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© 2016 Jack Henry & Associates, Inc. ® © 2016 Jack Henry & Associates, Inc. ® SilverLake Fireside Chat Fall 2016 Phone #: 844-209-2430 Conference Code: 684-94-855 Jack Henry & Associates, Inc. ®

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Page 1: Jack Henry & Associates, Inc. SilverLake Fireside Chat Fireside Chat.pdf · SilverLake Fireside Chat Fall 2016 ... at the sole discretion of Jack Henry & Associates, Inc. This information

© 2016 Jack Henry & Associates, Inc.®© 2016 Jack Henry & Associates, Inc.®

SilverLake Fireside ChatFall 2016

Phone #: 844-209-2430

Conference Code: 684-94-855

Jack Henry & Associates, Inc.®

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© 2016 Jack Henry & Associates, Inc.®

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© 2016 Jack Henry & Associates, Inc.®© 2016 Jack Henry & Associates, Inc.®

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© 2016 Jack Henry & Associates, Inc.®

Thank You for Your Business |

Welcome!

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© 2016 Jack Henry & Associates, Inc.®

Your Presentation Team Today

Mark ForbisChief Technology Officer

Ron MosesConsumer & Commercial GM

Stacey ZengelJH Banking President

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© 2016 Jack Henry & Associates, Inc.®

Presentation Support Team

Kevin SligarSr. Director, Software Eng.

Susan GeissBanking Operations GM

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© 2016 Jack Henry & Associates, Inc.®

Legal Disclaimer: Dates contained in this document are

provided as estimates only and can be changed at any time

at the sole discretion of Jack Henry & Associates, Inc. This

information may not be incorporated into any contract and

should not be relied upon in making purchasing decisions.HANK YO FOR THE

OPPORTUNITY TO

SHARE JHA’S STORY

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© 2016 Jack Henry & Associates, Inc.®

• A LOT of listening

• Visiting with many customers and prospects

• Melding together the JH Banking team and brand

• Enhancing our customer communications

• Working very closely with our sales team

• Analyzing our business

• Planning for the future

• Thinking through how we can be even better

So, what have I been doing all year?

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© 2016 Jack Henry & Associates, Inc.®

• Merger & Acquisitions

– Continuing at a steady pace compared to prior years

• In-To-Out transactions continue

– Security, regulations, and technical talent attraction driving outsourcing

• Competition for new business is very keen

– Consultant driven

– Price sensitive

– Term & conditions almost always heavily negotiated

• New business often payments or consumer driven

• We have an accountability, innovation and delivery focus

• We have an efficiency & process improvement focus

Our JHA Banking Brand Environment

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© 2016 Jack Henry & Associates, Inc.®

• Loans are returning to “normal”

• Payments & consumer culture

• Marketing influence – CMO

• Employing a “Self Service Strategy”

• Margin Compression = Pressure on Fee Income

• Bank Management Churn including “Generational” Turnover

• Branch Repositioning & Re-Sizing

• Vendor Management

• Efficiency Focus

Banking Industry

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© 2016 Jack Henry & Associates, Inc.®

• Enhancing our customer communications

– “Fireside Chats”, “Top 10” priority lists, customer visits, daily announcements

• Knocking down the perception of any silos

– Providing an increased JH Banking Brand view to customers

• How can we gain efficiency & improve as a brand?

– Continuous Process Improvement, Blue Hammer

• Sales - Continuing our momentum

– 2013-2016 – 77 customer additions

• Staying Focused on our Top 10 priorities

– Communication - Execution - Accountability

Key Items on My Radar

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© 2016 Jack Henry & Associates, Inc.®

Look For The Signs

= Missed Commitment

= Completed

= In Process

= Date Change by Jack Henry (will also have accompanying reason)

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© 2016 Jack Henry & Associates, Inc.®

Jack Henry Banking FY2016 “Report Card”

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© 2016 Jack Henry & Associates, Inc.®

FY2016 Jack Henry Banking Top 10 List

SilverLake Available Now ✓All screens with 2016 ✓

CIF 20/20 Available in 2016 ✓All screens in 2016 ✓

Core Director Available with R2015 ✓Xperience framework with R2016 ✓

Teller SilverLake Teller Available ✓CIF 20/20 Teller Available ✓Core Director Teller – R2017

Roll-out Formed JH Banking Client Services ✓

Education Updating eLearning for Xperience in process

1Xperience

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© 2016 Jack Henry & Associates, Inc.®

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© 2016 Jack Henry & Associates, Inc.®

2Branch

Anywhere

SilverLake - Available Now ✓

CIF 20/20 - Available Now ✓

Core Director - Available Now ✓

ARGO - Account opening dependent upon platform services

OnBoard - Account opening dependent upon platform services

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

Branch Anywhere

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© 2016 Jack Henry & Associates, Inc.®

3JHA Strategic

Initiative

Support

Mobile - Consumer & Commercial, Banno

Commercial Cash-Management - Available ✓

Treasury Management - CY2017

OnBoard Deposits - SilverLake & CIF 20/20– Available ✓

ACH Manager Integration – SilverLake & CIF 20/20 - Available ✓

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

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© 2016 Jack Henry & Associates, Inc.®

4SilverLake

Real Time

Business Services - R2016 ✓

ACH, Check - batch services – FY2017

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

5Multi-Billion

Dollar Project

Comments:

• Documenting functionality of our banking product

offerings by asset tier ✓

• Documenting product life cycle status of our

banking product offerings ✓

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

6OutLink

Disaster

Avoidance

iASP Implementation

• Replacing software replication (MIMIX) with

hardware replication. CY2018 target ✓

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

7JHA Call

Center

Expansion

Sales Focus - We have hired four sales Associates ✓

Focusing on Overflow - M&A, Card re-issues, etc. ✓

Focusing on After Hours - Competitive advantage for our banks ✓

SilverLake - Available ✓

CIF 20/20 - Available ✓

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

8Power On &

Workflow

Deliver the Banking Marketplace. ✓

FY2016 Jack Henry Banking Top 10 List

Comments:

• A customer must have Xperience to access the marketplace.

• Rights will have to be granted by a customer’s administrator to

access the marketplace.

• The Marketplace can be then accessed from the For Clients

Portal – Tools & Administration.

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© 2016 Jack Henry & Associates, Inc.®

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© 2016 Jack Henry & Associates, Inc.®

9User

Acceptance

Test (UAT)

User Testing Options

• Integrated & Non-Integrated ✓

Comments:

• Document Product Support of UAT ✓

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

10JH Banking

Process

Improvements

• Client Notification Improvements

• eLearning Training Update Process Improvement ✓

• Implementation Analyst Time to Contribution ✓

• iSeries Core Defect Improvement Plan

• Item Processing Automated Memo Post

• Item Processing Center X9 Capture Improvements

FY2016 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

Enhancements, regulatory changes, defect repair can impact our top 10.Dates contained in this document can be changed at any time at the sole discretion of Jack Henry & Associates, Inc.

INTEGRATION

INITIATIVES

BLUE

HAMMER

PROGRAM

PAYMENTS

INITIATIVES

CASH

MANAGEMENT

INITIATIVES

PROCESS

IMPROVEMENT

INITIATIVES

ENTERPRISE

RISK

INITIATIVES

PLATFORM

INITIATIVES

1 2 3 4 5

6 7 8 9 10

MOBILE

INITIATIVES

ENTERPRISE

MESSAGING &

ALERTING

INITIATIVES

OUTLINK

INITIATIVES

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

1MOBILE

INITIATIVES

Banno Mobile• Transfer & Loan Payment Improvements – July 2016

• Check Image support – August 2016

• Basic eStatements (view only 4|sight only) – June 2016

• 3D Touch support of iOS – TBA

• Cash Management Integration – TBA

• RDC auto-enrollment – August 2016

• External Account Transfers – October 2016

Banno People• User activity timeline – August 2016

• Reports (User Activity, App Usage (Live), Bill Pay (Live), RDC, Money

Movement Activity) – August 2016

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

1MOBILE

INITIATIVES

Branch Anywhere• All Cores - Available ✓

• Account Opening - See platform initiatives

• Cash Management Integration - TBA

goDough• User Interface enhancements – November 2016

• Password expiration prompt & end initiated password change - July 2016

• Bill Pay Enhancements (add/edit payees, edit payment details) – November

2016

• Cash Management Integration - TBA

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

PAYMENTS

INITIATIVES

2 EMV• Rollout continues - Available

Fraud Concierge Services• Beginning to work with clients on proactive fraud strategies - Available ✓

Faster P2P Settlement• Ability to receive money on Visa debit card vs checking acct. ✓

• Other solutions - TBA

Full Bill Detail• Complements existing ‘summary info’ ✓

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

PAYMENTS

INITIATIVES

2Fraud Management System Conversion

• Implement FICO Falcon by June 30, 2016

• Implementing real-time scoring products from MC/Visa to complete a layered

approach to fraud prevention. - CQ3/CQ4 2016

Digital Wallets• ApplePay-JHA has 12.5% of entire issuer market - Available ✓

• BETAs in process for Samsung-Android Pay -09/30/16

Cardholder Alerts and Controls• Working with outside vendors and JHA mobile on solution - 06/30/17

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

PAYMENTS

INITIATIVES

2EPS New Biller Direct Solution - Smart Pay Biller Direct

• Convenient electronic bill presentment and payment (EBPP) solution - July 2016

• Store, view, and deliver invoice information online

• Utilizes EPS’ robust payment capabilities to facilitate online collection

• Exports payment data files to update Accounts Receivable systems

Cardholder Awards and Campaigns• Working to completely revamp our approach to driving increased card users and

transactions - TBA

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

PAYMENTS

INITIATIVES

2Faster Payments ‘Hub’.

• Working to develop strategy/technical integration to allow

transactions to settle outside of standard methods (ACH/Card

rails) allowing for less expensive/faster transactions. - TBA

Credit Card Processing• Analysis continues - TBA

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

CASH

MANAGEMENT

INITIATIVES

3 Commercial Cash Management

• SilverLake Available √

Treasury Management

• SilverLake – beta CQ1 2017

Comments:

• Commercial Cash Management is a SilverLake only product.

• For Treasury Management, CIF 20/20 & Core Director require a minimum of

10 customer commitments.

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

ENTERPRISE

RISK

INITIATIVES

4Fraud Management System Conversion to Falcon

• Parallel scoring since Oct 2015

• Early adopters in May 2016; full conversion in June 2016

Financial Crimes Risk Mitigation• AML Module – 03/31/17

• Fraud Module – 06/30/17

• Card Services Module – 09/30/17

• eFraud Module – 10/31/17

• CTR Module – 12/31/17

* The above-mentioned dates are for SilverLake availability. CIF 20/20 & Core

Director availability dates TBA.

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

PLATFORM

INITIATIVES

5OnBoard Deposits

• Streamline identified gaps – through 06/30/17

• Branch Anywhere support – 03/31/17

• Expere (WKFS) Integration – 06/30/17

OnBoard Loans• Branch Anywhere support – 12/31/16

• Military Loan Act – 09/30/16

ARGO Deposits• Branch Anywhere support – 09/30/2016 (in beta now)

ARGO Loans• Branch Anywhere support – 12/31/2016

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

BLUE

HAMMER

PROGRAM

6Product

• Banking Core strategy – 09/30/16

• Customization process review improvements – TBA

• iSeries Maintenance process improvements – 07/01/16

• Product functionality aggregation & prioritization – 12/31/16

• Xperience technologies roll-out – 12/31/18

Services • Customer program management offering - Available ✓

• Implementation Project Management consolidation – 07/01/16

• Improved Service Interruption communication alerts – 12/31/16

• Service Level Standards support in jSource – 03/31/17

• User Acceptance Test (UAT) improvements – Several Phases

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

BLUE

HAMMER

PROGRAM

6Sales

• Billion dollar sales enhancements – In Process

• Product demonstration enhancements – TBA

• Sales tools automation – TBA

• Continuing Education Curriculum - TBA

• Prospecting and nurturing campaign - TBA

Marketing • BEC & SI Evolution – 09/30/2016

• Customer Communication Strategy – TBA

• External Marketing Evolution - TBA

• Internal Market Evolution – TBA

Legal • Contract Simplification - In Process

• CWR standardization – 06/30/16

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

ENTERPRISE

NOTIFICATION

SERVICES

(ENS)

7Enterprise Framework - Available ✓

Framework Adoption with e-mail support • Teller support - In Beta

• 4|sight support - In Beta

• Other Products - TBA

Framework Adoption with text support • iPay - Beta target Dec. 2016

• goDough, Banno, NetTeller - CY2017

• Other Products- TBA

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

INTEGRATION

INITIATIVES

8Commercial Lending Center

• Pull account number for specific business, push new loan to Core,

push new loan to Cadence - 11/30/16

Cadence• Pull account balances for a specific business, ACH/DDA

Funds Transfer - 04/30/16

• jXchange provider, ABL funds transfer - 11/30/16

Teller Capture: Thin client support - 06/30/17

SilverLake Real Time

• ACH, Check, Batch Services - R2017

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

INTEGRATION

INITIATIVES

8

All Cores: Financial Performance Suite• Customer and Pricing for Financial Performance Suite

All Cores: R360 with NetTeller• Under Review

All Cores: RDA Integration• Under Review

FY2017 Jack Henry Banking Top 10 List

All Cores: Same Day ACH• Same Day ACH will be available in all banking Cores,

NetTeller, EPS, and ACH Manager – 09/2016

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OUTLINK

INITIATIVES

9Disaster Avoidance

• ASP (SAN Replication)

• Allen (SilverLake) 12/31/17

• Charlotte (CIF 20/20) 12/31/18

Improved Notification• Everbridge target 12/31/16

• Enterprise Notification Services (see ENS)

Downtime Improvements• Improved planned downtime coordination 09/30/16

• Improved Service Communication Alerts 12/31/16

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

PROCESS

IMPROVEMENT

INITIATIVES

10iSeries Core Defect Process improvements

• 07/31/2016

X9 Capture (item processing centers)• 08/31/2016

Pre-EOD process improvements• 09/30/2016

Misdirected Core support cases• 09/30/2016

Automated Memo Post• 12/31/2016

FY2017 Jack Henry Banking Top 10 List

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© 2016 Jack Henry & Associates, Inc.®

Top 10 updates will be provided quarterly

to your CRM and Sales Executive

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© 2016 Jack Henry & Associates, Inc.®

Submit your Questions now

through WebEx.

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© 2016 Jack Henry & Associates, Inc.®

• Joel Thomas – [email protected]

• Kevin Sligar – [email protected]

• Mark Forbis – [email protected]

• Ron Moses – [email protected]

• Stacey Zengel – [email protected]

• Susan Geiss – [email protected]

Contact Information