ITIL® QUALIFICATION OVERVIEW - The ITSM HUB ?· This official ITIL® Foundation certification course…

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<ul><li><p> ITIL QUALIFICATION OVERVIEW </p><p>The ITSM HUB is Pink Elephants authorised Delivery Partner in Australia Website: www.theitsmhub.com.au Email: info@theitsmhub.com.au </p><p>Phone: 1300 424 025 </p><p> ITIL Foundation This official ITIL Foundation certification course provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITILs five core books Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITILs service lifecycle consists of 26 processes and four functions </p><p> Duration: 2 or 3 day instructor-led course, self-paced online course </p><p> Prerequisites: None </p><p> Exam: 60-minute, 40 multiple choice questions, 26/40 to pass (65%) </p><p> Points value: 2 points </p><p>There are a total of nine courses available at Intermediate level, comprising two streams: Service Capability and Service Lifecycle. To accrue sufficient points to be eligible for the ITIL Expert certification, completion of all courses in either the Service Capability stream or the Service Lifecycle stream will be required. </p><p> Service Capability Modules </p><p>The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. Common characteristics of these courses are: </p><p> Duration: 5 days each course </p><p> Prerequisites: ITIL Foundation Certificate </p><p> Exam: 90-minute, 8 question scenario-based gradient marked multiple choice, 28/40 to pass (70%) </p><p> Content: see course details below </p><p> Points value: 4 points each certification </p><p>The capability modules and their respective subject areas are: </p><p>Planning, Protection and Optimization </p><p> Availability Management </p><p> Capacity Management </p><p> IT Service Continuity Management </p><p> Demand Management </p><p> Risk Management </p><p> Information Security Management </p><p>Service Offerings and Agreements </p><p> Service Portfolio Management </p><p> Service Level Management </p><p> Service Catalogue Management </p><p> Demand Management </p><p> Supplier Management </p><p> Financial Management </p><p>Operational Support and Analysis </p><p> Event Management </p><p> Incident Management </p><p> Request Fulfilment </p><p> Problem Management </p><p> Access Management </p><p> Service Desk </p><p> Technical Management </p><p> IT Operations Management </p><p> Application Management </p><p>Release, Control and Validation </p><p> Change Management </p><p> Service Release and Deployment Management </p><p> Service Validation and Testing </p><p> Service Asset and Configuration Management </p><p> Knowledge Management </p><p> Request Fulfilment </p><p> Service Evaluation </p><p>http://www.theitsmhub.com.au/mailto:info@theitsmhub.com.au</p></li><li><p> ITIL QUALIFICATION OVERVIEW </p><p>The ITSM HUB is Pink Elephants authorised Delivery Partner in Australia Website: www.theitsmhub.com.au Email: info@theitsmhub.com.au </p><p>Phone: 1300 424 025 </p><p> Service Lifecycle modules The Service Lifecycle series is focused on each stage of the Lifecycle and syllabi are matched to each of the five core practice areas. The common characteristics of each Service Lifecycle course are: </p><p> Duration: 4 days each course </p><p> Prerequisites: ITIL Foundation Certificate </p><p> Exam: 90-minute, 8 question scenario-based gradient marked multiple choice, 28/40 to pass (70%) </p><p> Content: Each module of the Lifecycle series covers an introduction to the service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, along with technology and implementation considerations </p><p> Points value: 3 points each certification </p><p>The Lifecycle modules are: </p><p> Service Strategy </p><p> Service Design </p><p> Service Transition </p><p> Service Operation </p><p> Continual Service Improvement </p><p>Managing Across the Lifecycle This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices and includes: </p><p> Introduction to IT Service Management Business and Management Issues </p><p> Managing the Planning and Implementation of IT Service Management </p><p> Management of Strategic Change </p><p> Risk Management </p><p> Managerial Functions </p><p> Understanding Organizational Challenges </p><p> Lifecycle Project Assessment </p><p> Understanding Complementary Industry Guidance </p><p>Eligibility and Course Information for the Managing Across the Lifecycle Module examination </p><p> Duration: 5 days </p><p> Prerequisites: To have achieved a minimum of 17 credits from any combination of V3 units OR a combination of V2 Practitioner and V3 units, including an ITIL Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent ITIL Foundation Certificate </p><p> Exam: 90-minute, 8 question scenario-based gradient marked multiple choice, 28/40 to pass (70%) </p><p> Points value: 5 points </p><p>ITIL Service Management Expert Certification </p><p>To achieve the certification, candidates must obtain a minimum of twenty two (22) credits, two of which must be from the Foundation module which is a mandatory first step, and five of which must be from the 'Managing Across the Lifecycle' module which is a mandatory final step. </p><p>ITIL is a Registered Trade Mark of AXELOS Limited </p>http://www.theitsmhub.com.au/mailto:info@theitsmhub.com.au</li></ul>

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