JOB DESC · Web viewTo undertake other duties as may be reasonably determined by the Senior Operations Manager and CEO. PERSON SPECIFICATION Receptionist, St Albans Desirable Criteria

Mind in Mid Herts 11 Hatfield Road

St AlbansHerts AL1 3RR

Tel: 01727 865070

web: www.mindinmidherts.org.ukemail: [email protected]

Company limited by guaranteeRegistered in England and Wales

Reg No 04746078

Reg. Charity Number 1101678

Dear Applicant,

Thank you for your interest in the post of Receptionist, St Albans. This is an important role in our organisation as the receptionist is often the first point of contact in our organisation.

Please find attached an application pack that I would ask you to complete and return to me no later than Friday 28th October.

Either by email to: [email protected]

Or by post to: Mind in Mid Herts11 Hatfield RoadST ALBANSHerts AL1 3RR

We look forward to reading your application.

Yours faithfully,

Danielle SimpsonHR Coordinator

mailto:[email protected]

JOB DESCRIPTION - Receptionist, St Albans

Reporting to: Chief Operating OfficerResponsible for: Reception and Administrative DutiesDuration: 12 month contract from start of employment Hours: 12 hours per week, (Thursdays–6 hrs, Fridays–6 hrs)Salary: £15,873 pa pro rata (£8.25/hr, £5148 pa for 12 hrs/week)Location: The jobholder will be based in the St Albans office, with

some occasional travel to the other offices (Hertford, Stevenage and Welwyn Garden City) for training and team days

Mind in Mid Herts (MiMH) is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment and harassment on the grounds of all the ‘protected characteristics’ as identified by the Equality Act 2010. It is MiMH's intention that this job description is a guide to the major areas and duties for which the jobholder is accountable. However, services will change and the jobholder’s obligations might vary and develop, so the job description should be seen as a guide and not as a permanent, definitive and exhaustive statement.

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Purpose of the PostWe are looking for a caring, enthusiastic individual to welcome service users to our centre in St Albans and to carry out reception and administrative duties. The jobholder will work with other staff to exchange information relating to projects, contracts and funding opportunities and other information, as appropriate as well as answering the telephone, taking messages and managing the diary.

Principal Responsibilities To support the Project Officers. To undertake reception and administrative duties. To attend training as agreed with the Chief Operations Officer. To update promotional material and resources. To be aware of the boundaries and policies and procedures of MiMH. To ensure that all duties are carried out to the highest standard and in

accordance with MiMH's quality standards. To carry out all duties with due regard to MMH's policies and procedures,

including the equalities requirements. To undertake other duties as may be reasonably determined by the Senior

Operations Manager and CEO.

Application Pack: Receptionist, St AlbansMind in Mid Herts- Registered Charity Number 1101678

PERSON SPECIFICATION

Receptionist, St AlbansDesirableCriteria

EssentialCriteria

Qualifications

IT qualification or similar (e.g. Business) *

Experience

Experience working in a mental health environment *

IT literacy (basic Word, use of Internet and email) *

Experience/awareness of mental ill health *

Skills and Abilities

Ability to work flexible hours *

Working as part of a team *

Ability to deal with stressful and difficult situations in a calm manner *

Ability to communicate orally and in writing, presenting information in a sensitive manner in person and on the telephone.

*

Ability to prioritise and manage workload *

Awareness of equal opportunities *

Ability to maintain confidentiality *

Ability to stay calm, patient and non-judgmental *

Ability to work as part of a multi-disciplinary team *

Awareness of issues in mental health service provision *

Ability to involve service users in all aspects of work *

Ability to share information with co-workers within the organisation *

Complete honesty and integrity *


Additional Requirements

At all times to carry out every aspect of your duties with due regard to MMH policies and procedures including the Equalities statement.

Adhering to MiMH’s Human Resources policies and procedures as outlined in the Staff Handbook.

Understanding the need for confidentiality when dealing with both internal and external information.

Understanding the importance of conforming to MiMH’s service requirements and service user needs.

Flexibility to work outside and/or in excess of standard hours when necessary to achieve required objectives.

An understanding of MiMH’s services and the impact that poor service has on its service users and reputation.

Commitment to adhering to Health and Safety guidelines for safe working. Adhering to legislative requirements. To work in line with the aims and objectives of Mind in Mid Herts. To ensure that all duties are carried out to the highest standard and in

accordance with MiMH quality standards Undertake other duties as may be reasonably determined by your line manager

and the CEO

Benefits

All full-time employees have an entitlement of 25 days paid holiday per year (April 1st - March 31st). Statutory bank and public holidays are in addition to standard holiday entitlement. Part-time employees' holiday’s entitlement is pro-rata. There is a contributory pension scheme.


Application Form

Please return to [email protected] or by post toDanielle Simpson at Mind in Mid Herts, 11 Hatfield Road, St Albans, Herts, AL1 3RR

no later than Friday 28th October.

Post Title: Receptionist, St Albans

Personal Details

Surname:

Forenames(s):

Address:

Postcode:

Telephone (Home):(Mobile):

E-mail address:

Please note any disability or other medical condition which may require special attention at the interview or in the job.


mailto:[email protected]

Education

Please give details of your education and all exams passed.

Date School/Institution Exams passed

Relevant Training Courses

Please give details all training courses.

Date College/Institution

Course, Qualifications, etc.


Present (most recent) Employment/Voluntary Work

Employer’s name and address:

Position held:

Dates:

Salary:

Brief description of duties:

Previous Employment

Dates Employer Position Held


Additional Information

Please give any further information you think could assist us in deciding your suitability.You should give details of all relevant experience, interests, voluntary work, etc. andspecify your reasons for applying for the vacancy. Continue on a separate page ifnecessary.

Please note that CVs are not considered as part of the selection process.


RefereesOne of your referees should be your present or most recent employer or, if unemployed, an organisation you have been involved with. References must not be provided by a relative or someone sharing your home.

We will not contact your present employer without your permission.

Name: Name:

Address: Address:

Status: Status:

In the past two years, how many sick leave days have you taken in your present employment?

When can you start?

An enhanced Criminal Records Bureau Disclosure is required for this post.

Have you worked for Mind in Mid Herts in the past in any capacity?

I declare that the information on this form is correct to the best of my knowledge:

Signature

Date


Equal Opportunities Monitoring Form1. Please tell us your Age: 2. Do you consider yourself to have a disability?

Yes No Rather not say

2b. If yes do you have a:

Physical Impairment Sensory Impairment Learning Disability Mental Health Condition (Long Term) Other Health Condition (Long Term)

3. Ethnicity

Asian or Asian British Bangladeshi Indian Pakistani Any Other Asian Background

Black or Black British African Caribbean Any Other Black Background

Mixed White and Asian White and Black African White and Black Caribbean Any Other Mixed Background

White White British White Irish Any Other White Background

Other Ethnic Group ChineseAny Other Ethnic Group

Please state: _____________________________ Rather not say

4. Nationality

Please state: _______________________________

5. Gender

Female Male Rather not say

5b. Gender Reassignment

Do you now, or have you ever considered yourself to be transgender? (tick if yes)

6. Religion or Beliefs

Atheism Agnosticism Buddhism Christianity Hinduism Humanism Islam

Jainism Judaism Sikhism Any Other Religion/Belief

Please state: ____________________________ No Religion or Belief Rather not say

7. Sexual Orientation

Bisexual Gay Man Heterosexual

Lesbian/Gay Woman Other Rather not say

8. Are you currently providing support to a partner, child, relative, friend or neighbour who could not manage without your help or/and support?

Yes No Rather not say

We are asking you to provide us with anonymous information to help reach as many communities as we can. All questions are optional and if you prefer not to it does not in any way effect your access to services. Thank you


Under 1616-2121-2930-3940-4950-5960-6970-8080+Rather not say

Documents

JOB DESC · Web viewTo undertake other duties as may be reasonably determined by the Senior Operations Manager and CEO. PERSON SPECIFICATION Receptionist, St Albans Desirable Criteria