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© 2018 Jack Henry & Associates, Inc.®1 © 2018 Jack Henry & Associates, Inc.®
SilverLake Fireside Chat – 2018 update
Jack Henry & Associates, Inc.®
© 2018 Jack Henry & Associates, Inc.®2
Legal Disclaimer: Dates contained in this document are
provided as estimates only and can be changed at any time
at the sole discretion of Jack Henry & Associates, Inc. This
information may not be incorporated into any contract and
should not be relied upon in making purchasing decisions.
© 2018 Jack Henry & Associates, Inc.®3
© 2018 Jack Henry & Associates, Inc.®4
Gaylord Texan, October 14-18, 2018
Last Year at the Gaylords!
© 2018 Jack Henry & Associates, Inc.®5
Bank Driven Educational Interactive Directional Insightful
National and Regional User Groups (RUGS)
Officers are
elected by
you
Channel for
continuing
education
Exchange
ideas and
best practices
Provide
enhancement
direction to JHA
Stay current
on industry
trends
© 2018 Jack Henry & Associates, Inc.®6
President
Kevin Bruemmer
Heartland Bank & Trust Company
Vice President
Cindy Nelson
CoBiz Bank
• Mid Atlantic Jack Henry SilverLake User Group
• SilverLake Mid-South User Group
• SilverLake Mid-States Regional Users Group
• SilverLake Midwest Regional User Group
• Northeast Regional User Group
• Jack Henry Users Group Southern
• Jack Henry Southwest Users Group
• Western SilverLake Regional Users Group
National and Regional User Groups (RUGS)
© 2018 Jack Henry & Associates, Inc.®7
Spring and Fall
287 attendees
2016
Spring and Fall
402 attendees
2017
49%
81%
Spring
691 attendees
72%
2018
© 2018 Jack Henry & Associates, Inc.®8
Thank You for Your Business
Welcome!
© 2018 Jack Henry & Associates, Inc.®9
Your Presentation Team
Sue Geiss
Banking Operations, GM
Jack Henry Banking
Mark Forbis
VP/CTO
Jack Henry & Associates
Stacey Zengel
President
Jack Henry Banking
© 2018 Jack Henry & Associates, Inc.®10
Presentation Support Team
Kevin Sligar
Chief Technical Architect
Jack Henry Banking
Leo Mallamaci
Director of Sales
Jack Henry Banking
Joel Thomas
Special Projects, Sr. Manager
Jack Henry Banking
© 2018 Jack Henry & Associates, Inc.®11
Jack Henry Banking® MissionBe innovative. Deliver on time.
Exceed
expectations.
Work smarter.
Listen to the client and
to each other.
Build open and honest relationships.
Have fun!
Forge good
partnerships.
Embrace and
drive change.
Communicate, communicate,
communicate!
OUR
CORE
GOALS
© 2018 Jack Henry & Associates, Inc.®12
General Observations – Banking Industry
Trending Up
• Market is consolidating
• Traditional branch footprints
• Paper transactions
• New technical talent
• M&A activity
• De Novo banks re-emerging
• All about digital
• Deposit growth
• Automation vs. headcount
Trending Down
© 2018 Jack Henry & Associates, Inc.®13
General Observations – Jack Henry Banking
Trending Up
• In-house core processing
• SilverLake OutLink: 63%
• SilverLake Inhouse: 37%
• Green Screen
• Xperience: 58%
• Green Screen: 42%
• Payments Strategy
• Digital/Mobile Strategy
• Commercial Lending Center
• Enterprise Risk Mitigation Solutions
• Treasury Management
• Number of new JHA customers
Trending Down
© 2018 Jack Henry & Associates, Inc.®14
Investment in Technology
99115
129
148
178191
10%10%
11%12%
13% 13%
0%
2%
4%
6%
8%
10%
12%
14%
0
50
100
150
200
250
2012 2013 2014 2015 2016 2017
R&D Expenditure (in millions and as percentage of total revenue)
Total R&D Expenditure % of Total Revenue
© 2018 Jack Henry & Associates, Inc.®15
Treasury
Management
Ensenta First Data/
PSCU
build buy partner
Build, Buy, Partner
© 2018 Jack Henry & Associates, Inc.®16
Jack Henry Banking Top 10 list
Why publish a top 10 list?▪ Transparency, accountability, communication, and expectation setting.
▪ We are business partners!
Caveats▪ Regulatory changes may impact these target dates.
▪ Dates indicate completion dates, not General Availability (GA) dates.
▪ Beta testing can take anywhere from 3-9 months.
▪ Dates contained in this document are provided as estimates only and can be changed
at any time at the sole discretion of JHA. We will, however, let you know if we do
change them as well as why we change them.
© 2018 Jack Henry & Associates, Inc.®17
01Digital Initiatives
02Payments Initiatives
03Xperience Deployment
04Enterprise Risk Initiatives
05Blue Hammer Program
06 Platform Initiatives
07 Integration Initiatives
08 OutLink Initiatives
09 Process Improvement
10 Cash Management Initiatives
FY 2018 Jack Henry Banking Top 10 list
© 2018 Jack Henry & Associates, Inc.®18
# 01
✓ eDocs Complete
✓ External Transfers Complete
✓ Banno Online Complete
✓ Enrollment Complete
✓ Two-Factor Authentication Complete
Alert Improvements 4/30/2018
Open Integration to Banno
Marketing
6/30/2018
Banno Conversations 6/30/2018
Banno Platform
Digital Initiatives
Online Financial
Management (OFM)
✓ NetTeller Single-Sign
On (SSO) Integration
Complete
✓NetTeller/Geezeo SSO
Integration
Complete
✓ goDough/Geezeo
Integration
Complete
x NetTeller/Geezeo
Widget Integration
3/31/2018
Online Credentials
Protection
✓ NetTeller Complete
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®19
# 01
Branch Anywhere –
customer facing account
opening
TBD
Account Opening
Digital Initiatives
82 banks
signed
“Of all the things that Jack Henry has done over
the years, Branch Anywhere is the coolest.”
Jeff Miles – Republic Bank & Trust
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®20
# 02
Faster Payments
Hub and Network
Payments Initiatives
Card Platform
(First Data and PSCU)
Cardholder Adoption
Campaigns (CPS)
Zelle Alpha *** 6/30/2018
The Clearing House (TCH)
Proof of Concept ***
6/30/2018
*** Subject to partner timelines
✓ Beta Migration Complete
New Platform Migration
(CPS)
6/30/2020
✓ Card & Transactional
Data Tools
Complete
19 FI’s live
on new
platform
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®21
# 02
MyCardRules™
Cardholder Controls
Payments Initiatives
EPS SmartPay
Biller Direct
Voice Enabled
Bill Pay
35 FI’s live
31 in project phase
✓ Cardholder Controls
and Alerts (OnDot)
Complete Enhanced Notifications 6/30/2018 iPay Consumer Bill Pay 6/30/2018
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®22
# 02
Card Fraud
Advisory Services
Payments Initiatives
Retire eBill Summary
(iPay)
Integration to Gladiator
(iPay)
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
✓ Dedicated Fraud
Prevention Specialist
Complete Retire eBill Summary
Service provided by
CashEdge
6/30/2018 x Send events for
add/edit payee and
schedule/edit payment
5/30/2018
© 2018 Jack Henry & Associates, Inc.®23
# 03
Xperience
Deployment
Xperience Update
Xperience roll out to all
customers
12/31/2019
SilverLake & CIF 20/20
“green screen” sunset
12/31/2019
• 281 SilverLake banks live with full
Xperience
• Overall 456 banks are live which
accounts for 41% overall progress
• Teller will be rolling out with
Release 2018
• Focus on quality
Xperience
Update
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®24
Sue Ozburn
Cashmere Valley Bank
Xperience Client Quotes
Lauren Russell
Landmark Community Bank
“Our employees are happier
because their work is easier.
They are more efficient and can
answer customers’ questions
quickly and see everything at
once. Now, the employees (and
training staff) are very happy
with the training process.”
“Xperience is easy to navigate.
Our users like the ‘website’ feel
of being able to navigate the
tabs to view multiple systems in
one location – a single pane of
glass.”
Sabrina Harris
Hawthorn Bank
“I love how easy it is to navigate
and how much more user
friendly it is. The customer and
account inquiry is a huge time
saver since it allows the user to
access almost everything
needed in the same screen.”
© 2018 Jack Henry & Associates, Inc.®25
JHA Client Services Consulting
FY18
consulting
engagements
385
172015
SilverLake Assessments
Xperience Rollout
SilverLake Global Security
established
JHA consultants
Combined
years of banking
experience142+3
most
contracted
services
© 2018 Jack Henry & Associates, Inc.®26
# 04
Enterprise Risk
Mitigation Solutions
Enterprise Risk Initiatives
✓ AML Module Complete
ACH Fraud Module TBD
Wire Fraud Module TBD
CTR Module TBD
Card Fraud Module TBD
Deposit Fraud Module TBD
Check Fraud Module TBD
Insider Fraud Module TBD
Powered by
5 FI’s installed
25 in project phase
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®27
# 05
Products
Blue Hammer
Account Analysis UpgradesSilverLake
R2018
Expanded Treasury
Management Functionality
SilverLake
R2018
Support of Multi-Level
Lending (Traunches)
SilverLake
R2018
More FX Wire CapabilitySilverLake
TBA
Services
✓ OutLink Item Processing Addition
to User Acceptance Test (UAT)
Complete
✓ Further definition of End-to-End
Testing
Complete
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®28
# 06
Wolters Kluwer
(WKFS) Expere Forms
Platform Initiatives
✓ Complete initial platform
service integration with WKFS
Complete
OnBoard Deposit Phase I 12/31/2018
OnBoard & Argo Lending
Mortgage Content
12/31/2018
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®29
# 07
Commercial Lending
Center Solutions (CLCS)
Integration Initiatives
Sheltered Harbor
✓ Banking Core Integration Complete
✓ Synergy Integration Complete
✓ CLCS Application Programming
Interface (API)
Complete
✓CLCS Advanced Import Complete
✓ CLCS Advanced Export Complete
Platform Services Integration 6/30/2018
Sheltered Harbor Service 6/30/2018
Sheltered Harbor Restoration
Service
12/31/2018
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®30
# 07
Current Expected
Credit Loss (CECL)
Integration Initiatives
Banno
Integration
✓ Data Store & Validation Complete
✓ Analysis & Reporting Complete
✓ Platform eDocs Integration with
4|Sight and InfoIMAGE
Complete
✓ Transactions Export Complete
✓ Meridian Link Integration Complete
✓ Geezeo Integration
multiple phases - starting with
single sign on
Complete
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®31
# 08
Disaster Avoidance
OutLink Initiatives
jhaCall Center
Storage Area Network (SAN)
replication deployment in our
SilverLake data center begins
6/30/2018 ✓ iPay Availability for Core
Banking Customers
Complete
Chat Function Availability 12/31/2018
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®32
# 09
OutLink Release
Improvements
Process Improvement
Core End-of-Year
Improvements
ACH Processing
Improvements
✓ Streamline weekend
release activities &
reduce downtime
Complete ✓ Core End-of-Year
improvements
Complete ✓ Reduce the potential
for ACH errors in our
OutLink environment
Complete
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®33
# 10
JHA Commercial
Cash Management
Cash Management
JHA Treasury
Management
✓ SilverLake and CIF 20/20 availability Complete
Core Director availability 7/9/2018
Continue to enhance Treasury Management
✓ Complete, In-Process, Not Started, Date Changed
x Missed Commitment
© 2018 Jack Henry & Associates, Inc.®34
Future Considerations
Transparency is something we strongly believe in as your
business partner. The following “Future Considerations”
are intended to provide thought leadership but by no means
do they represent any JHA commitments.
© 2018 Jack Henry & Associates, Inc.®35
Customer
Access
Consolidated
Customer Care
JHA Customer
Communications Strategy
Future Considerations
JHA Access is a remote access
project that is currently in Proof
of Concept.
An enhancement to help manage
customer capabilities and authorizations
in a single location in Branch Anywhere,
jhaCall Center, and Xperience
Streamline our customer alert
communications process to
improve the efficiency of alert
delivery as well as to provide
multiple options to our customers
(i.e. – e-mail, text, and voice)
© 2018 Jack Henry & Associates, Inc.®36
Next Gen Xperience Account Opening
Future Considerations
DataLake
Data Services Platform that
provides JHA business groups the
ability to leverage data from all
available data sources
New Online Account Opening System Newer Technology
User Interface (UI) Modernization
User Experience (UX) Improvements
© 2018 Jack Henry & Associates, Inc.®37
Bots Artificial Intelligence (AI)
Future Considerations
We have built Alexa skills
We are building bots in
jhaEnterprise Workflow &
prototyping other chatbots
Leveraging DataLake and continue
to perfect this newer technology
API
Leveraging AI and new technologies are
predicated somewhat on our DataLake
Will be leveraged in:
• Chatbots for jhaEnterprise Workflow
• Chatbots for curating data
• Helping an agent secure a customer
• Researching other practical uses
Between publically open and not
open at all
• JHA is well positioned here
Open API’s really fit into the digital
channel
• Banno API set
• Leverage investment in jXchange
Hot topic in the industry
• PSD2 / open banking
© 2018 Jack Henry & Associates, Inc.®38
The Digital Counter
Future Considerations
• Banno, goDough
• Account Opening
• Branch Anywhere, Platform Integration
• Chat, Conversation, Bots
• Branding
© 2018 Jack Henry & Associates, Inc.®39
Questions?
© 2018 Jack Henry & Associates, Inc.®40
Contact Information
Stacey Zengel – [email protected]
Mark Forbis – [email protected]
Sue Geiss – [email protected]
Kevin Sligar – [email protected]
Leo Mallamaci – [email protected]
Joel Thomas – [email protected]