iTerminal User Manual - Chase Paymentech€¦ · iTerminal User Manual . August 2008 . August 2008 iTerminal User Manual 1-1 CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

iTerminal User Manual August 2008

August 2008 iTerminal User Manual 1-1 CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL

CHASE PAYMENTECH SOLUTIONS MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED

OR IMPLIED, WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY

PARTICULAR PURPOSE.

Chase Paymentech Solutions shall not be liable for errors contained herein or for incidental

consequential damages in connection with the furnishing, performance, or use of this material. The information contained in this document is subject to

change without notice.

Unless specifically noted, all company and/or product names, street addresses, telephone numbers, and persons referred to within this document, either as a whole or in part, are

completely fictional and are designed solely as examples to illustrate the text.

This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be

photocopied, reproduced, or translated to another language without the prior written consent of Chase

Paymentech Solutions.

Copyright © 2001-2008, Chase Paymentech Solutions, LLC

Chase Paymentech Solutions, LLC

14221 Dallas Parkway, Building Two

Dallas, Texas 75254

(800) 824-4313

DISCLAIMER STATEMENT

The information described in this document is believed to be accurate and reliable. Much care has

been taken in its preparation, however, no responsibility, financial or otherwise, is accepted for any consequences arising out of the use or misuse

of this material.

1-2 iTerminal User Manual iTerminal User Manual CONFIDENTIAL – Chase Paymentech Solutions, LLC. – CONFIDENTIAL

Contents

Overview........................................................................................................................ 4

Accessing iTerminal ................................................................................................. 9

PIN Pad Setup .......................................................................................................... 15

Merchant List ............................................................................................................. 18

Credit Card Transactions..................................................................................... 19

Debit Transactions .................................................................................................. 30

FlexCache (Gift Card) Transactions............................................................... 35

Open Batch ................................................................................................................ 58

History........................................................................................................................... 74

Reporting ..................................................................................................................... 86

Admin ............................................................................................................................ 88

Appendix A ................................................................................................................. 96

Appendix B ................................................................................................................. 97


Overview iTerminal is a browser-based payment processing application that resides on Chase Paymentech Solution’s Web servers. This product supports transaction processing for the Retail Card Present environment.

iTerminal provides functionality for merchants and customer support representatives:

1. Merchant Tool:

• Acts as an interface to Chase Paymentech systems for the merchant. It allows merchants to perform transaction requests just as they would with a terminal in a physical location, such as: sales, authorizations, refunds, voids, prior authorized sales and settlement.

• Allows for viewing of the transactions in Open Batch status, run on date parameters.

• Allows the merchant to run batch queries, based on batch or date parameters.

• Allows for designation of user access levels by logon:

Store Regular Access – This user will be required to enter the correct access codes where enabled.

Admin Read-Only Access – This user will have read-only rights to iTerminal screens with the exception of generating reports. This user is not required to enter access codes.

Manager Full Access (no security restrictions) – This is a corporate level user who has full rights to everything within iTerminal without having to enter access codes where enabled.

2. Customer Service

• Acts as a customer service tool to allow the Chase Paymentech Advanced Product Support Help Desk to have read-only access to the customer transactional database. This allows customer service to see the same information that the merchant is viewing so that they may assist the merchant when help is requested.

Password Policy

Login passwords can be reset through the "Forgot your password?" link upon logging into iTerminal. The help desk also has the ability to reset passwords and add users once the caller confirms the authorized contact information that is on file.

Batch Capacity

Batches consist of a maximum of 999 transactions. If settlement is performed with more than 999 transactions, then the batch will automatically split so that the maximum transaction count is not larger than 999.

Note: FlexCache (Gift Card) and debit transactions settle automatically from the Host at 5 a.m. EST. Credit Card transactions can be automatically settled once a day or manually settled multiple times. The Auto Settle time for Credit Card transactions can be modified in the Admin menu.


Peripherals

Terminal Device Description TASQ Part Number MagTek Card Reader This device will allow card

swipe to be communicated to the iTerminal URL. This device has a USB connection. Note: iTerminal supports card readers with a USB connection only.

NEW: N-MAG21040145 OLD: N-MAG21040131 discontinued

NBS 7100 PIN pad Man. Part #NBS7100K102 Manufacturer Cable Part # serial cable: 0440-0581 power adapter: 0443-0228

PIN pad connected via serial cable.

New: N-PPNBS7100 Refurbished: R-PPNBS7100 Power Cable: PWR-0443-0228 Serial Cable: CBL-0440-0581

VeriFone SC 5000 PIN pad PIN pad connected via serial cable.

New: N-SC5000-43P-G Refurbished: R-SC5000-43P PC Cable: CBL-02308-01

Note: A card reader is not required if workstation is equipped with a PIN pad. TASQ is Chase Paymentech Solution’s equipment deployment facility. A card reader or PIN pad may be ordered by contacting the Advanced Product Support help desk at 1-800-503-1132.

System Requirements

Minimum browser and operating system requirements are: • Windows 2000, XP, Vista

o Internet Explorer 6.0 and 7.0 o Firefox 2.0 o SUN Java JRE v1.4.2 and higher (if using PIN pad with Debit)

• Apple OS X - Internet Explorer 5.0 & Safari 1.0 (not supported with Debit)

Hardware Requirements

For MagTek Card Reader: • USB port must be available for the connectivity of a card reader. USB may be version

1.1 or 2.0. For PIN pad:

• An available 9-pin serial port


Card Types Supported

iTerminal supports the following card types:

• Visa • MasterCard • American Express • Discover • Carte Blanche • JCB • Debit • Gift Card (FlexCache)



Navigation

Layout Note: Links are listed top to bottom from left to right as laid out on the New Order screen (Example on previous page). Note: The Back and Forward buttons should not be utilized to navigate within iTerminal.

Link Description Options switch id This allows the user to return to the Merchant List

screen to be able to switch the MID/TID being utilized if applicable.

N/A

log out This allows the user to log out of iTerminal. N/A

help This provides access to the iTerminal user manual. N/A

NEW ORDER

This menu allows access to perform credit & debit transactions including Sales, Refunds, Pre-Authorizations and Prior Authorizations.

Credit Sale

Sale

Pre Authorization

Prior Authorization

Credit Refund

Refund

Debit Sale (if enabled)

Sale

Debit Refund (if enabled)

Refund

FLEXCACHE This menu allows access to all FlexCache transactions.

FlexCache – Activation

Activation

Block Activation

Deactivation

Reactivation

Prior Activation

FlexCache – Add Value/Issue

Add Value

Prior Add Value

Issue

FlexCache – Redemption

Redemption

Prior Redemption

FlexCache – Balance Inquiry

Balance Inquiry


Link Description Options OPEN BATCH

This menu allows access to transactions that have not yet been settled. Detailed searches can be performed by several sort methods. For example, for Credit Transactions: Transactions Status, Account Number, Invoice Number, Customer Reference Number, Card Type, Amount Range, Approval Code, Clerk ID and Date Range. For FlexCache Transactions: View Transaction Type, Card Number, Invoice Number, FlexCache Host Reference Number and Date Range. For Debit Transactions: Transactions Status, Account Number, Invoice Number, Customer Reference Number, Amount Range, Approval Code, and Clerk ID.

Credit Card

FlexCache

Debit Card (if enabled)

HISTORY This menu allows access to search for settled credit card batches, credit card transactions, debit transactions, and FlexCache transactions.

Credit Card Batch

Credit Card Transactions

Debit Card Transactions (if enabled)

FlexCache Transactions

REPORTING This menu allows access to view, print or export selected reports.

Retrieve Report

ADMIN This menu allows access to modify prompts and access levels.

Access Protection

Credit Card

Debit Card (if enabled)

FlexCache

Batch and Reporting

Administration Access

Clerk ID Setup

General Admin

Truncation

Prompt for AVS

Remind User to Imprint Card

Last 4

Prompt for Clerk ID on all transactions

View/Enter card number

Debit Cashback (if enabled)

Auto Settle

Receipt Configuration

Receipt Header

Receipt Footer

Truncation

PIN pad Configuration (if enabled)

Accessing iTerminal

Login Page

In order to access the login page, the merchant should point their browser to:

https://secure.paymentech.com/iterminal

To logon, the user will need to key in the UserID and Password and then click .

The password expires every 90 days. If the password has expired, the user will be prompted to enter a new password upon logon. * See page 1-7 for an example.

Note: The user ID and password are assigned at the time of setup and e-mailed to the registered contact.

Note: Once the first successful login has been completed, the user should proceed to the Admin menu on page 1–81 to verify setup preferences.


https://secure.paymentech.com/iterminal

Password Assistance If the user forgets their password, click Forgot Your Password? from the iTerminal login page. Once on the Password Assistance page, enter the UserID and Email Address of the registered contact and a temporary password will be emailed to that email address.

Password Reset After entering the UserID and email address from the password assistance screen, the user will receive an email from [email protected] containing a temporary password. Note: This screen will appear if a temporary password was issued or if the current password has expired.

Key in the required fields and click Submit.


Login Assistance For additional assistance logging on, users may select the “Still having trouble? Contact us” link from the Password Assistance screen. After the user keys in the required data elements and clicks the Submit button, an email will be sent to the Advanced Product Support help desk for additional support. To refresh the data on the screen click the Reset button.

Note: The link for Trouble logging in? Contact us. will bring users to the Login Assistance page as well.


Java

Verify the Java version A Sun Java JRE installation is required to setup a PIN pad. Ensure that the latest Java version is installed (version j2rel1.4.2 and higher).

• From Internet Explorer (IE 5/6), click Tools, then Internet Options

From Internet Options, click the Advanced tab. Scroll down until Java(Sun) is viewable. Verify the version is v1.4.2 or higher. And the corresponding checkbox is checked.

If the version is less than 1.4.2 or if there is no Java installed perform an update via the Sun Microsystems Java Web site: http://java.com/en/download/index.jsp. This installation may require Admin rights on an XP or Vista operating system.


http://java.com/en/download/index.jsp

Java Certificate At first logon users may receive a Java security window. Select Always to accept the certificate. Once Always is selected, users should no longer see the security warning.


New Order

This is the default iTerminal screen. From this screen, navigation can be performed by using the links at the top of the page, or the user can initiate a Credit Sale transaction.

Note: The back and forward buttons should not be utilized past this point to navigate within iTerminal.

New Order screen with debit & PIN pad

New Order screen without debit (MagTek reader)


PIN Pad Setup iTerminal supports serial-connected PIN pads, allowing merchants to process PIN debit in addition to credit. iTerminal is compatible with the NBS 7100 and VeriFone SC 5000 PIN pads. Note: Merchants with multiple MID/TID configurations will need to perform this setup for each workstation for both PIN pads and USB card readers. Requirements for iTerminal PIN pad setup:

• Available serial port • Supported PIN pad (NBS 7100 or VeriFone SC 5000) • Windows 9x, 2000, XP, Vista • Latest Sun Java JRE version installed (j2rel1.4.2 and higher) • Compatible iTerminal browser (IE5, IE6, IE7, Firefox) iTerminal w/Debit is not supported in Netscape or Safari(OSx)

Connecting the PIN pad • Connect the serial cable to an available 9-pin serial port on the computer.

*Users without a serial port may use a USB to Serial adapter, however, Chase Paymentech cannot guarantee results due to varying compatibility of the hardware.

Ex. Serial Port

Connect the power cable to the PIN pad.


Installing and Testing the PIN pad The Admin – PIN pad Configuration screen appears at first login with debit processing setup or can be accessed by clicking the ADMIN menu and then PIN pad Configuration.

Note: Until the install steps are completed the Step 3 section of the page will show as greyed-out with a red X.


Step 1

Select the PIN pad model from the dropdown menu. If using a USB to serial adapter, check the Use USB adapter checkbox then select the COM port associated with it and click Apply. Note: For workstations using a USB Card Reader, select USB Card Swipe [No Debit] as the PIN Pad model, then click Apply; setup is complete.

Step 2

Click the Install Client Libraries button. You should see Install Done. Restart Browser on the page. Exit your Web browser and restart it. Log back into iTerminal and return to the PIN pad configuration page.

Note for Vista Users : The Internet Explorer 7 browser in Vista runs in protected mode, which will prevent the browser from downloading the PIN pad client. To install the PIN pad client you need to start the browser in admin mode by right-clicking on the explorer icon and then selecting "Run as administrator".

Step 3

After logging back in, repeat Step 1. Then click the Test button. The test will run and show Test Successful on the page. The PIN pad will display Chase Paymentech.


Merchant List This screen only appears after successful logon and if more than one Company Name, Merchant ID or TID combination is setup for the logon UserID.

To select a Merchant ID/TID combination click on the associated hyperlink or search by any of the available fields.

At any time while using iTerminal, users can click switch id to return to this screen.

After logon in a multi-terminal environment, click a MID/TID to be used.


Credit Card Transactions Credit card sale transaction types available:

Sale - Transaction type used to process card-present sale transactions using credit cards. Pre Authorization - Transaction type used to pre-authorize a credit card transaction. An

authorization indicates only that the card is valid and that sufficient funds are available on the cardholder's credit limit at the time the request is made. The transaction is not captured in the batch unless a Prior Authorization transaction is processed using the authorization number issued during the authorization only.

Prior Authorization - Transaction type used to electronically capture an authorized only transaction. The transaction’s 6-digit authorization code could be obtained via a Pre Authorization transaction or via a voice-authorized transaction.

Credit Card Sale, Swiped To access the Credit Sale screen, move the pointer over NEW ORDER from the top navigation window, then click Credit Sale from the drop down.

Note: Debit transactions will not appear on the menu if debit is not enabled for the merchant.

Click the Prompt For Swipe button to initiate a sale to the PIN pad. The PIN pad display will read Swipe Card. For a MagTek reader, just swipe the card.

PIN pad

MagTek Reader


Note: The New Order screen varies depending on which hardware is being used.

Following the card swipe, the ORDER DATA tab is displayed. Enter details of the sale and click Submit.

Last 4 digits and Clerk ID fields are enabled via the ADMIN – General Admin page and are required if enabled.

The Access Code field is enabled via the ADMIN – Access Protection page.

Note: The Access Code prompt is required only if the feature is enabled and the user’s access level is Store Regular Access.

Prior Authorization

During a prior authorization, the Authorization # field is available.


After sale data is submitted and approved, users can now print receipts.


Credit Card Sale, Manual To access the Credit Sale screen, click NEW ORDER from the top navigation window, then click Credit Sale from the drop down.


Click the Manually Enter the Card button for a manual entry sale.

PIN pad

MagTek Reader



On the ORDER DATA tab enter customer and sale information, and then click Submit.

The Clerk ID field is enabled via the ADMIN – General Admin page and is required if enabled.


Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store Regular Access.

If Prompt for AVS is enabled on the ADMIN – General Admin screen, it enables this alert box to appear in the event no AVS info has been added.



Please Imprint Card appears during a manual transaction if Remind User to Imprint Card is enabled from the ADMIN – General Admin page

Partial Pre-Paid Credit Card Response Screen

Any remaining balance will be shown in red on iTerminal if customer uses a pre-paid credit card and the transaction amount is higher than the card balance.

The Transaction Amount is the amount that was approved for the card.


Purchasing Card Data

If the credit card is a Purchasing or Commercial card, then additional purchasing card fields can be accessed by clicking on the PURCHASING CARD DATA tab. If the Purchasing Card Data tab is not completed and the card is determined by the Host to be a Purchasing or Commercial Card, a popup will appear after pressing submit from the Credit Card – Sale screen.

The Tax Indicator field options will change depending on the Sales Tax Amount entered. If no sales tax is entered, the options will be Tax Not Included or Not Taxable. The user should choose the appropriate option. If sales tax is entered, the Tax Indicator field is defaulted to Tax Included and no further action will be required. Note: If data is entered into any field, all other fields must contain data in order to proceed. Note: This tab is only applicable for Visa/MasterCard Purchasing and Commercial Cards, but will always be present when performing a Credit Sale, Pre Authorization or Prior Authorization.


Credit Card Refund, Swiped To access the Credit Refund screen, click NEW ORDER from the top navigation window, then click Credit Refund from the drop down.


Click the Prompt For Swipe button to initiate the transaction to the PIN pad. The PIN pad display will read Swipe Card. For a MagTek reader, just swipe the card.

PIN pad

MagTek Reader



Following the card swipe, the Credit Card – Refund screen is displayed. Enter details of the refund and click Submit.

Last 4 digits and Clerk ID fields are enabled via the ADMIN – General Admin page and are required if enabled. The Access Code field is

enabled via the ADMIN – Access Protection page.

Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store Regular Access. After sale data is submitted and approved, users can now print receipts.


Credit Card Refund, Manual To access the Credit Refund screen, click NEW ORDER from the top navigation window, then click Credit Refund from the drop down.


Click the Manually Enter the Card button to initiate the transaction.

PIN pad

MagTek Reader



On the Credit Card – Refund screen enter customer and sale information, and then click Submit.


Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store Regular Access. After sale data is submitted and approved, users can now print receipts.

Please Imprint Card appears during a manual transaction if Remind User to Imprint Card is enabled from the ADMIN – General Admin page



Debit Transactions Note: The NBS 7100 PIN pad has a limit of 120 debit transactions per hour.

Debit Card Sale

To access the Debit Sale screen, click NEW ORDER from the top navigation window, then click Debit Sale from the drop down.

Enter the amount of the sale in the Amount(###0.00) field, then click the Prompt For Swipe and PIN button. The PIN pad will read Swipe Card.


The transaction continues on the PIN pad with no change in the iTerminal screen.

Note: Shading indicates an optional or conditional prompt. PIN pad Prompts Action

Swipe Card

Customer swipes debit card on the PIN pad.

$XX.XX – OK?

Customer confirms the amount of the transaction, and presses [OK].

Cash Back?

No-CANC/ANNUL $20 $40 $80

If enabled, customer may select a predefined cash back amount. Selection is made using the three hotkeys below the PIN pad screen, or the customer can press [CANC/ANNUL] for no cash back. Note: Cash back is enabled via the ADMIN – General Admin screen.

$XX.XX – OK?

If a cash back amount was selected, customer confirms the new transaction total and presses [OK].

Enter PIN

Customer enters PIN and presses [OK].

After the customer has entered their PIN on the PIN pad, iTerminal updates to the Debit Card – Sale Screen. Fill out all applicable details of the sale and click Submit.


Any cash back amount the customer selects will be shown here.

The Clerk ID and Last 4 Digits fields are enabled via the ADMIN – General Admin page and are required if enabled.




Debit Card Refund To access the Debit Refund screen, click NEW ORDER from the top navigation window, then click Debit Refund from the drop down.

Enter the amount of the refund in the Amount(###0.00) field, then click the Prompt For Swipe and PIN button. The PIN pad will read Swipe Card.

The transaction continues on the PIN pad with no change in the iTerminal screen.

PIN pad Prompts Action

Swipe Card

Customer swipes debit card on the PIN pad.

$XX.XX – OK?

Customer confirms the amount of the transaction, and presses [OK].

Enter PIN

Customer enters PIN and presses [OK].



After the customer has entered their PIN on the PIN pad, iTerminal updates to the Debit Card – Refund Screen. Fill out all applicable details of the refund and click Submit.

After transaction data is submitted and approved, users can now print receipts.

The Clerk ID and Last 4 Digits fields are enabled via the ADMIN – General Admin page and are required if enabled.


FlexCache (Gift Card) Transactions

Activation, Swiped

The following is a description for Activation transaction types:

Activation - Transaction type used to activate a new gift card for a specific dollar amount.

Block Activation - Transaction type use to activate an entire range of gift cards using one transaction flow.

Deactivation – Transaction type used to reset a gift card status to inactive.

Reactivation – Transaction type used to add value to a gift card that has been deactivated. Reactivation will only accept cards that have been deactivated.

Prior Activation – Transaction type used to enter an Activation transaction that was previously authorized via the Voice Authorization Center.

To access the FlexCache Activation screen, position the cursor over the FLEXCACHE link at the top of the page and select Activation from the dropdown menu.


PIN pad

MagTek Reader


Following the card swipe, the FlexCache – Activation screen is displayed. Enter details of the activation and click Submit.





Block Activation

When Block Activation is selected the Additional # of Cards field is available.

Deactivation

When Deactivation is selected there is no Amount (###0.00) field.

Prior Activation

When Prior Activation is selected the Authorization # field is available.


Block Activation Response Screen This is an example Block Activation Response screen:

To verify the status of the Block Activation, click on Block Activation Summary results to proceed to the results page.

*See page 1-65 for additional instructions.


Activation, Manual To access the FlexCache Activation screen, move cursor over the FLEXCACHE link at the top of the page and select Activation from the dropdown menu.


MagTek Reader

PIN pad


The FlexCache – Activation screen is displayed. Enter the card number and details of the activation and click Submit.





Block Activation, Manual

Deactivation, Manual

When Block Activation is selected the Additional # of Cards field is available.

When Deactivation is selected the Amount (###0.00) field is not necessary.

Prior Activation, Manual

When Prior Activation is selected the Authorization # field is available.


Add Value/Issue, Swiped The following is a description for the Add Value/Issue transaction types:

Add Value/Issue – Transaction type used to issue a single new gift card and/or add value to a previously issued single gift card.

Prior Add Value - Transaction type used to enter an Issuance transaction that was previously authorized via the Voice Authorization Center.

To access the FlexCache Add Value/Issue screen, move cursor over the FLEXCACHE link at the top of the page and select Add Value/Issue from the dropdown menu.


PIN pad

MagTek Reader


Following the card swipe, the FlexCache – Add Value/Issue screen is displayed. Enter details of the transaction and click Submit.



Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store regular access. Prior Add Value

When Prior Add Value is selected the Authorization # field is available.


After transaction data is submitted and approved, users can print receipts.


Add Value/Issue, Manual To access the FlexCache Add Value/Issue screen, move cursor over the FLEXCACHE link at the top of the page and select Add Value/Issue from the dropdown menu.


PIN pad

MagTek Reader


The FlexCache – Add Value/Issue screen is displayed. Enter the card number and details of the transaction and click Submit.



Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store regular access. Prior Add Value

When Prior Add Value is selected the Authorization # field is available.




Redemption, Swiped The following is a description for the transaction types available:

Redemption – Transaction type used to deduct value from a gift card account when a consumer uses it to purchase goods or services.

Prior Redemption - Transaction type used to enter a Redemption transaction that was previously

authorized via the Voice Authorization Center. To access the FlexCache Redemption screen, move cursor over the FLEXCACHE link at the top of the page and select Redemption from the dropdown menu.


PIN pad

MagTek Reader


Following the card swipe, the FlexCache – Redemption screen is displayed. Enter details of the transaction and click Submit.



Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store regular access. Prior Redemption

When Prior Redemption is selected the Authorization # field is available.




Redemption, Manual To access the FlexCache Redemption screen, move cursor over the FLEXCACHE link at the top of the page and select Redemption from the dropdown menu.


PIN pad

MagTek Reader


The FlexCache – Redemption screen is displayed. Enter the card number and details of the transaction and click Submit.



Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store Regular Access. Prior Redemption, Manual

When Prior Redemption is selected the Authorization # field is available.




Balance Inquiry, Swiped The following is a description for the transaction type available:

Balance Inquiry – Transaction type used to determine the remaining balance on a gift card account.

To access the FlexCache Balance Inquiry screen, move cursor over the FLEXCACHE link at the top of the page and select Balance Inquiry from the dropdown menu.


PIN pad

MagTek Reader


Following the card swipe, the FlexCache – Balance Inquiry screen is displayed. Enter any additional details (if enabled) of the transaction and click Submit.






Balance Inquiry, Manual

To access the FlexCache Balance Inquiry screen, move cursor over the FLEXCACHE link at the top of the page and select Balance Inquiry from the dropdown menu.


PIN pad

MagTek Reader


The FlexCache – Balance Inquiry screen is displayed. Enter any additional details (if enabled) of the transaction and click Submit.



Note: The Access Code prompt is required only if the feature is enabled and the users access level is Store Regular Access. After transaction data is submitted and approved, users can print receipts.


Open Batch Credit Card Open Batch This option allows the user to retrieve, view, and settle credit transactions that are in an open batch status. Note: Open Batch transaction data is available for 4 months. To access the Open Batch – Credit Card screen, move pointer over OPEN BATCH from the top navigation window, then click Credit Card from the drop down.

Note: Debit Card only appears if Debit is enabled.


Enter any search criteria as needed for the Open Batch query. All fields are optional to run a query (with the exception of Access code and Clerk ID)




Users may sort by any or a combination of the following options:

o Transactions Status – All (default), Voids Only, Declines and Errors only o Account Number o Invoice Number o Customer Reference Number o Card Type o Amount Range o Approval Code o Clerk ID (If enabled) o Date Range

Users may also select the Query type from the following options (the default is Detailed Transactions):

Detailed Transactions – Provides access to detailed transaction data within the open batch on iTerminal screen.

Summary Query – Provides access to a summary of the open transactions on iTerminal screen.

Generate Detail File – Generates a detail report of open transactions. Retrieved from Reporting tab.

Generate Detail Report – Generates a detail file of open transactions that can be exported. Retrieved from Reporting tab.


Detailed Transactions

Ten records will display at a time, to view additional records use the 1 | 2 | 3 | [Next/Last] links.

From this screen the following options are available (to select a specific transaction, click on the associated radio button and then select either View Order or Void):

– Select a transaction then click View Order to view the transaction data and reprint transactions if necessary.

– Select a transaction then click Void to void the selected transaction.

– Click Settle to settle the batch

– Returns user to search screen.

Note: When selecting Settle, all open transactions will be submitted for settlement. Individual transactions may not be settled.


View Order

From the View Order page, users may select from the 3 data tabs to review transaction information

To print or reprint receipts click the RESPONSE DATA tab


Summary Query

The above screen will appear when Summary Query was submitted as the Query type from the Open Batch – Credit Card screen, and allows users to view a summary of Batch totals.

From this screen, the following options are available:

– Allows user the ability to print out the displayed report.




Debit Card Open Batch This option allows the user to retrieve and view debit transactions that are in an open batch status. To access the Debit Open Batch screen, move pointer over OPEN BATCH from the top navigation window, then click Debit Card from the drop down.




Enter any search criteria as needed for the Open Batch query. All fields are optional to run a query (with the exception of Access code and Clerk ID)

Users may sort by any of the following options:

o Transactions Status – All (default), Voids Only, Declines and Errors only o Account Number o Invoice Number o Customer Reference Number o Amount Range o Approval Code o Clerk ID (If enabled)

Users may also select the query type from the following options (the default is Detailed Transactions):


Summary Query – Provides access to a summary of the open transactions on iTerminal screen.





From this screen the following options are available (to select a specific transaction, click on the associated radio button and then select either View Order or Void):

– Select a transaction and click View Order to view or reprint transactions.


View Order

From the View Order page, users may select from the data tabs to review transaction information.



From the RESPONSE DATA tab users can print or reprint receipts.

Summary Query

The above screen will appear when Summary Query was submitted as the Query type from the Open Batch – Debit Card screen, and allows users to view a summary of Batch totals.

From this screen, the following options are available:

– Allows user the ability to print out the displayed report.



FlexCache Open Batch

This option allows the user to retrieve and view FlexCache transactions that are in an open batch status. To access the FlexCache Open Batch screen, move pointer over OPEN BATCH from the top navigation window, then click FlexCache from the drop down.


Checking the Search only Block Activations checkbox will open a new page specifically for block activations. All other searches can be performed by filling out the fields below.





The user may search by Search only Block Activations or a combination of the following options:

o View Transaction Type – All (Excluding Block Activations), Redemption, Redemption Reversal, Prior Redemption, Prior Redemption Reversal (N/A), Add Value, Add Value Reversal, Single Activation, Single Activation Reversal, Prior Activation, Prior Activation Reversal (N/A), Block Activation Reversal, Deactivation, Deactivation Reversal, Reactivation, Reactivation Reversal, Balance Inquiries, Declines and Errors.

o Card Number o Invoice Number o FlexCache Host Reference Number o Date Range

The user must also select the Query type from the following options:


Summary Query – Provides access to a summary of the open transactions on the iTerminal screen.





From this screen the following options are available (to select a specific transaction, click on the associated radio button, and then select either View Order or Reverse Order):

– Select a transaction and click View Order to view the transaction data and reprint transactions if necessary.

– Select a transaction and click Reverse Order to void the selected transaction.



View Order

From the View Order page, users may select from the data tabs to review transaction information

To print or reprint receipts click the RESPONSE DATA tab


Block Activation Open Batch




This screen will appear if the specific search criteria entered was Search only Block Activations from the Open Batch screen.

The user must select the Query type from the following options: Detailed Transactions – Provides access to detailed transaction data within the open batch

on the iTerminal screen. Generate Detail File – Generates a detail report of open transactions. Retrieved from

Reporting tab. Generate Detail Report – Generates a detail file of open transactions that can be exported.

Retrieved from Reporting tab. To search for Open transactions, the user should enter the desired search criteria, if applicable, select the Query type and click the Search button. If Detailed Transactions was selected as the Query type, the page will automatically be redirected to the applicable data, if present. If Generate Detail File or Generate Detail Report were selected as the Query type, the user would need to access the Reporting link to retrieve the desired report.


This is an example Open Batch – Block Activation – Summary Query screen:

This screen will appear if Detailed Transactions was selected as the Query Type from the Open Batch – Block Activation screen or when clicking the link for Block Activation summary results when the activation was processed.

From this screen the following options are available:

- Refreshes the search results.

- Allows the ability to view the block activation summary details.

To select a specific transaction click on the associated radio button and then select View Block Details.


This is an example Open Batch – Block Activation – Detailed Transactions screen:

From the above screen the following options are available:

- Allows the ability to view the Block Activation transaction details.

- Returns the user to the Summary Query screen.

To select a specific transaction click on the associated radio button and select View Block.

This is an example Open Batch – Block Activation – Detailed Transactions (View Block) screen:

– Allows the ability to view the transaction data and reprint transactions if necessary.

– Allows the ability to Void the selected transaction. Note: This option will void the whole Block. Individual transactions within a Block Activation cannot be Voided.

– Returns user to previous screen.

To select a specific transaction click on the associated radio button and then select either View Order or Reverse Order.


History

Credit Card Batch History This option allows the user to retrieve batches that have been settled. Note: Historical Credit Card batch data is available for 6 months. To access the History – Credit Card Batch screen, move cursor over the History link and select Credit Card Batch from the dropdown menu.

Note: Debit Card Transactions only appears if Debit is enabled.

From the History page enter either a Batch Range or a Date Range, choose a query type, and then click Search.





The user must also select the Query type from the following options: Detailed Transactions (default) – Provides access to detailed transaction data within closed

batches on the iTerminal screen. Summary Query – Provides access to a summary of the closed batches the on iTerminal

screen. Generate Detail File – Generates a detail report of closed batches. Retrieved from

Reporting tab. Generate Detail Report – Generates a detail file of closed batches that can be exported.

Retrieved from Reporting tab. Generate Detail File – Pending – Generates a detail file of pending batches that can be

exported. Retrieved from Reporting tab. Generate Detail Report – Pending - Generates a detail report of pending batches that can

be exported. Retrieved from Reporting tab. Generate Detail File – Rejected – Generates a detail file of rejected batches that can be

exported. Retrieved from Reporting tab. Generate Detail Report – Rejected – Generates a detail report of rejected batches.

Retrieved from Reporting tab. To search for batch history, the user should enter the desired search criteria, select the desired Query type and click the Search button, or click Clear to refresh the search criteria. If Detailed Transactions or Summary Query were selected as the Query type, the page will automatically be redirected to the applicable data, if present. If Generate Detail File, Generate Detail Report, Generate Detail File - Pending, Generate Detail Report – Pending, Generate Detail File – Rejected or Generate Detail Report – Rejected were selected as the Query type, the user would need to access the Reporting link to retrieve the desired report.



From the Detailed Transactions search results page, select individual batches using the radio buttons on the left and click Batch Details to view the transactions within the batch.

Summary Query

From the Summary Query results page, view and print totals for a range of batches and dates.


Credit Card Transactions History

This option allows the user to retrieve Credit Card transactions that have been settled. To access the History – Credit Card Transactions screen, move pointer over the History link and select Credit Card Transactions from the dropdown menu. Note: Historical Credit Card batch data is available for 6 months, and historical data is refreshed at 5am daily, for unsettled transactions review the open batch

Note: Debit Card Transactions only appear if Debit is enabled.




The user may sort by the following options:

o Transactions Status – Settled All, Pending Transactions, Settled Sales, Settled Returns, Rejected Items

o Account Number o Invoice Number o Customer Reference Number o Card Type o Amount Range o Approval Code o Clerk ID (if enabled) o Date Range (this is the minimum required search field)


Detailed Transactions – Provides access to detailed transaction data within closed batches on the iTerminal screen.

Summary Query – Provides access to a summary of the closed transactions the on iTerminal screen.

Generate Detail File – Generates a detail report of closed transactions. These reports are retrieved from the Reporting tab.

Generate Detail Report – Generates a detail file of closed transactions that can be exported. These reports are retrieved from the Reporting tab.

To search for transaction history, enter the desired search criteria, select the desired Query type and click the Search button, or click Clear to refresh the search criteria. If Detailed Transactions or Summary Query were selected as the Query type, the page will automatically be redirected to the applicable data, if present. If Generate Detail File or Generate Detail Report were selected as the Query type, the user would need to access the Reporting link to retrieve the desired report.



Select a transaction using the radio buttons to the left and click View Order to view specific transaction details


Summary Query

From the Summary Query results page, view and print totals for a range dates or other criteria.


Debit Card Transactions History To access the History – Debit Card Transactions screen, move pointer over the History link and select Debit Card Transactions from the dropdown menu. Note: Historical Debit Card batch data is available for 6 months. Note: Historical data is refreshed at 5am daily.



The user may sort by the following options: o Transactions Status – All, Sales, Refunds o Account Number o Invoice Number o Customer Reference Number o Amount Range o Approval Code o Clerk ID (If enabled) o Date Range



Summary Query – Provides access to a summary of the closed transactions the on iTerminal screen.

Generate Detail File – Generates a detail report of closed transactions. These reports are retrieved from the Reporting tab.

Generate Detail Report – Generates a detail file of closed transactions that can be exported. These reports are retrieved from the Reporting tab.




Select a transaction using the radio buttons to the left and click View Order to view specific transaction details.

Summary Query

From the Summary Query results page, view and print totals for a range of dates or other criteria.


FlexCache Transactions History

This option allows the user to retrieve FlexCache transactions that have been settled. To access the History – FlexCache Transactions screen, move pointer over the History link and select FlexCache Transactions from the dropdown menu. Note: Historical FlexCache batch data is available for 6 months Note: Historical data is refreshed at 5am daily for current days transactions review the open batch


Checking the Search only Block Activations checkbox will open a new page specifically for block activations. All other searches can be performed by filling out the fields below.




The user may search by Search only Block Activations or a combination of the following options:

View Transaction Type – All (Excluding Block Activations), Redemption, Redemption Reversal, Prior Redemption, Prior Redemption Reversal (N/A), Add Value, Add Value Reversal, Prior Add Value, Single Activation, Single Activation Reversal, Prior Activation, Prior Activation Reversal (N/A), Block Activation Reversal, Deactivation, Deactivation Reversal, Reactivation, Reactivation Reversal, Balance Inquiries, Declines and Errors.

Card Number Invoice Number FlexCache Host Reference Number Date Range



Summary Query – Provides access to a summary of the closed transactions the on the iTerminal screen.

Generate Detail File – Generates a detail report of closed transactions. These reports are retrieved from Reporting tab.

Generate Detail Report – Generates a detail file of closed transactions that can be exported. These reports are retrieved from Reporting tab.




Select a transaction using the radio buttons to the left and click View Order to view specific transaction details.

The Reverse Order button is not supported within FlexCache History.

Summary Query

From the Summary Query results page, view and print totals for a range of dates or other criteria.


Reporting

Reporting

This option allows the user to retrieve the reports that they generated from the Open Batch and History search tabs. To access the Reporting screen, click REPORTING from the navigation menu.

To search for reports, the user should enter the desired search criteria and click the button, or press to refresh the search criteria. To view a report, the user should click on the radio button to the left of the desired report and select the

button. To refresh the reports status, the user should click the button. When retrieving reports or files, they may be saved to the user’s computer for offline access and reconciliation purposes. Note: Once generated, reports and files will be available for 7 days.

Search by any or none of the following options: Submitter (Note: This field is not relevant and will be removed with the next release) Report Type (Report, File) Submit Date

To view the criteria for which the report was generated, the user should click on the radio button to the left of the desired report and select the button.


The following is an example Closed Batch Detail Report: (Reports are .pdf files)

The following is an example Open Batch Detail File: (Files are comma separated value *.csv spreadsheet files)


Admin

Access Protection

To access the Access Protection screen, move pointer over the ADMIN link and select Access Protection from the dropdown menu.

Note: PIN pad Configuration only appears if Debit is enabled

This option allows the user to setup Access Codes by transaction type for users designated as Store Regular Access level.

Note: If the Access Code prompt is present as an individual prompt, then this field is required to save changes.


To enable an Access Code:

• Click the checkbox next to the appropriate transaction type.

• Key in the desired Access Code in both the Access Code and Confirm Access Code Fields. The access code can be 4 – 8 alphanumeric characters in length.

• Click Save when complete.


Clerk Setup

To access the Clerk Setup screen, move pointer over the ADMIN link and select Clerk ID Set Up from the dropdown menu.

Note: PIN pad Configuration only appears if Debit is enabled

This option allows the user to add and delete Clerk ID’s.


- Allows the user to search existing Clerk ID setups. At least one value must be entered before starting search. Use [ % ] as a wildcard (for example, to search for all clerks with first name J enter J% into the First Name field).

- Allows the user to add clerk I.D.s. Key in the First Name, Last Name and Clerk ID and press Save.

- Refreshes the screen after Clerk ID entry to allow the user to add additional Clerk ID’s.

- Clears data from the search criteria fields.

This is an example Admin – Clerk Set up screen:


Clerk Set Up - Search Results

To deactivate a Clerk ID, click on the checkbox to the left of the desired Clerk ID and click the Delete button.

Note: Once deactivated, a Clerk ID may not be reactivated.


General Admin To access the General Admin screen, move cursor over the Admin link and select the General Admin dropdown.

Note: PIN pad Configuration only appears if Debit is enabled This screen allows the user to modify the setup configuration options.


Truncation –Allows the user to determine if the card number will be truncated and the expiration date will be masked when viewing the batch and on reports. Note: The card number will always be truncated and the expiration date will be masked on the transaction and response screens and Customer receipts. Truncation is optional on Merchant receipts. This option is configurable from the Admin – Receipt Configuration menu.

Prompt for AVS –Allows a popup to appear, reminding the user to enter AVS information on manually entered transactions, if enabled. The user may bypass the prompt by selecting the

button, or return to the transaction screen by selecting the button.

Remind User to Imprint Card –Allows “Please Imprint Card” message to appear on the original

response screen, if enabled. Note: This applies to Credit Card transactions only.

Last 4 –Allows for prompting of the last 4 digits of the card number on swiped transactions, if

enabled. Credit Card and FlexCache are separate options.

Prompt for Associate ID on all transactions –Allows for prompting of Clerk ID, if enabled. This field, if enabled, is required. Clerk ID’s are setup under the Admin - Clerk ID Set up link.

View/Enter card number –Allows the user to select the format in which the card number will be viewed and manually entered. The options are 4 boxes or 1 box. This applies to the New Order screens.

Debit Cashback – Allows prompting for cash back to customers via the PIN pad of 3 predefined amounts.

Auto Settle –Allows the user to select the time that the Credit Card transactions will automatically settle. To modify, select the Autosettle Time dropdown and select a time. Times listed are in 15-minute increments and military format. To disable Auto Settle, select None from the dropdown. The user can also select the time zone from the Timezone dropdown.


This is an example Admin - General Admin screen:

Press to save changes or press to cancel any changes.

Note: If the Access Code prompt is present, this field is required to save changes.


Receipt Configuration

To access the Receipt Configuration screen, move cursor over the Admin link and select the Receipt Configuration dropdown.

This screen allows the user to modify the receipt header and footer, and select the receipt truncation type for the merchant’s copy.


Receipt Header – Allows the user to key up to 6 lines of data that will print at the top of the receipts. Merchant Name, address and phone number are required data elements. Each line can accept up to 40 alphanumeric characters.

Receipt Footer – Allows the user to key up to 4 lines of data that will print at the bottom of the receipts. Receipt footers are optional. Each line can accept up to 40 alphanumeric characters.

Truncation – Allows the user to determine if the card number will be truncated and the expiration date will be masked on the merchant’s copy of the receipt. Note: The card number on the customer copy will always be truncated and the expiration date will be masked.


This is an example Admin - Receipt Configuration screen:

Press to save changes or press to cancel any changes.

Note: If the Access Code prompt is present, then this field is required to save changes.


Appendix A

Errors and Troubleshooting

For assistance, contact the Advanced Product Support help desk at 1-800-503-1132.

Error Description Action

841 Error validating card/account number

The wrong card type is being used for the current transaction or the merchant is not setup to accept the card type.

Re-try transaction using a different card.

PIN pad not configured The PIN pad is not installed. Install the PIN pad. If PIN pad was previously installed, re-attempt transaction. If problem persists contact help desk.

Red X’s are displaying on the Web page (Java applet does not display

The certificate was not accepted or Java JRE is not installed or not correctly installed.

Install latest Java JRE version. Accept the Java certificate.

PIN pad device not found COM port OK

PIN pad is not connected, does not have power or connected to an incorrect COM Port.

Verify PIN pad power and connectivity to the Computer. Verify the COM port being used is the one selected during PIN pad setup.

Cannot enter PIN Keys are locked. The PIN pad encryption keys are not configured properly, contact help desk.

COM Port already in use The COM port associated with the PIN pad through PIN pad setup is in use by another application.

Close all other applications and re-attempt or try using a different COM port (if available). If problem persists contact help desk.

Duplicate transaction is being processed. If this is acceptable click OK, or click Cancel to return to Order screen.


Appendix B

NBS 7100 PIN pad

Note: The NBS 7100 PIN pad has a limit of 120 debit transactions per hour.

Hardware included with the NBS 7100 PIN pad: Ex. NBS 7100 Keypad

• NBS 7100 PIN pad • Serial Communication Cable (attached to PIN pad) • Power Cable

To enter the settings menu, enter the following key sequence.

[Left hotkey] [Right hotkey] [Right hotkey] [Left hotkey] [F]

From the settings menu, navigate up and down using the [Center hotkey]. Verify that Key Mode = DUKPT Verify the COM settings: Navigate down to COM Settings and click [OK]. Press [CANC/ANNUL] to exit the settings menu.

Pinpad Setting OS Ver: 0.44

SW Ver: V2.02S SN#: XXXXXXXX

Key Mode: DUKPT Key Sets: 0/0 COM Settings

Verify the COM settings. COM0 should be ON and the Baud Rate should be set to 9600. Press [CANC/ANNUL] to exit the COM settings menu

COM Ports Settings COM0: ON Baud Rate: 9600 COM1: OFF Baud Rate: 9600 COM5: OFF Baud Rate: 9600


Documents

iTerminal User Manual - Chase Paymentech€¦ · iTerminal User Manual . August 2008 . August 2008 iTerminal User Manual 1-1 CONFIDENTIAL – Chase Paymentech Solutions, LLC - CONFIDENTIAL