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Welcome to the Official ITIL® Website
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the
public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organisational
environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the
latest thinking with sound, common sense guidance.
ITIL Qualification Scheme
The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice,
to various degrees of depth and detail.
These are the levels of qualifications within the scheme:
ITIL Foundation
ITIL Intermediate Level
ITIL Managing Across the Lifecycle
ITIL Expert Level
ITIL Master Qualification
The modular, tiered structure of the qualification not only offers candidates the flexibility in relating to the different disciplines and areas of ITIL, but generally makes ITIL qualifications
more accessible and achievable.
ITIL Foundation
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology
used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
Why should I take ITIL Foundation?
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and
understanding of ITIL.
Successful completion of the Foundation qualification also fulfils the prerequisite entry criteria for the next level of study within the ITIL qualifications scheme, the ITIL Intermediate
Level.
Is it right for me?
This qualification is primarily aimed towards:
those who require a basic understanding of the ITIL framework;
those who need understanding of how ITIL can be used to enhance the quality of IT service management within an organization;
IT professionals or others working within an organization that has adopted and adapted ITIL who need to be informed about, or contribute to an ongoing service improvement programme.
Examination Institutes
Professional qualifications based on ITIL are offered by Examination Institutes. An Examination Institute (EI) is an organisation accredited by the APM Group and permitted to
operate an ITIL examination scheme through a network of Accredited Training Organisations, and Accredited Trainers with Accredited materials.
The Examination Institutes are:
APMG-International
APMG-International specialise in the accreditation and certification of organisations, processes and
people. APMG-International are an ITIL Examination Institute, who offer global accreditation and examination services for training providers.
Email: [email protected]
BCS-ISEB
The Information Systems Examination Board (BCS-ISEB) is a wholly owned subsidiary of the British Computer Society. BCS-ISEB provides industry recognised qualifications that
measure competence, ability and performance in many areas of IT, including ITIL.
Email: [email protected]
CERT-IT
Cert-IT was founded by the developers of the IT Training System. We are the first accredited certification body for IT professionals worldwide. We use this competence of
development as a clear advantage.
Email: [email protected]
Temario del Curso de ITIL Foundation v3
Temario del curso de ITIL Foundation v3
Introducción a ITIL
o Gestión de Servicios
o Servicios
o Proveedores de servicios
o Capabilities
o ITIL
o Función
o Proceso
o Rol
o Automatización
o Modelo de mejora Continua
Estrategia del Servicio
o Gestión de Demanda
o Gestión Financiera
o Gestión del Portafolio de Servicios
Diseño del Servicio
o Gestión de un Catalogo de servicios
o Gestión de Niveles de Servicio
o Gestión de la Capacidad
o Gestión de la Disponibilidad
o Gestión de la Continuidad del Servicio
o Gestión de la Seguridad
Transición
o Gestión de Cambios
o Evaluación del Cambio
o Tipos de Cambios
o Gestión de la configuración y activos de servicio
o Validación y Pruebas
o Gestión de Conocimiento
o Gestión de entregas y despliegue
Operación
o Gestión de Eventos
o Gestión de peticiones
o Gestión de Problemas
o Gestión de acceso
o Función del Service Desk
o Función de la gestión técnica
o Función de la gestión de aplicaciones
o Función de la arquitectura
Mejora Continua
o Herramientas de medición:
o 7 pasos
o CSI
o Matriz Raci
o Modelo de Mejora
o Ciclo de Deming
Service Desk
Gestión de Incidencias
Gestión de Problemas
Gestión de Cambios
Gestión de Lanzamiento
Gestión de Capacidad
Gestión de Disponibilidad
Gestión de Continuidad de Servicio de TI
Gestión Financiera de Servicio de TI
Gestión de Nivel de Servicio
Gestión de Infraestructura de ICT
Gestión de Aplicación
El Grupo Milord
Juego de Innovación para Caso Práctico
Mexico City June 25th, 2013
Estimated Eduardo Octavio Cardenas Castillo
According to information provided by the campus of your university UNITEC Campus Ecatepec, We are pleased to inform you that according to the results received in your test managing techniques of information technologies, we are honored to invite you to sign up and curses the certification ITIL v3 Foundation in order for you to become an ITIL certified partner. Here is an 80% scholarship for winning 988 of the 1200 possible points test. If you want to get this benefit should only cover the remaining 20% of the cost of the certification and sign-up race director.
Regarding costs:
We offer the following package FOUNNDATION V3.0 ITIL certification
Certification course
FOUNDATION manual ITIL V3 certification
Pilot review
Certification Exam
Cost:
331800 MXN certification cost + VAT 6320mxn
Grant 80% discount = 6637.14 MXN + IVA 1264.8 = 7899 MXN
Attentively
ITIL CERTIFICATION DEPARTMENT PARTNERSHIP
