MEDICAL ASSISTANT PROGRAM

STUDENT HANDBOOK

Karen A. Fogle, M.S.Ed, CMA(AAMA) Coordinator, MED Program

Lehigh Carbon Community College will not discriminate against any employee, applicant for employment, student or applicant for admission on the basis of race, color, sex, pregnancy, political affiliation, religion, ethnicity, national origin (including ancestry), citizenship status, disability, age, marital status, family responsibilities, sexual orientation, gender identity, veteran or military status (including special disabled veteran or recently separated veteran), genetic information or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any grievance process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Inquiries about this policy and procedure may be made internally to: Donna Williams, Director of Human Resources/Title IX/Equity Coordinator, Office of Human Resources, 4525 Education Park Drive, Schnecksville, PA 18078, 610-799-1107, dwilliams@lccc.edu. PERM21-zz (2/17/16)

.TABLE OF CONTENTS

STATEMENT OF THE COLLEGE’S BELIEFS, MISSION, AND OPERATING PRINCIPLES ....................................................... 1

MEDICAL ASSISTANT PROGRAM .................................................................................................................................... 2

VISION, MISSION AND OBJECTIVES ........................................................................................................................... 2PROGRAM GOALS AND EVALUATION DOCUMENTATION ......................................................................................... 2PROGRAM ACCREDITATION STATUS ......................................................................................................................... 4

PROGRAM REQUIREMENTS ........................................................................................................................................... 5

OCCUPATIONAL PROJECTIONS .................................................................................................................................. 5STEPS TO ADMISSIONS .............................................................................................................................................. 5

CURRICULUM ................................................................................................................................................................. 7

SERVICE WORK POLICY .................................................................................................................................................. 7

MEDICAL ASSISTANT PROGRAM .................................................................................................................................... 8

SAMPLE TWO-YEAR PROGRAM OF STUDY ................................................................................................................ 8

MEDICAL ASSISTANT PROGRAM POLICIES..................................................................................................................... 9

ATTENDANCE POLICY MEDICAL ASSISTANT PROGRAM ............................................................................................ 9MAKE-UP TESTS AND ASSIGNMENTS ........................................................................................................................ 9SUPPORT SERVICES FOR STUDENTS WITH DISABILITIES .......................................................................................... 10HEALTH .................................................................................................................................................................... 10INCIDENT/ACCIDENTAL EXPOSURE ......................................................................................................................... 10PROCEDURE FOLLOWING EXPOSURE INCIDENT ...................................................................................................... 11CLINICAL INCIDENT REPORT .................................................................................................................................... 13GRADES .................................................................................................................................................................... 14CLINICAL EXPERIENCE - SECOND YEAR MED 205 AND MED 206 ............................................................................. 14UNIFORMS: CLINICAL DRESS CODE ......................................................................................................................... 16CERTIFICATION/PROFESSIONAL AFFILIATION .......................................................................................................... 17WITHDRAWAL FROM THE PROGRAM ..................................................................................................................... 17DISMISSAL FROM THE PROGRAM............................................................................................................................ 17RECORDS .................................................................................................................................................................. 17FOLLOW-UP OF GRADUATES ................................................................................................................................... 17

CONFIDENTIALITY STATEMENT ................................................................................................................................... 18

STUDENT CLINICAL EXPERIENCE AGREEMENT ............................................................................................................ 19

SAMPLE HEALTH RECORD ............................................................................................................................................ 23

AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS CODE OF ETHICS ....................................................................... 26

LEHIGH CARBON COMMUNITY COLLEGE

STATEMENT OF THE COLLEGE’S BELIEFS, MISSION, AND OPERATING PRINCIPLES

To support its mission, the college has established the following statement of Beliefs, Goals, and Guiding Principles: BELIEFS Our mission statement is based on our belief that: 1. Education is a vital aspect of life. 2. Education is important during all stages of life. 3. Education benefits the individual, the community and society. GOALS In order to fulfill our mission LCCC seeks to offer: 1. Transfer education for those who plan to continue their studies. 2. Career education and technical training for employment and advancement. 3. A variety of services to meet the lifelong education, personal growth, training, and

economic development needs of our community. 4. Instruction to strengthen the basic skills necessary for academic success. GUIDING PRINCIPLES As we implement our mission, we will offer: 1. Life skills so that our students can communicate, interact effectively, and think

critically. 2. The first two years of a broad academic experience for the student preparing to

transfer. 3. Career preparation for students to succeed in the workplace. 4. General education that can be used in many aspects of life. 5. Educational opportunities and services to all who are capable of benefiting from

the experience. 6. Continued education, ranging from one day non- credit workshops to fully

accredited associate degrees. 7. Remediation for the learner whose academic foundation is limited or incomplete. 8. A variety of support services to assess skills, enhance learning, and evaluate one's

personal educational goals. The college realizes that our students are the direct recipients of our services and that we are also accountable to their employees and the community. The college creates an environment in which students, staff, and community are actively engaged in the pursuit of learning.

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MEDICAL ASSISTANT PROGRAM

VVIISSIIOONN,, MMIISSSSIIOONN AANNDD OOBBJJEECCTTIIVVEESS Vision Statement To be the recognized leader in preparing the highest quality Medical Assistant professionals in the community. Mission Statement The Medical Assistant curriculum provides a course of study for students who wish to earn the Associate in Applied Science degree as a Medical Assistant. The Associate Degree program prepares graduates for employment as an entry level allied health professional, in ambulatory health care settings, supporting the American Association of Medical Assistants (AAMA) description of the professional as follows: The Medical Assistant is a professional, multi-skilled person dedicated to

assisting in patient care management. This practitioner performs administrative and clinical duties and may manage emergency situations, facilities, and/or personnel. Competence in the field also requires that a Medical Assistant display professionalism, communicate effectively, and provide instruction to patients.

Objectives of the program are to:

a. Prepare competent medical assisting practitioners at the entry level, who have validated their competencies to the medical community, through supervised clinical experience in Entry level Competencies as outlined in the 2008 Standards and Guidelines, and through current Role Delineation analysis of the profession.

b. Provide graduates who have further validated their competence to practice by achieving the credential of Certified Medical Assistant, ( CMA) after successfully passing the certification examination of American Association of Medical Assistants.

c. Promote membership in the professional association, AAMA, the American Association of Medical Assistants, as a means of professional growth and to encourage continued education.

PPRROOGGRRAAMM GGOOAALLSS AANNDD EEVVAALLUUAATTIIOONN DDOOCCUUMMEENNTTAATTIIOONN

The goals of the Medical Assistant Program are related to the vision and mission of the college, as well as being responsive to the needs of the medical community, by providing competent Medical Assistants for employment in the healthcare work force.

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PROGRAM EVALUATION DOCUMENTATION

GOAL STANDARD EVALUATION METHOD

STUDENT OUTCOMES

1. To provide instruction to students to meet the essentials of American Association of Medical Assistants (AAMA)

Students will maintain a "C" or better average in all courses in Medical Asistant program.

Course tests, clinical evaluations, student surveys, lab exercises, course evaluations, evaluations of faculty.

Course evaluations, student grades, attrition, and graduation statistics available from the coordinator.

2. To provide students with a strong educational and clinical background, to successfully pass the AAMA certification exam.

At least 80% of all students taking the accreditation will successfully pass.

AAMA Exam results, course evaluations.

2010 – 100% 2011 – 100% 2012 – 91% 2013 – 70% 2014 – 100% 2015 – 66%

3. To encourage students to participate in the local, state, and national Medical Assistant Associations.

At least 50% of all students will enroll in the local and national association.

Student survey information. Local Chapter AAMA.

2010 – 50% 2011 – 50% 2012 – 40% 2013 – 80% 2014 – 90% 2015 – 90%

4. To prepare competent Medical Assistants for entry level employment, in various types of ambulatory health care settings.

All students employed as Medical Assistants will be employed within six months of graduation.

Employment survey, graduate student surveys, program evaluations.

2010 – 100% 2011 – 93% 2012 – 90% 2013 – 80% 2014 – 90% 2015 – 90%

February 17, 2016

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THE PROGRAM AND ACCREDITATION STATUS Medical Assistant (A.A.S.) Graduates of this program are prepared for entry level employment in physicians' offices, or in capacities utilizing medical secretarial and/or basic clinical and laboratory training. Employment opportunities for which graduates will be qualified, include the ability to perform administrative and clinical duties, under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include obtaining and recording vital signs and medical histories, preparing patients for examination, drawing blood, providing the patient with information for continued care and treatment, and administering medications as directed by physician. This program focuses on preparation of a multi-skilled allied health professional, able to function primarily in ambulatory care settings, such as medical offices and other outpatient care facilities. Upon completion of the program, the student will be able to perform basic administrative skills as well as clinical procedures, as indicated by the 2015 MAERB standards and Entry Level Competencies of the American Association of Medical Assistants and the Role Delineation Study. The graduate will function as member of the health care team, and serve as liaison between the physician and other individuals.

PPRROOGGRRAAMM AACCCCRREEDDIITTAATTIIOONN SSTTAATTUUSS The program is accredited by the Commission on Accreditation of Allied Health Education Programs (www.caahep.org) upon recommendation of the Medical Assisting Education Review Board (MAERB). Commission on Accreditation of Allied Health Education Programs, 20 N. Wacker Drive Suite 1575 Chicago, IL 60606 Phone: 1-800-228-2262 The AAMA web site is : aama-ntl.org. Graduates of the program are prepared to take the AAMA Medical Assistant Certification Examination following graduation. Graduates are then granted the credential CMA(AAMA). The LCCC Medical Assistant Program was last accredited in fall 2009 and granted full accreditation for the maximun 10 years, 2019.

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PROGRAM REQUIREMENTS

OOCCCCUUPPAATTIIOONNAALL PPRROOJJEECCTTIIOONNSS The Pennsylvania Department of Labor and Industry estimates an increase of 23% in the employment of Medical Assistants in the Allentown-Bethlehem-Easton area. According to the Federal Bureau of Labor Statistics, Employment of medical assistants is projected to grow 23 percent from 2014 to 2024, much faster than the average for all occupations. Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Medical Assistants, on the Internet at http://www.bls.gov/ooh/healthcare/medical-assistants.htm (visited February 10, 2016).

SSTTEEPPSS TTOO AADDMMIISSSSIIOONNSS Admission information and requirements for the Medical Assistant program are as follows:

a. Applicants are required to have a high school diploma or GED and successful completion of appropriate high school or postsecondary courses.

b. Applicants need to apply online for admission to the college. c. Applicants should review Program Information, Steps to Admission, and the

Student Handbook on LCCC website. d. Acceptable scores on LCCC placement testing is required, OR current

enrollment with successful completion of all developmental classes prior to Fall admission. This includes, Math 090, RSS 99, RSS 100, ENG 99 and ENG 100. ( See Advising Office for verification of testing exemptions, if applicable)

e. Applicants should schedule an appointment with an Academic Advisor to review the program requirements and admission procedures.

f. Official transcripts from any prior college or technical school must be received by the Registrar office and officially evaluated for any transfer credit upon admission to the program.

g. Completion of 8 hours of observation is required in a medical office. All observation hours must be completed within a year of application, and the “Observation Verification Form” must be submitted along with the “ Medical Assistant Program Application for Admission”. Applicants are responsible to secure observation site.

h. The Medical Assistant Program Application for Admission must be completed and submitted prior to May 1 for admission to the program in the Fall Semester of the same calendar year.

i. Students must maintain a 2.2 cumulative GPA and earn a minimum of a “ C” grade in all required courses of the Medical Assistant Program curriculum to continue on in the program.

j. Students accepted to the program may only withdraw or repeat one course in the Medical Assistant curriculum, in which they received a grade below “ C “ to continue in the program.

k. Students with prior keyboarding skills, are encouraged to test out of beginner level AOT Keyboarding courses. Students should schedule the level one keyboarding exam in the Testing Center. Upon successfully passing level one, students may register for notification of the “ Full Keyboarding Exam” date. A

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fee is assessed by the college to grant credit hours to your transcript for testing out of Keyboarding courses.

l. Special program costs include health examinations, uniforms, books, medical supplies, criminal background checks and clearances. (Specific program costs are found in Student Handbook)

m. To participate in clinical experiences, a “ no record” status must be reported on ALL required clearances. See Student Handbook for prohibited offenses and detailed information.

n. Admission Notification – Applicants will be notified through their student lccc.edu email within one month of application deadline. A mandatory "Program Orientation" will be held prior to the Fall Semester start.

Program Costs for Medical Assistant Program In addition to LCCC tuition costs, the estimated costs for students to complete the Medical Assistant program are as follows. Please note, due to the rapidly changing nature of health care and the associated costs, the following are only estimates. Tuition and Fees: Tuition and fees change each academic year, please consult website at www.lccc.edu/tuition for current costs. Books (total for program) ........................................................................................ 800.00 Medical Assistant Program Supply Kit (this includes BP cuff, stethoscope & other medical supplies) .......................................................................................... 75.00 Uniform and Shoes................................................................................................. 200.00 Immunizations and Physical Exams (depending on personal medical insurance) ................................................................................. 100.00 to 500.00 CPR Certification ...................................................................................................... 55.00 Student Healthcare Liability Insurance 20.00 - 40.00 (Healthcare Provider Service Organization - www.hpso.com ) or personal policy AAMA (CMA) Exam Fee ........................................................................................ 125.00 AAMA Student Affiliation Membership ………………………………………………….37.00

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CURRICULUM Medical Assisting is an associate in Applied Science Degree (A.A.S.) The two year degree prepares the student to function efficiently and effectively in physician's offices, clinics, and other ambulatory care settings. To be eligible for the A.A.S. degree in Medical Assisting students must attain at least a 2.2 grade point average in all work applicable toward graduation. A grade of "C" or higher in all Medical Assistant (MED) Program courses must be achieved. Both a full-time and part-time option are available for Medical Assisting students. Courses in the full-time program are offered during the day and/or online where available. The program is designed to be completed in a two years. Courses in the part-time option are offered during the day or online where available. However students following the part-time track will NOT be offically admitted to program, until completing ALL General Education & AOT courses. They also need to be prepared to complete the MED course work in the sequence designated. Students accepted into the program may only withdraw or repeat one class within the Medical Assistant curriculum in which a grade below "C" was received. Failure/withdrawl from two or more courses will result in the student being dismissed from the program. The program is designed for full time completion in two years or within three to four years following the part-time option. Students are not required to complete the program within these time constraints, however, they must complete the program within five years of starting. If unable to complete the program within a five year period, dismissal from the program will occur. All general education course within the program, must be taken in the semester progression listed within the curriculum. However, general education courses may be taken in advance of semester listed.

SERVICE WORK POLICY Clinical experiences, MED 205 and 206, are nonpaid supervised educational experiences for the MED student which are designed to provide mutual benefit for the student, the college and the clinical affiliate. Medical facilities agree to provide students with experience routinely performed by medical assistants under the supervision of designated supervisors. Students participating in a clinical affiliation receive 2 credit hours per semester clinical affiliation and may not be paid for any of the duties assigned to them as part of the clinical affiliation experience. Enrollment in MED 205 and Med 206 will depend upon satisfactory completion of listed prerequisites, consent of the instructor responsible for the courses and G.P.A. of 2.2 or better in all the Medical Assistant Program courses.

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LEHIGH CARBON COMMUNITY COLLEGE

MEDICAL ASSISTANT PROGRAM

SSAAMMPPLLEE TTWWOO--YYEEAARR PPRROOGGRRAAMM OOFF SSTTUUDDYY First Semester Credits AOT 112, 113, 114 Keyboarding I, II, III 3 AOT 206 Office Procedures 3 ENG 105 College English I 3 MAT 118 Business and Financial Mathematics 3 MED 101 Introduction to Medical Assisting 3 PSY 140 Introduction to Psychology 3 Second Semester AOT 117,118 Keyboarding IV, V 3 AOT 215 Medical Office Procedures 3 MAT 121 Mathematics for Allied Health 3 MED 102 Medical Assisting I 5 MED 104 Clinical Procedures I 3 Third Semester ACC 110 College Accounting 3 AOT 251 Advanced Medical Office Procedures 3 ENG 106 College English II 3 MED 201 Medical Assisting II 3 MED 203 Clinical Procedures II 3 MED 205 Clinical Experience I 2 Fourth Semester MED 202 Medical Assisting III 3 MED 206 Clinical Experience II 2 MED 216 Medical Office Management 3 PSY 145 Human Growth and Development 3 Elective General Education 3 Credit Total 66 Currently enrolled students should use the catalog of the year they enrolled for course selection and academic advisement. SSttuuddeennttss mmaayy aatttteenndd ppaarrtt ttiimmee,, tthhee pprrooggrraamm ccoooorrddiinnaattoorr wwiillll ddeessccrriibbee ssaammppllee sscchheedduulleess aanndd ppllaannss ffoorr ppaarrtt ttiimmee ssttuuddyy.. GGrraadduuaattiioonn iinn ttwwoo yyeeaarrss ((ffoouurr ccoonnsseeccuuttiivvee sseemmeesstteerrss)) rreeqquuiirreess ffuullll ttiimmee aatttteennddaannccee aass iinnddiiccaatteedd iinn tthhee ccaattaalloogg,, aanndd bbyy ssttrriiccttllyy ffoolllloowwiinngg tthhee ccoouurrssee sseeqquueennccee wwiitthhiinn tthhee ccuurrrriiccuulluumm..

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LEHIGH CARBON COMMUNITY COLLEGE

MEDICAL ASSISTANT PROGRAM POLICIES

AATTTTEENNDDAANNCCEE PPOOLLIICCYY MMEEDDIICCAALL AASSSSIISSTTAANNTT PPRROOGGRRAAMM Attendence is a professional attribute and has significant impact on student learning, skill competency and future hire potential. Students enrolled in the program are expected to attend ALL classes, make up any missed lab or clinical hour missed. Missing clinical experience may result in a student not meeting requiremnet of program and dismissal from program. 1. When you are unable to attend classes or you will be late because of illness or an

emergency, please call 610-799-1516 by 7:50 a.m. or if unable to reach Mrs. Fogle, leave a message. You may also email her kfogle@lccc.edu

2. Anticipated absences should be discussed with the instructors involved. 3. Tardiness of more than 10 minutes will be considered a "cut" unless the reason for the

tardiness is an acceptable one or the instructor has been notified before class by phone. 4. Plan to make necessary medical and dental appointments after school hours. 5. Have alternative means of transportation available. 6. If you must leave school early, please personally notify the instructors of classes you will

miss. 7. The program policy concerning class absence is that should absences reach the number

of MED classroom-lab hours scheduled in one week, action will be initiated to have you dropped from the course. Exceptions will be considered for emergencies of which the instructor has been notified or extended illnesses for which a physician's excuse is required. All Clinical Procedures laboratory practice/demonstration hours must be made up during scheduled open lab time, as arranged with the instructor.

MMAAKKEE--UUPP TTEESSTTSS AANNDD AASSSSIIGGNNMMEENNTTSS

Ten points will be deducted from all test scores missed due to absence. No bonus points will be offered on make up tests. Tests missed due to absence must be made up within one class period after returning to school, unless arrangements have been approved by the instructor on the day of return. Make-up tests will not be given during class periods.

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SSUUPPPPOORRTT SSEERRVVIICCEESS FFOORR SSTTUUDDEENNTTSS WWIITTHH DDIISSAABBIILLIITTIIEESS Students with disabilities (a substantial limitation of one or more major life activities for greater than six months) must first contact the Office of Disability Support Services (SH 150) at 610-799-1156 to request accommodations. Students are also encouraged to discuss arrangements with the instructor if there is a need to share vital medical information, or if special building evacuation assistance is required in an emergency situation. Students must be able to perform ALL Skills to Industry standard to enter into the clinical part of the program. Students who are unable to consistently perform to industry standards, will be dismissed from program, due to safety of the student and future patients who might be in their care.

HHEEAALLTTHH The college does not provide health care services. Students will be required to carry and maintain health Insurance and professional liability insurance. No student will be allowed to report to a clinical agency without all health requirements being completed. A physical examination is required prior to clinical experience, (MED 205). Students must meet or exceed the physical capacity indicated on the form to participate in the clinical area. All information is given to students completing MED 104 Clinical Procedures I, eligible to register for MED 205 Clinical Experience I. See the sample physical form in this handbook pages: 20-23. (Requirements are updated and dictated by the participating clinical facitlites.) To ensure the safety and well being of our students and patient populations, students are taught standard precautions and are required to demonstrate knowledge of these standards, to protect themselves against communicable disease, in the clinical setting. All students are required to receive an annual flu immunization. This maybe be a requirement of participating clinical sites, along with boosters for childhood immunizations not current.

IINNCCIIDDEENNTT//AACCCCIIDDEENNTTAALL EEXXPPOOSSUURREE Injury or illness occurring at one of the cooperating agencies while involved in clincial experience must be reported immediately to the Lehigh Carbon Community College Medical Assistant Coordinator. The coordinator will assess the situation and will decide whether to send the student home or, if necessary, send the student for immediate medical care. The financial responsibility for emergency health care is the responsibility of the student. The affiliating agency can provide basic health services to the student; however, the student should be encouraged to seek medical attention from their provider to ensure in network status and minimize financial impact.

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PPRROOCCEEDDUURREE FFOOLLLLOOWWIINNGG EEXXPPOOSSUURREE IINNCCIIDDEENNTT 1. Thoroughly cleanse site of injury or contamination with soap and water and whatever else

is the policy of the agency where incident occurred. 2. The clinical mentor/Office Manager is to complete a "Clinical Incident Report" and report

the incident to the LCCC Program Coordinator and the infection control person at facility where indicated. The incident should also be reported to the student's personal physician.

3. Follow procedure of facility where incident occurred or the following (whichever is more

thorough):

a. If the patient's hepatitis B, C or HIV status is unknown, the student should reduce the risk of spreading any virus by practicing safe sex, and abstain from giving blood, getting pregnant, or breast feeding until testing is complete and the incubation period has passed (about six months).

b. The student must be evaluated within 72 hours by a physician to determine if this

was a significant exposure. If incident is not certified as a "significant exposure," no further steps can be taken to identify the HIV or hepatitis B or C status of the source patient.

c. If exposure is "significant," every attempt should be made to determine the patient's

hepatitis B, C and HIV status.

d. If student has not been vaccinated against hepatitis B, it is strongly advised that he/she start the series immediately. A booster may also be advised from provider.

e. If the patient tests positive for hepatitis B, the student should receive hepatitis B

immune globulin injection as a booster to provide immediate protection. If a student tests positive for hepatits C they need to follow the course of treament outlined by their provider and maintain precautions indicated for those infected with hepatitis C.

f. The student should get a baseline HIV test as soon as possible, repeat in six weeks,

twelve weeks, and six months. This is recommended regardless of the patient's HIV status, or if the patient refuses to be tested, or if it is impossible to trace the needle or other exposure to a particular patient. It will be the responsibility of the student to follow this guideline.

g. The student should report to his/her physician and the Program Coordinator any

febrile illness within twelve weeks following the needle-stick injury or other significant exposure to potentially infectious blood/body fluids.

PREVENT EXPOSURE INCIDENTS

DO NOT RECAP NEEDLES

ALWAYS FOLLOW STANDARD PRECAUTIONS FOR PERSONAL PROTECTION!

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To participate in Clinical Experience I and II MED 205-206, proof of health insurance and professional liability coverage is required.

Lab Practice Release Form MED 104 and MED 203 Clinical Procedures

Lehigh Carbon Community College

Medical Assistant Program

I, ___________________________, consent to perform phlebotomy and /or injections and have phlebotomy and /or injections performed on me by Medical Assistant students enrolled in MED 203, as part of the learning process. I, __________________________, agree that any photographs taken in the lab may be used for program promotion. All procedures will be performed under the direct supervision of the Medical Assistant Program Coordinator. I, ____________________________, refuse to participate in the phlebotomy and /or injection practice as described above. I understand that refusal to perform and /or receive these procedures will not affect my grade in the course, BUT it may prevent me from being assigned to certain clinical sites for experience and evaluations will reflect laboratory–manikin practice only. I, _____________________________, refuse to be photographed in the classroom laboratory for program promotional purposes. Signature Witness _______________________________ Date Date

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LEHIGH CARBON COMMUNITY COLLEGE

HEALTHCARE SCIENCE DIVISION

CCLLIINNIICCAALL IINNCCIIDDEENNTT RREEPPOORRTT

Practice/ Facility Student Date of Incident Program/Course Client's Identification (as deemed necessary) Practice or Facility Mentor incident recorded by Description of incident (attach additional information as necessary): Safety Standards Violated (if any): Evaluation Plan (developed by facility and student, as necessary): Student Signature Date Faculty Signature Date

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GGRRAADDEESS 1. A G.P.A. of 2.2 or better, a "C" or better in all Medical Assistant Program courses,

completion of required first and second semester courses, enrollment in other required third and fourth semester courses, and the coodinator's recommendation are required prior to assignment to physicians' offices in the Clinical Experience courses.

2. Graduation from the program is based on a minimum 2.2 grade point average,

satisfactory class and clinical work, and satisfactory attendance. 3. Regardless of quality point average, failure of any course would require repeating

the course when it is again offered. All courses within the Medical Assistan curriculum, may be repeated only once on a space available basis whether due to failure or withdrawl.

4. Do not drop any courses or change your schedule of courses unless you have first

discussed your intentions with Ms. Fogle and have her signature. 5. Students experiencing academic difficulties are strongly encouraged to seek the

help of the Learning Assistance Services staff and its counseling/tutorial services. 6. See LCCC Student Handbook - Academic Probation and Suspension.

CCLLIINNIICCAALL EEXXPPEERRIIEENNCCEE -- SSEECCOONNDD YYEEAARR MMEEDD 220055 AANNDD MMEEDD 220066 To participate in required clinical experiences, a “no record” status must be reported on the Pennsylvania Child Abuse History Clearance. The Pennsylvania State Police Criminal Record, the FBI Background Check Transmittal Form, and a drug screening must be completed and results must fall within the guidelines of the law, as set forth by the Commonwealth of Pennsylvania. Admission to the program may be revoked upon receipt of these results. Proof that all requirements have been met for participation in clinical must be recieved prior to the first day of clinical experience. The coordinator will review each students documentation of eligibility and release their clinical assignment once they have proven all criteria have been met as outlined previously. Certification in CPR-C, CPR for Health Care Professionals is required prior to clinical experience assignment. Students will participate in course over the semester break or complete on their own. Clinical Experience Protocol 1. If unable to report for clinical experience in an assigned physician's office or

assigned facility, call Mrs. Fogle at 610-799-1516 (office) before 8:00 a.m., or email kfogle@lccc.edu.

2. Call the office to which you are assigned as early as possible to tell them if you will

be absent or late. Do not leave the message with the office answering service.

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3. When you call the office, make arrangements to make up all the hours you will miss. Clinical hours missed should be made up within two weeks using after school hours, evenings, Saturdays, or vacations. Notify Mrs. Fogle of the make-up hours agreed upon on the Monday following an office absence. Record on your time sheet that is tracked in the Lab.

4. If weather is inclement or you experience transportation problems, notify the office

to which you are to report. Please plan alternative means of transportation and arrange to reach your destination as soon as possible. You will be expected to get to your office as soon as possible. (Students do not report to assigned offices if the college is closed due to inclement weather.)

5. A student may be withdrawn from clinical experience upon evidence of

unsatisfactory class or clinical performance or upon request of office personnel. Being removed from a practice or facility for unsafe procedures, may result in dismissal from program without ability to return.

UUNNIIFFOORRMMSS:: CCLLIINNIICCAALL DDRREESSSS CCOODDEE

1. Full uniform is to be worn on assigned class days and when on clinical experience

in offices. 2. A full uniform consists of clean ( white pants and warm-up and LCCC burgundy

shirt); clean professional white duty shoes; white underwear and socks; name photo IDs; a wristwatch with a second hand; and a stethoscope. Hair is to be worn neatly away from the face and above the collar whenever in uniform. No hair ribbons or ornaments are allowed.

3. When in uniform, no jewelry other than a wristwatch and wedding band should be

worn. For those of you with pierced ears, wear only two pairs of small studs. Hoop earrings are not allowed. No visiable body piercings or tattoos are accepted. Necklaces, bracelets, and cosmetic rings will not be allowed.

4. Please use only appropriate color nail polish and moderate makeup. Nails should

be trimmed to a safe length. No artificial nails. No scent, perfume, body lotion, or hairspray is allowed. White underwear and socks (no sweat socks).

5. Sweaters worn with uniforms are to be white, approved by the coordinator. A white

turtle neck or long sleeve white tee-shirt may be worn unfer the polo shirt in winter. 6. You will be told style numbers and where to purchase uniforms during the spring of

your first year. Uniforms must be purchased prior to the start of the third semester. The LCCC photo ID must be worn at all times in the clinical areas.

7. Personal hygiene of the highest level must be demonstrated.

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CCEERRTTIIFFIICCAATTIIOONN//PPRROOFFEESSSSIIOONNAALL AAFFFFIILLIIAATTIIOONN All graduates of the program are eligible and expected to sit for the Certified Medical Assistant examination given by the American Association of Medical Assistants, following graduation. Eligibility for the student fee for the exam ($125.00) requires all course work be completed prior to the date of administration. It is highly reccommended that students join the AAMA as a student the fee is $37.00 and provides many benefits.

WWIITTHHDDRRAAWWAALL FFRROOMM TTHHEE PPRROOGGRRAAMM A student wishing to withdraw from the program is requested to have a conference with the Program Coordinator and sign the necessary forms in the Enrollment Services Office. Students seeking readmission into the Medical Assistant program will be accepted with the approval of the Program Coordinator on a space available basis and depending on the circumstances of their initial dismissal.

DDIISSMMIISSSSAALL FFRROOMM TTHHEE PPRROOGGRRAAMM Dismissal is based upon student academic achievement and clinical performance. Dismissal for unsafe clinical practice can occur at any time during the academic semester. Dismissal is based on unsafe behavior demonstrated by the student as determined by the faculty. A potentially life-threatening incident or an incident contributing to the injury or death of another will result in clinical failure and dismissal from the program.

RREECCOORRDDSS Permanent records of grades, both clinical and theoretical, are kept in a locked fireproof file. Health records are kept for five years following completion of the program. The grades and records are protected from public accessibility under the Family Educational Right and Privacy Act, FERPA page 6 of 1974 (CAA PA) Buckley Amendment, FERPA.

FFOOLLLLOOWW--UUPP OOFF GGRRAADDUUAATTEESS Graduates of the Medical Assistant program are reminded to keep the program coordinator and the college Placement Office informed of changes in name, address, and/or places of employment. Continuing education to maintain the CMA (AAMA) credential is available through the LCCC Community Education Office and the Lehigh Chapter of Medical Assistants. Students are encouraged to submit resumes and are provided assistance in finding employment upon request.

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LEHIGH CARBON COMMUNITY COLLEGE MEDICAL ASSISTANT PROGRAM

CONFIDENTIALITY STATEMENT

In compliance with HIPAA federal health information regulations, I, ___________________________________, understand and agree that in the (print name) pursuance of my work as a student of the Medical Assistant program of Lehigh Carbon Community College, I must hold personal information contained in any documents used in the MED courses or revealed in clinical experience in strictest confidence. I agree not to discuss any such information out of the context of the classroom or office, including on any social media. I agree to follow all HIPAA regulations related to classroom, clinical assignments, and evaluations. In addition, I understand that any violation of the confidentiality of medical information may result in disciplinary action or dismissal from the program. Date Signature of Student The MED student is required to sign this form and return it to the program coordinator to be placed in the student's file.

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LEHIGH CARBON COMMUNITY COLLEGE MEDICAL ASSISTANT PROGRAM

MED 205-206

STUDENT CLINICAL EXPERIENCE AGREEMENT I, the undersigned student, agree that during the supervised student clinical experience 1. I will report to all assigned clinical sites, unless such assignments are modified by the

program coordinator. a. I will report at the assigned starting time. If I am unable to report at starting time, I

will notify the clinical site and report as soon as possible. b. I will report on all assigned days. If I am absent due to illness, inclement weather, or

an emergency, I will notify both the program coordinator (610-799-1516) or email kfogle@lccc.edu and the clinical site (not an answering service).

c. I understand that if the college remains open during inclement weather, I am

required to attend clinical experience or make up any missed time. 2. I will provide or arrange for my own transportation to all assigned clinical sites. 3. I will complete all clinical experience hour requirements. a. I understand that the course hour requirements are as follow: (1) MED 205 - Clinical Experience I First Office - 7 days of 8 hours each for a total of 56 hours. Second Office - 8 days of 8 hours each for a total of 64 hours. (2) MED 206 - Clinical Experience II Third Office - 7 days of 8 hours each for a total of 56 hours. Fourth Office - 8 days of 8 hours each for a total of 64 hours. b. I understand that any extra hours I acquire may be used to make up for missed time

at the discretion of the program instructor, but this will not permit me to eliminate any assigned days. Extra hours in one office may not be utilized in another office.

c. I will make arrangements with office personnel to make up any absences after

college class hours or on Saturdays or other college hours. Those hours will be at the convenience of office personnel, and be scheduled within two weeks of the absence, and before termination of experience in that office. I will inform the program coordinator of the arrangements for make-up hours within one week following the absence.

d. If I do not make up missed time to the satisfaction of the coordinator, I understand

that I will receive a lowered grade, an "Incomplete" or a grade of "F", depending upon the circumstances involved.

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e. I understand that I will be required to complete eight hours of experience at a mutually agreed upon time, should an office be closed on a previously assigned day.

f. I understand that if I am employed by a physician during the time I am enrolled in

either MED 205 or MED 206, such employment cannot be utilized to satisfy the clinical hour requirements of the courses.

4. I understand that if I am employed, my work schedule must be arranged so that it does

not interfere with my clinical assignments. 5. I will keep records of all experiences, verify hours completed, record all absences,

evaluate my experiences at each site, keep a written journal of my experiences, and submit a typed report summarizing my experiences as required on the course syllabus within one week following completion of each rotation.

6. I will follow the prescribed dress code and maintain a professional appearance and

attitude. 7. I understand that there is no financial compensation for the time spent in this clinical

Student's Signature Date Coordinator's Signature Date *Specific schedules, dates, assignments, forms and other information for MED 205 and MED 206 will be provided. **Or as deemed necessary by the coordinator.

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LEHIGH CARBON COMMUNITY COLLEGE

SAMPLE HEALTH RECORD -- Medical Assistant Program

This form is updated/revised by the recomendation of clinical facilties and advisery board members.

Information – for the Student The attached health record which includes a physical examination and illness and immunization record is required prior to entering any course with client/patient interaction. Additionally, an update of the health record will be required annually. The initial examination must be completed after June 1st but before August 8th of the current year. The following has been completed and are attached for submission of the Health Record.

1. Complete health record Yes____ 2. Health record signed by practitioner Yes____ 3. Copy of Blood Titers/ TB / Lab Reports attached Yes____ 4. All pages complete – including LCCC ID number Yes____

Health services are not available on campus. If a health emergency arises on campus, Lehigh County emergency services will be summoned. If a health emergency arises during a clinical/fieldwork experience, the student may be seen in the Emergency Department of the health care agency or follow the emergency procedure of the agency. The cost of health care is the responsibility of the student. It is required that each student have health care insurance coverage. A student health care insurance plan is available through the Student Office 610-799-1146 – contact Gene Eden. The student must inform the Program Coordinator of any change in health status, including pregnancy. Any student experiencing a change in health status must have written documentation by a CRNP or physician to continue in clinical/fieldwork courses.

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LEHIGH CARBON COMMUNITY COLLEGE

SAMPLE HEALTH RECORD – Medical Assistant Program

Information – for the Examiner: Please complete the attached Health Record and perform a physical examination on the student. Following is a list of REQUIREMENTS that must accompany this form. A copy of the results for all titers and Hep B Surface Antigen must be attached. The requirements must be completed after June 1st of the current year. All health information on the attached health record must be complete in order to comply with the requirements of accrediting/approval agencies and/or the health care agencies in which student experiences occur. Records which are incomplete will exclude the student from participating in the MED program and will be returned to the student. The student may not enter any health care agency until this record is complete. REQUIREMENTS: dated no earlier than June 1st of the current year Measles (Rubeola) immunity as documented by a positive IgG antibody titer OR proof of booster

Mumps immunity as documented by a positive IgG antibody titer OR proof of booster

Rubella immunity as documented by a positive IgG antibody titer OR proof of booster

Varicella (Chicken Pox) immunity as documented by a positive IgG antibody titer OR proof of vaccines (need 2)

Hepatitis C Antigen to determine exposure or carrier state.

Tetanus/diphtheria booster immunization date (dated within 10 years)

Hepatitis B immunization series - dates

Hepatitis B Surface Antigen (NOT ANTIBODY – antigen tests for previous HBV infection or a carrier state)

Tuberculosis screening using either QuantiFERON TB Gold Blood Test or 2-step TB skin test (dated no earlier than JUNE 1 of current year).

List of Abilities for Students Clinical experience courses require a student to possess the following abilities. The activities suggested are some examples of the application of these abilities. A student requesting adaptations or accommodations due to a disability should contact the Office of Disability Support Services at 610-799-1190. The student should possess the ability to: 1. transfer and mobilize non-ambulatory pts, standing balance to assist unstable pts. 2. lift 50 lbs. 3. push/pull w/c with up to 250 lbs. 4. stand/walk for up to 2-3 hours at a time. 5. perform gross/fine motor tasks, such as: administering medications, performing activities of daily

living for clients unable to provide self-care, completing treatments, documenting care provided. 6. read and comprehend health information records, labels on medication containers and calibrations

on devices used in making physiological measurements or treatments. 7. hear and actively listen to interpret messages not solely based on visual cues, such as: interpreting

conversations, detecting Korotkoff’s sounds. 8. orally communicate messages to clients and other health care providers. 9. accurately perceive situations influencing the care of clients and to make unimpaired observations

and judgments regarding personal and client safety.

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LEHIGH CARBON COMMUNITY COLLEGE

SAMPLE HEALTH RECORD

Program of Study: Medical Assistant Date: LCCC ID#L

Student’s Name: Print Last First Middle Maiden Name Address: Street City State Zip Code Telephone Number: Date of Birth: Area Code Number Month Day Year ALL INFORMATION REQUESTED MUST BE COMPLETE. INCOMPLETE FORMS WILL BE RETURNED TO THE STUDENT. NO STUDENT WILL BE PERMITTED IN THE CLINICAL / FIELDWORK AGENCY WITH AN INCOMPLETE HEALTH RECORD.

PHYSICAL EXAMINATION BMI:

Height: Weight:

Blood Pressure: Pulse:

System Evaluation Normal Abnormal Comments

General

Skin

Head

Nose and Sinuses

Mouth and Throat

Neck

Chest and Lungs

Breasts

Heart

Blood Vessels

Abdomen

Genitalia and Rectal

Lymphatic

Musculoskeletal

Neurologic

Eyes Corrective lenses? Yes _____ No _____

Ears Corrective hearing aid? Yes _____ No _____ Other: History of Hepatitis A, B, C or existence of a carrier state: Yes _____ No _____ Does this student have any activity limitations/restrictions? Yes _____ No _____ (Please complete the list below regarding the student’s abilities). Does the student possess the ability to perform the following without restrictions? 1. Transfer/mobilize non-ambulatory clients Yes No 6. Perform gross/fine motor tasks Yes No 2. Standing balance to assist unstable pts Yes No 7. Read charts/dials Yes No 3. Lift 50 lbs. Yes No 8. Hear Yes No 4. Push/pull w/c with 250 lbs. Yes No 9. Orally communicate Yes No 5. Stand/walk for 2-3 hours at a time Yes No 10. Utilize judgment to ensure pt safety Yes No

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ILLNESS AND IMMUNIZATION RECORD

Provide the date of testing and identify immunity status for each of the following (no earlier than JUNE 1 of current year). Titer immunity must be documented for Measles, Mumps, Rubella and Varicella - immunization records alone are not acceptable.

COPIES OF ALL TITER RESULTS MUST BE ATTACHED.

MEASLES (Rubeola) MUMPS Date of Titer: ________________ Date of Titer: _________________

Result of Titer: _______________ Result of Titer: ________________

Immune: Yes No* Immune: Yes No*

*Date of booster: ____________ *Date of booster: _____________ DATED AFTER JUNE 1 OF CURRENT YEAR DATED AFTER JUNE 1 OF CURRENT YEAR

RUBELLA (German Measles) VARICELLA (Chicken Pox) Date of Titer: ________________ Date of Titer: _________________ Result of Titer: _______________ Result of Titer: ________________

Immune: Yes No* Immune: Yes No

*Date of booster: ____________ *OR Date of illness: _____________ DATED AFTER JUNE 1 OF CURRENT YEAR DATED AFTER JUNE 1 OF CURRENT YEAR

TETANUS/DIPTHERIA

Booster Immunization: _________________________ (within 10 years)

HEPATITIS B VACCINE SERIES

Date #1:___________________

Date #2: ___________________

Date #3: __________________

If Hepatitis B immunization series is incomplete at time of examination, please indicate date series is initiated. Documentation of the subsequent Hepatitis B immunizations must be submitted to

Certifiedbackground.com by the student after each immunization is received.

HEALTH SCREENING Attach a Copy of HEP B SURFACE ANTIGEN Results

TUBERCULOSIS SCREENING: Complete ONE of the following:

QuantiFERON TB Gold Test Date: __________________ Pos.* ______ Neg ______

2-Step TB Mantoux (PPD) Skin Test: 1st Step Date: ____________ Result: Positive* ______ Negative ______ 2nd Step Date:____________ Result: Positive* ______ Negative ______

*If result is >=10mm, a chest x-ray is required Date: _____________ Pos.** ________ Neg.________

**If chest x-ray is positive, treatment and documentation thereof is required before starting the course.

IMMUNIZATION HISTORY HEPATITIS C Antigen

Date: ___________________ Results: Positive:___________ Negative:___________

HEPATITIS B SURFACE ANTIGEN Hepatitis B SURFACE ANTIGEN - Also record results This is not an antibody test. (The antigen test documents previous HBV infection or carrier state.)

Date: ___________________ Results: Positive:___________ Negative:___________

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SUMMARY STATEMENT II hhaavvee ppeerrffoorrmmeedd aa pphhyyssiiccaall eexxaammiinnaattiioonn oonn tthhee aabboovvee--mmeennttiioonneedd iinnddiivviidduuaall,, aanndd hhaavvee rreevviieewweedd tthhee iimmmmuunniizzaattiioonn ssttaattuuss aanndd ttiitteerr llaabb rreessuullttss.. IInn mmyy eessttiimmaattiioonn tthhiiss ssttuuddeenntt iiss aabbllee ttoo ppaarrttiicciippaattee ffuullllyy iinn tthhee eexxppeerriieenncceess iinn tthhee hheeaalltthh ccaarree aaggeenncciieess..

Yes ____ No ____ Examiner’s Name

Please Print Address Street City State Zip Code Telephone No. Area Code Number Date Examiner’s Signature

FOR THE STUDENT: Pages 1, 2 AND 3, together with your LAB documents, must be submitted

to the Coordinator on or before August 8 of the current year.

Any questions contact: Karen Fogle, Coordinator Medical Assistant Program 610-799-1516 kfogle@lccc.edu

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AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS

CODE OF ETHICS

The Code of Ethics of the American Association of Medical Assistants is the Medical Assisting professional's guide to action and professionalism. It is provided for review now and for continued reference during the student's academic and professional careers. PREAMBLE The Code of Ethics of the AAMA shall set forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of medical assisting. Members of AAMA dedicated to the conscientious pursuit of their profession, and thus desiring to merit the high regard of the entire medical profession and the respect of the general public which they do serve, do pledge themselves to strive always to: A. render service with full respect for the dignity of humanity; B. respect confidential information obtained through employment unless legally

authorized or required by responsible performance of duty to divulge such information;

C. uphold the honor and high principles of the profession and accept its disciplines; D. seek to continually improve the knowledge and skills of medical assistants for the

benefit of patients and professional colleagues; E. participate in additional service activities aimed toward improving the health and

well-being of the community. PERM21-zz (2/17/16)

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