Driving superior business performance by embracing benchmarking methodologies

Over the last 6 years, the team at The KPI Institute: Documented 8,000+ KPIs from 16 functional areas and 25 industries;Reviewed 1,000+ performance reports from 125 countries;Referenced 30,000+ resources (books, articles, performance reports) as part of the documentation process;Developed 250+ KPI Dashboards and Balanced Scorecards.

With the insights gained we: Assisted 28,000+ organizations in finding solutions for their KPI needs;Trained 2,500+ participants in 40+ countries on how to work rigorously with KPIs.

3 Key Business Benefits Reach performance improvement by receiving guidance and international benchmarking expertise on conceiving and applying an optimum benchmarking plan;Achieve excellence in your organizational processes and initiatives by applying benchmarking best practices;Attain superior results by managing performance gaps based on benchmarked data.

“I contacted The KPI Institute for an in-house training with my team. We found both the material and the way of explaining concepts by doing examples invaluable. I would also say that this is a great value for money if you want to build the competency within your organization.” Fahad A. AlFaadel, Saudi Food and Drug Authority, Saudi Arabia

Info at: www.kpiinstute.org | office@kpiinstitute.org | AU: +61 3 9028 2223 | UAE: +971 4311 6556 | RO: +40 3 6942 6935

Certified Benchmarking Professional

BenchmarkingFramework

BENCHMARKING

v 1.0 2015

CERTIFIED

PROFESSIONA

L

C-B

27 - 29 May | Istanbul, Turkey

Course Overview

AgendaEducational Resources

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Course FeesRegistration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Benchmarking Professional

The benchmarking methodological uniqueness is represented by the identification of those processes that lead to superior performance, followed by the analysis of the best practices behind that success. Benchmarking offers the opportunity to compare an organization’s performance against industry competitors, noting strengths, weaknesses, and different ways of executing projects.

As successful businesses constantly focus on improving the quality of their processes, products and services, benchmarking comes as one of the best approaches in achieving innovative ideas and superior procedures within the organization, through finding and implementing best practices.

In order to ensure a successful benchmarking study, professionals should not only become familiar with how to drive a good selection of the variables to be measured, but also how to determine the comparison compatibility of the measured processes and allocate the resources accordingly.

Course Overview

Persons interested in benchmarking practices, data analysis and comparison, as well as performance improvement. Entrepreneurs, analysts and professionals from different fields, interested in acquiring the knowledge needed to understand benchmarking processes and methodologies.

Top/middle/lower management staff like executives, operational managers and analysts. Individuals from top/middle/lower management, regardless of their field of expertise, responsible with improving organizational performance through internal benchmarking practices.

Experts from both delivery and support functions such as finance, accounting, project management, human resources, sales, marketing, logistics, quality control and improvement, strategy/planning and operations.

Participants profile

Snehal Kaware, Takreer, UAE Zeinab Hassan, Warda, Supreme Council of Health, Qatar

“The content of the program is really to the point and easily customized to the needs of the Oil and Gas Industry.”

“This is a very interesting course and useful in practice. I would recommend it to everyone in my company.”

Testimonials

Course Overview

Improve your organizational processes by applying benchmarking best practices;

Link benchmarked data to your organizational strategy and performance objectives;

Set up and apply a benchmarking plan in your own organization, in order to increase competitiveness;

Acquire strong competitive insights from benchmarking specialists’ experience and best practices examples to suit your organization’s reality;

Gain professional recognition of your personal benchmarking knowledge and capabilities by obtaining the certification granted by The KPI Institute.

Associate benchmarking objectives with the organizational strategy;

Design a benchmarking plan for your organization;

Understand the fundamentals of data collection and analysis;

Assess performance gaps according to benchmarked data;

Select the relevant benchmarks and establish a monitoring process.

Benefits

Learning objectives

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Course Overview

AgendaEducational Resources

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Course FeesRegistration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Benchmarking Professional

“(…) the feedback from the participants was gratifying and positive, and we are glad that we took the time and effort to develop such a program to meet the need of our staff for extending their knowledge in the area of KPI and all related.”

“I really enjoyed going through the topics and examples. The quizzes were a really good way to check that we’ve understood and digested everything. This is a great learning and revision tool. I feel that going through this course was very useful and I will share what I have learned in this course with my colleagues.”

Ayhan Aydoğmuş, Roketsan, Turkey

Hanan Ahmed, Abdelmajeed, Supreme Council of Health, Qatar

Meshal Almotairi, Saudi Arabia

“(…) I gained knowledge about the terms of performance management and the essential tools for a company to use in order to achieve its goals. I will spend a great effort to integrate this methodology in my company.”

Testimonials

Course context - Benchmarking overviewDefinitions and terminology;The advantages of benchmarking;Types and styles of benchmarking;Governance;Cost-Benefits analysis;Stages and processes of benchmarking activities;

Activity: Choosing the correct type and designing the process

How to develop a benchmarking planScope establishment;Purpose statement development;Benchmarking team;Organization strategies and benchmarking targets;Benchmarks identification;Benchmarking on KPIs;Benchmarking partners;Project Management techniques;

Activity: Develop a benchmarking plan

Data collectionData collection process;Data collection instruments;Secondary research;Questionnaire development

Activity: Design a questionnaire.

Data governance International data reporting standards;Data adjustment for benchmarking;Data quality; Value drivers and internal capabilities;

Activity: Establish interdependencies between benchmarking parties.

Data analysisLogical framework for data analysis;Data comparison;Identification and analysis of performance gaps;

Activity: Discuss on data analysis and comparison methods.

Insight GenerationInitiatives proposal to close performance gaps;Develop action and implementation plan;Adapting improvements;Monitor and report process;Plan for continuous improvement;

Activity: Develop implementation and reporting process.

Best practices in benchmarkingIllegal benchmarking practices;Guides, networks and resources;Examples of best practices;

Activity: Choose and elaborate an implementation plan.

Review and Certification ExamCourse review; Certification Exam.

Day 1 - Introduction to benchmarking

Day 2 - Data collection & analysis Day 3 - Value generation

Agenda

Agenda

Course Overview

AgendaEducational Resources

Facilitator

4

Course FeesRegistration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Benchmarking Professional

Course materials that consist in: Course slides; Course notes.

Inclusions

Evaluation

Educational Resources

The KPI Infographic

Catalogues: Glossary of Terms, Catalogue of Best Practices;

Webinars: “Benchmarking Essentials”, “Applied Benchmarking”;

Benchmarking process architecture: Graphic representation of the main benchmarking phases;

Other Resources: Such as the KPI Infographic, developed by The KPI Institute, which is a brief presentation of good practices in using KPIs.

Learning experience

Pre-course The pre-course phase aims to facilitate a better understanding of the course subject and is comprised of the following:

Pre-course evaluation - establish personal learning objectives for the training through a short quiz to acknowledge the current level of knowledge and for sharing expectations;

Benchmarking testimonials - become familiar with experts’ opinions in this area; 

Guidance and schedule - examine a document presenting guidelines on how to maximize your learning experience, by using all the resources offered, as well as a recommended learning schedule, in order to ensure an efficient educational program;

Prerequisite reading - analyze useful benchmarking materials.

Core course The “Certified Benchmarking Professional” training provides an interactive practice-based learning environment in which participants focus on:

Analyzing how to ensure a successful benchmarking study by following a well-defined process, selecting the benchmarking partners accordingly and implementing a logical framework for data analysis in order to identify performance gaps;

Examining practical insights for developing a benchmarking plan, along with aspects pertaining to the assessment of data collection and governance, data analysis process and benchmarking best practices;  

Gaining both theoretical knowledge and practical skills in benchmarking research, which will enable them to start a benchmarking implementation project in their own organization.  

After-course The after-course phase aims to facilitate a better understanding of the course subject and it is comprised out of the following:

Applied Benchmarking – submit an action plan to state the changes you intend to make in your organization, 3 days after the training course;

Benchmarking best practices sharing - submit a PowerPoint presentation that you will deliver for your colleagues on key topics covered during the core course, 3 weeks after the training course;

Results presentation – submit a document containing the results achieved by following the action plan, 4 months after the course.

At the end of the training course, after successfully completing a certification exam, participants have the opportunity to obtain the Certified Benchmarking Professional status, a premier global certification dedicated to rigorous benchmarking practice.

Participants will take a final test that is composed out of 75 questions. In order to receive the diploma that acknowledges their competencies in the field, participants must obtain at least 50 points.

Educational Resources

Subscription to smartKPIs.com for 6 months, providing access to over 8000 KPI examples.

One research report from the Top 25 KPIs series;

One webinar from the 2014 Performance Management Webinar Series.

Course Overview

AgendaEducational Resources

Facilitator

5

Course FeesRegistration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Benchmarking Professional

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

Facilitator

Testimonials

“The course offers you essential tools towards better performance.”

“The course content was very valuable and excellent. We can effectively use the information and methods provided in this course in our job.”

“I was really happy participating at this course. I liked the course instructor’s style in trying to give us all the knowledge and skills related to the course.”

“Very dynamic and interactive course; knowledgeable and approachable course facilitator.”

“Thanks for a very informative and enlightening session. Would certainly assist me in the long run to further enhance our Corporate Performance Measurement and Management.”

Meshal Abdulrhman Alamri, Saudi Food & Drug Authority, Saudi Arabia

Mariam Abdullah Al Darmaki, AMMROC, UAE

Ragheb Al Qirshi, Supreme Council of Health, Qatar

Arturo Cruz, Abu Dhabi Aviation, UAE

Hasniza Mohd Hassan, Multimedia Development Corporation, Malaysia

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Training CoursesCatalogue 2015

Facilitator

Andrada-Iulia GhețeSenior Benchmarking Specialist

Andrada is Senior Benchmarking Specialist and certified trainer within The KPI Institute.

Andrada is coordinating the Benchmarking capability of The KPI Institute and is responsible for the first benchmarking project of the company, which seeks to provide a comparative analysis of the hospitals’ performance in the GCC States. Moreover, she is in charge with developing and delivering courses both on Benchmarking and Cross-cultural Management, and research activities which involve documenting KPIs in various functional areas and industries. Andrada is also one of the active editors of the Performance Magazine, publishing articles in the field of performance management.

Her work experience acquired in consulting and account management significantly improved her communication and negotiation capabilities. Also, as an employee of Allianz Global Corporate & Specialty Munich, she developed project management skills and acknowledged the importance of cultural differences management in a multinational with a diverse working environment.

Andrada is also a PhD candidate in Engineering and Management and discovered her passion for research during her Masters studies at the Technical University of Munich, where she obtained a degree of Master of Science in Consumer Affairs and conducted various research on behavioral marketing, strategy and leadership.

She is internationally certified in working with KPIs and regularly attends international conferences, where she publishes research articles in management field. She is also a seminar lecturer of Human Resources Management and successfully completed the Master Trainer Program facilitated by The Association for Talent Development (ATD).

Course Overview

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Course FeesRegistration Form

www.kpiinstute.org | office@kpiinstitute.org | Certified Benchmarking Professional

Course Fees

Course Fees

*The course fee includes course materials, lunch and coffee breaks.

Course Date

$3,000 USD $2,900 USD $2,500 USD27 - 29 May 22 May$2,650 USDby February 27th

$2,800 USDby April 27th

General Fee Early Bird 2

Early Bird 1

2 or MoreParticipants

Registration Deadline

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If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

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www.kpiinstute.org | office@kpiinstitute.org | Certified Benchmarking Professional

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Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

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