IT Manager or System Administrator or Network Administrator or T

8/3/2019 IT Manager or System Administrator or Network Administrator or T

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March 3, 2011Keith A. Parmer705 N. Pine St.Lancaster, Pa 17603717-371-0012Dear Human Resource Coordinator,

Allow me to introduce myself, my name is Keith Parmer and I have been working within the Information Technology industry for 14+ years. My professional experience consists of thirteen years with QVC, the home shopping channel based in WestChester Pa, and 1 year with a manufacturing company in Manheim Pa. called Fenner Precision. I have held numerous positions within the QVC IT department that were both technical and managerial in nature. While I am often considered a "jack of all trades master of one" within the Information Technology industry, I would like to bring to your attention some specific skills and achievements listedwithin my cover letter as well as my resume.

Some results achieved to date include:

Fenner Precision - Installed and successfully configured VMware ESXi embedded solution utilizing Dell servers and storage subsystem. VMotion was successfully implemented to help increase system availability and performance.Fenner Precision - Implemented an improved Microsoft Dynamics AX ERP infrastruct

ure utilizing the VMware solution described in the first bullet. A Citrix XenApp solution was implemented to increase the remote access performance for our remote site locations (UK, New York and China).Fenner Precision - Install, configure and manage Smart devices such as Blackberry's, iPhones and iPads. Lotus Traveler and Blackberry Enterprise Server were installed and configured to manage these devices.Fenner Precision - Install and configure a Lotus Notes 8.x mail server environment.QVC - Managed the Tier II Support group (team of 10) which was responsible for supplying Mainframe and Open Systems support for approximately 600 compute systems/devices. My team was responsible for resolving problem tickets which involvedthe QVC.COM E-commerce web site as well as QVC's proprietary Order Entry/Customer Service application running on the fault tolerant Stratus operating system.

QVC - Managed the Middleware/3rd Level Support group (team of 6) after the successful implementation of the WebSphere Business Integration solution for QVC's United States and International SAP Finance application. Both solutions utilizedthe IBM MQ Series messaging product to deliver reliable message delivery betweenall countries (US, United Kingdom and Germany.QVC - Created a "Google like", web based application that enabled full text searches against QVC's problem tracking application. This web page was eventually posted on the Company portal home page (for 6000+ QVC employees - US as well as International) so all QVC employees could utilize it to locate IT solutions.

I look forward to discussing how I can contribute to your company's future success.

705 N. Pine St.Lancaster, Pa 17603

Cell 717-371-0012E-mail [email protected]


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Keith ParmerObjectiveProvide the highest level of technical expertise and leadership for all types ofcomputing platforms.Professional experience2010 - Dec 2010 Fenner Precision Manheim, PaTechnical IT Manager / Network AdministratorProvide 24/7 on-call support.MS Dynamics AX ERP Support. Responsible for implementing a robust and failure resistant ERP infrastructure utilizing Dell, Microsoft, Citrix and VMware technologies. VMotion technology was successfully implemented utilizing the Dell SAN environment.Citrix XenApp Server Support. Implement and support a robust and resilient thinclient hosting environment for the Dynamics AX ERP application. Clients were located in New York, UK and China.Blackberry, iPhone and iPad Support. Provided support for 100+ mobile device clients. Supported Lotus Notes Traveler and Blackberry Enterprise Server for alladministration activities.Manage a Lotus Notes 8.x mail server environment.Dell Storage Network Support. Administer network attached storage for 25+ server environment.Manage a staff of 3 Systems Analysts. Provided technical and administrative management for Desktop Support, ERP Developer and Systems Administrator.

2006 - 2009 QVC Inc. West Chester, PaSenior ITCSC Support AnalystProvide 24/7 on-call support.UNIX - AIX Platform Support. Over 100 AIX based systems / LPAR's on several p690 and p590 systems installations. Some Sun support for our Warehouse ManagementSystems.SUSE Linux Platform Support. Provided support for over 120 SUSE Linux Virtual Machines running on VMware virtualization.Wintel Platform Support. Provide support for over 300 HP/Compaq racked server environment.MQ / WBI Systems Support.Lead critical systems support initiatives.

Provide support for the Enterprise Visual Source Safe application. Execute common maintenance procedures for an error free environment.

2004 - 2006 QVC Inc. West Chester, PaManager of IT Customer Support CenterManaged a team of 10 systems support professionals.Managed IT capital and expense budgets for numerous Enterprise systems.Provide 24/7 on-call support.Stratus Platform Support.UNIX - AIX Platform Support. Over 100 AIX based systems / LPAR's on several p690 and p590 systems installations. Some Sun support for our Warehouse ManagementSystems.Wintel Platform Support. Provide support over 300 HP/Compaq racked server envir

onment.MQ / WBI Systems Support.Coordinate Critical Support Initiatives for the zOS and OS/390 Platform.Created and maintained a Department Guide which was utilized to convey Management and job expectations.Responsible for the creation and integration of new departmental policies, processes and procedures for the QVC ITIL-Problem Management implementation.Created and maintained new HP Service Desk applications to help maintain department metrics.


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2003 - 2004 QVC Inc. West Chester, PaManager of The Systems Integration & Messaging TeamManaged a team of six professionals in a newly established department.Managed IT budget related to the implementation of key Enterprise projects.Provide 24/7 on-call support.Responsible for the initial Enterprise wide implementation of WebSphere BusinessIntegrator 4.2.1 (WBI). This included United Kingdom and Germany implementations.Responsible for the creation and integration of new departmental policies, processes and procedures surrounding the new WebSphere Business Integration (WBI) technology.Responsible for implementing the initial J2EE Enterprise Application systems testing processes.Responsible for overseeing the support and administration of ten MQ Series queuemanagers across the Wintel, UNIX, zOS and OS/390 platforms.2002 - 2003 QVC Inc. West Chester, PaManager of 3rd Level Support TeamManaged a team of six support professionals, each with varying platform experience and technical skill levels.Managed IT capital and expense budgets for numerous Enterprise systems.Provide 24/7 on-call support.Stratus Platform Support.UNIX Platform Support.

Wintel Platform Support.Coordinate Critical Support Initiatives for the zOS and OS/390 Platform.MQ Series Support.Created and produced weekly and monthly department metric reports.Implemented automated Incident Report monitoring and alerting to help ensure timely problem resolution.Perform root cause analysis on all critical incident reports.Provide technical direction within the group.Co-ordinate group technical activities for special assignments and critical SWATInitiatives.

2001 - 2002 QVC Inc. West Chester, PaSystems Engineer IV - 3rd Level Support

Perform root cause analysis on all critical incident reports.Provide 24/7 on-call support.Provide technical direction within the group.Co-ordinate group technical activities for special assignments and critical situations.Responsible for overseeing the accelerated Windows 2000 Customer Service web server upgrade.

1998 - 2001 QVC Inc. West Chester, PaSystems Engineer IV - Technical Support / SysAdminManaged the MQSeries messaging environment for open systems.Provide 24/7 on-call support.Implement web server load balancing for the corporate intranet to increase avail

ability and performance.Implement customized locked down Windows 2000 desktop for the CSR application.Created custom logon script to remove the Novell networking client during the Novell to Windows NT file server migration project.Initially responsible for maintaining all aspects of the iQVC systems includingthe management of the iQVC NTW.Developed various utility applications to help administer and maintain the systems.1996 - 1998 QVC Inc. West Chester, PaSystems Engineer II - III - Technical Support


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Responsible for the implementation of the Microsoft based operating systems.Provide 24/7 on-call support.Deployed Windows 95, Windows NT 3.51 and Windows 4.0 for various projects.Extensively involved with the initial launch of the iQVC Internet shopping web site.Worked with MIS department to implement the first intranet based application called SPIN (Sales Performance Inventory reporting tool)

1994 - 1996 QVC Inc. West Chester, PaSystems Engineer I - Workstation SupportReviewed and resolved PC based workstation incident reports.Provide 24/7 on-call support.Worked with MIS and their business units to address their workstation requirements for various projects.

Education1987 - 1988 McCaskey High School Lancaster, PaDiploma

Microsoft Certified ProfessionalITIL Foundation CertificationAwards2000 - Received VIP (Very Important Person) award for discovering a problem thatwas impacting the iQVC business.

2000 - Received MIS Commitment to Excellence award for my contributions in the Planning System Source History project.1999 - Received MIS Commitment to Excellence award for my efforts to resolve a critical database problem.Interests and activitiesJogging, systems programming, spending time with my family and exploring other areas of the computing industry.

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IT Manager or System Administrator or Network Administrator or T