Dubai Benchmarking Professional Certification 20115

Driving superior business performance by embracing benchmarking methodologies

3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan;Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices;Attain superior results by managing performance gaps based on benchmarked data.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

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Certified Benchmarking ProfessionalDubai, UAE2015 editions: 24 - 26 May 15 - 17 November

The KPI Institute offers you a new approach on how to meet excellent standards, by using benchmarking as a top strategy for increasing your performance.

Fully documented KPIs for benchmarking studies for more than 16 functional areas and 25 industries;

Referenced resources (books, articles and performance reports);

A complex benchmarking plan proposal;

Best practice examples from various industries;

Our master trainers’ experience in training delivery, resulting in outstanding results of your organization’s benchmarking process.

Info at: www.kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4 311 6556 | MY: +60 3 2742 1357 | RO: +40 3 6942 6935

Course Overview

AgendaEducational Resources

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Course FeesRegistration Form

www.kpiinstitute.org | [email protected] | Certified Benchmarking Professional

Course Overview

Snehal Kaware, Takreer, UAE Zeinab Hassan, Warda, Supreme Council of Health, Qatar

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“This is a very interesting course and useful in practice. I would recommend it to everyone in my company.”

Testimonials

Course Overview

The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.

As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement. Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.

Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.

Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

Participants profile

Improve your organizational processes by applying benchmarking best practices;

Link benchmarked data to your organizational strategy and performance objectives;

Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness;

Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;

Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.

Associate benchmarking objectives with the organizational strategy;

Design a benchmarking plan for your organization;

Understand the fundamentals of data collection and analysis;

Assess performance gaps according to benchmarked data;

Select the relevant benchmarks and establish a monitoring process.

Benefits

Learning objectives

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“(…) the feedback from the participants was gratifying and positive, and we are glad that we took the time and effort to develop such a program to meet the need of our staff for extending their knowledge in the area of KPI and all related.”

“I really enjoyed going through the topics and examples. The quizzes were a really good way to check that we’ve understood and digested everything. This is a great learning and revision tool. I feel that going through this course was very useful and I will share what I have learned in this course with my colleagues.”

Ayhan Aydoğmuş, Roketsan, Turkey

Hanan Ahmed, Abdelmajeed, Supreme Council of Health, Qatar

Meshal Almotairi, Saudi Arabia

“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

Testimonials

Agenda

Agenda

Benchmarking OverviewDefinitions and terminology;The advantages of benchmarking;Types of benchmarking;Governance;Cost-Benefits analysis;Stages and processes of benchmarking activities;

Activity: Design a benchmarking process.

How to Develop a Benchmarking PlanScope establishment;Purpose statement development;Benchmarking team;Organization strategies and benchmarking targets;Benchmarks identification;Benchmarking partners;Project Management techniques;

Activity: Develop a benchmarking plan.

Data CollectionData collection process;Data collection instruments;Secondary research;Questionnaire development;

Activity: Design a questionnaire.

Data Governance International data reporting standards;Data adjustment for benchmarking;Data quality; Value drivers and internal capabilities;

Activity: Determine data quality errors.

Data AnalysisLogical framework for data analysis;Data comparison;Identification and analysis of performance gaps;

Activity: Conduct data analyses based on various methods.

Insight GenerationInitiatives proposal to close performance gaps;Develop action and implementation plan;Adapting improvements;Monitor and report process;

Activity: Practice on various methods for closing performance gaps.

Best Practices in BenchmarkingIllegal benchmarking practices;Guides, networks and resources;Examples of best practices;

Activity: Elaborate a benchmarking plan.

Review and Certification ExamCourse review; Certification Exam.

Day 1 - Introduction to Benchmarking

Day 2 - Data Collection & Analysis Day 3 - Value Generation

9:00 - 16:30 9:00 - 16:30 9:00 - 16:00

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EvaluationLearning experience

Educational ResourcesCourse materials that consist in: Course slides; Course notes.

Inclusions

Educational Resources

The KPI InfographicCatalogues: Glossary of Terms, Benchmarking Best Practices;Fact sheets: Benchmarking testimonials, Advanced data collection, Delphi analysis, Conjoint analysis.Benchmarking process architecture: Graphic representation of the main benchmarking phases;Other Resources: Consists of articles, whitepapers or case studies relevant for benchmarking.

Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. Participants are required to take the following steps:

Needs assessment - complete a questionnaire to determine a tailored and relevant learning experience; Pre-course evaluation quiz - take a short quiz to establish the current level of knowledge; Guidance and schedule - analyze a document presenting guidelines on how to maximize your learning experience;Forum introduction - share an introduction message to present yourself to the other course participants;Expectations - share your expectations regarding the training course;Pre-requisite reading - go through a series of documents to better understand the core-course content.

Core course The “Certified Benchmarking Professional” training provides an interactive practice-based learning environment in which participants focus on:

Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices; Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.

After-course The learning process is not finalized when the core-course ends. Participants are required to take the following steps:

Forum discussions - initiate a discussion and contribute in a discussion opened by another participant;Action plan - create a plan for the actions and initiatives you intend to implement after the training course;

In-house presentation - create and submit a short PowerPoint presentation to present your colleagues the knowledge you have accessed during the training course;

Additional reading - go through a series of resources to expand your content related knowledge;

Learning journal: reflect upon your 3 stages learning experience and complete a journal.

Subscription to smartKPIs.com for 6 months, providing access to over 8000 KPI examples.

A research report from the Top 25 KPIs series;

Free access to all webinars from the 2014 Performance Management Webinar Series for 3 months.

The certification process is finalized only when you complete all of the 3 stages of the learning experience. Nonetheless, you will receive a:

Certificate of Completion: after completing pre-course activities and passing the Certification Exam;

Certificate of Attendance: after participating at the 3 days of on-site training course;

Certified Benchmarking Professional diploma: after you have successfully completed all of the 3 stages of the learning experience.

We strongly recommend that you obtain the Certified Benchmarking Professional title, as this endorses your skills and knowledge related to this field.

Course Overview


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The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

Facilitator

Testimonials

“The course offers you essential tools towards better performance.”

“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.”

“I was really happy participating at this course. I liked the course instructor’s style in trying to give us all the knowledge and skills related to the course.”

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

“Thanks for a very informative and enlightening session. Would certainly assist me in the long run to further enhance our Corporate Performance Measurement and Management.”

Meshal Abdulrhman Alamri, Saudi Food & Drug Authority, Saudi Arabia

Mariam Abdullah Al Darmaki, AMMROC, UAE

Ragheb Al Qirshi, Supreme Council of Health, Qatar

Arturo Cruz, Abu Dhabi Aviation, UAE

Hasniza Mohd Hassan, Multimedia Development Corporation, Malaysia

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Training CoursesCatalogue 2015

Facilitator

Radu FloreaSenior Data Visualization Specialist and Trainer

Radu Florea is Head of Benchmarking and Data Analysis within The KPI Institute, the global authority on Key Performance Indicators research and education.In the last four years, Radu has been involved in various HR processes from diagnosis programs, human resources audit

programs, systems and process mapping, assessment centers and KPI design.

Also, Radu is proficient in psychological testing as he has conducted a number of over 300 assessments (including aptitude, personality, and job compatibility tests)

He is proficient in designing survey instruments, processing and interpreting statistical data and production benchmarking studies. He has managed the implementation of benchmarking surveys that included more than 30 companies from the automotive industry, in addition to implementing organizational surveys for approximately 40 companies, each with over 200 employees each.

As a facilitator, Radu has deployed training sessions on subjects such as time management, leadership, communication, project management and culture alignment, mainly for companies in the production industry. He has also facilitated team building programs with over 100 participants.

Licensed in Psychology and Sociology, Radu also owns a Master’s Degree in Human Resources, and a PHD (in progress) in Organizational Change.

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Course Fees

*The course fee includes course materials, lunch and coffee breaks.

If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Organize this training course in-house

Operated by Connected Performance Training Institute under DED Trade License number 718620

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

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Venue

Course Date

$3,300 USD $3,000 USD $2,500 USD

$3,300 USD $3,000 USD $2,500 USD15 - 17 November

24 - 26 May 19 May

10 November

$2,650 USDby February 24th

$2,650 USDby August 14th

$2,800 USDby April 24th

$2,800 USDby October 14th

General Fee Early Bird 2

Early Bird 1

2 or MoreParticipants

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The KPI Institute Members

Accommodation For more details visit:

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Course Fees

Dusit Thani, 133, Sheikh Zayed Road,Dubai, UAE

The KPI Institute Store

Official Course Webpage

HeadquartersMelbourne Office

Life.lab Building198 Harbour Esplanade, Suite 606, Melbourne Docklands, VIC 3008, AustraliaT: +61 3 9028 2223 M: +61 4 2456 [email protected]

European DivisionSibiu Office

Sibiu City CenterSomesului Street, No. 3 - 550003Sibiu, RomaniaT: +40 3 6942 6935 M: +40 7 4706 [email protected]

Middle East DivisionDubai Office

The Fairmont DubaiSuite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAET: +971 4 311 6556 M: +971 55 787 [email protected]

SE Asia DivisionKuala Lumpur Office

Wisma UOA II21 Jalan Pinang, Unit 11-10, 50450Kuala Lumpur, MalaysiaT: +60 3 2742 1357M: +60 11 3303 2135 [email protected]

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Registration Form

Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

1. Fill in and submit the registration form available online at store.kpiinstitute.org

2. Pay by credit card using the online facility;

3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request;

2. An email confirmation containing the tax invoice and bank account detailswill be sent to you;

3. Proceed with the attendance fee payment by bank transfer;

4. Send through email the proof of the payment transaction completion;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Registration

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Complete this form and fax it to our Dubai Office at:+971 4 332 8810

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Alexandru [email protected]: +40 7 4706 0997

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Dubai Benchmarking Professional Certification 20115