IS THERE REALLY A SAVINGS?

Theresa L. HollowellCGTP

Or are we headed Full Circle

My Experience

•Received verbal approval to Travel

•Type your orders, receive GTR

•Take orders and GTR to the Ticket counter

•Always a friendly face!

Remember When………………..

Currently, Employees can book travel from work and home.

CAN WE?

Which airport?What fare?

what airlines?What’s YCA, CA?

What do I do when I miss my flight?

OMG ----------

Decreased calls to the TMC, Increased calls to the number of policy and travel specialist.

Is there a Savings?

PRIOR TO eTS CURRENT

TMC/agents depleted Number of Fed employees increased

Number of calls to TMC decreased Number of calls to Travel Policy points of contact increased

Less errors with TMC booking travel

Number of employee errors increased

WE are the NOW!

Travel agent Policy Expert Approving official Budget – Reconciliation Auditor Reporting tool

We Closed the Circle

Automation Mobiles Tablets Agency staff

Questions?