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Jerry [email protected](510) 701-5118
Objective
Pursuing an opportunity where my consulting experience and technical leadership in Application Performance Management (APM) and Network Performance Management (NPMD) contributes to the successful operation of company enterprise-wide technology.
Skills/Tools
People Able to communicate with all levels of staff. Distills technical complexity into business relevance for managers, while working at deep technical levels with engineers.
Riverbed SteelCentral Solutions
AppResponse Appliance and Modules: (Web Transaction Analysis, Database, Netflow, VOIP, Unified Communications, CX-Tracer.)RPM Dashboards, PortalNetSensorAppMapperTransactionAnalyzerPacketAnalyzerNetProfiler Appliance Family, including: NetGateway NetShark Enterprise Cluster
Other Tools Wireshark, Net-SNMP, Python, OpenNMS, Cacti, Zabbix, HP Openview Performance Insight; Lucent VitalSuite; Netscout Performance Manager
CA-NetQOS Solutions SuperAgent, ReporterAnalyzer, Netvoyant
Methodologies Agile, ITIL, ISO 9000
Security Standards PCI, SOX
Performance Testing Tools LoadRunner
Protocols TCP/IP, SNMP, HTTP, Netflow
Operating Systems Windows, Linux, OS/X, Cisco IOS
Experience
Riverbed Technologies (formerly OPNET) – San Francisco, CASenior Performance Consultant – January 2012 to April 2015
Provided consulting services and technical leadership to solve my clients’ enterprise-wide network and application performance issues using Riverbed’s SteelCentral suite.
Worked within the complexity of modern IT environments, implemented the people and processes to manage performance, applied the proper instrumentation plan, and then analyzed the metrics operationally, as well as in troubleshooting situations.
Utilized technical expertise in network and systems management.
Delivered results in a variety of engagement settings, including
New deployments into customer environments
Analysis and fault isolation of acute and chronic performance issues
Training/knowledge transfer to client SMEs
What-if modeling and analysis of performance impact due to infrastructure changes.
Data center migrations
Peak season war room
Gap Inc. – San Francisco, CASenior Systems Engineer, Senior Network Engineer– August 2000 to January 2012
Solid experience in network packet analysis and modeling (9 years).
Managed the selection and implementation of network performance management tools. Defined requirements, selected systems, and implemented/customized to meet business requirements. Trained business partners and peers in systems operation. Operated as the System Administrator and SME for network performance management tools.
Was responsible for network capacity planning. Reviewed utilization metrics regularly, addressed hotspots with management. Proactively reached out to network top talkers, migrated their traffic to off-peak hours.
Handled day-to-day engagement in network performance high-severity issues. Quickly assessed if network was responsible for slowness. If so, used management tools and packet analysis to reach root cause.
Provided pre-deployment network assessment and modeling of new applications. Set business expectations for response times, determined projected bandwidth consumption rates, guided app developers to tune network behavior.
Participated in system performance test engagements for enterprise systems. Gathered requirements, created test plans, determined test methodologies, perform load tests, delivered analysis of results to business partners.
Participated in strategic planning for Network Services: Various projects, internal ISO processes.
Designed formal network capacity planning process and tools for Network Engineering department.
Education
B.S., Business Information Systems, University of Phoenix
