IVLE Week 2 Tutorial 1

7/29/2019 IVLE Week 2 Tutorial 1

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Introduction to CG1413&

Understanding the

Communication Process&

Teamwork

Centre for English Language Communication


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Communication When you were communicating with one another,

what elements were involved to ensure youunderstood each other?

Are these elements similar to those in writtencommunication?

Did everyone participate in the conversation?

What impressions of you and others were formed?

How would you define effective communication?


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CG1413 Module: Effective Team Communication

Objective:

Practice effective communication skills byapplying principles learned in the following

activities: Group discussions

Role plays

Meetings

Projects

Oral presentations and defence

Reflections


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Communication principles Interpersonal and intercultural

communication:

o working in teams

o conducting meeting

o resolving conflicts

Oral presentation and defence skills

Problem-solving approachMaking arguments

Reflections


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Course Expectations Download all notes/slides from IVLE (soft or hard

copies) Read the relevant websites before class.

Prepare the sections asked of you before class Complete your assignments to the best of your

ability. Keep to the deadlines. Participate in class discussion. Be a team player. Attend all classes.


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Course Assignments (100% Continual

Assessment

Oral Interactions: 15%

Peer Teaching: 15% (10% + 5% reflection)

Oral presentation 1: CG1103 (15%)

Oral presentation 2: PSP (20%)

Oral defence (CG1103) : individual + team (20%)

In-class assignment: 15%


7/34Centre for English Language Communication

What is communication?

Discuss in groups Task 2.1.

Your group may be asked to share the answers.



The Communication Process

What elements are involved in thecommunication process?

A message to be communicated

A chosen channel of communication

A chosen setting

A chosen language understood by all

communicators

What can go wrong?



Shannon & Weaver (1949)

This one-way model is similar to those above, but it

incorporates noise into the picture. Noise may confuse the

signal, making it unclear for the receiver.



Schramm: Model 2 (1954)

This model is the first to break away from the linear theories of

communication. In this circular model, the sender encodes a message

which is decoded and interpreted by the receiver, who then responds

by encoding another signal and passing it along.



A Ecological Model of the Communication

Process

http://davis.foulger.info/research/unifiedModelOfCommunication.htm#UnifiedModel



The Communication Process

What elements are involved in thecommunication process?

A message to be communicated

A chosen channel of communication

A chosen setting

A chosen language understood by all

communicators

What can go wrong?



Why we communicate Share our ideas and opinions

Provide feedback to others

Get information from others

Gain power and influence Develop social relationships

Maintain self-expression and our culture



Channel of Communication

The choice of channel depends on the purpose of thecommunication and the needs of the audience.

Email messages

Cell phone (sms)

Letters

Memos

Reports

Brochures

Newsletters

Websites (e.g. blog/facebook) Telephone call / Video conferencing

Fax

Face-to-face



Setting

Nature and Type of relationship attitude; emotional baggage;

Socio-cultural factors

accent; value system; gender difference;Formal or informal

tone; protocol; expectations;

Environment

seating arrangement; indoors or outdoors;office or clients office



Chosen language Communication is defined as the interchange of

thoughts or opinions through shared symbols; e.g.language, words, phrases

Language is a system of symbols, signals, sounds,or gestures that belong to a specific culture orgroup.

Language conveys feelings. Our voices are coloredwith emotion and attitude. There are also subtlenuances of pitch and loudness, intonation, rate,facial expression and posture.



Assumptions about shared symbols

Sometimes when we communicate weassume we are using shared symbolswhen we might not be

Think about the term asap, as soon aspossible. What does it reallymean?

Think about how the meaning might changein the situations on the next slide



Shared symbols

How might your meaning of asap changein these situations?

Your best friend calls. He needs help with an assignment asap;

but you are already working on your own assignment due soon.

Your girlfriend/boyfriend calls and needs help with anassignment asap; but you are already working on your ownassignment due in 2 hrs.

Your tutor calls and asks you to send in some forms asap butyou are already working on your own assignment, due in 2 hrs.



Missed communication

As Purchasingordered it.

As the Art Dept.designed it.

As the Supervisorimplemented it.

As the ManagerRequested it. As Marketingwrote it up.

What the Employeereally wanted!



Principles of Communication:Activity

Discuss in groups Task 2.2 and 2.3




Principles of Teamwork



Principles of Teamwork: Activity

Discuss in groups Task 2.1



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Why form Teams ?

Increases productivity

Pools a range of skills

Provides opportunity for members to relate to oneanother and make a connection between their

knowledge and knowledge of others in the group


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Group versus TeamWork groups Teams

Have individual accountability Have individual and mutualaccountability

Come together to share information and

perspectives

Come together for discussion, decision

making, problem solving and planning

Focus on individual goals Focus on team goals

Produce individual work products Produce collective work products

Define individual roles, responsibilities

and tasks

Define individual roles, responsibilities;

often share and rotate them

Are concerned with own outcome and

challenges

Are concerned with outcomes of

everyone and challenges the teams

face

Do not help to shape purpose, goals

and approach to work. Done by the

group leader/manager

Participate in the shaping of purpose,

goals and approach to work

Source: http://as.dummies.com/how-to/content/differences-between-work-groups-and-teams.navId-

323002.html?print=true


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Characteristics : Successful Team

Responsibilities and ground rulesare established at the beginning

There is clear allocation of tasks

Leader sets clear deadlines andschedules frequent meetings

Conflicts are dealt with promptly


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Characteristics : Successful Team

Team members listen to criticismand make important decisionstogether

Every member is committed to theachievement of the teams goals.

Members work actively on the teamproject and are mutually accountable


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Characteristics of a leaderA leader has the ability to

demonstrate self confidence without being cocky

delegate appropriately

make hard decisions when needed

produce results and quality outcomes

inspire, gather, and use teams ideas

foster teamwork

lead, rather than boss


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Benefits of a high performance teamCreativity

Sense of achievement (goals are met)

Job satisfaction (individual)

Mutual understanding and trust

Improved communication

Better conflict resolution


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Characteristics of a good team member

be reliable

understand and be committed to team objectives.

consider and use new ideas and suggestions from others

work for consensus on decisions

share openly regarding personal feelings, opinions, thoughts,and perceptions about problems and conditions

trust, support, and have genuine concern for other teammembers.

own the problem rather than blame others

hear and interpret communication from other's points of view respect and be tolerant of individual differences

acknowledge and work through conflict openly

encourage feedback on own behavior


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How to Build and Manage a

High High-performance Team

Use effective communication skills

Use decision-making strategies (Week 3

Tutorial 2)

Use conflict resolution strategies (Week 3Tutorial 2)


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Team: Activity

Discuss in groups Task 2.2 Principles of Teamwork.



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Before we end this lesson

Form groups for your peer teaching ( you could useyour CG1103 lab groupings)

Draw lots for the peer teaching topic

Verify your matric numbers and email addresseswith your tutors list

Get your tutors email address for your

communication assignment.


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After class activities

Reflection Reflect on what you have learnt about the

principles of communication and be preparedto discuss what you have thought about in thenext tutorial.


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Reading List

Communicating in the University Culture

Study Guide and Strategies (website url:http://studygs.net/index.htm)

Reliable communication websites

Books, articles and magazines from NUSLibrary
http://studygs.net/index.htmhttp://studygs.net/index.htm

Documents

IVLE Week 2 Tutorial 1