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Cloud Telephony
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Cloud Telephony Solutions by
Client Management System
Pioneer of cloud telephony conceived in India and now globally domiciled in Singapore - Create state-of-the-art telephony solutions for SMEs and Enterprises
Makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity
Solutions focused on sales, marketing, customer/ employee support and emergency response requirements
The company was incorporated in Aug 2009 and has grown from a garage startup to a 350+ employee company
40,000 + customers in India and globally
Founded by IIT & Carnegie Melon Grads and funded by Sequoia Capital
KNOWLARITY WHO ARE WE?
KNOWLARITY WHERE WE FIT?
Knowlarity brings you the best in business telephony solutions. State-of-the-art Knowlus cloud telephony platform allows businesses to stay connected 24x7OUR BACKBONE - KNOWLUSPOWERFULSCALABLERELIABLE
Customized IVR
Cloud Dialing
Web-SMS Integration
Automated Speech Recognition
Easy enhancement of service load
Seamless scaling for special campaigns
Pay per actual usage
Hosted locally at ePLDT Vitro
Detect & escalate any unusual behavior
Automated failover mechanism
Objective
Provide a stable and reliable Telephony System to accommodate clientsRoute calls to proper agents for their concernProvide fast and accurate statistics for the businessQuick Set up Seamless passing of information through APIs
Solution offered by Knowlarity
PBX SYSTEMS FOR YOUR BUSINESSSuper Receptionist (SR) is a phone number for your business
On calling your SR number, customers are greeted with a professional welcome message
Your Customer can speak to the concerned person by pressing the extension.
Extension can be set to your present mobile or a landline number
Customers can leave a voicemail in case no one answers their call
FEATURES
Call RecordingsClick-to-CallCall LogsMini CRMProgrammableExtensionsCall ForwardingPhone BookWelcomeMessageAfter Hours Support
How does it work?
Advantages
Project a Big Company Image - Perception is Reality You want to impress your callers and convey a big business image, but want to avoid the expense of a real receptionist. You can create the appearance of multiple departments and project a professional business image. Never Lose a Business Lead - Every call is Important The business is getting competitive, what if a big order was lost because your phone was powered off when the customer called. From our website, you will get a list of all the customers who called you and whose call was missed.Get Calls When Not in Office - Business is on the go Youre out on the go, but expecting that crucial phone call. Enjoy the convenience of having your calls routed to your home, mobile, or any number - so you'll never miss another important call.Move Office but not Phone - Phone Number for LifeYour business is growing; you want to move to a bigger office but are worried about customers calling old number. Your Super Receptionist number will go where your office is. No Hardware No Software As Easy as your Email
Caller dials hotline
63-xxxxx
IVR is playedSelect Branch
Makati
Fort Bonifacio
Alabang
Select Type of InquirySchedules
Promos
Enrollment
General Inquiry
Call Flow
Select Branch1. MakatiType of Inquiry1. Schedules2. Fort BonifacioCall Hotline63-xxxxx3. Alabang2. Promos3. Enrollment4. General InquiryMulti Level IVR Extension Mapping
Call Flow Diagram
1. Call Hotline Number* Forward calls to Knowlarity number2. Select Options* Select Option through Keypad* Call details can be passed through API* Route calls to agents in 3 call flow options
Sequential
Round Robin
Parallel
3. Connect to AssociateVanity Number
Product TypeSOHOG2 (Professional)G3 (Advanced)
One Time Set up CostPhp 10,000Php 20,000Php 60,000
Monthly SubscriptionPhp 6,750Php 11,250Php 45,0000
Default Channels2310
Additional ChannelN/Aup to 10 ChannelsUp to 60 channels
Channel CostPhp 1,300 per channel/ monthPhp 1,300 per channel/ month
Key Feature DifferencesSingle level IVRMulti Level IVRMulti Level IVR
Custom Integration to own CRM / Modification
Commercials
10 channels
1 PRI line = 40,000 per month
1 PRI line = 30 channels > 10/30 = 33.34%
.3334 x 40,000 = 13,336
Bandwidth = 1,000 per month
Hosting & services = 20,000 per month
Equipment and Maintenance = 12,500
Total = Php 46,964 Actual Amount
Cost Breakdown for G3 Advanced
Summary ReportsInstantly provide statistics for your businessReporting Tools
Activity Reports
Call Recordings
Listen to Call Recordings
Easy Filter and accurate Logs
Download Reports instantly
Custom Notifications
Agent Statistics
CRM included
Operational Costs
Call Rate Table
TypeRates
Local PLDTFree
National Direct Dial (outside Manila)Php 4.55 per minute
Other networks (landline)Php 4.55 per minute
MobilePhp 12.5 per minute
IDDPhp 17.5 per minute
SMSPhp 1.00 per message
System ArchitectureSystem Architecture
RedundancyPlatform provided with multiple failovers for any component
Continuous monitoring of IVR execution engine Automatic restart in case of failure
Warm back up of databases Every 15 mins
Real Time monitoring of Knowlus with the help of NAGIOS(en.wikipedia.org/wiki/Nagios)
Continuous monitoring of data transfer with Knowlus
Redundant PSTN gateways
Self-tests to ensure 99.9% uptime
Information Security ISO 27001Knowlarity Communications has been awarded the ISO 27001 Compliance Certification for Information Security Management Systems (ISMS) by JAS-ANZ.
By accomplishing the ISO 27001:2005 ISMS Certification, Knowlarity Communications symbolizes it's commitment towards maintaining quality in safeguarding information and intellectual property assets within the organization and boosts the confidence of customers and other stakeholders assuring business continuity under diverse circumstances
Redundancy and Information Security
KNOWLARITY ENTERPRISE CLIENTS
Knowlarity in News
KNOWLARITY FAMILYAboutInvestors
Knowlarity is a pioneer of cloud telephony conceived in India and now globally domiciled in Singapore. We create state-of-the-art telephony solutions for SMEs and Enterprises enabling them to get more out of their marketing, sales and customer service initiatives. We were incorporated in Aug 2009 and in short span of 5 years have grown from a garage startup to a 350+ people company with revenue ranging in several million dollars serving over 8,000 SMEs and Enterprises.Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firms in the world. Sequoiahas invested over $6M in Knowlarity. They have previously made investments in companies like Google,Apple, YouTube, LinkedIn and Justdial.
Awards
Management Team
AMBARISH GUPTA, C.E.O.Ambarish worked as a Strategy Consultant with McKinsey & Company in the United States before returning to India to start Knowlarity Communications.Ambarish received his MBA from Carnegie Mellon University in 2007 and Bachelors in Computer Science from IIT Kanpur in 2000.
BIPUL PARUA, C.T.O.Bipul has deep experience in technology with hands on experience as architect, engineer, and technical manager. He worked for 8 years in multiple startups in Silicon Valley. Bipul received his Bachelors in Computer Science from IIT Kanpur in 1999.KRISHNAN K., C.X.O.Krishnan is a rainmaker par excellence, with a stellar track record in general management, and corporate strategy. He drives operations and excels in customer experience deliverable. He graduated from IIT Madras, and followed it with a PhD in Civil Engineering from Northwestern University, Evanston.SHRUTI AGGARWAL, C.F.OShruti has been instrumental in building the financial infrastructure of Knowlarity. Being the custodian of our financials, she keeps a hawks eye on our accounts and finances.Shruti is a Chartered Accountant and a Company Secretary by profession and has previously worked with a Big Four Audit Firm.
Thank you!
16/04/15
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