Effective ITIL/ITSM Implementation Built to Drive Results and Accelerate

Digital Transformation Over the past 25 years, ITIL has become the most recognized and accepted framework in the world to achieve IT Service Management (ITSM). Despite the global enthusiasm and desire to embrace and integrate ITIL practices, many enterprises have fallen short of the true ITIL promise of becoming a service

management organization.

That’s where Stefanini makes the difference.

With our deeply experienced ITIL/ITSM Practice, Stefanini combines industry-leading knowledge of ITIL, extensive digital transformation expertise, and other recognized best practices with our own integration methodology to stand as not only a

thought leader in ITIL, but a results leader.

ITIL & ITSMServices

The Stefanini ITSM AdvantageThe Stefanini team has spent decades working with the ITIL framework since its inception, building successful programs and implementations for all types of organizations. Through our accelerated processes and digital approaches, our customers can make timely decisions that fit their organizational directives. Stefanini is sensitive to the “people” component of ITIL and has experience helping IT organizations implement successful ITIL/ ITSM projects with sustained success long after our work is done.

Using our integration methodology UMA2 –Unified Methodology to Adopt and Adapt–Stefanini helps customers accelerate digital transformation and ITIL adoption using an integrated approach that dramatically increases success. Rich in intellectual property, the Stefanini UMA2 methodology delivers a continual cycle of improvement and addresses customers’ organizational and cultural aspects needed to ensure an enduring transformation to a true ITSM organization.

Stefanini is a global, certified partner of AXELOS Ltd., the global best practice organization responsible for the ITIL library.

ITIL/ITSM Service Customized to Your BusinessStefanini offers complete end-to-end ITIL/ITSM services in three domains, which are integral parts of a successful IT Service Management transformation.

Consulting ServicesIf adopting ITSM and digitally transforming your business is a challenge you’re undertaking, Stefanini has the expertise to assist from inception to integration with consulting services that are managed and focused while utilizing controlled costs and durations.

Delivered SolutionsIf your needs include an ROI, tangible delivered solutions, or digital transformation roadmaps, you’re assured that Stefanini will provide the best fit for your budget with our packaged solutions.

Service Management Process OutsourcingOften, the need for a fast solution outweighs the longer-term need to implement internally. Stefanini’s Process Outsourcing portfolio is the answer. Stefanini customizes the delivered outsourcing solution to fit our customers’ needs for quick success and an immediate result.

Fusion and Complementary

Consulting• Process Design & Delivery• Process Maturity• ITSM Strategic Planning• Governance• Command Center Service

Delivered Solutions• Maturity Assessments & Roadmaps• Service Catalog & Portfolio• Process to Tool Mapping & Digital Transformation• Training & Certification

Service Management Process Outsourcing• Enterprise Change Management • Problem Management• Service Level Management

Stefanini UMA2 – Integrated Methodology for True ITSM Digital Transformation

HeadquartersNorth America - Southfield, MI, USAT 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT +55 11 3039-2000EMEA - Brussels, BelgiumT +32 2 620 20 20

Our UMA2 implementation methodology accelerates successful ITSM adoption, 50% to 65% faster than traditional methods, in most cases. Through UMA2’s iterative approach, our customers gain scalability and a holistic approach that adapts to all organizational sizes and structures.

As each phase in the interior ring of the UMA2 is delivered, the outer-ring phases are delivered in tandem. Only with these additional activities–awareness, cultural alignment, business alignment, and integration–will success in the transformation be achieved. True, lasting change depends upon addressing the organizational and cultural aspects needed to ensure transformation to an IT Service Management (ITSM) organization.

Maximize the value of technology for the business through digital transformation.

What’s Inside UMA2

• Rich intellectual property with a TQM foundation and a services approach • An applied framework and expanded model based on ITIL, ISO20K, CMMI, and COBIT, providing a superior granular approach to service management transformation• Cultural assessments• An engagement process• Policies, process, and procedures from L1-L4 • Roles and responsibilities (RACI) • Process flows and inter-process diagrams • A library of ITIL digital enablers • Compliance, audit, and regulation knowledge • Maturity models for varied levels of transformation • …and much more!

Co-Creating Solutions for Digital TransformationStefanini understands that excellence, quality, and continuous innovation are factors that guarantee the overall satisfaction of our clients and build lasting business relationships. Since 1987, Stefanini has worked to exceed the expectations of our customers, employees, and shareholders through technology solutions and innovation. As a global provider of technological services, we are large enough to get the job done, while small enough to be customizable and flexible to your business’ unique needs. Let’s work together to digitally transform your business and build the solutions of tomorrow.

Unified Methodology to Adopt & Adapt TM