11680 Timberly Ct, Richmond, VA, 23238 508-904-3477 joshuaklos87@gmail.com

Joshua FosterObjective

To use the skill sets I have developed and apply them to the benefit of a well-functioning team as well as continuously grow and develop new skills to the benefit of myself and my career. I have six years of experience with risk assessment, data mining, application development, and QA testing.

I currently support three teams of investigative analysts by managing their systems and data integrity. While supporting these teams, I have become the local subject matter expert on risk analysis and potential risk impacts to the collections environment at Capital One.

Experience

2013- Present Capital One Richmond, VA

MCP Technical Coordinator

Participate in and/or facilitate annual, quarterly, and ad hoc risk assessments for the US Card Collections line of business

Assist partners with various audits (data mining, report creation, and risk impact analysis) Responsible for the US Card Collections Governance Control Team data and systems Assist Process Managers in implementing new controls to identify, manage, and remediate risks Manage the quarterly business review process Initiate interdepartmental communications to improve accuracy and effectiveness of Control

Team data Report potential risks to Process Managers and Business Owners Automate time consuming manual processes Create and test new control tools Train associates on new control tools Create work steps, documentation, and reporting for all new control tools Investigate process break downs and provide research support to the Loss Event Remediation

Team within the Loss Mitigation Collections Governance Team

2012-2013 Capital One Richmond, VA

MCP Team Lead

Managed day to day workload of team members Performed QA testing of team work Represented MCP during quarterly business reviews, risk assessments, and team road show

meetings Managed new hire onboard orientation Managed system of record maintenance Automated manual tasks through integrated applications Managed escalations and in-depth research on policy anomalies or compliance infractions Recipient of the Peak Performer Award in Q1 2012, selected by the US Card Vice President

508-904-3477joshuaklos87@gmail.com

Joshua Foster

2009-2012 Capital One Richmond, VA

MCP Agent

Performed account level reviews on possible compliance and credit policy exceptions Assisted with creating and managing the collections anomalies process Supported Legal team with gathering information for litigation cases Responsible for creating and publishing various reports identifying risk management best

practices Assisted Risk Team with audit research and data mining

2007-2009 Capital One Framingham, MA/Chester VA

Customer Contact Rep

Assisted customers with credit applications for new loans Assisted escalated collections customers Cross trained to service multiple lines of businesses Provided support for fraud detection team Recipient of documented customer compliments during often intense customer negotiations

2006-2011 Massachusetts Army National Guard Worcester, MA

Private First Class

Supported Recruiting Command

Education

2013-current Capital One Training Richmond, VA

Training in SQL programming language used in the application of data management in a relational database management system or for stream processing in a relational data stream management system.

Training in VBA programming language

2012 J. Sergeant Reynolds Richmond, VA

Some coursework in Business Administration towards B.A. in Information Systems Management

References

References are available on request.