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IT Infrastructure Data Analysis Solution showcase -DRAFT Oct 2015

IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

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Page 1: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

IT Infrastructure Data AnalysisSolution showcase - DRAFTOct 2015

Page 2: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

All subject matter contained in this document is the proprietary content of Aptus Data Labs (“Aptus”). Exclusive permission is required from Aptus to print or

reproduce this content.

Page 3: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Applications Management and ComplexityThe ongoing predicament ……

Companies world over spend more than 35% of their IT budget on managing their existing applications* Minimal investments are made for predicting application

health & complexityyet…

Almost every company want to spend their top dollar on innovation and increasing the use of SaaS Strong mechanism are not created to be able to judge vendors on

innovation and reduction of legacy application footprintyet…

Almost all top IT outsourcing providers offer the benefits of predictive pricing over multiple year contracts They continue to rely on primitive data to ascertain application

support requirementsyet…

*Gartner IT Metrics Report

Multiple years of historical data is available through ticket logging systems for analysis Treasure trove is lost in complicated Excel sheets and Pivot

tables which provide mostly 2-D view of the datayet…

Page 4: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Need of the hour….

Interactive dashboard that reflects application health check relative to the rest of the application landscape

Application complexity and scoring based taking into account its long term history and short term behavior

Discover hidden trends in applications performance and successfully predict corrective actions

Page 5: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Aptus IT Ticket Analysis Solution …..

Tickets trends ; cross section

Top 5 Issues

Root cause analysis

Word cloud to unearth frequent occurences

Interactive dashboard in an easy format ….

Page 6: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Aptus IT Ticket Analysis Solution …..

Remedy / ServiceNow ticket log

• Static, 2-D view of incident history• Basic metrics for each application• Charting and graphing to excavate trends

….. but Excel can do only that much ….. • Zero predicivity (sic.) or what-ifs

Aptus Application Scoring App

• Unearth underlying characteristic of each application • DEFINE application attributes – as many as you like !! • Multi-dimensional view –

• Criticality, Volatility, Complexity, Size & Usage• Application scoring based on predictive modeling• Play around with What-Ifs and dynamic scoring

Application Complexity Scoring ……

Page 7: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Aptus IT Ticket Analysis Solution …..

1. Choose grading factors

2. Multiple attributes under each factor

4. Scoring based on unstructured data

3. Slider to allow user to choose weightages % for each attribute

5. Add error terms in unstructured format to

increase potency

FINAL SCORE based on selections

Link to Application Healthcheck Dashboard

Application Complexity Scoring ……

Page 8: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs. All rights reserved

Aptus IT Ticket Analysis Solution …..

Automated DiscoveryTime Series Forecasting

Discovery analysis and machine learning ……

Data Discovery through Text Mining

Page 9: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Business BenefitsFor IT Services Providers

q Deep insights into application landscape for a new client

q “Real” data and analysis behind RFP scoping

q Create pricing matrix based on application scoring

q *Decision support through application’s changing attributes (support priority , pricing)

In-house IT for Enterprise clients

q Application healthcheck on an ongoing basis

q Trends and predictivity on potential issues, obsolescence , upgrade

q Adjust pricing based on relative complexity

q *Executive decision making (collaborative) based on changing application landscape

* Benefit for both

Page 10: IT Infrastructure Data Analysis - Aptus Data Labs€¦ · Aptus IT Ticket Analysis Solution ….. Remedy / ServiceNowticket log • Static, 2-D view of incident history • Basic

© Copyright 2015 Aptus Data Labs, All Rights Reseved

Leap ahead with our proven expertise and services – the apt catalysts to your business’ growth

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