ITIL® QUALIFICATION OVERVIEW - The ITSM HUB ?· This official ITIL® Foundation certification course… page 1
ITIL® QUALIFICATION OVERVIEW - The ITSM HUB ?· This official ITIL® Foundation certification course… page 2

ITIL® QUALIFICATION OVERVIEW - The ITSM HUB ?· This official ITIL® Foundation certification course…

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  • ITIL QUALIFICATION OVERVIEW

    The ITSM HUB is Pink Elephants authorised Delivery Partner in Australia Website: www.theitsmhub.com.au Email: info@theitsmhub.com.au

    Phone: 1300 424 025

    ITIL Foundation This official ITIL Foundation certification course provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITILs five core books Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITILs service lifecycle consists of 26 processes and four functions

    Duration: 2 or 3 day instructor-led course, self-paced online course

    Prerequisites: None

    Exam: 60-minute, 40 multiple choice questions, 26/40 to pass (65%)

    Points value: 2 points

    There are a total of nine courses available at Intermediate level, comprising two streams: Service Capability and Service Lifecycle. To accrue sufficient points to be eligible for the ITIL Expert certification, completion of all courses in either the Service Capability stream or the Service Lifecycle stream will be required.

    Service Capability Modules

    The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. Common characteristics of these courses are:

    Duration: 5 days each course

    Prerequisites: ITIL Foundation Certificate

    Exam: 90-minute, 8 question scenario-based gradient marked multiple choice, 28/40 to pass (70%)

    Content: see course details below

    Points value: 4 points each certification

    The capability modules and their respective subject areas are:

    Planning, Protection and Optimization

    Availability Management

    Capacity Management

    IT Service Continuity Management

    Demand Management

    Risk Management

    Information Security Management

    Service Offerings and Agreements

    Service Portfolio Management

    Service Level Management

    Service Catalogue Management

    Demand Management

    Supplier Management

    Financial Management

    Operational Support and Analysis

    Event Management

    Incident Management

    Request Fulfilment

    Problem Management

    Access Management

    Service Desk

    Technical Management

    IT Operations Management

    Application Management

    Release, Control and Validation

    Change Management

    Service Release and Deployment Management

    Service Validation and Testing

    Service Asset and Configuration Management

    Knowledge Management

    Request Fulfilment

    Service Evaluation

    http://www.theitsmhub.com.au/mailto:info@theitsmhub.com.au

  • ITIL QUALIFICATION OVERVIEW

    The ITSM HUB is Pink Elephants authorised Delivery Partner in Australia Website: www.theitsmhub.com.au Email: info@theitsmhub.com.au

    Phone: 1300 424 025

    Service Lifecycle modules The Service Lifecycle series is focused on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. The common characteristics of each Service Lifecycle course are:

    Duration: 4 days each course

    Prerequisites: ITIL Foundation Certificate

    Exam: 90-minute, 8 question scenario-based gradient marked multiple choice, 28/40 to pass (70%)

    Content: Each module of the Lifecycle series covers an introduction to the service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, along with technology and implementation considerations

    Points value: 3 points each certification

    The Lifecycle modules are:

    Service Strategy

    Service Design

    Service Transition

    Service Operation

    Continual Service Improvement

    Managing Across the Lifecycle This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes:

    Introduction to IT Service Management Business and Management Issues

    Managing the Planning and Implementation of IT Service Management

    Management of Strategic Change

    Risk Management

    Managerial Functions

    Understanding Organizational Challenges

    Lifecycle Project Assessment

    Understanding Complementary Industry Guidance

    Eligibility and Course Information for the Managing Across the Lifecycle Module examination

    Duration: 5 days

    Prerequisites: To have achieved a minimum of 17 credits from any combination of V3 units OR a combination of V2 Practitioner and V3 units, including an ITIL Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent ITIL Foundation Certificate

    Exam: 90-minute, 8 question scenario-based gradient marked multiple choice, 28/40 to pass (70%)

    Points value: 5 points

    ITIL Service Management Expert Certification

    To achieve the certification, candidates must obtain a minimum of twenty two (22) credits, two of which must be from the Foundation module which is a mandatory first step, and five of which must be from the 'Managing Across the Lifecycle' module which is a mandatory final step.

    ITIL is a Registered Trade Mark of AXELOS Limited

    http://www.theitsmhub.com.au/mailto:info@theitsmhub.com.au