ISO 9000 Orientation from ptadc.com

7/30/2019 ISO 9000 Orientation from ptadc.com

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ProfessionalTraining and

Development Center

Presents


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Course

Contents

About ISO 9000 series

ISO 9001:2008 certification process

Role of an ISO consultant

Benefits of ISO 9001:2008

Objective Type Quiz


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ISO 9000 family

ISO 9000 familyis aseries of quality

management system

standards created bythe InternationalOrganization forStandardization

(ISO), a federation of163 national standards

bodies out of total 195countries in the

world.

ISO9000

family

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ISO 9000

The ISO 9000 quality management system(QMS) Standards are not specific to products or

services, but apply to the processes that createthem.

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Generic in nature

GenericThe Standards are generic in nature

so that they can be used bymanufacturing, I.T., software and

service industries.


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History of ISO 9000 family

These standards werefirst released in 1987and revised in a

limited manner in 1994

History

They underwent a

major revision in 2000& minor revision in2008

History


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ISO 9001

The approval Standard, ISO9001:2008, uses a simpleprocess-based structure,which

fits easily the processmanagement structure ofmostbusinesses.

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ISO 9001 hasevolved into a

standarddesigned to assistorganizations inachieving 'quality'

while helping to

assure customersthat quality willbe achieved.

ISO

9001

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Whatever definitionyou

choose to use forquality, and there aremany, it is essential that

your customers arehappywith the productor the service beingsupplied.

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Quality

ISO 9001 is intended to assistthat aim by helping to ensurethat the product/service is right

- for both the organizationitselfand its customers.

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The ISO 9001: 2008 edition clearly requiresorganizations to satisfy their customers

and undertake continual improvementoftheir quality management system.

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Hence compliance with ISO 9001:2008should result in significant benefits for

organizations and their customers.

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.

.

The ISO 9000 family comprises of followingstandards:

ISO

9000:

2005

ISO

9004:

2009

ISO

9001:

2008


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ISO 9000:2005 is an

introduction to thephilosophy of qualitymanagement and alsocontains thedefinitions used inISO 9001 and ISO 9004

ISO

9000

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It also containsthe Eight

managementprinciples whichprovide the

foundation for theISO 9000 series ofStandards.

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ISO 9001:2008is the onlypartof the ISO9000 familyagainst which

an organizationcan becomecertified.

ISO

9001

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Obsolete Standards

ISO 9002 and ISO

9003became obsoletein December 2000.

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Requirements

ISO 9001:2008 contains allof the requirements whichan organization must

address within theirQuality ManagementSystem (QMS) if theywishto be certified against theStandard.

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ISO 9001:2008

certification (alsocalled registration)gives the organization

the benefit of anobjectively evaluated

and enforced qualitymanagement system.

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a tangible expression of a firmscommitment to quality that is

internationally understood & accepted.

Certification to ISO 9001:2008 is :

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ISO 9001:2008 certification(or registration) is carriedout by certification bodies(or registrars) - accreditedorganizations that reviewyour quality manual and

working practices to ensurethat they meet the ISO 9001

Standards requirement.

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It is important to clarifywhich aspects of theorganization are covered

by the certificate.

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This is addressed

through the Scopeof Certification,and this mustclearly identifywhat processes

are included so asnot to mislead.

Scope

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ISO 9001 is NOT aproduct or service

Standard.

it does not contain

any product orservicerequirements.

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that you meet the minimumrequirements of quality management.

Certification to

ISO 9001 means

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ISO 9004 is nota guide on howto implement

ISO 9001.

It is rather a

guide on how toimprove on thebasic

requirements

that ISO 9001specifies.

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The requirementstatements in ISO9001:2008 may be

seen sometimesas

a little briefand

they rarely, tellthe user 'how'to

achieve

compliancewiththe requirements

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Hence, services of an ISO

consultant are recommended.

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1 Study of existing system in the

organization

2 Finding gaps between the existing system

and the ISO 9001:2008 standard

3

Design quality assurance plan and preparesystems documentation after bridging thegaps

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4 Provide awareness training to employees

on the ISO 9001:2008 Standard

5 Provide guidance in implementation of

documented ISO 9001:2008 System

6 Conduct the Internal Quality Audit

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7 Provide guidance in conducting Initial

Management Review Meeting

8 To assist in identifying and co-ordinating with

the Certification Body

9

Provide guidance in closing Non -conformities observed during Internal qualityaudits and external Certification bodys audits

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A well implemented and maintainedquality management system means :

1 You are better able to identify

problem areas

2 Consistency of processes, products &

services


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3 Fewer mistakes

4 Better utilization of resources


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5 Increase in customer satisfaction

6 Continual improvement


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Processes get defined andtheir control mechanism isdevised and implemented.


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Quality auditing provides auseful discipline to maintain

the system on track.


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Effective management reviewslead to continual improvements.


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Data generation and analysis providesground for sound decision making.


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Setting firm foundation ofQMS gears you up for higher

achievements.


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Your consistent processes, productsand services distinguish your

Organization among your competitors.


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If you know you are good,Certification of your QMS helps

you prove it.


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Summaryof thecourse


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ISO 9000 family is a series of quality managementsystem standards created by the International

Organization for Standardization (ISO).


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www.ptadc.com

The ISO 9000 quality management system (QMS)Standards are not specific to products or services,

but apply to the processes that create them.


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ISO9001:2008

andISO

9004:2009ISO

9000:2005

ISO 9000series

consists of


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www.ptadc.com

The approval Standard, ISO 9001:2008,uses a simple process-based approach.


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The ISO 9001:2008 standard clearly requiresorganizations to satisfy their customers and

undertake continual improvement.


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that isinternationallyunderstood &

accepted.

a tangibleexpression of a

firmscommitment to

quality

Certification toISO 9001:2008 is :


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that review your qualitymanual and working

practices to ensure that theymeet the ISO 9001 Standards

requirement

ISO 9001:2008 certification iscarried out by certification

bodies - accreditedorganizations

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coordinate with thecertification body

To train people, designquality assurance plan;prepare quality manual

and other relateddocuments; conduct

internal quality auditsand

ROLE OF ACONSULTANT

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Summary of the course

Consistent quality &improved customer

satisfaction level

Main benefits of

ISO 9001:2008implementation are:


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Take the objective type quiz to:

Assess your learningabout ISO 9000

series of standards

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Professional Training

and Development Center

Thanks you for yourparticipation

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ISO 9000 Orientation from ptadc.com