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About the Accenture Doctors Survey 2015 Now in its third year, Accenture’s multi-country Doctors Survey takes an in-depth look at healthcare IT as it relates to quality of care, and patient and physician engagement. Accenture commissioned a survey of 2,921 doctors to assess their adoption and attitudes toward electronic health records and healthcare IT. The online survey included doctors across: Australia, Brazil, England , Norway, Singapore, UAE and the United States. The survey was conducted online by Nielsen between December 2014 and January 2015, followed by a second field period in UAE from September - November 2015. Contact: Majid Altuwaijri Managing Director & Middle East Health and Public Service Lead Accenture [email protected] 65 https://www.accenture.com/sa-en/insight-accenture-doctors-survey-2015-healthcare-it-pain-progress.aspx 66 % Vital signs of progress of UAE doctors say they are more proficient using electronic health records in their clinical practices today than two years ago. The Accenture Doctors Survey 2015 shows progress in UAE doctors’ adoption of electronic health records and in use of healthcare IT functions, but some capabilities are still not part of the regimen. 2015 UAE Healthcare IT Check-Up Shows Progress (And Some Pain) Improved quality of treatment decisions Improved health outcomes for patients Reduction in medical errors UAE doctors believe EMR has a positive impact on: 62 % 74 % 74 % Outcomes: Doctors see a positive impact Side effects say the use of healthcare IT has decreased the amount of time spent with patients. 4 in10 of UAE doctors find EHR systems in their organizations hard to use. A hard pill to swallow 58 % Few UAE doctors routinely access clinical data of a patient who has been seen by a different health organization. Very few UAE doctors routinely receive electronic referrals to/from health professionals in other organizations. 10 % Interoperability lags 12 % See how other functions ranked 26 % 22 % 18 % Top 3 healthcare IT functions used routinely 1 . 2 . 3 . 65 Enter patient notes electronically Electronic order requests to labs Electronic tools to reduce the administrative burden A vast majority of UAE doctors report that patient updating of personal electronic medical records (EMR) is helping: Hurts Helps Patient engagement 85 % 15 % Patient satisfaction 13 % 87 % Understanding of their health condition 13 % 87 % Patient-physician communication 11 % 89 % Accuracy of record 16 % 84 % EMR: Does it help or hurt? Insight Driven Health Copyright © 2015 Accenture All rights reserved. Select services available to patients electronically 41 % 1. Book/change /cancel appointments 32 % 3. Communicate with doctor through secure email 36 % 2. View health-related information during consultation 29 % 5. Use tele- monitoring devices to monitor/record their health indicators 30 % 4. Communicate with doctors through video conferencing

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About the Accenture Doctors Survey 2015Now in its third year, Accenture’s multi-country Doctors Survey takes an in-depth look at healthcare IT as it relates to quality of care, and patient and physician engagement.

Accenture commissioned a survey of 2,921 doctors to assess their adoption and attitudes toward electronic health records and healthcare IT. The online survey included doctors across: Australia, Brazil, England , Norway, Singapore, UAE and the United States.

The survey was conducted online by Nielsen between December 2014 and January 2015, followed by a second field period in UAE from September - November 2015.

Contact:Majid AltuwaijriManaging Director & Middle East Health and Public Service [email protected]

65

https://www.accenture.com/sa-en/insight-accenture-doctors-survey-2015-healthcare-it-pain-progress.aspx

�����66%

Vital signs of progress

of UAE doctors say they are more proficient using electronic health records in their clinical practices today than two years ago.

The Accenture Doctors Survey 2015 shows progress in UAE doctors’ adoption of electronic health records and in use of healthcare IT functions, but some capabilities are still not part of the regimen.

2015 UAE Healthcare IT Check-Up Shows Progress (And Some Pain)

Improved quality of treatment decisions

Improved health outcomes for patients

Reduction inmedical errors

UAE doctors believe EMR has a positive impact on:

���������� 62%74%�����74%

Outcomes: Doctors see a positive impact

Side e�ects

say the use of healthcare IT has decreased the amount of time spent with patients.

4 in 10

of UAE doctors find

EHR systems in their organizations hard to use.

A hard pill to swallow

58%

Few UAE doctors routinely access clinical data of a patient who has been seen by a di�erent health organization.

Very few UAE doctors routinely receive electronic referrals to/from health professionals in other organizations.

10%

Interoperability lags

12%

See how other functions ranked

26% 22% 18%

Top 3 healthcare IT functions used routinely

1. 2. 3.65

Enter patient notes electronically

Electronic order requests to labs

Electronic tools to reduce the administrative burden

A vast majority of UAE doctors report that patient updating of personal electronic medical records (EMR) is helping:

HurtsHelps

Patientengagement 85% 15%

Patient satisfaction 13%87%

Understanding of their health condition

13%87%

Patient-physician communication 11%89%

Accuracy of record 16%84%

EMR: Does it help or hurt?

Insight Driven Health

Copyright © 2015 Accenture All rights reserved.

Select services available to patients electronically

41%

1. Book/change/cancelappointments

32%

3. Communicatewith doctorthroughsecure email

36%

2. Viewhealth-relatedinformationduringconsultation

29%

5. Use tele- monitoring

devices to monitor/record

their health indicators

30%

4. Communicate with doctorsthrough videoconferencing