Wifi Hotspot Proposal

“itCELL®”

Table of Contents

WIFI HOTSPOT PROPOSAL.............................................................................................................. 1

“ITCELL®” ............................................................................................................................................. 1

TABLE OF CONTENTS ............................................................................................................................ 2 PURPOSE ............................................................................................................................................... 3 SCOPE ................................................................................................................................................... 3 AUDIENCE ............................................................................................................................................ 3 COMPANY PROFILE: ............................................................................................................................. 4 PROPOSAL ............................................................................................................................................ 7

Introduction .................................................................................................................................... 7 Example of an itCELL Service ........................................................................................................ 7 Conclusion .................................................................................................................................... 10

Purpose The purpose of this document is to introduce IT Talk as a wireless solutions company and to propose a Wifi Hotspot solution to anyone in the service and hospitality industry for the purpose of keeping their guests/ customers connected to the internet. Thus enabling them to browse the internet, keep up to date with their emails and latest news in and around South Africa, and also to enable them to connect to their office LAN via VPN when on business trips.

Scope This document will include a company profile of IT Talk and will thereafter go further into discussing the proposed solution and the benefits thereof. It will also cover some customer related issues that may be of critical importance to the hospitality industry.

Audience This proposal is intended for staff in decision making capacity, in charge of Customer Relations and Information Technology or Network Administration.

Company Profile:

Our mission We are driven by service excellence. We provide innovative information and communications technology solutions that satisfy and exceed the expectations of our clients.

About Us IT Talk is a 100% black owned information and communications technology (ICT) company founded by Lynton and Janine Klassen. Our expert management team has more than 30 years experience in the ICT industry. We are passionate about providing world class products and services to our clients. We provide solutions to individuals, home offices and small to large businesses. Our solutions deliver value in most industries including the hospitality industry, the construction industry, financial services, etc. Our solutions are customized to the needs of our clients. We are passionate about what we do and our work is underpinned by core values of integrity, honesty and transparency.

Our products and services

Information and Communications Technology

Wireless Networks Within many businesses there is an increasing need to reduce and eliminate cabling, wiring, switches, adaptors and various types of connections. Through our wireless network technology you can: • Access your existing LAN network without cumbersome cables from anywhere in

the building • Expand or set up new wireless networks • Seamlessly and easily upgrade to new technology without the need to change

cabling and other connectivity hardware Our wireless technology will allow you to connect to your internet connection from anywhere in your building. We design and install your network customised to your premises or area you want to cover. We do ADLS to Wifi, HSDPA to Wifi, and GSM repeaters for network operators (MTN, Vodacom, Cell C). Our IT Cell® solution has been specifically developed to meet the wireless networking needs of our clients. Wireless Broadband internet access We provide wireless, high speed internet access through either iBurst or Vodacom broadband services. We offer a range of package ranging from pay as you use to data bundles of various sizes. Our data bundles range from 40Mb to 10Gig per month. We have the iBurst or Vodacom wireless broadband packages that will suite your needs.

Web Design We provide cost effective web design services for standard web sites. Office IT Networks We supply, install and maintain office IT infrastructure such as servers, cabling, data points, etc. PABX Systems We supply, install and maintain various types of PABX systems including Jupiter Boxes, Soft PABX (computer based) and extensions.

Electronics Retailing

Computer hardware and software We supply an extensive selection of electronic hardware brands, imaging devices and operating systems. Our product range includes laptops, desktops, printers, scanners, copiers, digital cameras, etc.

Business Safety Solutions

Fire Detection Systems We provide fire detection systems to suite the specific needs of your business. Our passive fire and smoke detection and censoring equipment are excellent preventative measures against total loss due to fire. CCTV Systems Close Circuit Television Systems are excellent surveillance and monitoring tools to improve the security of your business. Our systems are able to integrate with your existing coverage zones where required. Access Control Systems Controlling access to your premises is an important safety aspect. We supply and install various types of scanning devises such as card scanners and finger print scanners. We also install magnetic doors. We provide door and gate automation

Our management team Lynton Klassen Lynton is our general manager responsible for all operational aspects of IT Talk and its sub divisions, and investigating new markets and products. He has a background in mechanical engineering. He has 6 years experience in the telecommunications industry at regional supervisory level with MTN South Africa. Lynton also has experience and qualifications as an ISO 9001:2000 auditor. Janine Klassen Janine is our Administrative Operations Manager responsible for iBurst and Human Resource Management in IT Talk as a whole. Janine comes with a strong background in financial and office management. She has 9 years experience in the telecommunications industry including the management of the administration of the regional offices of MTN SA in the Free State. Graham Field Graham is our Technical Operations Manager responsible for all technical issues and project management on electronic and radio operations on building projects. Graham has 18 years experience in the Telecom’s industry. He has experience with the installation and maintenance of a vast number of Telecom systems including Radio, TV and Transmission equipment. He also has extensive project management experience both at operations and financial level.

Contact Us Customer service : 083 285 3360 Fax: 086 645 4756 email: @ittalksa.co.za

Proposal

Introduction IT Talk would hereby like to take the opportunity to propose a solution for Wifi Hotspot connectivity for the guests of the Tourism Industry. It has come to our attention that clients are in need of a WISP (Wireless Internet Service Provider) to supply them with the last mile connect for their guests to be able to connect to the internet at all times, and at an affordable cost to them. It has also been established that this solution should be one with a long term value to the client and its guests. It is with this in mind that IT Talk has designed a custom solution for the benefit of the client and especially their guests, to ensure network connection availability at the most efficient rate regarding cost to company and satisfaction of guests, with a SLA (Service Level Agreement) underlining these critical aspects of the network/ hotspot.

Example of an itCELL Service

Figure 1: Graphical Illustration of the itCELL Wireless Network Access Points

1. WHO QUALIFIES AS AN itCELL CLIENT?

All companies wanting to offer internet services to their customers or guests i.e. hotels, guest houses, lodges, coffee shops, restaurants, public libraries, conference facilities.

2. WHAT TYPE OF itCELL CLIENTS DOES IT TALK HAVE?

Profit- Share Clients: These clients operate a wireless hotspot from their premises and share the profits earned monthly with IT Talk. All hardware is provided and maintained by IT Talk. The client will use the custom POS system to manage the selling and printing of itCell vouchers. IT Talk will manage the technical aspect of the itCELL, as well as the administration and accounting thereof. The client is to provide their own internet broadband connection to which IT Talk will provide the last mile connect, i.e. itCELL.

Summary of CLIENT Types:

CLIENT Type

You Provide IT TALK Provides Profit Share

Profit-Share

CLIENTs

Premises & Internet Connection A once-off installation fee of R1200 is required from the client on date of application for a standard single point installation.

Backend Software & Router Firmware, Routers, Access Points, Adaptors, Installation, Authentication & Security.

You Get up to 75% IT TALK Gets >=25%

Rental/ Lease Clients:

3. WHAT TYPE OF EQUIPMENT DO I NEED?

These clients operate a wireless hotspot from their premises and offer the services to their customers at a rate determined by them. They lease the equipment from IT Talk at a rate determined and agreed upon by both parties. As with the previous client, the equipment remains the property of IT Talk and will be maintained and serviced by IT Talk. The client will still be able to charge their customers as per the “Profit-Share Client”, but will only pay a lease/ rental amount per month for a set period of time (normally 24 months minimum).

No additional hardware is needed. IT TALK will provide all the hardware necessary. An itCELL will consist of a Managed Hotspot with Access Point (AP) and built- in POS system for sales, pre-configured with the rates. This will allow users to connect automatically, but will be forced to log on with credentials, obtained from voucher, to browse the internet.

For computer and internet access to users who do not have wireless devices, the client would need to provide a few PC’s at their cost, which would be fitted with wireless transceivers or Ethernet fly leads by IT Talk for access to the itCELL.

4. WHAT DOES IT TALK GIVE FOR FREE?

A complete wireless hotspot solution is provided free of charge. IT Talk will provide all the necessary hardware to provide the best and widest coverage footprint needed.

The hardware remains the property of IT TALK.

5. HOW MUCH OF MY BANDWIDTH GETS USED?

itCELL vouchers can be bought on a time limit with uncapped basis. Either way the client will determine the bandwidth used by the user. Should the client reach the cap, they will make enough money to afford the extra bandwidth used.

6. WHAT ARE MY SETUP COSTS?

Setup costs will be discussed at the time of survey and is once off. This will include the hardware and installation of the equipment on the client’s premises. The installation includes customizing the unit to your business model (Profit-Share). The Installation fee also excludes any extender units which may be necessary to increase the coverage footprint over a larger area.

7. WHAT ARE THE MONTHLY COSTS?

The monthly cost will be determined by the size of the itCELL and the amount of activities on site. For the “Profit-Share Client” there are no monthly costs

involved, although the client will be required to cover the monthly premium/ rate of their broadband connection at all times.

8. HOW MUCH WILL THIS COST MY CUSTOMER?

Below is an example of a break-down of the tariffs:

Tariffs for itCELL usage

Time (min)

Cost per Minute Cost

15 R 0.67 R 10.00 30 R 0.67 R 20.00 60 R 0.58 R 35.00

9. HOW LONG DO I TIE MYSELF IN FOR?

The agreement will be signed for a period of 5 (five) years and reviewed on a 6 (six) monthly basis for the first year, thereafter yearly for the rest of the term. This will ensure customer satisfaction and continual improvement on the part of service provisioning. Either party to the agreement can terminate it on a 1 (one) month notice basis. IT TALK will then remove all CPE (client premises equipment) from the property at no charge. Any structural damages by means of drilling holes and glue strips (not limited to this) at installation of equipment will be repaired at the cost of the client and IT TALK will not be held responsible/ liable for this.

10. HOW IS THE itCELL OF BENEFIT TO ME?

• Your premises and the surroundings are immediately Wifi enabled. • itCELL offers you a cost-effective way to cover the expenses of operating a

Wifi hotspot. • Attract people to your location. • Generate additional revenue from the day it is installed, not only by raising

your occupancy level, but also through the percentage of income you can generate by selling vouchers to your customers.

• Create a private network for your own use. • Differentiate yourself from your competitors with this service. By using our

Marketing support, you can break into new markets and increase hire of facilities.

• Users logon at a page displaying your website – free marketing. • There are no added overheads, as IT TALK manages the administrative as

well as accounting side of the hotspot. • Customers buy cash or get billed on their hotel account, eliminating

unnecessary transaction costs. • IT TALK offers a consistent and continually improved customer experience

and satisfaction at all our itCELL’s. • itCELL marketing material will make your site visible as a Wifi Hotspot • Hotel management will be offered the use of the itCELL for internet

connectivity with one of the built- in user accounts. • The client is carefree. IT Talk install, support and check the network at

each site.

11. WHAT IS THE RANGE THIS UNIT CAN TRANSMIT?

Generally this measure comes as a regulated one – regarding the original standard equipment – at 100mW output which will cover indoors between 50m and 100m. This depends on many things that can cause an obstruction or reflects the signal, which may cause the footprint to shrink. IT TALK has trained and experienced Radio Engineers who are very well equipped to handle RF propagation.

12. WHAT MORE FROM IT TALK IS ON OFFER?

IT Talk can convert your current 3G connection to Wifi, spreading it through your building and connecting your employees or household. Please contact us on the details provided, and we’ll be glad to assist.

Conclusion This proposal was specifically drafted for the unique needs of the client in their continual effort to strive towards excellent customer service and delivery. IT Talk is driven by this very same mission and trusts that the target audience will identify it within this proposal. We believe that IT Talk is the only company to provide a superior service, with a continual need to exceed your expectations; in your efforts to provide superior service to your clients. We hope this proposal meets your approval and look forward to doing business with you.