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Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

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Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000), if you want to get more information about the course or seminar, please come to our website http://www.technixpro.com

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Page 1: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ABOUT US

bull is a leading provider of training solutions in the area of project

management and IT service management best practices We delivers innovative

learning solutions and offers a comprehensive portfolio of blended and instructor-

led training programs to corporations governments and individuals in Hong Kong

and greater China since

OUR AWARDS bullbullbullbullbullbull

OUR MAJOR CUSTOMERS

AGENDA bull

bull

bull

bull

bull

bull

ITIL IS A LIBRARY OF BEST PRACTICE bull

bull

bull

bull

bull

ITIL bull

bullbullbull

bull

bull

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 2: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

OUR AWARDS bullbullbullbullbullbull

OUR MAJOR CUSTOMERS

AGENDA bull

bull

bull

bull

bull

bull

ITIL IS A LIBRARY OF BEST PRACTICE bull

bull

bull

bull

bull

ITIL bull

bullbullbull

bull

bull

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 3: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

OUR MAJOR CUSTOMERS

AGENDA bull

bull

bull

bull

bull

bull

ITIL IS A LIBRARY OF BEST PRACTICE bull

bull

bull

bull

bull

ITIL bull

bullbullbull

bull

bull

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 4: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

AGENDA bull

bull

bull

bull

bull

bull

ITIL IS A LIBRARY OF BEST PRACTICE bull

bull

bull

bull

bull

ITIL bull

bullbullbull

bull

bull

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 5: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ITIL IS A LIBRARY OF BEST PRACTICE bull

bull

bull

bull

bull

ITIL bull

bullbullbull

bull

bull

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 6: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ITIL bull

bullbullbull

bull

bull

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 7: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ITIL FACTS amp FIGURES

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 8: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ITIL FACTS amp FIGURES - LIFECYCLE

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 9: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ITIL FACTS amp FIGURES - CAPABILITY

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 10: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ISOIEC 20000 bullbullbullbullbullbullbullbullbullbull

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 11: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

RELATIONSHIP ISO 20000 - ITIL

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 12: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

RELATIONSHIP ISO 20000 - ITIL

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 13: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

TIMELINE - HISTORY AND FUTURE

bullbullbullbullbullbullbull

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 14: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

CAN YOU ANSWER THESE QUESTIONS

bullbullbullbullbullbull

bull

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 15: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

NOTE

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 16: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

POSITION AGAINST OTHER FRAMEWORKS

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 17: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

REQUIREMENTS

bull

bull

bull

bull

bull

bull

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 18: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

GUIDANCE

bull

bull

bull

bull

bull

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 19: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

SCOPE

bull

bull

bull

bull

bull

bull

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 20: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

WHO IS CERTIFIED EXAMPLES bullbullbullbullbullbullbullbullbullbull

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 21: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ELIGIBILITY bull

bull

bull

bull

bull

bull

bullbullbullbullbullbull

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 22: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

ISOIEC 20000 PROCESSES

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 23: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

DELIVERY PROCESSES

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 24: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

SUPPORT PROCESSES

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

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Page 25: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

HOW TO PROCEED bull

bull

bullbull

bullbull

bull

bullbull

bullbullbullbull

bull

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

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Page 26: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

AUDITS bull

bullbull

bull

bull

bull

bull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 27: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

OUR ITIL EXPERT COURSE bullbull

bull

bull

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 28: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

OUR ITIL EXPERT COURSE bullbull

bull

bull

QUESTION

bull

MORE INFORMATION

Page 29: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

QUESTION

bull

MORE INFORMATION

Page 30: Technix-Pro Itsm seminar (ITIL,ITIL EXPERT, ISO20000)

MORE INFORMATION