Kawanihan ng Pagmimina at Agham-Panluparegion8.mgb.gov.ph/images/MGB8_Citizens_Charter.pdf · maibibigay sa paglago ng pambansang ekonomiya at mg mga kanayunan. Ito ay imbes na umuunawa

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MINES AND GEOSCIENCES BUREAUKawanihan ng Pagmimina at Agham-Panlupa

CITIZEN’S CHARTER

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TABLE OF CONTENTSTalaan ng mga Nilalaman

pages/pahina

Vision and Mission/ Adhikain at Pakay …………………………………………………………………………..…… 3

Performance Pledge and Feedback and Redress MechanismPangakong Pagganap at Mekanismo sa Pagbibigay Katugunan ………….……………………………………...... 4

List of Frontline ServicesTalaan ng mga Tanggapan ng Pangunahing Paglingkod ……………………………………………………........… 5

Regional Office Frontline ServicesRehiyonal na Tanggapan ng Pangunahing Paglilingkod ………………………………………………….......….. 6

Geological Services/ Serbisyong Heolohikal …………………………………………………………..…….. 7

Request for Geohazard Identification SurveyHiling para sa Pag-alam sa Heolohikal na Panganib ……………..……………………….…….. 7

Request for Geological Site ScoopingHiling para sa Pag-alam sa Heolohikal na Lagay ng isang Lugar ……................................... 8

Request for Geological Investigation/ Geohazard AssessmentHiling para sa Heolohikal na Pagsusuri/ Pag-aaral sa Heolohikal na Panganib ….….......…… 9

Feedback Form/ Form para sa Pagbibigay Katugunan …………………………………………………………... 10

Abbreviations/ Mga Salitang Pinaikli …………………………………………………………………………………. 11

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VISIONThe Mines and Geosciences Bureau envisions a minerals industry that is notonly prosperous but also socially, economically and environmentallysustainable, with broad community and political support while positively andprogressively assisting in Government’s program on poverty alleviation andcontributing to the general economic wellbeing of the nation.

MGB also aims to be leading geosciences and georesources institution servingthe public and nation with scientific reliability.

ADHIKAINAng Kawanihan ng Pagmimina at Heosiyensya ay may adhikain na angindustriyang pagmimina ay hindi lamang maging masagana kundi ito aymanatili ring umaagapay sa lipunan, ekonomiya at kapaligiran, na maymalwakang suporta ng komunidad at politika habang positibo at tuloy-tuloyna tumutulong sa mga programang Pamahalaan sa pag-angat sa kahirapan atmakaambag sa pangkalahatang pag-unlad ng ekonomiya ng bansa.

Ang Kawanihan ay mayroon ding layunin maging pangunahing heosiyensiya atmaging linangan ng heolohiya na naglilingkod sa publiko at sa bansana maysiyentipikong sandigan.

MISSIONThe Mines and Geosciences Bureau, as steward of the country’s mineralresources, is committed to the promotion of the sustainable mineral resourcesdevelopment, aware of its contribution to the national economic growth andcountryside community development. It fully recognized that the developmentof a responsive policy framework in partnership with stakeholder to governmineral exploration, mining and investment decision, and an effectiveinstitution structure are fundamental requisites for the sustainable utilizationof the country’s mineral resources. It is adherent to the promotion ofgeological studies as an integral element of socio-economic development,environmental protection human safety Yet, It is sensitive to the knownenvironmental impacts of mining and the need for restoration andrehabilitation of thee-affected areas and the development and adoption ofenvironmental and geoscientific technologies.

PAKAYAng Kawanihan ng Pagmimina at Heosiyensya, tagapamahala ng yamangmineral ng bansa, ay pursigido na gumawa ng mga pamaraan tungo sapatuloy na pagtaguyod ng pagpapaunlad nang likas yaman mineral, batid andmaibibigay sa paglago ng pambansang ekonomiya at mg mga kanayunan. Itoay imbes na umuunawa na ang paghubog ng isang responsablengpagbalangkas ng patakaran, kaagapay ang mga iba’tibang sector upangpamahalaan ang paghahanap ng mina, pamumuhunan sa mina at epektibongpangangsiwa sa pagmina, ang mga pangnunahing kailanagn tungo sa patuloyna pakikinabang sa yamang mineral ng bansa. Ito at tumutogon sapagpapalawig ng mga pag-aaral sa heolohika bilang bahaging elemento sapaglinang ng sosyo-ekonomikal, pangangalaga sa kapaligiran at angkapakanan o kaligtasan ng mamamayan. Ganun pa man, ito ay sensitibo samga epekto ng pagmimina sa kapaligiran at ang pangangailangan maibalik atmaisaayos ang mga lugar na naapektuhan ng pagmimina at ang papaunlad atpaggamit ng pangkapaligiran at heolohiyang teknolohiya.

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PERFORMANCE PLEDGEWe, the Men and Women of the Mines and Geosciences Bureau, do hereby

pledge and commit to serve you, our clients and stakeholders, according to ourservices standards guided by the principles of –

Mutual accountability, integrity and professionalism;

Genuine customer services; and

Best performance possible.

PANGAKONG PAGGANAPKami, ang mga Kalalakihan at kababaihan ng kawanihan ng

Pagmimina at Heosiyensya ay sumusumpa at nangangako na kayo atpaglinkiuran, ang aming mga kliyente at mga iba’t-ibang may kinalaman sa

mina, alin sunod sa aming pamantayan ng paglilingkod, ginagabayan ng mgasimulaing:

Magkaugnay na pananagutan, katapatan at Propesyonalismo;

Garantisadong serbisyo-publiko; at

Bagay at mahusay na pagganap ng tungkulin.

FEEDBACK AND REDRESS MECHANISMPlease let us know how we have served you by doing any of the following:→ Accomplish and submit the feedback Form at the Public

Assistance and Complaints Desk.→ Send your feedback through e-mail ([email protected])

Or write us at Mines and Geosciences Bureau, North Avenue, DilimanQuezon City.

→ Talk to the OFFICER OF THE DAY.If you are not satisfied with our service, your written/verbal complaints shallimmediately be attended to by Officer of the Day the Public Assistance andComplaints Desk.

THANK YOU for helping us continuously improve our services.

MEKANISMO SA PAGBIGAY KATUGUNANPakiusap na ipaalamsa amin kung papano namin kayo pinaglingkuran sa paggawa ngalin man sa mga sumusunod:→ Gawin at isumite angTalaanng Puna sa Pampublikong

Tagatulong at sa Mesang nakatalaga upang ipahayag ang Karaingan.→ Ipadala ang inyong puna sa pamamagitan ng e-mail

([email protected]) o kaya ay sumulat sa amin sa Mines and GeosciencesBureau, North Avenue, DIliman, Quezon City.

→ Makipag-usap sa nakatalagang Opisyal sa Arawna Naturan.

Kung kayo ay hindi na siyahan sa aming paglilingkod, ang inyong mga karaingan onakasulat na hinaing ay dagliang tututgunan ng Opisyal sa Araw na Naturan saMesang nakatalaga sa Pampublikong-Tulong at Hayagan ng karaingan

Maraming salamat po sa inyong pagtulong upang patululoy na mapabuti an gamingpagserbisyo

MANAGEMENTTAGAPAMAHALA

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LIST OF FRONTLINE SERVICESTALAAN NG MGA PANGUNAHING PAGLILINGKOD

REGIONAL OFFICE/ REHIYONAL NA TANGGAPAN

Type of Frontline ServiceUri ng Pangunahing Paglilingkod

Fees**Bayarin** Forms* Processing Time***

Tagal ng Proseso***Persons/Office in Charge

Tao/ Tanggapang Namamahala

GEOLOGICAL SERVICES/ SERBISYONG HEOLOHIKAL

→ Request for Geohazard Identification Survey→Hiling para sa Pag-alam sa Heolohikal na Panganib

→ Request for Geological Site Scooping→ Hiling para sa Pag-alam sa Heolohikal na Lagay ng isangLugar

→ Request for Geological Investigation/ Geohazard Assessment→ Hiling para sa Heolohikal na Pagsusuri/ Pag-aaralsaHeolohikal na Panganib

Geosciences Division



*Form : Available FREE OF CHARGE/ Libre, walang bayad**Fees and Charges : Based on the Schedule of Fees and Charges/ Base sa Talaan ng Bayarin at Singilin***Metallurgical Services (Complex) take more than 10 days, hence; do not fall within the period of completion of transaction prescribed in the Anti-Red Tape Act (ARTA)/Serbisyo Metalurhiko (pagmasalimuot) mahigitsa 10 araw, kaya hindi ito pumapatak sa panahon ng pagkakumpleto ng transakayon nais inasaad sa Anti-Red Tape Act (ARTA)

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REGIONAL OFFICEREHIYONAL NA TANGGAPAN

FRONLINE SEVICESPANGUNAHING PAGLILINGKOD

GEOLOGICAL SERVICESSERBISYONG HEOLOHIKAL

pages/ pahina• Request for Geohazard Identification Survey• Hiling para sa Pag-alam sa Heolohikal na Panganib ……………..……………………………………. 7

• Request for Geological Site Scooping• Hiling para sa Pag-alam sa Heolohikal na Lagay ng isang Lugar ……........................................... 8

• Request for Geological Investigation/ Geohazard Assessment• Hiling para sa Heolohikal na Pagsusuri/ Pag-aaral sa Heolohikal na Panganib ……………………… 9

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GEOLOGICAL SERVICESSERBISYONG HEOLOHIKALRequest for Geohazard Identification Survey (GIS)Hiling para sa Pag-alam sa Heolohikal na Panganib

Schedule of Availability of Services : Monday – Friday; 8:00 A.M. – 5:00 P.M. without noon breakIskedyul ng Serbisyo : Lunes – Biyernes; 8:00 ngumaga – 5:00 ng hapon, walang tigil sa katanghalianWho May Avail of the Services/ : General PublicSino ang maaring Kumuha ng Serbisyo : PangkalahatangPublikoWhat Are the Requirements : 1. Letter of request address to the Regional Director, Mines and Geosciences Bureau

(Sulat ng kahilingan para sa Rehiyonal na Patnugot, Kawanihan ng Pagmiimina at Heosiyensya)2. Attachment to the letter: Project description and Site Development Plan

Duration/ Tagal : 7 – 10 days/ arawHow to Avail of the Services :Paano makakauha ng Serbisyo :

Step/Hakbang

Applicant/ ClientAplikante/Kliyente

Service ProviderNagbibigay ng Paglilingkod

Duration of ActivityTagal ng Aktibidad

Persons In ChargeTaong Namamahala Fees’/ Bayad Form

1

• Submit LetterRequest• Magsumite ng Sulatng Kahilingan

• Receives Letter-Request and forwards to the Officeof the Regional Director (ORD)• Tanggapin ang Sulat ng Kahilingan at ipadala saOpisina ng Rehiyonal na Patnugot (ORP)

• Transmits to Geosciences Division (GD)• Ipadala sa Geosciences Division (GD)

• Transmits to Geologist/ Technical Staff• Ipadala sa Geologist/ Teknikong Tauhan

• 1 day/ araw

• 1 day/ araw

• 5 minutes/ minuto

• Records Section –Administrative Division/• Seksyon Tagatala-AdministratibongDibisyon

• Office of theRegional Director (ORD)/• Opisina ng Rehiyonalna Patnugot (ORP)

• Chief, GD/ Hepe, GD

2

• Meets withGeologist/ TechnicalStaff• Makipagpulong saGeologist/ TeknikongTauhan

• Geologist/ Technical Staff discuss & arrangeschedule for the conduct of Geohazard IdentificationSurvey (GIS)• Geologist/ Teknikong Tauhan ay mag-uusap atitatakda ang araw ng pagsasagawa ng Pag-alam saHeolohikal na Panganib (GIS)

• 2 hours/ oras• Geologists/Technical Staff, GD

• Geologist/ TeknikongTauhan, GD

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• Prepare Order of Payment in two (2) Copies• Ihanda ang Utos ng Pagbabayad, gawin ng maydalawang (2) kopya

• Review/Initials Oder of Payment• Rebisahin/Mag-inisyal sa Utos ng Pagbabayad

• Sign Order of Payment• Lagdaan ang Utos ng Pagbabayad




• Administrative Staff,GD• AdministratibongTauhan, GD

• Geologists/Technical Staff, GD



3

• Pays the Fee/s• Bayaran angUpa/Bayarin

• Accepts payment and issue Officials Receipt (OR)• Tanggapin ang bayad at magbigay ng Opisyal naResibo (OR) • 15 minutes/ minuto • Casher/ Kahero

• Php 2,000.00/Person/day, minimum ofPhp 6,000.00Transportation and otherincidental expenses to theprovided by the requestingparty.• Php 2,000.00/tao/araw,minimum Php 6,000.00.Transportasyon at iba panggastusin ay sagot nggrupong humiling

4

• Submits Order ofPayment duplicate toLGSD/MGSD• Isumite ang kopya ngUtos ng Pagbabayad saLGSD/MGSD

• Conducts GIS/ • Gawin ang GIS • 1 – 4 days/ araw • Geologists/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD

5

• Prepare/Signs Geohazrd Identification Report (GIR)• Ihanda at Lagdaan ang Geohazard IdentificationReport (GIR)

• 2 days/ araw • Geologists/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD

6

• Prepares/ Initials• Ihanda/Mag-inisyal sa Sulat Pag-iindoso/ Lagdanang Sulat Pag-iindoso

• 15 minutes/ minuto • Chief, GD/ Hepe, GD

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7

• Presents ID to GD (orin cases of Authorizedrepresentative, presentproof of authorization)• Ipakita ang ID sa GD(kung autorisadongrepresentante,ipakitaang patunay) atkilalanin angpagtangagp sa GIR

• Release GIR to client/ • Ibigay sa Kliyente ang GIR) • Any time at heclient’s convenience• Kahit anong orasna maginhawa sakliyente


END OF TRANSACTION/ KATAPUSAN NG TRANSAKSIYON*Fees and Charges/ Bayarin at Singilin : Based of the Schedule of Fees and Charges/ Base sa Talaan ng mga Byarin at Singilin

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GEOLOGICAL SERVICESSERBISYONG HEOLOHIKALRequest for Geological Site Scooping (GSS)Hiling para sa Pag-alam sa Heolohikal na Lagay ng isang Lugar



Duration/ Tagal 15 – 20 days/ arawHow to Avail of the Services :Paano makakauha ng Serbisyo :

Step/Hakbang



Duration of ActivityTagal ng Aktibidad

Persons In ChargeTaong Namamahala

Fees’Bayad Form

1

• Submit LetterRequest• Magsumite ng Sulatng Kahilingan




• 1 day/ araw

• 1 day/ araw


• Records Section –Administrative Division• Seksyon Tagatala-AdministratibongDibisyon

• Office of theRegional Director/• Opisina ng Rehiyonalna Patnugot (ORP)

• Chief, GD • Hepe, GD

2

• Meets withGeologist/ TechnicalStaff• Makipagpulong saGeologist/ TeknikongTauhan


• 2 hours/ oras



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• Prepare Order of Payment intwo (2) Copies• Ihanda ang Utos ng Pagbabayad, gawin ng maydalawang (2) kopya







• Geologists/Technical Staff, GD• Geologist/ TeknikongTauhan, GD


3

• Pays the Fee/s• Bayaran angUpa/Bayarin

• Accepts payment and issue Officials Receipt (OR)• Tanggapin ang bayad at magbigay ng Opisyal naResibo (OR)

• 15 minutes/ minuto • Casher/ Kahero• Php 2,000.00/Person/day, minimum ofPhp 6,000.00Transportation and otherincidental expenses to theprovided by the requestingparty.• Php 2,000.00/tao/araw,minimum Php 6,000.00.Transportasyon at iba panggastusin ay sagot nggrupong humiling

4

• Submits Order ofPayment duplicate toLGSD/MGSD• Isumite ang kopya ngUtos ng Pagbabayad saLGSD/MGSD

• Cunducts GIS• Gawin ang GIS

• 1 – 4 days/ araw• Geologists/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD

5

• Prepare/Signs Geohazrd Identification Report (GIR)• Ihanda at Lagdaan ang Geohazard IdentifiacationReport (GIR)

• 2 days/ araw• Geologists/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD

6

• Prepares/ Initials• Ihanda/Mag-inisyal sa Sulat Pag-iindoso/ Lagdanang Sulat Pag-iindoso

• 15 minutes/ minuto • Chief, GD/ Hepe, GD

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7

• Presents ID to GD (orin cases of Authorizedrepresentative, presentproof of authorization)• Ipakita ang ID sa GD(kung autorisadongrepresentante, ipakitaang patunay) atkilalanin angpagtangagp sa GIR

• Release GIR to client• Ibigay sa Kliyente ang (GIR)

• Any time at heclient’s convenience• Kahit anong orasna maginhawa sakliyente


8

• Submits LetterRequest with three (3)copies of engineeringGeological andGeohazard Assessmentreport (EGGAR)• Magsumite ng Sulatng Kahilingan na maykasamang tatong (3)kopya ng EngineeringGeological andGeohazard AssessmentReport (EGGAR)

• Receives EGGAR and forward to the ORD• Tanggapin ang EGGAR at ipadal sa Opsina ngRehiyonal na Patnugot (ORP)

• Transmit to GD/ • Ipadala sa GD

•Transmits to Technical Staff• Ipadala sa Teknikong Tauhan

• Prepares Order of Payment in two (2) copies• Ihanada ang Utos ng Pagbayad, gawin ng maydalawang (2) kopya

• Review/Initials Order of Payment for EGGAR Review• Rebisahin/Mag-inisyal sa Utos ng Pagbabayad parasa Pagrebisa ng EGGAR

• Signs Order of Payment• Lagdaan ang Utos ng Pagbabayad

• 1 day / araw

• 1 day / araw

• 5 minutes / minuto

• 5 minutes / minuto




• Office of the RegionalDirector• Opisina ng Rehiyonalna Patnugot

• Chief, GD/• Hepe, GD


• Geologist/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD

• Chief, GD/ Hepe, GD9 • Pays the Fee/s

• Bayaran angUpa/Bayarin

• Accepts payment and issues Official Receipt (OR)• Tanggapin ang bayad at magbigay ng Opisyal naResibo (OR)

• 15 minutes/ minuto • Casher/ Kahero • Php 6,000.00

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10 • Submits Order ofPayment duplicate toTechnical/Administrative Staff-GD• Isumite ang kopya ngUtos ng Pagbyad saTekniko/AdministratibongTauhan-GD

• Review EGGAR & prepares Geological ReviewReport (GRR)• Pag-aralan ang EGGAR at ihanda ang GeologicalReview Report (GRR)• Forward GRR with Letter of Endorsement to theChief, GD• Ipdala ang GRR na may kasamang Sulat Pag-iindorso sa Hepe,• Evaluates GRR and Initials Letter-Endorsement (incase of rectification, Returns to Geologist/Technical Staff• Pag-aralan ang GRR at Mag-inisyal sa Sulat Pag-iindorso ( kung may pagwawasto, ibalik saGeologist/Teknikong Tauhan

• 2 – 5 days / araw• 1 days / araw• 2 – 3 days / araw

• Geologist/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD• Geologist/ TechnicalStaff, GD• Geologist/ TeknikongTauhan, GD• Chief, GD/ Hepe, GD

11 • Review GRR and signs Letter of Endorsement(in case of rectification returns to GD)• Pag-aralan ang GRR at Lagdaan ang SUlat Pag-iinsdo GD (kung may pagwawasto, ibalik sa GD)

• 1 day / araw • Regional Director/• Rehiyonal na Patnugot

12 • Presents ID (or incases of authorizedrepresentative,presents proof ofauthorization) andacknowledges receiptof GRR• Ipakita ang ID sa GD(kung autorisadongrepresentante, ipakitaang patunay) atkilalanin angpagtangagp sa GRR

• Releases GRR to Client• Ibigay sa Kliyente ang GRR

• anytime at theclient’s convenience• Kahit anong orasna maginhawa sakliyente


END OF TRANSACTION/ KATAPUSAN NG TRANSAKSIYON

* Fees and Charges/ Bayarin at Singilin : Based of the Schedule of Fees and Charges/ Base sa Talaan ng mga Byarin at Singilin

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GEOLOGICAL SERVICESSERBISYONG HEOLOHIKALRequest for Geological Investagation (GI)/ Geohazard Assessment (GA)Hiling para sa Heolohikal na Pag-susuri (GI)/ Pag-aaral sa Heolohikal na Panganib (GA)



Duration/ Tagal 20 – 25 days/ arawHow to Avail of the Services :Paano makakauha ng Serbisyo :

Step/Hakbang



Duration ofActivity

Tagal ng Aktibidad

Persons In ChargeTaong Namamahala

Fees’Bayad Form

1 • Submit LetterRequest• Magsumite ng Sulatng Kahilingan




• 1 day/ araw

• 1 day/ araw



• Office of theRegional Director• Opisina ng Rehiyonalna Patnugot (ORP)

• Chief, GD/ Hepe, GD2 • Meets with

Geologist/ TechnicalStaff• Makipagpulong saGeologist/ TeknikongTauhan


• 2 hours/ oras



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• Prepare Order of Payment intwo (2) Copies• Ihanda ang Utos ng Pagbabayad, gawin ng maydalawang (2) kopya







• Geologists/Technical Staff, GD• Geologist/ TeknikongTauhan, GD

• Chief, GD/ Hepe, GD3 • Pays the Fee/s

• Bayaran angUpa/Bayararin

•Accepts payment and issues Official Receipt (OR)• Tanggapin ang bayad at magbigay ng Opisyal naResibo (OR)

• 15 minutes /minuto

• Casher/ Kahero • Php 2,000.00/ Person/day,minimum of Php 6,000.00Transportation and otherincidental expenses to theprovided by the requestingparty.• Php 2,000.00/tao/araw,minimum Php 6,000.00.Transportasyon at iba panggastusin ay sagot ng gruponghumiling.

4 • Submits Order ofPayment duplicate toLGSD/MGSD andaccompanies theGeologist/ TechnicalStaff to the site/ studyarea.• Isumite ang kopya ngUtos ng Pagbabayad saLGSD/MGSD atsamahan angGeologist/teknikongTauhan sa lugar napag-aaralan.

• Conducts GI/GA• Isagawa ang GI/GA

• 1 week includingtravel time; alsodependent on size ofcoverage area• 1 linggo kasama naang oras ngpaglalakbay;depende sa laki nglugar.

• Geologist/ TechnicalStaff, GD• Geologist/TeknikongTauhan, GD

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5 • Submit/s sample tothe MGB Laboratory(see Laboratory forProcedures)• Isumite ang mgasamples sa Laboratoryong Kawanihan ngpagmimina atHeosiyensya (tingnanang mga proseso pangLaboratoryo)

• Accepts samples• Tanggapin ang Samples

• Laboratory Analysis• Pagsusuri sa Laboratoryo

• 1 day/ araw

• Dependent onnumber of samplessubmitted and typeof analysis required• Depende sa daming samples at uri nggagawing pagsusuri

• MGB RegionalLaboratory• Rehiyonal naLaboratoryo, Kawanihanng Pagmimina atHeosiyensya

• MGB RegionalLaboratory• Rehiyonal naLaboratoryo, Kawanihanng Pagmimina atHeosiyensya

• Refer to fees and charges• Tingnan ang Talaan ng mgaBayarin at Singilin

6 • Prepares/ Signs technical Report(Geological Investigation) Report• Ihanda at lagdaan ang Teknikong Ulat (GeologicalInvestagation Report/Geohazard Assessment Report

• 2 weeks (afterrealise of results oflaboratory analysis)• 2 lingo (pagkataposmailbas ang resultang laboratoryongpagsusuri)

• Geologist/ TechnicalStaff• Geologist/ TeknikongTauhan

7 • Prepares/Initials Letter of Endorsement• Ihanda/Maginisyal sa Sulat Pang-iindorso

• Signs Letter of Endorsement• Lagdaan ang Sulat-Pag-iindorso

• 15 minutes/ minute

• 1 day/ araw


• Regional Director• Rehiyonal na Patnugot

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8 • Presents ID (or incases of authorizedrepresentative,presents proof ofauthorization) andacknowledges receiptof GRR• Ipakita ang ID sa GD(kung autorisadongrepresentante, ipakitaang patunay) atkilalanin angpagtangagp sa GRR

• Releases GRR to Client• Ibigay sa Kliyente ang GRR

• anytime at theclient’s convenience• Kahit anong orasna maginhawa sakliyente


END OF TRANSACTION/ KATAPUSAN NG TRANSAKSIYON

* Fees and Charges/ Bayarin at Singilin : Based of the Schedule of Fees and Charges/ Base sa Talaan ng mga Byarin at Singilin

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CITIZEN’S CHARTER PROCESS No. _____Name of Agencies : MINES AND GEOSCIENCES BUREAU Region 8Frontlines Services : Document AuthenticationSchedule of Availability of Services : 8:00 AM – 5:00 PM, Monday to FridayHow to Avail of the Services :

No CUSTOMER ACTIVITY MGB ACTIONOFFICE/PERSONRESPONSIBLE/

LOCATIONDURATION DOCUMENTARY AMOUNT

OF FEE/S

[A] [B] [C] [D] [E] [F] [G]

1.) • Fill up the prescribedForm after showingany governmentissued ID and satisfyingspecific requirements.

• Check the completeness of submittedrequirements, stamp the date and time on thedocuments.

• Forward all documents to action officer.

• ReceivingPersonnel

• 30 Minutes

• 1. Duly accomplishedcustomer request form2. Government issued ID3. SPA for representative(Private)4. Official Letter Request(Government Employee)

• Verify all requirements and indicate theamount to be paid in the Request ofindicate if the request pertains to restricteddocuments

• Action Officer

• Approved and sign Request Form orforward request to the Director/ RDconcerned if request pertains to documentsfor Limited Circulation or RestrictedDocuments.

• Confident and Top Secret DocumentsAre subject to the approval of the Secretary.

•Division Chief/Head, Records

Unit

• Prepared/ Approved Order of Payment • Accountant/Casher • 5 Minutes

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2.) • Pay to the Casher; theAuthentication Fee

• Accept payments and issueOfficial Receipt

• Casher • Minutes

• Php50.00 / set+ Php 5.00/ pageexceptthosecoveredwithOfficialLetterRequest

• Check the Official Receipt and preparethe Requested Authentication • Action Officer • 5 Minutes • Official Receipt

• Reproduce and stamp certifiedcopy on requested documents.

1-20 pages 30 mins.21-50 pages 1 hour

51-100pages 2 hours

101-200pages 4 hours

More than200 pages 1 day

• Determine accuracy and initialAuthentication.

• 5 Minutes• Determine accuracy of theAuthentication and affix signature.

• Release the approved Authenticationto the costumer and forward thereceived Customer Request Fromto the Action Officer.

3.) Received Authentication • File the Costumer Request Form • Action Officer

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CITIZEN’S CHARTER PROCESS No. _____Name of Agencies : MINES AND GEOSCIENCES BUREAU Region 8Frontlines Services : Issuance of a Certification of No Records/Appeal/Motion for Reconsideration, etc.Schedule of Availability of Services : 8:00 AM – 5:00 PM, Monday to FridayHow to Avail of the Services :



OF FEE/S

[A] [B] [C] [D] [E] [F] [G]1.) • Fill up the prescribed

Form after showingany governmentissued ID and satisfyingspecific requirements.

• Check the completeness of submittedrequirements, stamp the date and time on thedocuments.

• Forward all documents to action officer.

• ReceivingPersonnel

• 30 minutes

• 1. Duly accomplishedcustomer request form2. Government issued ID3. SPA for representative(Private)4. Official Letter Request(Government Employee)

• Verify all requirements and indicate amountto be paid in the Request Form. • Action Officer

• Approved and sign Request Form. • Division Chief/Head, Records Unit

• Prepares/Approved Order of Payment andIssue Official Receipt.

• Accountant/Chaser • 5 minutes

• Php25.00exceptwhencovered byOfficialLetter

2.) • Pay to the Casher;the Certified Fee

• Accept payments and issueOfficial Receipt • Casher • 5 minutes

• Check the Official Receipt andPrepare the Request Certification. • Action Officer • 20 minutes • Official Receipt

• 30 minutes

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• Determine accuracy andinitial the Certification.

• Section Chief/Admin. Assistant/

Records Officer• Determine accuracy of theCertification and affix signature.

• Division Chief/Section Chief/Records Officer

• 30 minutes

• Release the approved Certificationto the customer and forward thereceived Customer Request Formto the Action Officer.

• AdministrativeAide/ ReleasingPersonnel

3.)• File the Customer Request Form. • Action Officer

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CTIZEN’S CHARTER PROCESS No. _____Name of Agencies : MINES AND GEOSCIENCES BUREAU Region 8Frontlines Services : Sales of Biding DocumentsSchedule of Availability of Services : 8:00 AM – 5:00 PM, Monday to FridayHow to Avail of the Services :



OF FEE/S

[A] [B] [C] [D] [E] [F] [G]

1.) • SecureOrder of Payment.

• Issues/Approved Order of Payment • Accountant 1

• 5 minutes

• Invitation to Bid(for Goods andInfrastructure Projects)• Request forExpression ofInterest/notice ofEligibility andshortlisting (forConsulting Services)

2.) • Pay correspondingAmount.

• Received payment and issue Official• Casher

• 5 minutes

• Aspublished/advertisednotified

3.) • SubmitOfficial Receipt.

• Received Official Receipt and issue Bid Documents• BAC SecretariatStaff

• 10 minutes

• Official Receipt

4.) • Receive Bidding Documents.•

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FLOWCHART FOR THE PROCESSING AND ISSUANCE OF FLOWCHART FOR THE PROCESSING AND EVALUATION OFA SAFETY ENGINEER &/OR INSPECTOR’S PERMIT APPLICATION FOR MECHANICAL/ELECTRICAL INSTALLATION’S PERMIT

FILING OF APPLICATION FOR SAFETY ENGINEER AND SAFETY INSPECTOR’SPERMIT AT MGB REGIONAL OFFICE WITH THE MANDATORY

REQUIREMENTS:

1. Duly filled up MGB Application form;2. Certified photo copy of College Diploma;3. Certificate of Employment present and previous signed under oath;4. Latest photograph, 2x2;5. Registration Fee (Php 1,000.00 new/ Php 1,500.00 renewal

EVALUATION OF THE DOCUMENTS WITH THE CONCERNED DIVIDION

FILING OF REQUEST FOR VERIFICATION OF THE INSTALLEDMECHANICAL/ ELECTRICAL INSATALLATIONS PERMIT AT MGB

REGIONAL OFFICE

IF OK, PAYMENT OFREGISTRATION FEE

IF NOT OK RETURENED TOAPPLICANT

APPROVAL OF THE SAFETY ENINEER &/OR SAFETY INSPECTOR’S PERMIT

RELASING OF THE APPROVED SAFETY ENGINEER &/OR SAFETYINSPECTOR’S PERMIT

PAYMENT OF VERIFICATION FEE AT MGB REGIONAL OFFICEVERIFICATION FEE = P 6,00.00

VERIFICATION OF CHRUSHING/SIZING PLANT ANDPREAPRATION OF THE REPORT

IF OK, APPROVAL OF THEELECTRICAL/ MECHANICAL

INSTALLATIO PERMIT

IF NOT OK, ADVISE THEAPPLICANT TO COMPLY

DEFICIENCIES

RELEASING OF THE APPROVED MECHANICAL/ELECTRICAL INSTALLATIONPERMIT

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FEEDBACK FORM(Pananawa o Puna)

COMPLIMENT COMPLAINT SUGGESTION(Papuri) (Reklamo) (Mungkahi)

Person(s)/Unit/Office Concerned or Involed________________________________________________________________________________________________________________________________________________

Facts or Details Surrounding the Incident:(Kaganapan o detalyeng bumabalot sa pangyayari)

(Please use additional sheet/s if necessary)(Mangayaring gumamit ng karagdagang papel kung kinakailnagn)

Recommendation(s)/Suggestion(s)/Desired Action from our Office(Rekomendasyon/Mungkahi/Nais na aksiyo mula sa aming tanggapan)

(Please use additional sheet/s if necessary)(Mangayaring gumamit ng karagdagang papel kung kinakailnagn)

Name: __________________________________________________________________ Office/Agency: _____________________________________________________(Pangalan) (Tanggapan/Ahensya)Addess: _________________________________________________________________________________________________________________________________________(Tirahan)Contact Number(s) (if any): ________________________________________________ E-mail Addess (if any): _______________________________________________

Signature: ______________________________________________________________ Date: _____________________________________________________________(Lagda) (Petsa)

Please let us know how we have served you. You may use this form for compliments, complaints or suggestions. Simply check the corresponding box.(IPaalam po ninyo sa amin kung paano naming kayo napaglingkuran. Maaring gamitin ito para sa papuri, reklamo o mungkahi. Mangyaring i-tsek lamang ang kahong naayon.