JWright Resume 20115

Justina Wright1935 Merry Place Apt. 1

Indiana, PA 15701Phone: 814 952 1972

E-mail:[email protected]

ObjectivesAfter being promoted to an Assistant Manager through such an incredible company, I immediately began to work towards moving up the corporate ladder. I have worked for this company for almost 5 years and my love for not only the company, but the restaurant industry as a whole, grows every day. Starting as an hourly supervisor and continually working relentlessly year after year to improve not only myself, but the company as well, I consider myself unquestionably qualified to take this position given the hard work and years of loyalty I have thankfully donated to Eatn’ Park.

Education/RecognitionEatn’ Park Hospitality Group Salary Management Position (2014) Certified Shift Supervisor Program (2014) ServSafe Certification (2013)Kaplan University B.S. Psychology (2011)University of Pennsylvania Undecided (2008-2009)

ExperienceEat N Park salary (November 2014, present)Indiana, PA (current)Latrobe, PA Assistant Manager hourly (April 2011-November 2014)Indiana, PA

Server Trainer/Certified Shift SupervisorPizza Hut of Uniontown (July 2007 – March 2011)Punxsutawney, PA

Server/Cook/Delivery Driver

Skills Many years experience with customer service and customer satisfaction. Can keep a level and clear head in a fast-paced work environment. Have a good understanding of the human psyche and how to treat specific

situations with different customers. Efficient at using POS system and cash register. Can proficiently answer customer calls in a friendly and helpful manner. Lead as an effective suggestive sales associate. Proficient with Microsoft Word, as well as many other programs in Office. Helpful when jumping between departments during peak hours. Proactive at planning shifts and recognizing high priority duties early. Recognizing strengths and weaknesses between team members. (Emotional

Intelligence)

Classes/Accomplishments

Course Title Offering Date Completed

2015 IT Acceptable Use and Security Policy Review

Annual review of the IT Acceptable Use and Security Policy.

Online 5/4/20155:28 PM

AllerTrain Exam Online 10/8/20156:24 PM

An Effective Leaders Guide to Time Management

30 minute eLearning course $15.00 Course objectives *Learn how to manage your time more efficiently *Identify the eight basic time management principles to live by *Recognize your priorities *Learn to say “no” *Explain the 4 Ds *Be able to work in “time chunks” *Employ strategic downtime *Be able to manage your energy *Create a plan to apply the principles you’ve learned to your personal and work life

Online 10/13/201512:47 AM

Building Restaurant Productivity

1. Manage productivity to increase guest satisfaction and maximize profits in your restaurant 2. Calculate, track and adjust productivity 3. Understand your role in managing productivity

Instructor-Led 6/11/201512:00 AM

Building Sales with Guest Focus (ENP Supervisor) Instructor-Led 6/10/201412:00

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https://enphg.kenexa.com/

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AM

Dealing with the Dark Side of the Cookie Instructor-Led 6/10/201412:00 AM

Eat'n Park Management Orientation

Management Orientation for Eat'n Park, Hello Bistro and The Porch


Effectively Using Your Financial Statement-ENP

1. Review the tools available to you to ensure a consistently satisfying experience for our guests 2. Learn to manage expenses while improving service and food quality 3. Gain hands-on experience with calculating spending budgets


Hourly Smile Plus

Please enroll the hourly team members who have completed Smile Plus training at your site.


Interviewing Skills

1. This class is for anyone who has no interviewing experience 2. Understand the role you play in recruiting a team member that will deliver on our brand promise 3. Learn the process we use to determine the right fit for your location 4. Understand and comprehend the difference between legal and illegal interview questions


IT Acceptable Use and Security Policy Review

Annual review of the IT Acceptable Use and Security Policy.

Online 2/22/20146:24 AM

Minimizing Waste Project Presentations

1. Manage productivity to increase guest satisfaction and maximize profits in your restaurant 2. Calculate, track and adjust


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productivity 3. Understand your role in managing productivity 4. Newly promoted assistant managers present their assigned projects from the Minimizing Waste, Maximizing Profit class which they attended during management training week

Minimizing Waste to Maximize Profits

1. Review the tools available to you to ensure a consistently satisfying experience for our guests 2. Learn to manage expenses while improving service and food quality 3. Gain hands-on experience with calculating spending budgets


Peer Today Boss Tomorrow: Navigating Your Changing Role

30 minute eLearning course $15 Course Description This program helps newly promoted supervisors navigate their changing roles and have immediate impact. Key strategies, hands-on workshop activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly. Course objectives *Explain the role of supervisor *State how the role of supervisor is different from that of a non-manager employee *Navigate your changing role by applying four strategies to help you make the transition from peer to boss

Online 10/29/20156:08 AM

Preventative Maintenance and Troubleshooting

1. Understand the importance of determining the need for and obtaining service 2. Review the importance of correctly placing your service call 3. Keep the importance of the guest perspective in mind 4. Overview and troubleshoot HVAC and cooking equipment


Safety and Loss Prevention Instructor-Led 12/3/201412:00 AM

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1. Discuss a variety of safety issues and concerns 2. Review proper safety procedures 3. Understand proper use of kitchen tools and equipment 4. Review workers’ compensation policies and procedures

ServSafe

1. Develop an understanding of the challenge to food safety, the hazards that threaten food, and the guidelines for training team members in personal hygiene 2. Learn the basics of the HACCP food safety system 3. Strengthen knowledge on proper methods for purchasing, receiving, storing, preparing, cooking, holding, serving, cooling, and reheating food safely 4. Increase knowledge of procedures for avoiding cross-contamination and eliminating foodborne illness ServSafe certification must be renewed every 3 years in Allegheny, Montgomery, Bucks and Chester counties. All other counties are every 5 years.


Smile Plus

1. Understand the business case for focusing on service excellence 2. Develop and strengthen skills for creating strong, positive relationships and interactions with guests and team members 3. Build guest and team member loyalty and satisfaction through the use of Hospitality Imperatives, Key Principles, and Service Steps 4. Learn how to take the HEAT to quickly and effectively resolve problems, concerns and complaints


Supervisor Certification Handling Problems and Conflict

Part of Eat'n Park Supervisor Certification Program 1. Learn skills to coach, provide feedback, counsel and discipline team members 2. Learn methods to solve problems, manage conflict and work


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effectively with difficult people

Supervisor Certification IT POS SharePoint Cyber Security

Part of Eat'n Park Supervisor Certification Program 1. Understand hardware environment 2. Develop basic troubleshooting skills 3. Learn the difference between emergency and non emergency calls. 4. Learn who your support technicians are.


Supervisor Certification It's Not Just About Sex Anymore

Exploring the concepts of sexual harassment and how to manage difficult situations.


Supervisor Certification Keeping and Improving

Part of Eat'n Park Supervisor Certification Program 1. Identify three main reasons good team members leave and the three keys to keeping them 2. Develop skills in key areas: connecting with team members, appreciating team members and helping team members grow


Supervisor Certification Orientation

Part of Eat'n Park Supervisor Certification Program 1. Understand the importance of your image and being a role model 2. Make the transition from team member to supervisor 3. Learn effective communication skills 4. Learn how the Leadership Success Factors can lead to your success


Train the Trainer Server

1. Understand the importance of your role as a trainer and a role model 2. Examine ways to ensure new team members are prepared to consistently provide a great guest experience 3. Discuss ways to provide follow-up training once the initial training has been completed


Understanding the Operating Statement (ENP Instructor-Led 6/10/201412:00

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Supervisor) AM

Working Well With Everyone - The Diversity Continuum

7 minute eLearning course Part 2 of 5 in the curriculum $10 This is part two of a diversity series. It's advised that the previous course is watched prior to viewing this video. (Part one is entitled, Working Well With Everyone: What is Diversity) This course discusses five main topics: Discrimination Bias Toleration Acceptance Enthusiasm This course shares how the scale of acceptance for diversity can be measured with the terms above. This course explains the terms listed above and shares how each term affects people differently. In addition, this course also provides many examples of people facing various adversities throughout the workplace and explains how your word choice affects the people around you. Course takers will learn how to be candid, open, and honest with the individuals around you. To help with retention, this course provides a multiple choice questionnaire at the conclusion of the training.

Online 11/24/201410:19 PM

Working Well with Everyone - The New Melting Pot

8 minute eLearning course Part 1 of 4 in the Curriculum $10 Diversity is a topic that makes lots of people uneasy. Our goal is to create a more productive, more comfortable working environment. In this program, we're going to talk about something called the New Melting Pot.

Online 11/24/201410:06 PM

Working Well with Everyone - The Power of Engagement

7 minute eLearning course Part 3 of 4 in the curriculum $10 Course Description Welcome to our series on Working Well with Everyone. In this program, we're going to be talking about The

Online 11/24/201410:45 PM

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Power of Engagement. When you consider employee engagement, it's really two factors in play. One is personal and the other is professional.

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Documents

JWright Resume 20115