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Keeping your digital office clean through transactional content management, social content management, mobile devices, and cloud computing
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Keeping Your Digital Office Clean
Wim PutzeysBusiness Meets IT – October 25, 2011
Slide 2
The Digital Office
25/10/2011
Is Everywhere
Slide 3
Digital Information Is on Everything
25/10/2011
Sour
ce: I
DC,
Gar
tner
, Mor
gan
Stan
ley
Rese
arch
Slide 4
It Is Shared with Everyone
25/10/2011
Your organization
Partners
Employees
Customers Competitors
And There Is More of It Every Day
25/10/2011 Slide 5
2005 2010 2015
Sour
ce: I
DC,
201
1
130 Exabytes
1227 Exabytes
7910 Exabytes
Age of the Exabyte(Transactions)
Age of the Zettabyte(Interactions)
Slide 6
So…
25/10/2011
Where is InformationIn Your Organization?
Slide 7
Keeping Your Digital Office Clean
Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges
25/10/2011
Slide 8
Yesterday’s Achievements, Relevant Today
25/10/2011
Sour
ce: i
ht.c
om
Transactional Content Management
Structured, repititive content-driven processes e.g. processing invoices, forms, cases, contracts,…
Productivity Less paper and paper storage Faster distribution and organization of work Improved service through easier status tracking Cheaper digital archiving
Compliance Easier access control More reliable and complete audit logs Better discoverability Easier content lifecycle management
25/10/2011 Slide 9
Transactional Content Management
25/10/2011 Slide 10
User Task & Document View
Manager Reporting View
Analyst Process View
Capture
E-mail/Office Fax
Paper E-forms
DocumentManagement
Business Process Management
Business Activity Monitoring
Integration
CRM ERP GIS DW/BI
Storage & Archiving
Records Management
Transactional Content Management
25/10/2011 Slide 11
Validation
Bulk scanning(mailroom) Capture server
Desktop scanning
Case management
Multifunctional
Occasional small volume
Bulk scanning(outsourced)
Validation (outsourced)
Current and legacy bulk scanning
High-volume,high predicatability
Transactional Content Management
25/10/2011 Slide 12
Transactional Content Management
25/10/2011 Slide 13
Transactional Content Management
25/10/2011 Slide 14
Not
e: li
st n
ot e
xhau
stive
, foc
used
on
Belg
ium
, ord
er d
oes
not i
mpl
y ra
nkin
g
• Open source
Alfresco
Microsoft Sharepoint 2010
IBM Filenet
Oracle UCM
ECM Suites
Open TextLivelink
Hummingbird
Capture Tools
BPM Tools
EMC Captiva
Nintex
Tibco Agilepoint
Global 360
Readsoft
IBM Datacap
Recomatics
NSI Autostore
EpehesoftEMC
Documentum
Activiti
Slide 15
Keeping Your Digital Office Clean
Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges
25/10/2011
Social Content Management
25/10/2011 Slide 16
Um…
Social Content Management
Ad hoc, unstructured processes Efficiency:
Find information faster Rely less on e-mail Save on travel costs
Cohesion, loyalty Lateral and bottom-up communication Feedback
Innovation
25/10/2011 Slide 17
Connect
Communicate
Collaborate
Transactional Content Management
25/10/2011 Slide 18
• Find information through
other people• Invite• Tag (yourself)• Subscribe (pull, not push
personalization)• Tweet• Ask a question
Connect
Transactional Content Management
25/10/2011 Slide 19
• Share and collaborate realtime (save on travel and e-mail)
• Check presence• VOIP, video
conference, chat (save on communication delays and costs)
Communicate
Transactional Content Management
25/10/2011 Slide 20
• Share and collaborate realtime (save on e-mail)
• Version• Tag• Send Tasks and
reminders• Comment and rate
(wisdom of the crowd)
Collaborate
Social Content Management
Beware: social content ≠ transactional content Decrease treshold to increase participation Go easy on the metadata Do not supersilo – consider enterprise search
instead
25/10/2011 Slide 21
Social Content Management
25/10/2011 Slide 22
Social Content Management
Lower treshold ≠ no governance Social code of conduct Rules for creating and destroying/archiving
workspaces Rules for transfering and classifying reference
content from workspaces Monitoring through content metrics
25/10/2011 Slide 23
Social Content Management
25/10/2011 Slide 24
Not
e: li
st n
ot e
xhau
stive
, foc
used
on
Belg
ium
, ord
er d
oes
not i
mpl
y ra
nkin
g
• Open source
Liferay
Microsoft Sharepoint + Lync
IBM Websphere Portal + Lotus
WCM + Lotus Quickr + Lotus Connection + Lotus
Sametime
Oracle Portal/WebLogic Portal/AquaLogic
Portal/Glassfish/Peoplesoft Portal/Webcenter Portal +
UCM
SAP Netweaver Portal
+ DM + Trex
Portals
Open TextVignette
Enterprise Search
Social Collaboration
Social Communication
KnowledgePlaza
BlueKiwiBaseCampJive
Yammer
Skype Cisco
GoogleDocs
Google+
GoogleApps
Lotus Notes
Sharepoint FAST
IBM Content Analytics and ES
Autonomy IDOLGoogle SA
Lucene
Box.net
Slide 25
Keeping Your Digital Office Clean
Yesterday’s achievements Content management today Tomorrow’s opportunities and challenges
25/10/2011
Looking Ahead
ECM in the Cloud Mobile ECM Big content/data
25/10/2011 Slide 26
ECM in the Cloud
Many ECM players in the public cloud, including: Sharepoint 365 Box.net IBM Websphere stack on Amazon EC2 Google Docs
Faster setup, more flexible scaling, pay per use
25/10/2011 Slide 27
ECM in the Cloud
Connecting inhouse repositories to the cloud
25/10/2011 Slide 28
Mobile ECM
25/10/2011 Slide 29
Big Content/Data
Use content, logs and content interaction data for: Classification: taxonomy development Governance: retention management Intelligence: sentiment analysis, network analysis,
trend analysis BI and search converge for analytics
25/10/2011 Slide 30
Transactional Content Management
25/10/2011 Slide 31
Thank You
Questions? For more information, please contact:Panoptic NVWim PutzeysVeldkant 31, B-2550 Kontich+32 (0)3 443 20 [email protected]