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COMMUNICATIONS TEST & MEASUREMENT SOLUTIONS www.jdsu.com/test JDSU acceSS7™ for Mobile Soft Switch (MSS) Assurance Maximizes Uptime, Ensures Quality, Saves Millions. MSS migration pain points Operators migrating their voice services to an MSS architecture will likely face some or all of these issues: verifying new MSS network element (NE) interoperability, at initial install and after every software change, to minimize service disruption (both MSS- to-MSS and MSS-to-non MSS) diagnosing failures within more complex call set-up and tear-down procedures and within the opacity of the IP cloud, including IP link load- sharing issues introducing and trouble- shooting new services such as video calling or video conferencing via the flat MSS architecture rapidly identifying simple issues, like an incorrect entry in an LNP database, resulting in fewer escalations to expensive Tier 2/3 resources. Reduces problem resolution-time by up to 80 percent Increases the number of problems solved by Tier 1 troubleshooting Helps existing Tier 2/3 staff to resolve more problems Maintains high mobile customer satisfaction The MSS migration challenge Dissatisfied customers cost a lot of money and mobile subscribers have become accustomed to high quality and uptimes for their voice services. Expecting lower costs, many mobile service providers are migrating their core network to IP, including changing the voice network to MSS architecture. It is imperative that any migration to MSS does not result in higher service downtime that reduces revenues and cancels out savings from the migration to IP. However, MSS is inherently more complicated than its predecessor. Support calls are more complex, take longer to resolve, and cost more, especially using highly paid Tier 2/3 engineers. Only by maintaining fast fault resolution can the benefits of an MSS migration be realized. The acceSS7 solution for MSS assurance cuts mean time to repair (MTTR) dramatically, in some instances from 45 to 5 minutes. The cost of the challenges are significant You pay a heavy penalty in both operating costs and lost service revenue if a large percentage of MSS voice problems require Tier 2/3 technicians and take several hours hours to resolve. On average, a mobile operator Tier 2/3 support team will deal with voice problems reported by 0.05 to 0.1 percent of subscribers per month, with each requiring up to several hours to resolve, resulting in annual costs running close to a million dollars for a medium- to large-scale operator. The solution Using JDSU acceSS7 monitoring and troubleshooting applications, you are never more than three clicks away from diagnosing problems, reducing problem resolution time by up to 80%, and reallocating resources more cost effectively. Your customers win with high quality, high uptime service; your company wins with lower operating expenses and higher revenue; and, your employees win with greater job satisfaction.

JDSU acceSS7™ for Mobile Soft Switch (MSS) Assurance

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Page 1: JDSU acceSS7™ for Mobile Soft Switch (MSS) Assurance

COMMUNICATIONS TEST & MEASUREMENT SOLUTIONS

www.jdsu.com/test

JDSU acceSS7™ for Mobile Soft Switch (MSS) AssuranceMaximizes Uptime,Ensures Quality,Saves Millions.

MSS migration pain pointsOperators migrating their voice services to an MSS architecture will likely face some or all of these issues:

• verifying new MSS network element (NE) interoperability, at initial install and after every software change, to minimize service disruption (both MSS-to-MSS and MSS-to-non MSS)

• diagnosing failures within more complex call set-up and tear-down procedures and within the opacity of the IP cloud, including IP link load-sharing issues

• introducing and trouble-shooting new services such as video calling or video conferencing via the flat MSS architecture

• rapidly identifying simple issues, like an incorrect entry in an LNP database, resulting in fewer escalations to expensive Tier 2/3 resources.

• Reduces problem resolution-time by up to 80 percent

• Increases the number of problems solved by Tier 1 troubleshooting

• Helps existing Tier 2/3 staff to resolve more problems

• Maintains high mobile customer satisfaction

The MSS migration challengeDissatisfied customers cost a lot of money and mobile subscribers have become accustomed to high quality and uptimes for their voice services. Expecting lower costs, many mobile service providers are migrating their core network to IP, including changing the voice network to MSS architecture. It is imperative that any migration to MSS does not result in higher service downtime that reduces revenues and cancels out savings from the migration to IP. However, MSS is inherently more complicated than its predecessor. Support calls are more complex, take longer to resolve, and cost more, especially using highly paid Tier 2/3 engineers. Only by maintaining fast fault resolution can the benefits of an MSS migration be realized. The acceSS7 solution for MSS assurance cuts mean time to repair (MTTR) dramatically, in some instances from 45 to 5 minutes.

The cost of the challenges are significantYou pay a heavy penalty in both operating costs and lost service revenue if a large percentage of MSS voice problems require Tier 2/3 technicians and take several hours hours to resolve. On average, a mobile operator Tier 2/3 support team will deal with voice problems reported by 0.05 to 0.1 percent of subscribers per month, with each requiring up to several hours to resolve, resulting in annual costs running close to a million dollars for a medium- to large-scale operator.

The solutionUsing JDSU acceSS7 monitoring and troubleshooting applications, you are never more than three clicks away from diagnosing problems, reducing problem resolution time by up to 80%, and reallocating resources more cost effectively. Your customers win with high quality, high uptime service; your company wins with lower operating expenses and higher revenue; and, your employees win with greater job satisfaction.

Page 2: JDSU acceSS7™ for Mobile Soft Switch (MSS) Assurance

www.jdsu.com/testNorth AmericaTel: 1 866 228 3762Fax: +1 301 353 9216

Latin AmericaTel: +1 954 688 5660Fax: +1 954 345 4668

Asia PacificTel: +852 2892 0990Fax: +852 2892 0770

EMEATel: +49 7121 86 2222Fax: +49 7172 86 1222

COMMUNICATIONS TEST & MEASUREMENT SOLUTIONS

Product specifications and descriptions in this document subject to change without notice. © 2012 JDS Uniphase Corporation 30173112 000 0112 ACCESS7.PS.NSD.TM.AE

JDSU acceSS7 for MSS AssuranceMaximizes Uptime, Ensures Quality, Saves Millions.

Where you can capture the dataThe acceSS7 MSS solution delivers actionable information for problems described from data captured on interfaces at your key MSS NEs (MSC-S, GMSC-S and MGW), as well as key interfaces on connected non-MSS NEs (RNC, BSC, SCP, HLR). Monitored interfaces include:• Mc,Nc:usingSIGTRANastheIPtransportenabler,carriescontrolplanedatausing

GCP and BICC or SIP-I respectively and provides details on call set-up and tear-down• A,IuCS,MAP,INAP:carriescontrolplanedataandvoicetrafficfrom/tonon-MSSNEs.

What separates JDSU from the competition• Ahighlyscalable,distributedarchitectureabletomonitorcurrentandfuturetrafficrates• Monitoring and troubleshooting of SIGTRAN-based IP transport, a key MSS enabler• Integrated applications that put you a few clicks away from identifying any fault• Intelligent IP transport, MSS network and service KPI definition, and alarm thresholding• A best-in-class troubleshooting application including automatic correlation of

signaling and IP transport data across multiple network interfaces

SummaryFrom immediate alarming of fault conditions to detailed analysis of complex procedures, the JDSU acceSS7 for MSS assurance solution delivers actionable information derived from net-work signaling and IP transport data. This information lets you execute your MSS migration knowing you will be able to maintain high service uptime and low operational costs.

2,000,000 Subscribers Without JDSU With JDSUA Problems per month (%) 0.05% 0.1%

B Problems per day (A*#subs/30) 33 33

C MTTR in (min)/hours (45 min)/0.75 (5 min)/0.09

D Hourly cost $100 $100

Annual cost (B*365*C*D) $903,375 $108,405

Potential Savings $794,970

The potential business impact our solutions deliver:

Immediate KPI alarms for SIGTRAN (IP transport) link fault conditionsacceSS7 QoS Analyzer for SIGTRAN provides a comprehensive set of real-time KPIs delivering immediate visibility into the IP logical link status and the service QoS being delivered over SIGTRAN.

Immediate alarms for MSS network and service QoS fault conditionsacceSS7 QoS Analyzer for MSS provides a comprehensive range of GCP and BICC/ SIP-I real-time KPIs, delivering immediate visibility into the MSS network and service QoS being delivered.

Quickly identify and resolve all MSS complex faults, including SIGTRANacceSS7 Session Trace for MSS delivers powerful real-time and historical-fault troubleshooting, correlating all interfaces and protocols into a single insightful trace, enabling reduced fault-diagnosis times.