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Central Electricity Authority~~~Wrfu

Western Regional Power Committeeq-qJ-3, q'l~~, ~ (~), ~ - 400 093F-3, MIDC Area, Andheri (East), Mumbai - 400 093

~1Jll'f Phone: 022- 28209506; 28200 194/95/96; ~ Fax: 022 - 28370193Website: www.wrpc.nic.in E-mail: opc-wrpc@nic.in

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ISIISO : 9001-2008

No. WRPC/OPN-II1AMC-PC 12015-16;'2 5 3 1 ::J Date: 12.03.2015To,

As per list

Sub: Quotations for Annual Maintenance Contract for PCs, Printers and Networking components,etc;

Sir,

You are requested to submit sealed quotations for Annual Maintenance Contract for PCs, Printersand networking components etc. for a period of one year as per the details given below:

1. The Scope of work, terms & conditions, rates and payment terms, etc. are enclosed atAnnex-A. List of equipments to be covered under AMC is given in Annex-B.

2. The firm, if required, may visit our office premises for inspection of items covered underAMC between 1100 Hrs to 1700 Hrs on working days after prior intimation.

3. The quotation should be submitted in sealed envelopes Super scribed with "Quotation forAMC ofPCs & Printers and Networking components"

4. The sealed quotations, as mentioned above must reach addressed to ExecutiveEngineer (Ser), WRPC on or before 15:00 hrs on 26.03.2015 The quotations shall beopened in the presence of interested bidders on the same day at 16:00 hrs.

5. Any tender received after due date & time of submission, even on account of postal delay,shall not be considered under any circumstances.

6. In case the last/due date for receiving and opening the tenders happened to be a publicholiday, the date automatically gets extended to the next working day at the same time.

Encl: As above

(A.C.SURESH)Executive Engineer (Services)

Copy to: Notice Board, WRPC, website: www.wrpc.gov.in

ANNEX-A

TERMS &CONDITIONS FORCOMPREHENSIVE AMC INCLUDING SPARE PARTS FOR PERSONAL COMPUTERS,PRINTERS AND NETWORKING COMPONENTS AND PERIPHERALS INSTALLED AT

WRPC

Western Regional Power Committee office is located at F-3, MIDC Area, opp. SEEPZcomplex, Marol, Andheri (E), Mumbai-400093. The office working hours are from 9:30 am to6:00 pm from Monday to Friday. The list of equipments is given at Annex-B.

1. BRIEF DESCRIPTION OF WORK:

1.1. Comprehensive maintenance of (a) PCs and its components. (b) Printers and its componentsand (c) LAN and its peripherals

1.2. To carry out repair of faulty equipment within the next working day of the lodging of the call,alternatively providing of equivalent alternate equipment till fault is attended.

1.3. Internal cleaning of PCs, Printers, Networking components etc. with blower once everymonth.

1.4. External cleaning of PCs, Printers, Networking components etc. with cleaner once everymonth.

1.5. To provide the necessary full system software and technical support for training the system insatisfactory condition.

1.6. To depute one Service Engineer for Half day to visit the site on all the working days

1.7. The cost of AMC includes:

(i) Cost of the repair / replacement of all the components of PCs, Printers, Network and(ii) The cost of placement of resident Engineer charges for half day in our premises.

2. SCOPE OF WORK

2.1 The scope of work includes comprehensive maintenance of the hardware equipment includingcomputers, associated peripherals, connecting cables, hubs/switches, LAN & Internetconnectivity in windows environment and full system software support necessary for runningthe systems in satisfactory condition and technical support on all the standard softwarepackages which are already loaded or which may be loaded in future on the machines. Thedetails are indicated in Annex-B.

2.2 Considering that the equipment is being used to carry out important computationalactivities, high level of priority shall be given by the successful tenderer to maintain theequipment. For this purpose the firm shall place one resident engineer for half daybasis on all the working days between 1330hrs to 1730hrs who shall note the complaintsand attend the hardware / software faults. In special circumstances i.e. on holidays &other days on which important meetings, seminars or VIP visits etc. takes place, thefirm's representative may be required to make themselves available on these days

without any additional charges. In such a case a prior intimation shall be conveyed byWRPC to the firm.

2.3 WRPC shall intimate the successful tenderer or its site engineer deputed at WRPC for thepurpose as soon as any problem is observed in any of the equipment covered undermaintenance agreement.

2.4 In case of some major problem, if firm's engineer is not able to repair the machine within thenext working day of the lodging of the call, then in order to avoid any loss of work, as analternate measure, the firm shall arrange to provide equivalent alternate equipment till therepair of the original equipment is done.

2.5 The firm, if required, would be allowed to take out the faulty equipment to their servicecentre for maintenance work. In such an event, the firm shall be responsible for interconnection of alternate equipment. Any transportation cost for faulty/repaired as wellas alternate equipment shall be borne by the firm. After the repair of the faultyequipment, the same shall be replaced. However, if the firm is not able to rectify thefaulty part, it will supply the similar healthy part and all the expenses towards suchreplacement shall be borne by the firm. If it is observed that the similar part is notavailable in the market due to obsolescence, the firm shall be responsible to providecompatible version of the similar part acceptable to WRPC so as to make the relevantcomputer equipment fully operational.

2.6 If any PC/accessory is not repaired within 48 hrs, the firm will provide a stand byPC/accessory. If, however, the firm fails to carry out repairs/ provide a stand byPC/accessory within 48 hrs, to the satisfaction of the user, a penalty of Rs. 100/- (Rupeesone hundred only) per day will be charged beyond the two working days till such timethe PC/accessories are repaired.

2.7 Since the contract is for providing the services on comprehensive basis, the agreed contractamount shall include the cost of the repair of all the eguipments placed under Annex-B itincludes repair /replacement of all the external and internal hardware components andperipherals of the eguipments and components under ANNEX-B of this tender. The costof contract shall also include the cost of placement of resident engineer charges for half day inour premises.

2.8 WRPC shall have discretion to ask for increase/decrease the number of PCs/ peripherals to beconsidered for AMC as per their requirements.

2.9 WRPC reserves the right to undertake up gradation of any of the machine(s) covered underAMC and the variation in the maintenance charges of such upgraded machine(s),· ifconsidered necessary, would be mutually agreed upon depending on the basis of maintenancecharges in respect of existing machines of the similar configuration.

2.10 The firm shall arrange for crimping of LAN cables, repair/replacement of LAN adapter andother network parts without any additional payments.

2.11 The firm shall carryout the preventive maintenance including all the Hard Disc Drives in thesystem. The firm shall examine the condition of the hard disc periodically and replace theHDD, if any abnormality is observed. However due to unforeseen reasons, if still the HardDisc becomes faulty, the firm shall replace the faulty HDD. The firm shall also arrange forrecovery of important data files from the faulty drive by the available standard softwareprograms without any additional payment. A detail report of such data recovery process shallbe submitted to WRPC immediately after such incidence. However, the firm shall not beliable for loss of data if recovery not possible.

2.12 Apart from carrying out the corrective maintenance as and when required, the Firm shallintensively run and check the system software and the media and carry out preventivemaintenance on the complete hardware on quarterly basis.

2.13 The details of all the preventive and corrective maintenance work done on the equipmentshall be jointly logged on a register meant for recording the performance of the saidequipment.

2.14 The contract includes external cleaning of each PC and other peripherals along with itsassociated equipments with the good quality cleaner and polishing the external surfaceof the equipment covered under Annex-B by mint cream by the firm's representativeevery month. This also includes blowing the inside dust, cleaning, oiling/greasing themoving parts of printers, etc. The firm shall submit a report to WRPC of such cleaningimmediately after the cleaning work is completed.

2.15 Virus Problem: In order to keep all the PCs free from viruses, WRPC have installed licensedNet Protector Antivirus software. The offer should include arrangement for installation andrunning of latest anti-virus software to be provided by WRPc. The firm shall ensure that allthe PCs under AMC have anti-virus software installed and updated. In case any new virus isdetected in any of the PCs, the firm shall make remedial measures so that the virus does notinfect to any other PC in the Network and shall also take steps for removal of the virus. Thefirm shall also submit a report to WRPC of such incidence immediately after the virus isdetected.

2.16 If the firm fails to maintain the computer system or its peripherals in proper workingcondition, WRPC shall be at liberty to get the work carried out from any other externalagency at the risk and cost of the firm and deduction on this account shall be made fromthe claims of the firm. The decision of Member Secretary, WRPC under such conditionshall be final and binding on the firm.

3. OTHER TERMS AND CONDITIONS

Qualifying Requirements

3.1 The firm should have experience for carrying out similar jobs in reputedGovt/Multinational/ PSUs for at least last three years and with turnover of more than Rs15 lakhs per annum during the last 2 years ending 31st March 2015. Details of suchjobs/done/in hand shall be furnished in the offer. The offer without complete details isliable to be rejected.

3.2 The firm must be registered with service tax and work contract tax (VAT) deptt.

3.3 The firm should ensure for supply of original spare parts from original equipmentmanufacturers or authorized suppliers.

3.4 The successful firm shall execute the contract directly and they shall not be permitted to giveany sub-contract for part or whole of the work.

3.5 The contract will be initially for one year. However, this office reserves the right toterminate the contract in between also, for reasons of unsatisfactory/non-performance.WRPC also reserve the right to extend the contract on the same terms and conditionsfor a further period of six months if mutually agreed upon.

3.6 It may also be noted that in case of contractor backing out in mid term without any explicitconsent of this office, he will be liable to recovery at higher rates, vis a vis, those contractedwith it, which may have to be incurred by this office on maintenance of machines for thebalance period of contract through alternative means

3.7 The above act of backing out would automatically debar the firm from any further dealingwith office.

3.8 The firm shall be responsible for any loss, damage or liability to the property! equipment ofthis office due to lapse oftheir employees.

3.9 This office reserves the right to reject any or all the quotations without assigning any reasonwhatsoever.

3.10 WRPC shall not have any liability! pay compensation towards any injury/ accident to thefirm's em ployee while carrying out the maintenance/ repair work under this contract.

3.11 WRPC shall give the firm full access to the equipment. However, the requisite tools andtesting equipments required for maintenance shall have to be brought by the firm's engineer.

BID DOCUMENTS

3.12 The tender should be sent in a proper sealed cover addressed to the Executive Engineer (Ser),Western Regional Power Committee, F-3, MIDC area, Marol, Andheri (east), Mumbai-400093 and super scribed as " TENDER FOR COMPREHENSIVE ANNUALMAINTENANCE CONTRACT for PCs, Printers and Networking components". Thetender will be received up to 3.00 PM on 26.03.2015 and will be opened on the same day at4.00 PM . Tenders, which are not complete in all respects and are having cutting andoverwriting are liable to be rejected.

3.13 While submitting the tender for this work the Tenderer will be deemed to have read,understood and accepted all the terms and conditions stated in the inquiry for this work.

3.14 The rates should be quoted both in figures and words and each page of tender document is tobe signed by the tenderer.

3.15 PERFORMANCE SECURITY:

The successful bidder is required to furnish performance guarantee against security depositfor Rs.5000/- by FDR in any nationalized banks towards contracts performance guarantee.FDR shall be returned within 03 months of the date of expiry / completion of the contract. Inthe event of agency failing to comply with the any provision of the contract the securitydeposit shall be forfeited by WRPC. No interest shall be payable by WRPC on securitydeposit.

3.16 EMD

The tender should accompany with earnest money ofRs.1000/- (Rupees One thousand) in theform of demand draft drawn in the name of ODO, WRPC, Mumbai. Tenders without EMD,will be summarily rejected. The demand draft of EMD of the un-successful tenderer will bereturned duly endorsed for encashment.

4. RATES & PAYMENT TERMS

4.1 The charges quoted by the bidder for COMPREHENSIVE AMC and extended period if anyshould be FIRM and shall be valid for the entire period of the contract i.e. one year. Novariation in the charges is allowed during the contract period. The charges in rupees/yearshould be quoted in the format given in the Annex-B. Taxes/service charges/duties etc. ifany should be clearly mentioned in % as well as in rupees.

4.2 The offer should be valid for at least Ninety (90) days from the date of opening tender.

4.3 No advance payment in any case would be made. The payment shall be made by WRPC onquarterly basis on the expiry of each quarter subject to satisfactory completion of the joband submission of pre-receipted bill (in duplicate) to WRPC, Mumbai after the expiry ofeach quarter.

4.4 The payment will be made Quarterly by crossed A/c Payee cheque within two weeks ofreceipt of the bill in duplicate.

4.5 TDS/surcharge any other tax/statutory levy will be deducted at source as per existing rules.

5 ENCLOSURES:

The following should accompany the tender document:(i) Experience certificate as outlined in Clause 3.1 above(ii) Demand Draft on a local Bank for EMD drawn in favor of DDO, WRPC,

Mumbai for an amount ofRs.1000/-(iii) Service Tax Registration details

(A.CURESH)Executive Engineer (Services)

ANNEX-B

Details of equipments covered under AMC and per unit charges for COMPREHENSIVEAMC

I. DESKTOPS.No Make Type CPU RAM HDD Monitor RatelPC

IyearIn Rupees

1 HPCOMPAQ Pentium4 2.66 512MB 160GB 15" colour2 HCL Core-i5 3.20 3.0GB 320GB 18.5"LCD3 COMPAQ Pentium4 2.80 256MB 40GB 15" colour4 HCL Pentium4 2.40 256MB 80GB 15" colour5 COMPAQ Pentium4 2.80 512MB 40GB 17" colour6 HP Core 2 Duo 2.2 1GB 160GB 17" colour7 HP Pentium4 3.06 1GB 80GB 17" colour8 HP Pentium4 2.8 128MB 40GB 17" colour9 HP Core 2 Duo 2.40 1GB 160GB 17" colour10 HP Pentium4 3.06 512MB 80GB 17" LCD11 HCL Core -i5 3.20 3GB 320GB 18.5"LCD12 COMPAQ Pentium4 3.06 1 GB 80GB 17"colour13 HP Pentium4 2.93 1GB 80GB 17"colour14 HP Core 2 Duo 2.20 1 GB 160GB 17"colour15 HP Core 2 Duo 2.20 1GB 80GB 17"co!our16 HCL Core-i5 3.20 3 GB 320GB 18.5"LCD

ACER(VI9317 HQL) Core-i5 3.2 4GB 500GB 18.5"LCD18 HP Pentium4 3.0 1.5GB 80GB 17"colour19 HCL Core -i5 3.20 3GB 320GB 18.5"LCD20 HP Pentium-4 2.40 1.5 GB 160+80GB 17"colour21 BCL Core -i5 3.20 3GB 320GB 18.5"LCD22 COMPAQ Pentium4 3.0 512MB 40GB 17"colour

II PRINTERSSr. Type Model

Rate per unit per year inNo. Rupees

1 Laserjet HP LJl160

2 Laserjet HP LJl160

3 Laserjet HP LJl160

4 Laserjet HP LJl160

5 EPSON EPSON LASER M201 0

6 EPSON EPSON LASER M20 10

7 Office Jet HPPROK-850

8 Office Jet(AlI in one) HP 6500

9 Samsung ML 2851 ND

10 Laserjet HP LJ 1320

11 HP Laserjet 2035

12 HP Laserjet 2035

III NETWORKS.No. Make Type Charges per unit/per

year for ComprehensiveAMC (Rs.)

1 Network 2 Nos super stack switch II,

2 Hub 1 No. super stack II baselinehub, network cabling, etc