Gerald Osuna 1796 Cameron Court, Crofton, MD 21114 | C: 410.271.5090 | josuna65@gmail.com

Executive Profile

As a Director of Operations and District Manager, I have been very successful in building, developing and retaining high performance teams. I am passionate about developing great running teams that feel ownership and excitement about our Brand. I am driven to drive sales growth, manage costs and establish strategic goals that consistently deliver results. I offer outstanding presentation, communication and cross-cultural team management skills. I am a high energy, results orientated leader with an entrepreneurial attitude.

Skill Highlights

• Customer-Oriented• Self-Motivated• Brand Specialist• Operation Excellence• Leadership & Communication

Skills

• Training & Development• Service Quality Improvement• Multi-Million Dollar P&L

Management• Problem Resolution• Risk Management

Core Accomplishments

Training and Development:  Period/Quarterly Bench planning process that engaged all levels of the

restaurant team ultimately reducing turnover and training costs while increasing internal promotion rates to 100% in the General Managers ranks

Responsible for the roll out of all training projects for the entire region assisting the Field Training Manager

Operations Management:   Increased Sales results 3% revenues exceeding $10 million Improved Labor Deployment from 82% to 53% Voice of the Customer Overall Satisfaction increased 19% Food Safety Audits 100% passing rate Achieved 88% Controllable Profit to Budget

Professional ExperienceArea Coach Feb 2014 to May 2016KFC － Maryland

Drove day-to-day operations of all company owned restaurants in the market, revenue exceeding $10 million

Trained, coached, supported managers, plans and set goals Focused on in-store problem solving/process improvement Set standards; recognized and motivated Restaurant Managers, Assistant

Managers and Restaurant Teams Provided leadership for each manager in the market to ensure customer

satisfaction Lead the way by working with each RGM in the market to deliver RCP

(Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market

Utilized available reports to identify opportunities Encouraged a top-line orientation through operational focus Ensured that correct operational procedures are followed at all times Partnered with each RGM in the market to build sales over last years sales

achievement Accountable for coaching and training RGM’s, AM’s and Shift Supervisors for

operational excellence, supported national training initiatives, involved in process for new employee orientation, monitored training processes to ensure quality training of team members and managers

Aggressively developed and maintained RGM and AM staffing levels; drove to full management staffing for each restaurant in market; commit to selection process; monitor restaurant-level staffing

Champion recognition and motivation efforts throughout the market

District ManagerMarch 2012 to Feb 2014Burger King- Maryland

Accountable Day-to-Day Operations of Restaurant locations in Southern Maryland

Created district implementation plans to support execution of regional and company initiatives to achieve both operational excellence and business results

Followed up consistently to ensure accountability to plans Monitored and managed district-wide management staffing levels Ensured management-level partner development and talent acquisition in

order to achieve and maintain district operational requirements Managed with integrity, honesty and knowledge that promote the culture,

values and mission of the Company Ensured Operations met and exceeded Burger King Standards and Food

Quality Standards Performed Store Visits Coaching and Developing Management Teams Recruited Interviewed Hired General Managers and oversaw Management

Training Conducted Monthly Meetings and Weekly Conference calls

Drove Sales and Maximized Profits through reviewing Profit Loss Statements Achieved Budget Goals Drove Guest Service Satisfaction and Ensured Guest Complaints satisfied Monitored End of Month Inventory and Cash Audits Implemented Marketing Programs Accurately documented Performance Process Coordinated New Product Role Out Training

Director of OperationsFeb 2009 to March 2012Dunkin Donuts-Maryland

Accountable day-to-day operations of Dunkin Donuts Accountable of Profit and Loss and Achieving Target Goals Grew sales by driving customer service and product quality Recruited, Hired and Trained Managers and Team Members Created and developed cost effective tools to maximize results Ensured National Brand policies and procedures in place Monitored Management performance, conducted Restaurant Operations

Reviews Maintained reports and records based on company standards and in

compliance with state and federal regulations Exhibited ownership and accountability of all aspects of the company Accessed external resources through Marketing to drive sales Reviewed and evaluated new Franchise opportunities

District Manager June 2007 to Feb 2009Pizza Hut － Maryland

Managed a Region of 10 restaurants grossing $12 million in revenue Ensured Restaurants achieved financial measurements Accountable of restaurants exceeding company standards on customer

service, food quality, and overall operations Met regularly with Managers to improve performance, share best practice, and

disseminate information on any areas where we have opportunities Created and improved existing systems and processes in order to add value to

the company Participated in new product launches, sales initiatives and new customer

service guidelines Ensured compliance with all federal, state and local laws and corporate

requirements Coached, Trained the development of Restaurant General Managers Monitored management performance, conducted periodic performance

reviews, disciplined and terminations Provided interview and staffing support Development of local marketing promotions

District Manager Oct 2002 to June 2007Blockbuster- Maryland/VA Region

Managed a group of 27 Blockbuster stores grossing $22 million in revenue Monitored all aspects of operations, providing advice, coaching management Promoted efficiency to maximize store profitability

Ensured key metrics are in place through store visits Supervised and developed resets and re-merchandising of each store Store Management Certified Banking Certified Financial Management Certified Human Resource Training and Certified Loss Prevention Training and Certified Merchandising Management Training and Certified

Regional Business Consultant Aug 2000 to Oct 20027-Eleven- Maryland

Accountable for a group of eleven 7-Eleven stores with $9 million in revenue Monitored all aspects of store operations, provided advice, coached and

assistance to store Management and Franchisee Business Owners Promoted efficiency to maximize store profitability Ensured key metrics are in place through store visits, store and staff

evaluations and data analysis ServSafe Certification Store Management Certified Performance Management 1 & 2 Certified Banking Certified Financial Management Certified Human Resource Training and Certified Loss Prevention Training and Certified Merchandising Management Training and Certified

Director of OperationsMay 1989 to Aug 2000 Surfside 7 Restaurant and Dock Bar, Surfside South Restaurant, Tiki Bar and Coyote Cafe

Responsible for overall operation and management of the 3 full services restaurants including catering and special events

Accountable of full service restaurants with annual sales in excess 5 million dollars

Designed, planned, and performed all accounting (Peachtree) functions of the company

Designed and planned marketing targets and promotions Interviewed, hired, trained, supervised and development of staff and Bilingual

staff Established and maintained proper Food and Beverage Inventory Control Development of yearly business and budget plans Developing, costing, pricing and merchandising menus Designed Layout of Restaurants Established and enforced company policies and procedure Ensured adherence to all local, state, and federal laws and regulations

EDUCATION

Florida International University, Miami, FL, Bachelor of Science, 1991

Major: Economics/Minor: Hospitality Management

Indian River State College, Fort Pierce, Florida, Associate of Science, 1987

LANGUAGES

Fluent English and Spanish