IT and IM: Promises and Pitfalls

IT and IM: Promises and PitfallsGreta LoweAugust 15, 2011

Presentation Title * March 5, 2010

IT and IM: Promises and Pitfalls * August 15, 2011NASA Libraries CollaborationNASA Information Services Alliance (NISA)Mission and GoalsNASA Digital Library NDLSuccesses: Information ToolsNASA GALAXIE Online CatalogAsk-A-Librarian Online ReferenceILLiad Interlibrary Loan SystemPitfalls: IT and Cultural ChallengesCollaboration: IT and IMAgenda


IT and IM: Promises and Pitfalls * August 15, 2011Personalized user experiencesMultiple channels of communication and collaborationInformation Services accessed via mobile devicesSmart phone apps for accessing, manipulating and storing informationDashboard collaboration sites for research areasData mining toolsData visualization toolsRepositories for NASA-produced research, reports, talks, images, videosAgency-wide access to all NASA library resources24x7 research is possible in or outside firewallsNASA performs cutting edge research with state-of-the-art information toolsIT + IM = Information Innovation


NASA Information Services Alliance(NISA)IT and IM: Promises and Pitfalls * August 15, 2011


NISA Mission and GoalsThe mission of the NASA Information Services Alliance is to provide seamless and comprehensive information services and tools required by the user communities of the Alliance members, in support of NASAs mission and goals.

The goals of the NASA Information Services Alliance are:To ensure that all NISA members and their communities have seamless and timely access to information resources, services and tools regardless of their geographic location.To improve information services and support through increased resource sharing among NISA members.To develop and maintain the necessary technology and administrative infrastructure for improved and timely access to NISA resources.To promote, through innovative leadership, creative approaches to acquiring and sharing information products and services among NISA members and partners.To establish working partnerships with other Agency entities that support the creation, management, and preservation of NASA intellectual assets.To market and promote NISA services and tools throughout the Agency.

IT and IM: Promises and Pitfalls * August 15, 2011


NASA Digital Library (NDL)NISA project working toward integration of the NASA libraries to become the NASA Digital Library.IT Driven24x7 availabilityDesktop access to full-text content (e-journals and e-books), subject specialists, resources, services and tools.Increased access to NASA produced contentAccess to externally published technical contentShared fiscal responsibilityReduced print collectionsReduced physical infrastructure



IT and IM: Promises and Pitfalls * August 15, 20112010:2545 visitors, 4789 visitsSearchServices


Successes: Information ToolsIT and IM: Promises and Pitfalls * August 15, 2011


IT and IM: Promises and Pitfalls * August 15, 2011NASA GALAXIEThe Agencys Integrated Library SystemSince 1995Total number of records:667,759Total number of e-Resources:31,217Unique visitors:6337


IT and IM: Promises and Pitfalls * August 15, 2011NASA GALAXIEContent is Center specific


IT and IM: Promises and Pitfalls * August 15, 20112010:1223 TransactionsSince 2009


IT and IM: Promises and Pitfalls * August 15, 2011Ask-A-Librarian (AAL)Currently, utilizing the NASA Enterprise Directory


IT and IM: Promises and Pitfalls * August 15, 2011Implementation has presented numerous technology challenges.Going Live in 2011ILLiad


IT and IM: Promises and Pitfalls * August 15, 2011Request Status


Pitfalls: IT and Culture ChallengesIT and IM: Promises and Pitfalls * August 15, 2011


IT ChallengesFirewalls NASA personnel cannot view websites of other Centers.Trusted RelationshipsMany cost-effective library solutions are hosted by the vendor. Services are often implemented in non-standard environments.Increased collaboration with IT teams is necessaryLibraries have traditionally been responsible for maintaining their own information service environments. Information service managers dont typically understand the increased need for IT governance.Meeting User ExpectationCustomer needs have changed. We need to deliver services to the customers in their space of choice.Customers are familiar with personalized services from Google, B&N, Amazon etc. NASA information managers provide content that is suitable for world class research and desire to increase value added services to the customers.



Collaboration: IT and IMIT and IM: Promises and Pitfalls * August 15, 2011


Moving ForwardFirewall rules enabled for Agency information services and web spacesIntegrate library specific standards into IT governance (e.g. MARC-XML, Dublin Core, OpenURL) and mainstream technology standards into information services.Facilitate the trusted relationship for established library vendors.Establish guidelines for accessing and sharing information in the public domain to facilitate the development of NASA library specific web services. (e.g. Google book search API, OCLCs developers network). Establish approved processes for communicating with customers via chat and video. Chat and video needs to have the ability to be offered as a service. Establish guidelines for offering services via mobile technologies on both the Android and Apple platforms without firewall interference.



IT and IM: Promises and Pitfalls * August 15, 2011Personalized user experiencesMultiple channels of communication and collaborationInformation Services accessed via mobile devicesSmart phone apps for accessing, manipulating and storing informationDashboard collaboration sites for research areasData mining toolsData visualization toolsRepositories for NASA-produced research, reports, talks, images, videosAgency-wide access to all NASA library resources24x7 research is possible in or outside firewallsNASA performs cutting edge research with state-of-the-art information toolsIT + IM = Information Innovation


***NASA HQ location not shown. NASA libraries are highly collaborative with limited participation from Stennis, Marshall and JPL. Marshall contracts for library services from Redstone Scientific Information Center via the Army. Stennis contracts for library services from Maury Oceanographic library via the Navy. JPL is a Federally Funded Research and Development Center (FFRDC).*****NASA GALAXIE is the Agencys integrated library system. Currently, Ames, Dryden, Johnson, Glenn, HQ, Goddard, Langley, and Kennedy use the system. Goddard and JPL participate on a limited basis. e-Resources are under-represented as some items are cataloged as packages versus individual titles. **Ask-A-Librarian (AAL) is a hosted solution from OCLC the largest single provider of library tools and services. The web interface for AAL is hosted at JSC and developed using a Sharepoint framework. (https://askalibrarian.nasa.gov)

*Request form is pre-populated with the users information. Requests are currently submitted to the users home Center. *Agency-wide interlibrary loan (ILL) system currently being tested by Center ILL staff. Solution is a COTS product from OCLC. System facilitates resource sharing between NASA Centers and potentially libraries worldwide. Langley hosts the shared server and the patron web interface. This system has represented numerous technology challenges from e-auth, firewalls, DMZ, NCAD migration, Windows 7 migration etc. Utilizing LDAPS because of e-Auth incompatibility with Windows Server 2008/IIS 7.0

*Patrons have the ability to track requests from submittal to delivery.******

Documents

IT and IM: Promises and Pitfalls