Jackie McLarry,supervisor of vehi-cles and safety.Below, the familiarInterstate BatteriesT300 against theDallas skyline.

Here’s a good reason why your next

Kenworth should be Cummins-powered:

proven performance.

Cummins already has 25,000 EPA-

certified ISX and ISM engines on the road.

As of October 1, our customers had

run over a billion miles, and less than one

in a thousand had experienced even a single

day of downtime due to engine issues.

That’s reliability you can count on and

confidence you can feel, every time you

fire up an ISX or ISM.

Check out the straight facts at

www.tougheststandards.cummins.com.

Then take a test drive and see for yourself

why so many Kenworth owners are

switching to Cummins.

©2003 Cummins Inc., Box 3005, Columbus, IN 47202-3005 U.S.A.

FOR GOODREASON.

25,000 TRUCKS.A BILLION MILES.

TONS OF CONFIDENCE.


Kenworth TruckCompany has

produced a free,“White Paper onLife Cycle Cost”

that offers ways for fleets

and owner-operators to get the most for their moneyover the life of their vehicles.

The comprehensive 26-page white paper offersinformation that can be used to track and controllong-term costs of operation. It is available fordownload at www.kenworth.com under “Learn

How To Reduce the Life CycleCost of Your Vehicle” andupon request from Kenworthdealers.

“While truck buyers oftenmake their purchase decisionbased mostly on the initialacquisition cost, it’s importantto consider the total cost ofownership over the long run tofully maximize your dollars,”note s Bob Chr i s tensen ,Kenworth general managerand PACCAR vice president.“Kenworth’s White Paper onLife Cycle Cost provides fleetsand owner-operators withvaluable information to aidt h e m i n m a k i n g w e l l -informed, cost-effective pur-chase decisions.”

Kenworth’s new whitepaper examines six majorareas, including spec’ing theright truck, fuel economy,maintenance and customersupport, trade cycles and thebuying decision, financingand fixed costs, and driverretention.

“In this report, truck opera-tors will find real-worldsolutions that will help themconserve fuel, boost payload,cut maintenance costs, pleasetheir drivers, impress customersand meet deadlines,” addedDavid Warren, Kenworth prod-uct marketing manager.“Thesetips will help them be moreproductive and more profitableand hold down costs as long asthey own their trucks.”

“White Paper on Life Cycle Cost”Helps Save Money for Fleets,Owner Operators

MAAXimizeReduced Weight and Increased Payload

Durability and Reduced MaintenanceDriver Comfort and Stability

HAULMAAX™ delivers the reliabilityand quality you’ve come to expectfrom Hendrickson — the leader insuspension technology.

For more information on howHAULMAAX can help maaximizeyour bottom line, contact Hendricksonat 630-910-2800 or your localKenworth dealer.

Visit our websitewww.hendrickson-intl.com

HAULMAAX™ —Heavy-duty Suspension

KW

Some guys are just lucky. For the rest of us, there’s Genuine Bendix. Every Genuine Bendixpar t is rigorously tested, backed by a powerful warranty and engineered to keep yourbrake system in spec. And, we stand right behind you with our 100% ASE-certified service team

and an extensive network ready to respond, whenever andwherever you need us. So the question is: Do you want to be lucky,or do you want to be sure? For more information about GenuineBendix valves, compressors, air dryers, wheel end components andmore, call 1-800-AIR-BRAKE (1-800-247-2725) or visit www.bendix.com.

Some guys use cheap parts and never have a breakdown.

Of course, some guys actually talk their way out of speeding tickets.

Some guys use cheap parts and never have a breakdown.

Of course, some guys actually talk their way out of speeding tickets.

©2003 Bendix Commercial Vehicle Systems LLC, a member of the Knorr-Bremse group. All rights reserved.


Inland Kenworth Ltd.in British Columbia

was named KenworthDealer of the Year forthe United States andCanada during theannual Kenworth Deal-

er Meeting in SeaTac, Wash., earlier this year.“It’s a great privilege to win this honor as Kenworth’s

top dealer, especially considering the number of out-standing Kenworth dealerships in the U.S. and Canada,”said Jim Beiderwieden, chief operating officer of InlandKenworth British Columbia, Yukon and U.S. locations.“Inland Kenworth sells the World’s Best trucks and our

employees continuously strive to provide the very bestsupport to our customers. We’ll continue to work hardto be the best.”

Inland Kenworth was chosen for the honor fromamong Kenworth’s five Gold Award winners for 2002.Other Gold Award winners were: Kenworth Montreal,Montreal, Que.; MHC Kenworth - Denver, Colo.; Tri-State Kenworth, Enfield, Conn.; and Wallwork Kenworth,Fargo, N.D.

“Inland Kenworth is an industry leader in cus-tomer service, facilities and technology,” said BobChristensen, Kenworth general manager and PAC-CAR vice president. “They truly are deserving of theKenworth Dealer of the Year award.”

The Kenworth Dealerof the Year award recog-nizes the top-performingKenworth dealership thathas excelled in manyareas, including customerservice and support after-the-sale. The award isbased on Kenworth’sDealer Excellence Stan-dards and Kenworth’sAnnual Customer Satis-faction Survey.

Inland Kenworth—CanadaNamed Kenworth Dealer of Year

KW

Inland Kenworth Ltd. inBritish Columbia has been

named Kenworth Dealer ofthe Year. From left are

Kenworth general managerand PACCAR vice presidentBob Christensen, and Inland

Kenworth’s DickMcConnachie, Leigh Parker

and Jim Beiderwieden. Kenworth Dealer Silver Award WinnersCanada — Kenworth Quebec (Quebec City, Que.); Central — Central Illinois

Truck (Normal, Springfield, Morton, and Peru, Ill.); MHC Kenworth (Dallas, FortWorth,Waco, Longview, Texarkana, and El Paso); MHC Kenworth (Joplin, Mo. andSpringdale,Ark.); Northeast — Long Island Kenworth (Jamaica, Bronx, Hicksville,and Medford, N.Y.); Lower Great Lakes Kenworth (South Bend and La Porte, Ind.and Toledo and Lima, Ohio); Southeast — Truck Enterprises, Inc., (Harrisonburg,Va.); and West — Bay Area Kenworth (Oakland and Sacramento, Calif.); InlandKenworth - U.S. (Farmington and Albuquerque, N.M.; Tucson, Ariz; and Monte-bello, Calif.); Kenworth Sales Company (Spokane, Wash., Lewiston, Idaho andMissoula, Mont.); and Trebar Kenworth (Boise, Caldwell and Jerome, Idaho).

Inland Kenworth-Albuquerque was named Kenworth Customer SupportDealer of the Year for the U.S. and Canada at the Kenworth Customer Supportmeeting in Kansas City, Mo., earlier this year. Also announced at the meeting wereKenworth’s Regional Customer Support Dealers of the Year. These winners by region were:Canada — Inland Kenworth, Kamloops, B.C.; Central — Sahling Kenworth, York, Neb.;Northeast — Tri-State Kenworth, Enfield, Conn.; and Southeast — Kenworth of Tennessee,Nashville, Tenn. Inland Kenworth—Albuquerque was also the Western regional winner... Therecent Kenworth Used Truck Managers Meeting in Kansas City, Mo. pro-moted networking among independent dealers as an effective way to locate late-modelKenworth trucks for customers in a tight used truck market. “An important challenge inthe used truck business is to quickly match customers with trucks that fit their needs,”said Ron Lipman, chairman of Kenworth’s Used Truck Advisory Council, and used truckmanager at Truck Enterprises of Harrisonburg, Va.

New Dealership Branches Open inCentral California, Dallas

Kenworth Truck Company’s dealer network contin-ues to expand to nearly 300 locations in the U.S. andCanada with the launch of a full service Central Cali-fornia Kenworth branch in Paso Robles.

Kenworth also recently expanded its already majorpresence in the Dallas market with the opening of a partsfacility in De Soto, Texas.

Kenworth Truck Company helped Wisconsin Kenworthmark its 25th anniversary with a special plaque presen-tation recently. From left are Kenworth General SalesManager Bill Kozek,Wisconsin Kenworth co-ownersCurt Collins and Bob Sorrentino, and Kenworth’sDirector of Customer Support and Specialty MarketsPaul Skoog.

Complete versions of these stories can be viewed at Kenworth’s Internet home page at www.kenworth.com under NEWS and EVENTS, then PRESS RELEASES.

News Briefs

KW

KW

Road conditions can be extreme, but your braking system doesn't need to be. Take control withMeritor WABCO anti-lock braking systems (ABS). With our North American leadership position inABS, you can count on reliable, easy-to-service products – no parachute needed.We offer a complete range of configurations to handle virtually any application. And, we'recontinuing to build on this solid foundation with emerging technologies such as electronic brakingand stability control systems. Don't rely on pulling the rip cord…rely on Meritor WABCO ABS.

This Is Not An Option.

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4-Channel Cab-Mount ECU

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Hydraulic ABS

Wheel-Speed Sensor


According to Chuck Bancroft Sr., concern over thenew EGR engines was much ado about nothing. “I

think our industry has been overly cautious when itcomes to the new low emission engines,” says the ownerof Bancroft and Sons, a Grand Prairie, Texas-based com-pany that runs a 120-truck fleet. “I rented trucks from

PacLease with the new Cummins ISX engine, and recent-ly conducted a 7,000-mile test with a Kenworth T600 andISX engine (rated at 475 horsepower, driven through a10-speed transmission). We were impressed. I wouldhave no hesitation in buying a Kenworth with the Cum-

mins EGR engine. I think the performancewas excellent.”

Bancroft’s fleet delivers mail for the U.S.Postal Service, logging close to 18 millionmiles per year. Bancroft’s company workswith MHC Kenworth, and the test unit,dubbed the “Clean Air Truck,” put the Ken-worth/Cummins ISX vehicle to work

hauling mail on a linehaul from Dallas toHouston for a two-week period. The truck

matched the same specs as the current T600sin his fleet and, for Bancroft, the results exceeded hisexpectations.

“We averaged more than 7 miles per gallon with theunit and that’s comparable to the best trucks working inour fleet today,”he said.“It was an apples-to-apples com-parison and we were impressed.”

Cummins EGR Engine Proves Itself in KenworthT600 Test for Bancroft and Sons

KW

Bridgestone’s best is the standardfor “The World’s Best”

V i s i t B r i d g e s t o n e o n t h e I n t e r n e t : w w w . t r u c k t i r e s . c o m

For over 75 years, Kenworth has been making the trucks it

calls “The World’s Best.” And, since 1992, durable, retreadable

Bridgestone radials have been original equipment on new

Kenworth trucks.

And now, Bridgestone’s best high performance tire,

the R227 unidirectional radial, is standard original equipment

on Kenworth trucks.

Keep your standards as high as Kenworth does. Insist on Bridgestone durability

and quality. See your dealer today.


Valerie Artmeier began her careerhauling aggregate, sand, blacktop

and other materials with a KenworthT800 dump truck for her dad, whostarted Artmeier Trucking in 1967.

Today, she’s taken over where herdad left off. Since his retirement inDecember, 2002,she’s run the Buffa-lo, New York-based

company, along with its “sister” com-pany, LCA Development, run by hermom, Linda. Combined, the twocompanies operate 39 trucks — Ken-worth T800s in dump applicationsand W900s for lowboy operations.

According to Valerie, one of the bigreasons for the company’s success is its drivers. “We takecare of our drivers, and they take care of us,”she says.“Wetreat them right and provide excellent equipment for themto drive. It’s why our turnover rate is so low.”

Artmeier recently took driver comfort one step furtherwhen it took delivery of the first T800 dump truck withKenworth’s new Extended Day Cab. “When I saw a pic-ture of the truck and all the extra room, we thought itmade sense for our operation,” says Valerie. “So far,response has been tremendous.”

The Extended Day Cab, available on Kenworth’s T600,T800 and W900 models, runs six inch-es longer with the cab roof raised fiveinches. It allows for two inches of addi-tional belly and leg room and 21 inchesof recline in the driver’s seat. Plus, itoffers extra storage — two cubic feetworth — behind the driver’s seat.

That extra space wasn’t lost onDavid Sprague, the Artmeier driverassigned to the new truck. “The leg

room is just phenomenal,” says Sprague. “Since I joinedthe company eight years ago, I’ve driven Kenworths andhave always loved them, but the added room with theExtended Day Cab is really something.” K

W

Driver DavidSprague and Valerie

Artmeier admire thespace in Kenworth’s

extended day cab.

Kenworth’s New Extended Day Cab aBig Hit with Artmeier Trucking

Look good.This Alcoa aluminum wheel, designed exclusively for Kenworth andavailable only through Kenworth dealers, features an attractive holepattern with “bevel around edging” for a distinctive look. Also availablewith the Dura-Bright® wheel treatment – no painted wheel can matchits luster and shine.

Look strong.Kenworth Stylized II wheels are forged from one piece, whicheliminates welds that concentrate stress where fatigue cracks canstart. In a crush test, Alcoa wheels proved to be 423 percent strongerthan steel wheels and are backed by a written five-year warranty.

Look smart.These wheels are lighter, so you get a higher payload, which meansmore revenue. And, you’ll get reduced maintenance costs becausetheir natural corrosion resistance means no sandblasting, priming orpainting. They run smoother, too, offering drivers a smoother ride andbrakes and tires that last longer. And, finally, they can increase yourtruck’s resale value by as much as $1,500.

KENWORTH STYLIZED IIAluminum Wheels by AlcoaA fresh new look at lightweight wheels.

a

© 2

003

Alco

a In

c. 10

8-18

5

Ask your Kenworth dealer about the new Kenworth Stylized II wheels by Alcoa, as well as the full line of Alcoa wheel accessories.

© 2003 ChevronTexaco Corporation. All rights reserved.

There’s no telling how far you’ll be able to go when your rig has the superior performance of Delo® 400 MultigradeMotor Oil.You’ll run with extra confidence knowing Delo’s extra margin of safety helps maximize engine durability formore uptime on the road. Delo. It’s a smart investment. Call 1-800-822-5823. Or visit us at: www.chevron-lubricants.com


When the Indy Racing League takes its show on theroad, the IRL sports reliable Kenworth T600s to

convey its class image and arrive on time.Each year from March through October, the racing

series that includes the Indianapolis 500 Mile Race usesfive T600s to pull trailers to the 16 events that comprisethe IRL’s IndyCarTM Series. According to Mel Harder,senior vice president of operations for the IndianapolisMotor Speedway, while its Kenworth T600s each averageonly about 40,000 miles a year, low operating costs andreliability are still important.“We try to be efficient in ouroperation and Kenworth helps us do that,” Harder said.“The Kenworths consistently get us to our events on time.”

Truck image and quality are also extremely impor-tant for the IRL. “We like the image our Kenworthsproject that shows they aren’t just regular trucks goingdown the road,” Harder said.“Everyone within the Indyindustry looks at our trucks as the class in the field. Theygive us the ‘wow’ factor.”

The Kenworth T600works on multiplelevels for the Indy

Racing League.

T2000 Completes81st Pikes Peak

Hill Climb

A Kenworth T2000 once againsuccessfully completed one ofthe most demanding events inmotor sports in the 81st PikesPeak International Hill Climb this summer. The Kenworth team took a newlyengineered tandem-axle T2000 race truck to the finish line in the Big Rig Divi-sion - Highway Class. This year’s entry featured a twin turbocharged CaterpillarC-16 engine, which reduced turbo lag and helped the vehicle accelerate morequickly coming out of the tight turns at Pikes Peak. The demanding courserequires the truck to brake from its top speed of nearly 100 mph down toless than 10 mph to negotiate the switchback corners, then speed up to 60mph or more in just over four seconds as it continues up the mountain.

Indy Racing League Chooses T600 Transportersfor Image, Reliability

KW

The reasonsare simple.

800.253.5105www.jostinternational.com

•Fifth wheels•Landing gear

& kingpins•Turntables

The perfect coupling...

For the past forty years, Jost fifthwheels have worked day in and dayout on the world’s most punishingroads, earning a reputation for highquality, safety, and durability.

Jost’s simple design means easy oper-ation, maintenance, and repair, makingJost the fifth wheel of choice aroundthe world.

Kenworth owners have already discov-ered this. With thousands of Jostwheels in service on Kenworthtrucks through aftermarket installa-tions, Jost has proven it can deliverthe high standard of quality set byKenworth’s nearly eighty years of inno-vation and superior performance.

With a fifth wheel designed for therequirements of North America,

Jost fifth wheels are now available fornew truck specifications at Kenworth.

Refer to the Kenworth data book forthe Jost product codes and specifya Jost fifth wheel for your newKenworth.

Jost is a recipient of the DAF PreferredSupplier award.


KW

Led by a gleaming 2004Kenworth W900L, the

Chevron Delo Truck is a cus-tomized tractor-trailer showtruck designed to educate theindustry on the importanceof oil and proper lubrication to help run customers’business more efficiently.The traveling exhibit has numerous displays and is featured at tradeshows,truck stops, OE dealerships, open houses, and a wide range of customerevents. Watch for it this fall at events such as the New England Truck Showin Hartford, Conn., and the Checker Auto Parts 500 in Phoenix.

20” Wide Seat Cushion

3 Chamber Air Lumbar,

Cushion & Back Bolsters

7” Fore / Aft Adjustment

w/Isolator Lockout

Matching Vinyl Suspension

Cover

Matching Vinyl Pocket on RH

side of Driver’s Seat

20” Wide Seat Cushion

Single or Triple Chamber Air

Lumbar

7” Fore / Aft Adjustment with

Isolator Lockout

Back Recline 6º to 23º, Infinite

Adjust

Contact National Seating at 800-222- 7328

or visit www.nationalseating.com.

National Seating offers the BackCycler®, an exceptional feature included in the

lumbar area of its National 2000 Series of seats. Ergonomically designed to

better fit the driver, the 2000 series offers the comfort and support that drivers

need.

National Seating is proud to be Kenworth’s choice for the standard seating

position in their new trucks. Like Kenworth, National Seating strives for the

highest quality and customer satisfaction. Have a Safe Ride.

Air Cushion Premium Plus

Matching Vinyl Map Pocket and

Carpet on Seat Back

Power Air Bolster Supports

Std Back Recline 6º to 35º

Additional 35º Recline

Cup Holder on LH Side of

Passenger’s Seat

6-Pos Seat Cushion Adjust

Air Suspension w/6” Vertical

Air Cushion Plus

2-Position Seat Cushion

Air Suspension W / 6” Vertical

Travel

Standard Right Pocket

W900L LeadsDelo Truck Tour

AG400 Series AirRide Suspension inProduction

Kenworth has begun produc-tion of heavy-duty truck modelspaired with the new lightweightAG400 Series air ride suspensionthat provides a smooth ride,reduces drivetrain stresses, and isvirtually maintenance free. Thesesuspensions are being offered ataxle ratings of 40,000 and46,000 pounds.

“Kenworth’s new AG400 Seriesair ride suspension enhances ride,stability and roll resistance;improves traction on uneven roadsurfaces; and reduces stress on uni-versal joints, linkages anddrivetrain components for greaterdrivetrain durability,” said JimBechtold, Kenworth’s chief engineer.“We also significantly reduced thepart count, making these light-weight, 8-bag suspensions virtuallymaintenance free. It’s a particularlygreat option for customers in pay-load critical applications.”

The AG400, with its 40,000-pound rear axle rating foron-highway use, continues Ken-worth’s long history in thedevelopment of innovative andproprietary suspension systems.“Our trucks are noted for theirsmooth ride and our suspensionsystems play a major role in aid-ing driver comfort,” Bechtold said.“The AG400 design features paral-lelogram geometry that maintainsthe driveline angle. This lessens theopportunity for vibration and cre-ates a smoother ride. Our designis also extremely lightweight yetdurable.” K

W

KW

www.roadranger.com800 /826-HELP (4357)

©2003 Eaton Corporation and Dana Corporation. All rights reserved.

ROADRANGER SERVICE

EATON® FULLER® CLUTCHES

DANA SPICER® TRAILER SUSPENSIONS

EATON® VORAD® CWS™

DANA SPICER® DRIVESHAFTS

DANA SPICER® AXLES & BRAKES

EATON® FULLER® TRANSMISSIONS

Eaton® Fuller ® AutoShift™ TransmissionsWith numbers like these, AutoShift transmissions have clearly established their reliability. Combining anindustry-proven Eaton® Fuller® manual transmission with electronic shift controls, AutoShift’s automatedmechanical design delivers the ultimate in performance and versatility. Automatic shifting technologyeliminates the driver fatigue associated with mechanical lever shifting– allowing the driver to keepboth hands on the wheel and keep more focused on driving. And, because the heart of AutoShift’sdesign is the less complex Eaton Fuller twin-countershaft transmission, service and parts are alwaysreadily available. Best of all, AutoShift transmissions are backed by the Roadrangers–the best salesand service team in the industry. Call a Roadranger, or visit our web site below, to find out howthe AutoShift can help your drivers and your bottom line.

AutoShift allows drivers

to keep both hands on the

wheel for safer driving.

TM

Documents

Kenworth Worlds Best Fall 03