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2327 NW Northrop #12, Portland, OR 97212 www.Grewco.com [email protected] 503 544-8857
Jim’sProfitAccelerator10:DelegationPredictsSpeed
Everyonepayslipservicetodelegation,butdoingitisanothermatteraltogether.That’sunfortunatebecauseskillfuldelegationprovidesgreatopportunitytoacceleratebothyourcompanyresultsandyoureffectivenessasaleader.Anaddedbonusisthatyou’llbebuildingthevalueofyourbusiness,whichwillaccruetoyouwhereveryoursuccessionpathtakesyou.
Delegationisrelevanttoeveryexecutiveofanysizefirmwhowantstodobetter.Whatdoesyourdelegationpatternpredictaboutthevalueofyourfirm,yourjobsatisfaction,andyourfinancialsecurity?Usethissimpleguidetoseehowyourank,andwhereyouropportunitymightbe.
WhatKindofDelegatorAreYou?
You:
1. Delegateroutinetaskstoallowtimeforhigherimpactactivities.2. Delegatetacticalresponsibilitiesthatincludemodestriskanduncertainty.3. Delegatemoststrategicandtacticalresponsibilities,subjecttoreviewbeforeaction.4. Delegatefavoriteresponsibilitiesthatyouusedtoprefertohandlepersonally.(Theseareoften
itemsthatyou’vesaidyouwould“never”delegate.)
ScoringSummary
Type Label Payoff Downside
1 Controller Limited Buriedindetail
2 Reluctant Modest It’sneverenough
3 PowerLeader Greatresults Requiresdelegationskill
4 FutureBuilder Legacy Morefreetime
SPEEDBUMP:Themoreyoudelegate,thefastergoodresultswillcome.
BandwidthPrinciple:EveryleaderI’veworkedwithhaswrestledwithpersonalbandwidth,or“NomatterhowsmartIwork,I’mstillwaybehind.”There’snoexcuseforthis,andthere’sawaythatmany
ofmyclientshaveovercomeit.Ifyou’reareluctantdelegatororhog‐tiedbyyourbandwidth,youcanovercomeittoo.
Here’sthebasicbandwidthequation:
ExS/T=O
Key:T=Time E=Effort S=Skill O=Output
Superchargeyourbandwidth:Delegateasmuchaspossibletoasmanyothersasyoucan!Thatmeansmovethetasks,notyourtime.Inotherwords,delegatedelicately.
Here’swhathappenstofolkswhosuperchargetheirbandwidth:
ExS/(1/2)T=O3
Translation:Getatleastthreetimesasmuchdoneinhalfthetime.The“getdone”isaccomplishedbytheorganization,notjustyou.Thetimesavingsareyours,however.
TheSpeedMeasure:Speedisaboutoutput,notinput.Threetimesasmuchdoneinhalfthetimeisa600percentincreaseinoutput.Ifthat’snotspeed,whatis?
OperationsVPScottGormanleadsahighlysuccessfulproductionoperationof100‐pluspeople.Hewasastoundedtoseetheburstofoutputfromhisworkerswhenhehandedhisleadersashortlistofproblemstoattack.Whilehe’sstillimprovinghisdelegationskills,hereportsthathismanagersalreadyhaveincreasedtheirimpactonresults,givinghimmoretimetobestrategicabouthisownfocus.HisGembawalkshappenmoreconsistently,hiscalendarislesscluttered,andhereportshavingaclearersenseofwhatisactuallyhappeninginhisorganization,allowinghimhigherimpactonresultsmorequickly.
Tobefair,hisresultsrequiredbecomingadelicatedelegator.Learningthisisn’teasy,buttheremarkablepayoffmakesitworthit.
PrinciplesofDelicateDelegation1. Putarazoredgeontheproblemdefinition.2. Pickyour“receiver”carefully.Receiverstakehandoffs,andthesefolksneedenoughskillto
starttoproblemsolve,awillingnesstoseekhelppromptly,andadrivetopushthroughcomforttonewsuccess.
3. Followupwithsurgicaldelicacy.Followingupisnotwoodpeckeringyourreceivertodeath,poundingrepeatedly,“Areyoudoneyet?”Thatbehaviorproducesalargerhole,reluctancetorisk,andlimitedprogress,anditsaromaisfearandlackofconfidence.Instead,delicatelyaskthesemagicquestionsatpre‐establishedcheckpoints:• Whatprogresshaveyoumade?
• Howdidyoudoit?• Wheredoyouwanttogonext?• Whatdoyouthinkisthebiggestobstaclerightnow?• MayIhelpyouwiththat?
Gobackandlookatthequestionsagain.Wordingmatters,becauseyourdemonstrateddelicacyandcareforthepersonwillcomebacktoyouinamazingresults.Drivingimmediatelytoproblemscommunicatesbothalackoftrustandaflamingfearoffailure.Bothproduceresults,butnottheamazingresultsyou’relookingfor.
Here’swhatitlookslike:
SPEEDBUMP:Isreversedelegating(RD)partofyourarsenal?Ifnot,you’relikelyunderperforming.WhatisRD?Askingforhelp!
Attheedgeoftheoceansurf,yourfeetfeelthepullofthetidebeforethewaterhitsyou.Likewise,whenyoufeelthefrictionofaloomingobstacle,stopfast,andaskforhelprightthen.Iftheobstacleisbigenoughtomatter,thefirststepisgettingthequestionright.Thatwilloftenjump‐startyouranswer.
WhenaclientandIwerestuckwithnoforwardprogress,my“helper”suggestedcuttingbacktojustonethingatatime,tomakethetasksmallenoughtodo.Wedid;itworked.It’sonethingtorehearse“eattheelephantonebiteatatime,”butformostofusit’saboostforahelpertopointouttheelephantsothatwecantakethebite!
ACCELERANT:Whatisthetoughestprobleminfrontofyou?Willyoudelegateit?
Callme.
Formoreinformation,visitwww.grewco.com.JimGrewisanexpertinCEO‐levelstrategyandexecutiveleadershipwhoseclientsrefertohimastheBusinessDefoggerandAccelerator.Jimhelpsleadersswiftlydiscoverthehiddenopportunitieswithintheirbusinessesandexploitthemfordramaticresults.NearlythreedecadesofsuccessasaCOOandCEOcoupledwithhisexperiencerunningninethrivingbusinessesprovidethefoundationforhisconsultingworkaspresidentoftheGrewCompany.Hepresentsregularlytoindustrygroups,mentorsbusinessleaders,andsharesinsightsonhisblog,BizBursts.com:http://bizbursts.com/.HeholdsBAandMBAdegreesfromStanfordUniversity.
©JimGrew2014.AllRightsReserved.DoBusinessFaster™