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JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 1
Joyce–Collingwood Station and Exchange UpgradesStakeholder Workshop & Engagement Report: November 25, 2014 & December 1 to 15, 2014
The stakeholder workshop and public engagement were conducted to gather input on TransLink’s Joyce–Collingwood Station and Exchange Upgrades project. This report is not market research or a statistically-based analysis. The information presented reflects what was heard and provided in writing during workshop activities on November 25, 2014 and public open house activities on December 1, 2014 and through online engagement between December 1 and 15, 2014. TransLink will consider all input received during this period as it continues to refine the Joyce–Collingwood Station and Exchange design.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 2
Contents
1. Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Engagement Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Stakeholder and Public Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
2. Stakeholder Workshop Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Stakeholder Workshop Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Engagement Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Stakeholder Workshop Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Stakeholder Workshop Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3. Public Engagement Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Public Engagement Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
4. Engagement Participation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5. What TransLink Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Facilitated Discussion Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Online and In-Person Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
6. Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Appendix A. Joyce–Collingwood Stakeholder List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Appendix B. Joyce–Collingwood Station Upgrades Stakeholder Meeting Invitation . . . . . . . . . . . . . . . . . . . . . . . . . .23
Appendix C. Stakeholder Meeting Presentation/Open House Display Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Appendix D. Stakeholder Meeting Small Group Discussion Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Appendix E. Invitation Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Appendix F. Feedback Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Appendix G. Station Upgrades Stakeholder Meeting Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 3
1. Executive Summary
Overview
TransLink is in the process of upgrading seven key SkyTrain stations and exchanges along the Expo Line to ensure the
rapid transit system will meet the needs of passengers and the region for years to come. The projects are supported by
the federal government’s New Building Canada Fund, the provincial government and TransLink.
SkyTrain station and transit exchange upgrades are prioritized by the stations with the greatest need for accessibility
and capacity improvements and are consistent with the Provincial Transit Plan and Expo Line Upgrade Strategy.
The Expo Line stations to be upgraded include:
1. Main Street–Science World
2. Metrotown
3. Commercial—Broadway (Phase II upgrades)
4. New Westminster
5. Scott Road
6. Surrey Central
7. Joyce–Collingwood
The upgrades at the Joyce–Collingwood Station and Exchange will enhance accessibility, increase safety and comfort, and
provide for greater platform capacity. The upgrades will also extend the useful life of the station by an additional 25 years.
From November 25, 2014 through December 15, 2014 TransLink sought feedback in-person and online through a
stakeholder meeting and public engagement which included an open house at the station and online engagement.
All feedback is considered as advice by TransLink’s design team as the station design is refined. This report provides
details of the stakeholder and public engagement activities and the results of those activities.
On November 25, 2014, TransLink invited stakeholders from the Joyce–Collingwood community to participate in a
workshop related to the station upgrades which will begin in the summer of 2015. Stakeholders were also given an
opportunity to provide their feedback regarding the long-term vision/BC Parkway integration.
Upgrades to the existing Joyce–Collingwood east station house include:
• New elevators and escalators in the east stationhouse.
• Improved station design with better lighting and visibility.
• New secure parking area for bicycles.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 4
Subject to funding, the long-term vision/BC Parkway integration will further improve the east and west station houses
in a variety of ways, including:
• New bus pick-up areas adjacent to the east stationhouse that provide a larger passenger waiting space and new
bus shelters.
• New pedestrian and bicycle path on the north side of the east and west stationhouses that connects to the
BC Parkway.
• New bus lay over area at the east stationhouse.
• Upgrades to the existing elevator and escalator in the west stationhouse.
• Improved station design and lighting.
At the November 25, 2014 workshop, the project manager shared an overview of the project identifying project
funding, images of the new station design, and information about the proposed project schedule. Following the
presentation, stakeholders participated in two small group discussions. The first small group discussion focused on
the east station house and asked stakeholders to provide their feedback about the upgrades:
• What do you think the look and feel of the plaza should be?
In the second small group discussion, stakeholders were asked to provide their feedback on the long-term vision and
BC Parkway integration:
• What should the design team consider to improve the bike path?
• What should the design team consider to improve the pedestrian path?
• What should the design team consider to improve the passenger waiting area?
Valuable feedback was gathered from all the stakeholders for all four questions.
In the week following the stakeholder workshop, TransLink held a public open house at Joyce–Collingwood
Station under the guideway at the east side of the station. The same information shared through PowerPoint at the
stakeholder meeting was presented on display boards at the open house. Everyone attending the open house was
encouraged to provide comments using the forms at the open house or online.
Prior to the December engagement, TransLink held two stakeholder workshops on April 30 and May 6, 2014, to gather
input regarding the proposed upgrades. During both workshops feedback related to the new station design was gathered
from stakeholders and residents in the immediate community. Both reports are posted online at
www.translink.ca/joyce – Jun 5 2014 Joyce–Collingwood Stakeholder Workshop Report.
Engagement Objectives
Stakeholder and public engagement was designed to provide an update on the project since the last stakeholder
engagement and gather feedback about the east station house and long-term upgrades/BC Parkway integration. All
comments received will be considered as advice by TransLink’s design team as the station and exchange design is refined.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 5
The engagement objectives were to:
1. Maintain ongoing communication with stakeholders and members of the public who are directly impacted by the
construction.
2. Share the following information about the project with key stakeholders, residents and transit users:
• information about the six other station upgrades
• project funding sources
• station capacity, accessibility, security improvements
• before and after images of the station upgrades
• integration of the new station design into the community
• upgrades to the east station house
• west station house and transit exchange long-term upgrades
• BC Parkway integration
• proposed construction timeline
3. Gather feedback on the look and feel of the east station house plaza.
4. Solicit feedback on the long-term vision of Joyce–Collingwood Station.
Stakeholder and Public Notification
TransLink informed key stakeholders about the workshop through the following direct means:
• email invitations were sent to stakeholders
• phone invitations were made to stakeholders
• information was distributed to the area MLA’s constituency office
A variety of communication activities were implemented to inform stakeholders, residents, and transit users of the
public engagement process and encourage them to get involved and provide their feedback. During the engagement
process, the Community Relations Coordinator’s contact information was available at the stakeholder meeting, open
house and online to directly respond to all questions related to the project.
Buzzer BlogA buzzer post on December 2, 2014 provided details about the open house and a link to the online feedback form on
the project webpage.
Invitation to Community Groups and Key StakeholdersA personal email was sent directly to 56 stakeholders who were involved in the previous round of engagement. The
email invited them to the stakeholder meeting at the Collingwood Neighbourhood House on November 25, 2014. For a
copy of the email invitation see Appendix B.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 6
Street TeamOn the day of the open house at Joyce–Collingwood SkyTrain Station close to 1,500 invitation cards were given to
transit users by street teams between 2:30 – 6:30 pm. For a copy of the invitation card, see Appendix E.
Mail Drop1,499 addresses identified by the City of Vancouver within the immediate vicinity of the station were mailed invitation
cards.
Project WebpageA comprehensive project webpage provided online participants with copies of the display boards used at the
stakeholder meeting and open house. Participants were able to provide comments using the same form used at the
stakeholder meeting and open house. The short project URL was www.translink.ca/joyce.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 7
2. Stakeholder Workshop Overview
Background
On November 25, 2014, TransLink held a stakeholder workshop to gather feedback about the east station house
upgrades and the long-term vision/BC Parkway integration. Comments were provided in-person at the workshop and
through the completed feedback forms.
ChallengeJoyce–Collingwood station and exchange serves a high-density, mixed-use neighbourhood and is an important bus
transfer location. It is the fourth busiest SkyTrain Station outside of downtown Vancouver. It currently serves 30,000
SkyTrain trips and 12,000 bus trips per day. By 2041, approximately 7,000 people are expected to use the station
during the peak hours of the day.
PurposeThe upgrades will increase capacity and accessibility and provide opportunities to improve customer safety and
comfort inside the station. The project includes:
• A new elevator and two new escalators in the east station house.
• Improved station design with better lighting and visibility.
• New secure bicycle parking area.
Planning began in 2013 to identify what improvements are most needed at the station. The project is expected to be
complete by 2016.
Stakeholder Workshop Objectives
The stakeholder workshop aimed to:
• Inform businesses, and key representatives from the community about the station upgrade features and project
timeline.
• Build awareness about why the upgrades are necessary and the expected benefits once the project is complete
(increased capacity, accessibility, customer safety and comfort).
• Obtain comments about viable refinements to the preliminary conceptual design features.
• Gather feedback regarding the long-term vision/BC Parkway integration.
Notification To Stakeholder GroupsKey stakeholders that participated in the previous round of engagement were invited through a personal email and
phone call from the TransLink Community Relations Coordinator to attend the November 25, 2014 workshop. For a
complete list of stakeholders that were contacted, see appendix A.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 8
Corporate ContactContact information for the project’s Community Relations Coordinator was provided at the stakeholder workshop,
posted on the project webpage, and was also included in the invitations for anyone having specific questions about
the project.
Engagement MethodsThe format of the stakeholder workshop included a PowerPoint presentation from the project manager followed by
a question and answer period. After the question and answer period, stakeholders were invited to participate in two
small group discussions focusing on the east station house and long-term vision/BC Parkway integration.
The project manager and a planner facilitated the group discussions centred on two aerial overview maps, the first
showing the east station house upgrades and the second showing the long-term vision/ BC Parkway integration.
Stakeholders were asked to provide feedback on the east station house upgrades:
• What do you think the look and feel of the plaza should be?
For the long-term vision/ BC Parkway integration, stakeholders were asked:
• What should the design team consider to improve the bike path?
• What should the design team consider to improve the pedestrian path?
• What should the design team consider to improve the passenger waiting area?
All comments and ideas were captured on post it notes and placed on the aerial maps of each option. After the
workshop all comments were captured in the official meeting minutes.
For a copy of the aerial maps see Appendix D.
Stakeholder Workshop dates, times and location:
Date Time Location
November 25, 2014 7 – 8:30 pm Collingwood Neighbourhood House
5288 Joyce Street, 2nd Floor Program Room
TransLink held one stakeholder workshop in this second round of engagement.
The stakeholder workshop began with a presentation about the station and exchange upgrades from the project
manager facilitated by the Senior Advisor. After the presentation, stakeholders were invited to participate in two group
discussions. The first discussion focused on the aesthetic appeal of the east station house. For the second discussion,
stakeholders were asked to share comments related to the bike path, pedestrian path, and passenger waiting area.
All comments were captured by a note taker and stakeholders were asked to fill in a feedback form at the end of the
workshop.
For a copy of the presentation see Appendix C.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 9
Engagement Participation
Fourteen people participated in the stakeholder workshop on November 25, 2014. For a complete list of organizations
invited to the workshop, see appendix A.
Stakeholder Workshop Feedback Form
After the small group discussions, stakeholders were encouraged to complete a feedback form to gather further comments.
The feedback form gave stakeholders an opportunity to share their comments about the engagement process, whether
they received enough information to provide feedback, and share specific comments about the long-term vision/
BC Parkway integration. Additional questions focused on how stakeholders were informed about the workshop and
the method they would prefer to be kept informed about the station upgrades.
For a copy of the workshop feedback form see Appendix F.
Stakeholder Workshop Feedback
The following key themes emerged at the stakeholder workshop.
East station house upgrades – 16 total responses:
SafetySeven participants identified safety concerns such as: increased safety for pedestrians at crosswalks, increased
visibility, enhanced lighting, improved signage, and moving the bus stop closer to the station.
Lighting and Signage/Way FindingSeven participants requested enhanced lighting at crosswalks, pathways, bus shelters and enhanced signage
including tactile surfacing and providing clear pathways (removing obstacles) for the visually impaired.
Shelters for bus stopsFour participants identified the need for bus stop shelters.
Garbage CansOne participant requested garbage cans in the plaza.
Public WashroomsOne participant requested public washrooms.
Long-term vision/BC Parkway integration – 35 total responses:
Enhanced ConnectivitySeventeen participants requested increased connectivity related to vehicle traffic flows specifically asking the City
of Vancouver to look at the viability of the traffic signals under the guide way and the proximity to the next traffic
signal. Suggestions to provide parking spaces for Car2go were shared. Comments about closing the north-west
laneway or making it one-way to improve overall vehicle traffic movements in the area were noted.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 10
Increased connectivity was requested to improve pedestrian movements including a suggestion to widen
the sidewalk. Increased lighting and clear separation between cyclists and pedestrians along pathways were
requested.
Signage/Way FindingEight participants requested increased signage/way finding and suggested way finding signs both inside and
outside of the station. Community bulletin boards were suggested and to ensure that trees do not block sight lines.
Public Art – Local ArtistsFour participants suggested using local artists to assist with way finding signs; and that public art be incorporated
into the Plaza. Adding planters to the Plaza area was mentioned.
Lighting Four participants requested increased/enhanced lighting in the area both for pedestrians, cyclists and to the
waiting area. Suggestions were provided to consider lighting the bike path all the way to Boundary Road.
Shelter at Bus StopTwo participants requested that shelters at bus stops be installed.
Pedestrian CrossingFeedback regarding the necessity to pay careful attention to the design of the intersection at the north-west
station entrance specifically for individuals with visual impairments crossing the bus and bike path was shared.
Consultation MaterialConsultation material was developed according to the technical work to date to support the stakeholders in learning
about the upgrades. The consultation material provided at each workshop included:
• PowerPoint presentation. See Appendix C for a copy of the presentation
• large table diagrams of east station house upgrades and long-term vision/BC Parkway integration
• stakeholder workshop feedback form
• contact form
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 11
3. Public Engagement Overview
Public Engagement Objectives
The open house was held to:
• Inform station and exchange customers, area residents, businesses, and representatives from the community
about the station upgrade features and project timeline.
• Build awareness about why the upgrades are necessary and the expected benefits once the project is complete
(increased capacity, accessibility, customer safety and comfort).
• Obtain comments about viable refinements to the preliminary conceptual design features.
• Gather feedback regarding the long-term vision/BC Parkway integration.
Invitation CardThe City of Vancouver provided TransLink with a mailing list of all residents and businesses in the community that
were required to be informed about the open house. 1,499 invitation cards were distributed by mail and in person
to commercial and residential buildings directly adjacent to the station by Canada Post Unaddressed Admail. The
geographic boundaries of the area covered included:
• North to Wellington Avenue
• South to Euclid Avenue
• West to Rupert Street
• East to Ruby Street
Project WebpageA project webpage (www.translink.ca/joyce) provided information about the project.
Engagement MethodsInformation about the station upgrades was shared with transit users, the public and stakeholders at an open house
which took place directly under the Joyce–Collingwood station guide way.
The format of the open house included display boards sharing the information previously shared with stakeholders
through PowerPoint. Feedback forms were available to gather further comments at the open house. Staff from
TransLink and the City of Vancouver were at the open house to answer any questions about the project.
Public Open House dates, times and location:
Date Time Location
December 1, 2014 2:30 – 6:30 pm Joyce–Collingwood SkyTrain Station
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 12
4. Engagement Participation
The participation for each engagement activity is provided below:
Stakeholder Workshop Attendance
Location Date Attendance
Collingwood Neighbourhood
House
November 25, 2014 14
Stakeholder Workshop Feedback
Format Submitted
In-person (feedback form, letter) 11
Total 11
In addition to the feedback forms submitted at the stakeholder workshop, one stakeholder provided feedback through
a letter to TransLink. All feedback was considered in this report.
Open House Attendance
Location Date Attendance
Joyce SkyTrain Station December 1, 2014 136
(this number is approximate)
Open House Feedback
Format Submitted
In-person (feedback form) 9
Online 32
Total 41
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 13
Project Webpage
Page Report Page viewsUnique Page
views
Average time on page
(minutes) Bounce rate Exit rate
Project Webpage 445 366 1.43 63.16 25.84%
Get Involved (subpage) 28 22 1.3 0.00% 14.29%
FAQ (subpage) 17 16 1.3 0.00% 14.29%
Total 490 404 1.34 61.02% 18.14%
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 14
5. What TransLink Heard
The facilitated stakeholder workshop resulted in 51 comments on the project. In addition, 10 completed stakeholder
workshop feedback forms were submitted. One stakeholder submitted their feedback by email after the meeting. It
is important to note that participants at the stakeholder workshop and respondents to the open house and online
feedback form may have not answered every question.
Facilitated Discussion Responses
A summary of the comments provided during the facilitated stakeholder workshop is attached in the meeting minutes,
see appendix G: Joyce–Collingwood Station Upgrades Stakeholder Meeting.
Online and In-Person Feedback Form
From December 1 through 15, 2014, a feedback form was available online and in paper form. The same form was
offered to stakeholders on November 25, 2014 to gather their feedback following the meeting. A combined total of 52
feedback forms were submitted. It is important to note that respondents may not have answered every question, and
that no measures were taken to ensure an individual did not fill out more than one feedback form.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 15
Question 1: The Joyce–Collingwood Station Upgrades engagement provided clear information about the project. Please check one response.
The majority of participants (83%) agreed that they had received clear information about the project to provide their
feedback (total of 48 responses).
Resp
onse
s (4
8)
35
30
25
20
15
10
5
0
Completely
Agree
Agree
Neutra
l
Completely
Disa
gree
Don’t Know
Disagr
ee
The following are summaries of further feedback provided
Total Comments
10
Process concerns around notification for open house 4
Thank you to TransLink for open house and request for more consultation on a
regular basis2
Greater detail around East Station upgrades and long-term vision 1
Request for design to provide safety elements 1
More information requested on west side of station 1
Comment that lighting and bus canopies are important 1
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 16
Question 2: I received enough information to be able to provide my feedback about the Joyce–Collingwood Station Upgrades.
The majority of respondents (82%) felt that they received enough information to provide feedback about the station
upgrades (total of 51 responses).
Resp
onse
s (5
1)
35
30
25
20
15
10
5
0
Complet
ely A
gree
Agree
Neutra
l
Complet
ely D
isagr
ee
Don’t Know
Disagr
ee
The following are summaries of further feedback providedTotal Comments
8
Notification concerns 2
Request for public washrooms 1
Suggestion to plan for the future and accommodate all transit needs at station 1
More information requested on bus look 1
Miscellaneous 3
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 17
Question 3: Do you have any specific comments regarding the Joyce–Collingwood Station long-term vision?
The following recurring themes were identified in question 3.
*Some comments contained more than one theme.
The following are summaries of further feedback provided
Total Comments
37
Support for the upgrades with the following comments specifically noted: 22
• Support for east side elevator and escalator (2)
• Bike and parkway enhancements are very good
• Need to make additions work with existing structures
• Ensure station roof is rainproof
• Clear drop off zone should be designated
• Suggestion to have elevators with dual exits
• More delineation between long-term vision and 2015 construction diagrams
• Slip-proof material for flooring requested
• Ensure safety for pedestrians in and around the stations, weather resistant
shelters and canopies to protect from rain, smooth traffic movements for buses
and vehicles
Request for increased capacity and accessibility for pedestrians (including drop-off
area) and buses around the bus loop and station6
General aesthetic improvements including more benches, plantings, public art 5
Enhanced lighting in and around station 2
Recognition that bus loop may need to be retained until long-term vision realized
and improved facilities needed in short-term2
Request for alignment with private development 2
Request for enhanced and clearer communications 1
Request for public washrooms 1
Request that new retail take into account the retail that is already in area 1
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 18
Suggestion to locate bike storage area and taxi stand next to east station house 1
Request to ensure easy accessibility to station from west side 1
Miscellaneous 5
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 19
Question 4: I had the opportunity to provide my feedback about the Joyce–Collingwood Station Upgrades.
The majority of respondents (75%) completely agreed or agreed that they had an opportunity to provide feedback
about the Joyce–Collingwood Station upgrades (total of 49 responses).
Resp
onse
s (4
9)
35
30
25
20
15
10
5
0
Completely
Agree
Agree
Neutra
l
Completely
Disa
gree
Don’t Know
Disagr
ee
Question 5: How did you hear about the Joyce–Collingwood Station Upgrades?
The majority of the respondents (51%) heard about the Joyce–Collingwood Station upgrades from either an email from
TransLink, information from the TransLink website or received an invitation card at the station (total of 65 responses).
Resp
onse
s (6
5)
35
30
25
20
15
10
5
0
Email f
rom Tr
ansLink
TransL
ink web
site
Invit
ation ca
rd at t
he sta
tion
Face
book
Twitt
er
Email f
rom fa
mily m
ember
,
frien
d, or c
olleagu
eNew
spaper
adWord
of mouth
Invit
ation ca
rd in
the m
ailOth
er w
ebsit
eEm
ail fro
m
community
organiatio
n Other
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 20
Question 6: What is your preferred method to stay informed about the Joyce–Collingwood Station Upgrades during construction?
The majority of the respondents (62%) identified the TransLink website or email from TransLink as their preferred
method of communication/notification (total of 87 responses).
Resp
onse
s (8
7)
35
30
25
20
15
10
5
0
TransL
ink w
ebsit
eEm
ail fro
m Tr
ansLin
kA�er
hours phone
Info
rmatio
n sess
ion/o
pen house
Info
rmatio
n handout at t
he sta
tion
Face
book
Twitt
er
Other
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 21
Question 7: Do you have any other comments?
There were a total of 19 comments received from respondents and the following 10 themes emerged:
*Some comments contained more than one theme.
The following are summaries of further feedback provided
Total Comments
19
Appreciation for the upgrades and consultation process 4
Suggestions around enhanced traffic flows to enhance vehicle, pedestrian and bus
movements around the station4
Notification concern 1
Request for enhanced lighting in area 2
Request for increased bus connections to SkyTrain for safety reasons 1
Request to keep station open during renovations 1
Request to keep buses (pick up and drop off) at station 1
Request for enhanced station signage 1
Request for greater detailed design information on crosswalks and parapet half-walls 1
Miscellaneous 6
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 22
6. AppendicesAPPENDIX A. JOYCE–COLLINGWOOD STAKEHOLDER LIST
The following stakeholders were invited to participate in the workshop on November 25, 2014.
Alexander Court Joyce Place
Bamboo Café Joyce Station Tailors & Drycleaners
BC Federation of Labour Joyce Street YMCA
BeBe Hair Design Kambingan Sa Joyce
Care Point Medical Centre Kay Market
Centro Ministry of Children and Family Development
CNIB Mr. Pan Pizza & Indian Grill
Collingwood BIA Queen’s Court
Collingwood Community Policing Centre Regent Court
Collingwood Neighbourhood House Renfrew Collingwood Food Security Institute
(Collingwood Community Garden)
Community Savings Credit Union Sari Sari
Connaught Sunflower Bubble Tea
Constituency Office of Adrian Dix Super Great Pizza
Cusina Manila Tatak Pinoy Filipino Store
Donair Land The Chemist Pharmacy
Evergreen Community Health Centre The MacGregor
Goto King Tim Hortons
Grand Station Tomo Tomo Hair Studio
HUB: Your Cycling Connection Vanness Convenience Store
Joyce Grocery Westbank Projects Corp.
Joyce Hair Design Local residents directly impacted
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 23
Joyce Jiaozi
APPENDIX B. JOYCE–COLLINGWOOD STATION UPGRADES STAKEHOLDER MEETING INVITATION
November 14, 2014 Name, Position Organization Street Address Dear Mr./Ms. Name, You are invited to attend a stakeholder workshop for the Joyce–Collingwood Station and Exchange Upgrades. The stakeholder workshop will be an opportunity to learn about the upcoming station upgrades and provide input into the long-term vision for the station and exchange. As a key stakeholder, your involvement in the engagement is a meaningful part of this process. Joyce–Collingwood Station and Exchange serves a high‐density, mixed‐use neighbourhood and is an important bus transfer location. The upgrades at Joyce–Collingwood Station and Exchange will increase capacity, enhance accessibility, and improve safety and comfort inside the station. Get Involved! The stakeholder workshop is scheduled for: Date: Tuesday, Nov. 25, 2014 Time: 7:00-8:30pm Location: Collingwood Neighbourhood House
Program Room (2nd floor) 5288 Joyce Street, Vancouver
The stakeholder workshop will involve a presentation about the upcoming station upgrades and the long-term vision for the station and exchange, a group discussion, and an opportunity to have your questions answered by the TransLink project manager. Please confirm your attendance by email to Sandy Young, Community Relations Coordinator, at [email protected] before Monday, Nov. 24.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 24
What We Heard On April 30 and May 6, 2014, TransLink hosted two stakeholder workshops to gather input on the conceptual design for the upgrades at Joyce–Collingwood Station and Exchange. A summary of what we heard can be found in the Joyce-Collingwood Stakeholder Workshop Report. Your feedback is very important to us and we hope that you will be able to attend the stakeholder workshop. If you are unable to attend, we would appreciate if you would share this email and attached invitation with a representative from your organization who lives and/or works near Joyce–Collingwood Station and Exchange to encourage their attendance. Should you have any questions or comments, I can be reached by phone or email at your convenience. Thank you for your time and consideration to get involved! Sincerely, Sandy Young Community Relations Coordinator, TransLink [email protected] d 778.375.7662 | c 604.561.6217 | f 604.636.4809
*If you no longer want to receive email correspondences from TransLink about the SkyTrain Station Upgrades Project, reply to this email with “Unsubscribe” in the subject line. ** The information you provide is being collected, pursuant to Part 3 of the Freedom of Information and Protection of Privacy Act, for the purpose of the public and stakeholder consultation process and activities for the SkyTrain Station Upgrades. If you have any questions about the collection, use or retention of the personal information you have provided, please contact TransLink’s Privacy Officer at Suite 400 – 287 Nelson’s Court, New Westminster, BC V3L 0E7, by phone at (778) 375-7500 or email at [email protected] .
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 25
APPENDIX C. STAKEHOLDER MEETING PRESENTATION/OPEN HOUSE DISPLAY BOARDS
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 26
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 27
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 28
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 29
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 30
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 31
APPENDIX D. STAKEHOLDER MEETING SMALL GROUP DISCUSSION MAPS
28
41/43
Handy DART
WEST STATION HOUSEEAST STATION HOUSE
41
2643
Handy DART
28
27 28
26
27
WEST STATION HOUSEEAST STATION HOUSE
Joyce–Collingwood Station & Exchange UpgradesLong Term Vision/BC Parkway Integration
The upgrades included in the long-term vision will be constructed as a separate project when necessary funding is secured.
Building a sustainable transportation future together.Bâtissons ensemble un réseau de transport durable.
Joyce–Collingwood Station & Exchange UpgradesEast Station House Upgrades
28
41/43
Handy DART
WEST STATION HOUSEEAST STATION HOUSE
41
2643
Handy DART
28
27 28
26
27
WEST STATION HOUSEEAST STATION HOUSE
Upgrades to the East Station House will begin the Summer of 2015.
Building a sustainable transportation future together.Bâtissons ensemble un réseau de transport durable.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 32
APPENDIX E. INVITATION CARD
translink.ca/joyce
Complete a feedback form
Drop by the open house
Get involved!Joyce–Collingwood Station and Exchange Upgrades
Drop by the open house to learn about the upcoming station upgrades and provide input into the long-term vision for Joyce–Collingwood Station and Exchange.
Visit translink.ca/joyce and complete a feedback form from December 1 – 15, 2014.
For more information, contact: Sandy Young, Community Relations Coordinator [email protected] | 778.375.7662
Date Time Location
Monday, Dec. 1, 2014 2:30 – 6:30 pm Joyce–Collingwood Station, tents west of East Station House
Building a sustainable transportation future together. Bâtissons ensemble un réseau de transport durable.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 33
APPENDIX F. FEEDBACK FORM
Building a sustainable transportation future together.Bâtissons ensemble un a réseau de trasport durable.
Community Engagement Feedback Form Joyce–Collingwood Station & Exchange Upgrades Stakeholder Meeting – November 25, 2014
Your comments related to the Joyce–Collingwood Station Upgrades will be considered as advice. Please record your level of agreement and provide your feedback for the following statements.
1. The Joyce–Collingwood Station Upgrades engagement provided clear information about the project. Please check one response.
o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don’t know
Do you have any further feedback?
2. I received enough information to be able to provide my feedback about the Joyce–Collingwood Station Upgrades. Please check one response.
o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don’t know
Do you have any further feedback?
3. Do you have any specific comments regarding the Joyce–Collingwood Station long-term vision?
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 34
Building a sustainable transportation future together.Bâtissons ensemble un a réseau de trasport durable.
4. I had the opportunity to provide my feedback about the Joyce–Collingwood Station Upgrades. Please check one response.
o Completely Agree o Agree o Neutral o Disagree o Completely Disagree o Don’t know
Do you have any further feedback?
5. How did you hear about the Joyce–Collingwood Station Upgrades? Please check all that apply.
o Email from TransLink o TransLink website
o Invitation card at the station o Facebook
o Email from a family member, friend or colleague o Twitter
o Word of mouth o Newspaper Ad
o Invitation card in the mail
o Other website (Please specify):
o Email from community organization (Please specify):
o Other (Please specify):
6. What is your preferred method to stay informed about the Joyce–Collingwood Station Upgrades during construction? Please check one response.
o TransLink Website o Facebook
o Email from TransLink o Twitter
o Information handout at the station
o Other (Please specify):
7. Do you have any other comments?
Thank you for your feedback. The responses provided will be aggregated and no comment or response will be attributed to any one individual.
A Stakeholder and Public Engagement Report summarizing feedback received during the engagement process for Joyce–Collingwood Station Upgrades will be posted on TransLink’s website at translink.ca/joyce
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 35
APPENDIX G. JOYCE-COLLINGWOOD STATION UPGRADES STAKEHOLDER MEETING NOTES
TRANSLINK Joyce-Collingwood Station Upgrades
Stakeholder Meeting
Tuesday, November 25, 2014
Collingwood Neighbourhood House 5288 Joyce Street
Vancouver BC
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 36
TransLink – Joyce-Collingwood Station Upgrades Stakeholder Meeting, November 25, 2014 2
Notes from a Stakeholder Meeting for the Joyce-Collingwood Station Upgrades held on Tuesday, November 25, 2014 at the Collingwood Neighbourhood House, 5288 Joyce Street, Vancouver, BC (7:00 p.m. to 8:30 p.m.) CITY OF VANCOUVER Paula Huber Chris Robertson Michelle Yip TRANSLINK RESOURCES: Michelle Babuik Vincent Gonsalves Bill Orr Sandy Young ALSO PRESENT: Susan Campbell, Note Taker, Corporate Consulting The stakeholder meeting was called to order at 7:00 p.m. 1. WELCOME AND INTRODUCTIONS – Sandy Young
The purpose of the stakeholder meeting was to inform neighbours, businesses and customers about: The station upgrades and project timeline; Why these upgrades are necessary and important; and How to stay informed about the project from design through to project
completion. Roundtable self-introductions were undertaken.
2. STATION DESIGN PRESENTATION – Bill Orr Participants received a power point presentation reviewing the proposed station upgrades.
2.1 Questions and Answers
The record notes that the following abbreviations are used and mean: Q=Question, A=Answer, C=Comment. Questions and comments are from meeting participants and answers are from TransLink representatives and are consolidated into one response.
Participants were asked to hold their questions to ones of clarification and save their in-depth comments/feedback for the small group discussions at their tables.
Q: Participant: Was the stakeholder session held in April (2014) the first one on this
project?
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 37
TransLink – Joyce-Collingwood Station Upgrades Stakeholder Meeting, November 25, 2014 3
A: TransLink: Yes, we had one (stakeholder meeting) in April and one in May (2014).
Q: Participant: Is the bus going to go around there? A: TransLink: Yes, but there is no bus loop in the near term however in the long-
term there will be a bus loop. Q: Participant: Are all the upgrades happening in the east? A: TransLink: Correct. C: Participant: If TransLink doesn’t complete all of the projects that it has applied
for funding for then who will pay for it? The taxpayer will.
Q: Participant: Long-term being? A: TransLink: The east station house upgrades are fully funded and this one is not
fully funded and that is part of the long-term vision and will be completed when funding comes.
Q: Participant: With respect to the work that is contemplated for the first phase of
the project - is lighting at cross walks or streets planned? A: TransLink: No. C: City of Vancouver: There will be an additional crosswalk just east of the lane
connecting to the station entry to address the jaywalking concern. As part of this we will also be looking at lighting from Joyce to Gaston and that will be assessed.
Q: Participant: Will there be changes to service during construction? A: TransLink: I don’t know that answer but we are hoping there won’t be any
changes. It is not likely to be as invasive as other projects we have seen. Q: Participant: Is nothing being done to improve accessibility to the west side?
Specifically, my concerns are around the high pedestrian and traffic congestion and it is an impractical use of that space.
A: TransLink: The long-term intention is to move to two station houses and we know that it is very crowded at the present time however it is not a failing condition but increases in capacity would make the bus loop on the east side a safety concern.
C: Participant: It is a safety concern right now and that light should be fixed by the City of Vancouver which is sort down in the underbelly of the tracks and if that was improved it would improve that condition. What do I mean, take it out so vehicular traffic can’t use it. It is the vehicular traffic that makes it dangerous.
At this point participants moved into discussion at their group tables.
3. EAST STATION HOUSE UPGRADES SMALL TABLE DISCUSSIONS
TABLE 1:
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 38
TransLink – Joyce-Collingwood Station Upgrades Stakeholder Meeting, November 25, 2014 4
Addition of crosswalks. Great – ensuring safety/vehicles observing. Crosswalks – light them/signage them
Parkway improvements should be considered as part of East Station House improvements – will improve safety of laneway – many pedestrians use lane to access two towers behind CNIB – safety now for cars parking on corner for pickup/drop off/Tim Horton’s
Shelters for all Bus stops 28, 27, 26 Laneways accessing onto Joyce north of the station a key concern. If 25 story to
be built at 5050 Joyce this will be an even bigger concern. Shelter for #28 Integration of technology – wi-fi station, charging station, internet café, touch
screen monitors with trip planner Public washrooms Lighting and parking Signage to make it clear where the path is shared or not Kiss and Ride – too far from Station to be safe for those waiting for a pickup. Improved lighting and shelter near proposed Kiss and Ride area Texture variation Rain guards
TABLE 2:
Add garbage cans to Plaza Incorporate pavement colours and textures to path, delineate space for visually
impaired pedestrians Need to reduce obstacles in Plaza for visually impaired people
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 39
TransLink – Joyce-Collingwood Station Upgrades Stakeholder Meeting, November 25, 2014 5
LONG TERM VISION DISCUSSION
TABLE 1: Signage for direction of train at ground level 41 B Line roadway return – no vehicle stopping at Joyce between Vanness and
stop light north Car2go parking spaces Widen glass canopy at bus pickup area Widen sidewalk Work with local artists re: way finding and innovative ideas like painting
directions on sidewalks East Station House – for future bus pickup shelter vital. For people waiting for
the bus challenge open shelter = no seat on bus. Seat on bus means you have to walk in the rain.
Water feature? Multi-purpose Public art – definite need for extensive consultation with the neighbourhood i.e.
Multicultural Artists Network and Still Moon Arts Society and Collingwood Neighbourhood House.
Signage inside station for locations/venues outside the station Could really use sign downstairs like the one upstairs indicating which SkyTrain
is arriving and how soon it will arrive Kiosk or City Bulletin Board for City notices, area map, etc. Lighting for waiting area Neighbourhood notice board/local map Planters in this area with help from community gardens Garbage bins – need more and more frequent empties Local artists for public art public TABLE 2: Make laneway one-way Ensure signs are to bike and pedestrian path Should close laneway. Too close to many pedestrians-car conflicts especially
with CNIB clients Signal needs to be visible for north facing pedestrians Ensure trees do not block sight lines Traffic at Joyce under tracks – closing off middle intersection if you can Bike pathway must be lit as well as pedestrian and sight line Cyclists can be a danger to visually impaired people. Need to design for safety. Add left turn signal from Joyce to Vanness Keep 26 and 27 pickup and drop off at night at Station not on Joyce Intersections too close together. Confusing. People drive through first light.
JOYCE–COLLINGWOOD STATION AND E XCHANGE UPGR ADE PROJECT 40
TransLink – Joyce-Collingwood Station Upgrades Stakeholder Meeting, November 25, 2014 6
Bikes separate from pedestrians at Joyce. Add left turn close for buses turning from Vanness to Joyce Improving bike/pedestrian path – lighting Path from north east of station is important connection – needs to be retained. Add lighting to bike path all the way to Boundary Street furniture needs to have clear paths (legible for low-vision users)
4. GROUP DISCUSSION SUMMARY – Report out by the Facilitators at each table
TABLE 1: Bill Orr Plaza – green gardens, landscaping, texture on the landscape, garbage bins, tie-
into local signage and indicate local places of interest and canopy for bus shelter.
Long-term Vision – that the lighting for the area be sufficient for safety - adequate lighting, soft landscaping into area with as much as possible, wi-fi hotspot, and information for people coming to the station to know when the next train will be coming.
TABLE 2: Michelle Babiuk
Plaza – important to reduce obstacles for the visually impaired, organize elements and implement tactile way finding for the visually impaired and add garbage cans.
Long-term and things beyond the control of the project – there are conflicts with the north west corner (pedestrians, cyclists, buses and cars) and the importance of further design to reduce conflict was emphasized; two intersections were identified that are so close together it is confusing and need to be redesigned to make it clearer for both pedestrians and vehicles; safety and design in the area was emphasized to ensure that trees don’t block sight lines; that the areas be light and there was a suggestion to extend the lighting to Boundary Road. The last comments were around areas identified in red on the map and a request to look at movements on the street to make those movements safe for cars, buses and pedestrians.
5. WRAP UP AND NEXT STEPS
Feedback forms were circulated and participants were encouraged to complete the forms before leaving the meeting.
There will be further consultation in spring 2015 or early summer 2015. On December 1, 2014 an Open House will be held between 2:30 p.m. – 6:30 p.m.
Everyone was encouraged to attend. 6. CLOSURE
Participants were thanked for their input and the meeting closed at 8:35 p.m.