QUESTION NO: 91Software is checked for viruses before it goes into the Definite Software Library (DSL).What ITIL process is responsible for ensuring that only virus-free software is put into theDSL?A. Configuration ManagementB. Application ManagementC. Release ManagementD. Capacity ManagementAnswer: CQUESTION NO: 92Release Management has distributed a defective Release. As a result, monthly invoicinghas come to a standstill. This has very radical consequences for the business and has beenreported as an incident. According to ITIL best practices, what should happen next?A. Service Level Management will start a service improvement program (SIP)B. Release Management will implement the back-out planC. Change Management will start a Post Implementation Review (PIR)D. Problem Management will submit a Request for Change (RFC)Answer: BLeading the way in IT testing and certification tools, www.testking.com- 29 - QUESTION NO: 93Which ITIL process is responsible for handling an application for a new workstationaccording to a standard working method?A. Incident ManagementB. Service DeskC. Change ManagementD. Service Level ManagementAnswer: CQUESTION NO: 94Which activity in the ITIL process "Financial Management for IT services" is responsiblefor billing the services that were provided to the customer?A. ReportingB. AccountingC. ChargingD. BudgetingAnswer: CQUESTION NO: 95The Capacity Manager asks the user of an application whether a certain activity can beperformed at night so that the CPU is not overloaded during the day. What part of thecapacity Management process does this refer to?A. Application ManagementB. ModelingC. Demand ManagementD. Application SizingAnswer: C