Ipl2 Final Project Brian Vagt Info 521-900 Drexel ...bav35/eport/Vagt-INFO521-ipl2-final-project.… · Ipl2 Final Project 1 Ipl2 Final Project Brian Vagt Info 521-900 Drexel University

1 Ipl2 Final Project

Ipl2 Final Project

Brian Vagt

Info 521-900

Drexel University iSchool


I found that I got better answering questions in ipl2 as I did each question. I was a bit uncomfortable in

the beginning thinking I wouldn’t get the formatting correct and/or miss something else when

answering real, “live” questions as opposed to the practice one I did. The following are my three

questions answered in ipl2 with two out of the three containing feedback.

Question 1

There was a series of TV commercials that aired in the late 1990's, that featured a virtual white

void room that was same as the one shown in the movie "The Matrix".

Can you find out exactly when these commercials were airing on TV, and exactly which

companies used this feature in their commercials?

name: tim

from: deleted

confirm: deleted

location: los angeles, CA

area: Business

reason: Informal speech to some people.

school: No

sources_consulted: internet

Transcript:

Question Transcript:

*** New responses start here ***

7: CLAIMED Sat, 20 Jul 2013 23:02:12

by Brian Vagt ([email protected])

8: Re: BUS: Need information on a series of TV commercials that aired in the late 1990's (no

need by) (sent to patron) Sun, 21 Jul 2013 00:06:08


Greetings from ipl2 and thank you for your question.

I understand you are interested you are trying to find a series

of TV commercials that aired in the late


1990's which featured a virtual white void room that was same as

the one shown in the movie "The Matrix.” Also, you would like to

know when the commercials were airing on TV, and which companies

used the virtual white void room in their commercials.

I’ve found two possible results which were found by using Google (http://www.google.com) by

typing in “TV Commercials virtual white room.” According to the website, the two possible

companies are The Gap and Carmax. However, based on my research, it is AutoTrader and not

Carmax like the website states. To locate this information, click on the “Advertising” tab

located under the Examples section. From what I can tell, this website is a wiki, was created by

TV Tropes Foundation, LLC, and provided the best answers to your questions.

Source: TV Tropes

http://tvtropes.org/pmwiki/pmwiki.php/Main/WhiteVoidRoom

I found many videos on YouTube for The Gap by typing in “gap

commercial 1990.” The commercials aired on tv from 1997 to 1999.

Source: YouTube

https://www.youtube.com/watch?v=7OcgoZiFk_I

https://www.youtube.com/watch?v=z4kfS4rQi3M

Based on numerous searches through Google (http://www.google.com), I was unable to

determine if Carmax ever used the virtual white void room in their commercials. I searched for

other similar companies that dealt with used car sales and found that AutoTrader used the

virtual white void room. I located a commercial that AutoTrader did through YouTube. The

year of this tv commercial was 2000.

Source: YouTube

http://www.youtube.com/watch?v=I9D5zv_Qc-k

I was also able to locate another AutoTrader tv commercial that

aired in the 1990s by searching YouTube. While it doesn’t give a

specific year in the 1990s, it would most likely be close to the

video above which was in 2000.


Source: YouTube

http://www.youtube.com/watch?v=LNY63o-a7t0

In the TV Tropes website, there are additional companies in the

Advertising section that have used virtual white void room that

weren’t in the 1990s if you would like to know more companies.

There are also many other examples found within the tabs of the

virtual white void room on the website.

Source: TV Tropes

http://tvtropes.org/pmwiki/pmwiki.php/Main/WhiteVoidRoom

I hope the sources provided have answered your question. Please

don’t hesitate to write back if you have any additional

questions. Thank you for visiting ipl2 and using the service.

> Needed by: no need by

>

> Question:

> There was a series of TV commercials that aired in the late

> 1990's, that featured a virtual white void room that was same

as

> the one shown in the movie "The Matrix".

>

> Can you find out exactly when these commercials were airing on

> TV, and exactly which companies used this feature in their

> commercials?

>

> name: tim

> from: deleted

> confirm: deleted


> location: los angeles, CA

> area: Business

> reason: Informal speech to some people.

> school: No

> sources_consulted: internet.

>

9: Set STATUS to ANSWERED Sun, 21 Jul 2013 00:06:08



need by) Post-A-Note message (only visible to IPL librarians) Sun, 21 Jul 2013 00:09:53


This one took a bit longer than I thought. Feedback would be

appreciated so I can get better. Thank you,

Brian Vagt

11: Set STATUS to FEEDBACK_REQ Sun, 21 Jul 2013 00:09:53



need by) Post-A-Note message (only visible to IPL librarians) Sun, 21 Jul 2013 21:59:19

by Ruth Jones ([email protected])

Brian,

Thank you for taking on this interesting question about late

1990s commercials. I can see that you did your homework.

As far as I can tell, you included all of the six mandatory

elements in your response, but they aren’t in the order that the


training manual dictates, with the six mandatory elements in

rough order. Adhering to this form, while it may feel like

coloring inside the lines, helps responses be more readable to

our patrons, and sets up a standard for what to expect when you

request help from the ipl2.

Please revisit the training manual and take a look specifically

at the example answers.

http://training.ipl.org/backroom/refvols/students/module1.html#samplequestions

In your answer, you jump from one possible commercial

(autotrader/carmax), to another (gap) and back again. In the

future, try to keep your answer as straightforward, and linear as

possible.

One more thing, I see you used the phrase “based on my research”,

but didn’t explain what you did to research this distinction. If

you have reason to believe it was autotrader and not carfax, and

your reason isn’t on the page you sent the patron, you need to

explain why you think so.

I love that you pointed out to the patron that the TV tropes

website has additional information they might find useful. Great

idea, and a good job over all.

-Anaya


13: Set STATUS to FEEDBACK_RCV Sun, 21 Jul 2013 21:59:19

by Ruth Jones ([email protected])

LOG:

Sources I consulted and strategies I used: I spent approximately 3 hours finding and evaluating resource as well as writing up my response. I started using ipl2: Information You Can Trust and was getting nowhere. I couldn’t find any website that would help my response to the person. I ended up conducting a Google search for “TV Commercials virtual white room” when I found a website called TV Tropes. It explained all the commercials that utilized the virtual white room and the companies that used them. I found two possible answers to his question: Carmax and The Gap. I ended up doing another search with The Gap and virtual white room which gave me links to some commercials which I posted in the answer. I ended doing more searching and found that it wasn’t Carmax but AutoTrader that had the virtual white room car commercials. I let the person know about this finding. Critique indicating my level of satisfaction with my answer: I think I did fairly well for the first official question by giving access to basic information as well as providing videos of the commercials so the person had a visual reference. I just hope the patron got what he needed. What I would do differently in the future: Looking back especially with the feedback, I didn’t back up my research with finding it was AutoTrader and not Carmax that utilized the virtual white room. I also jumped around more than I should’ve but I know I can keep things more linear the next time around.

Question 2

Question:

I am doing a financial and business analysis of Teavana, a

connoisseur tea chain as well as scientific research on tea.

Before I purchase Teavana books I would like to know if you can

provide me an informed website for tea connoisseurs like me.


name: Cynthia

from: deleted

confirm: deleted

location: Springfield, PA USA

area: Other

reason: For myself.

school: Yes

sources_consulted:

http://www.teavana.com/tea-products/tea-media/books

http://www.teavana.com/tea-products/tea-media/music

http://www.teavana.com/catalog

http://www.teavana.com/tea-info/types-of-tea

http://www.teavana.com/tea-info

http://www.teavana.com/mobile-apps

Transcript

5: CLAIMED Mon, 29 Jul 2013 11:45:55


6: Re: MSC: I am doing a financial and business analysis of Teavana need by 8/10/2013) (sent to

patron) Mon, 29 Jul 2013 12:45:38



I understand you are doing a financial and business analysis of

Teavana as well as scientific research on tea. You’re are

interested in finding information for a website for tea

connoisseurs. I have found a few sources that I hope will answer

your question.

mailto:[email protected]


1. The website for the United Kingdom Tea Council offers an

about tea as well as tea for health sections. The About Tea

section has parts about history, different types of teas, growing

and production, and much more. The Health section contains

information about the health benefits of tea.

Source:

http://www.tea.co.uk/the-home-of-tea-all-you-need-to-know-about-tea

This link is quite long and could break, so here is a shortened

version for your convenience.

http://tinyurl.com/n3p65cu

Source:

http://www.tea.co.uk/tea-4-health

The United Kingdom Tea Council is an independent non-profit

making body dedicated to promoting tea & its unique story for the

benefit of those who produce, sell & enjoy tea. I believe this

site is a dependable source for the information you are looking

for.

2. The website for the Tea Advisory Panel offers articles,

reviews and reports on tea as well as health. It also has

research papers and studies on tea. If you are interested in a

particular topic, you simply can click on the relevant title to

bring up the text.

Source:

http://www.teaadvisorypanel.com/research_documents


The Tea Advisory Panel was created to provide people with

impartial information about the health benefits of tea. Panel

members include nutritionists, dieticians, and doctors. I

believe this site is a dependable source especially since it

offers impartial information about the topic you are looking for.

3. I located a website in which the author had an interview with

an expert of tea. Danielle Omar is registered dietitian who

interviewed Lynayn Mielke who is a certified tea expert of The

Specialty Tea Association. She talks about the history and

health benefits of tea.

Source:

http://foodconfidence.com/2012/02/29/my-interview-with-a-tea-expert/

This link is quite long and could break, so here is a shortened

version for your convenience.

http://tinyurl.com/kfa6kyx

Lynayn Mielke is a holistic health coach, certified by the

Institute of Integrative Nutrition, with a Master’s degree in

Accupuncture and a Bachelor’s degree in Psychology. The website

ran by Danielle Omar gives an impartial look nutrition as well as

other related information. I believe this website is a

dependable source for what you are looking for.

I found the first source by searching ipl2’s resources. I entered

the search term of “tea” (quotation

marks are not necessary when you actually type this in).


http://www.ipl.org/

I found the second source through the United Kingdom Tea

Council’s website when I clicked on “Tea 4 Health” tab and

scrolled to “Tea Advisory Panel (TAP).”

http://www.tea.co.uk/tea-4-health

I found the third source through Google and in the search box, I

entered the search terms of “tea,” and “connoisseurs” (quotation

marks are not necessary when you actually type this in).

http://www.google.com

With links you provided (http://www.teavana.com/tea-products/tea-media/books), you may be

able to get those books through your local library if you have a library card if you don’t want to

purchase them. I noticed you live in Springfield, PA and it looks like you would be in the

Delware County Library System. If your home library doesn’t own the book, they could

InterLibrary Loan it which means the owning library can send it to your home library. The online

catalog is:

http://charlotte.delco.lib.pa.us/




> Needed by: 8/10/2013

>

> Question:

> I am doing a financial and business analysis of Teavana, a

> connoisseur tea chain as well as scientific research on tea.

>

> Before I purchase Teavana books I would like to know if you can


> provide me an informed website for tea connoisseurs like me.

>

> name: Cynthia

> from: [email protected]

> confirm: [email protected]

> location: Springfield, PA USA

> area: Other

> reason: For myself.

>

>

> school: Yes

> sources_consulted:

>

> http://www.teavana.com/tea-products/tea-media/books

> http://www.teavana.com/tea-products/tea-media/music

> http://www.teavana.com/catalog

> http://www.teavana.com/tea-info/types-of-tea

> http://www.teavana.com/tea-info

> http://www.teavana.com/mobile-apps

7: Set STATUS to ANSWERED Mon, 29 Jul 2013 12:45:38


LOG:

Sources I consulted and strategies I used:

I spent approximately 1 hour to find and evaluate resources as well as writing up my

response which didn’t take as long as the first question. I started using ipl2: Information You

Can Trust and found a website United Kingdom Tea Council by using the search term of “tea.” I

know it was a bit general but I thought I’d get the best variety of resources. I ended up finding


the second source through the United Kingdom Tea Council site by sheer accident. The site was

of the Tea Advisory Panel offers which offered articles, reviews and reports on tea as well as

health. It also had research papers and studies on tea. The third source was found by doing a

Google search with the search terms of “tea,” and “connoisseurs” which provided me an

interview with a tea expert. I also added the fact the patron could use their local Interlibrary

Loan to find the books they were looking at in the Teavana website with the links the patron

provided. I provided a link to their local library online catalog.

Critique indicating my level of satisfaction with my answer:

I was more comfortable the second time around and I felt that I did better. I think I

found a great source with the second one especially with all the articles and research projects

that will give the patron even more information. I just hope the patron got what they needed.

What I would do differently in the future:

Looking back especially with the feedback, I feel like I should’ve added how I found each

source after I listed what the source was.

Question 3

Needed by: 8/12/2013

Question:

What was Ole Kirk Christiansen's religious affliation?

A toymaker, he is the original owner and designer of LEGO. (1934)

name: Sally Matheny

from: deleted

confirm: deleted

location: Forest City, NC

area: Biography

reason: I'm doing research for my blog and possibly for an

article for a children's magazine.

school: No

sources_consulted: internet sites: encyclopedia.com, Wikipedia,

several newspaper archives


Transcript

4: CLAIMED Mon, 12 Aug 2013 12:15:17


5: Re: rjdp: BIO: What was Ole Kirk Christiansen s religious affliation A to (need by 8/12/2013)

(sent to patron) Mon, 12 Aug 2013 13:08:34



I understand you are looking for Ole Kirk Christiansen's

religious affiliation who was a toymaker and the original

owner/designer of LEGO (1934). I have found a few sources that I

hope will answer your question.

1. A website called Worth a Bowed Head has the first chapter of a

book called The Lego Principle by Joey Bonifacio about the

history of Lego and its founder, Ole Kirk Christiansen. Towards

the middle of the website, there’s a text box that has the first

chapter of the book. It states that he was a Christian and a

member of the Danish Christian movement called Indre Mission

which was an offshoot of the Danish Lutheran Church.

Source:

http://worthabowedhead.wordpress.com/tag/church-discipleship/

While the source is a blog, it does contain the first chapter of

the book where the information was located. I believe it’s a

good source.

mailto:[email protected]


2. I also found an article on a listserv entitled: Ole Kirk

Christiansen - The early years by Jim Hughes which also stated

that Ole Kirk Christiansen’s religious affiliation was Christian

and a member of the Indre Mission.

Source:

http://news.lugnet.com/general/?n=54288

While a listserv isn’t always the best source of information, a

list of the reference materials used is at the end of the article

which are mostly books from what I can tell would back up the

information I provided.

3. I located another source that provided a timeline of Ole Kirk

Christiansen’s life within a website called Brick Fetish. Brick

Fetish provides a history of Lego as well as the whole

Christiansen family. If needed, there is a whole section of

bibliographies. Located in the section, 1916—Billund

Maskinsnedkeri og Tømreforretning, the webpage states that

Christiansen was a devout follower of the Indre Mission which is

the offshoot of the Danish Lutheran Church.

Source:

http://www.brickfetish.com/timeline/1916.html

Source:

http://www.brickfestish.com

I believe this website is a great source for Ole Kirk

Christiansen’s life as well as the history of Lego. I trust this


website. I located all three resources by searching in

http://www.google.com

and using the keywords of Ole Kirk Christiansen and religion.




Hi Brian,

Thank you so much for your feedback request I would be happy to

provide that for you! This is a great question! You did a great

job with the greeting and welcoming the patron to ipl2 as well as

rephrasing their question to let them know you understood it.

To answer your question, listservs are typically okay to

recommend as resources as many of them are run by professionals

in a given field. It’s usually helpful to find out who is behind

the listserv for instance, is it run by volunteers that are in a

particular field or by volunteers in the general public? More

information on a good strategy to evaluate sources can be found

here:

http://training.ipl.org/backroom/refvols/students/module5.html

The one thing I would like to mention for you to do in the future

is to remember to add the disclaimers we have available for any

website that has community-generated content; be it a blog, a fan

site like Brick Fetish or something as well-known as Wikipedia.


It’s important to let the patron know of such sites because they

may not be fully accurate or they may have some bias. It’s not

really enough to tell the patron that we trust the site; we want

to also add a little bit about why we trust it. This will also

save you from having to say that something might not be the best

source of information, it’s much better to paste the disclaimer

than to say something might not be a good source. More

information on the different disclaimers can be found here:

http://training.ipl.org/backroom/refvols/students/module1.html#disclaimerscripts

That aside, your format was great, your links were live and easy

to find and you made sure to address the patron’s question when

giving them resources to try; I especially liked the timeline at

Brick Fetish. Your answer was set up nicely and easy to follow.

You remembered to remind the patron to contact us for further

assistance, thanked them for using our service and closed the

email nicely. Overall, you are on the right track. Thank you for

all your hard work!

Sincerely,

Jen D.

User responded with a thank you:

Thank you so much for your help! Not only were you helpful with my question but you

enlightened me on research techniques. I appreciate your quick and thorough reply!

Sincerely,

<user signed name>


LOG:

Sources I consulted and strategies I used:

I spent approximately 2 1/2 hours finding and evaluating resource as well as writing up

my response. I started using ipl2: Information You Can Trust and found nothing that would help

me with my response. I conducted a search on Google with using the search terms of “Ole Kirk

Christiansen” and “religion.” I found a blog that contained a first chapter of the book which

talked about Ole Kirk Christiansen’s religious life. I also found a listserv posting which also

backed up what the website where the first chapter of the book was in. Lastly, I found a

website called Brick Fetish which gave a timeline of the history of Lego as well as the family

history of the Christiansens.

Critique indicating my level of satisfaction with my answer:

This took longer than I thought simply because of trying to locate the resource. Despite

putting in the search keywords, I thought I’d found a website which really didn’t provide me

with the actual answer. I have to say I was really happy that I got a response from the patron

that asked the question and made me feel good that I was able to help. First and only response

from a patron on ipl2. Of course, I only asked three questions but who knows what the future

holds in my ipl2 experience.

What I would do differently in the future:

With the Brick Fetish website, I didn’t realize it was a form of a wiki. I don’t know if I

was happy that it was a source that actually gave me information that I needed after all the

other searches turned up little or it seemed legit but I listed it. I’ll have to be more careful in

the future.

Final Reflection

With these questions in the format of in-person and/or a live chat, I think I would only

be able to give one source. The first question about the white void room took a long time to do

and I don’t think a patron would want to stand around in an in-person encounter. They would

also probably disconnect from a live chat because it would take too long and people tend to get

impatient if the answer isn’t given to them right away. I would have to say when I used the

videos of the commercials in the sources for the first question, I wouldn’t really be able to do it

so much with the in-person encounter but I would be able to do it with the live chat encounter

(if the person was still there when I had the answer). The second wasn’t too bad since it only

took an hour and I think I would be able to provide a more than one source. The third one took

a while too and the patience of the patron might wear thin if they expect more than one

source. Finding the first source didn’t take too long and if the patron was okay with one, it

would be fine in an in-person or a live chat encounter.


Email reference is here to stay. It comes in especially handy if you are doing a research

project especially if a patron wants a more detailed search. I also think time is a factor since we

all seem to lead very busy lives and it’s easier just to send off an email for a question rather

than waiting for a response in-person or on the phone. Based on personal experience, I’d

rather email a research question then have to wait for a response in-person or on the phone. I

know I would get a more thought out, detailed response going this route. Email reference

would especially come in handy if you were on the west coast for example and an east coast

library had expertise in a certain local history that you didn’t want to call or couldn’t physically

go there to get answered. The email reference service could do your research and email your

response to you. It can be used for the ready reference questions but I see those being handled

by phone, in-person, and live chat encounters. In my opinion, I don’t see email reference being

used for directional help either. That’s an in-person type of question. No one is really going to

call you up and ask where your copiers or restrooms are.

Overall, I have learned a lot more than I thought I was going to with this project. I

learned more of what sources are accepted and why or why not they are. I knew Wikipedias

were shaky but wasn’t sure on listservs which I got my response from the third question I

answers in ipl2. I learned that there are so many different ways to do searches and not to

always rely on Google. There are other sources such as the ipl2 you can use which has a wealth

of websites that can help answer a question or even point you in the right direction. I learned

too that you have to have patience when researching questions that take a long time to answer

where the answers aren’t easily found. You have to do some digging and know what is relevant

and not. I would have to say from what I notice with the patron’s need by date really wasn’t a

specific date. Most where “no need by” which allows the researching not to feel “rushed”

when coming up with a response. The patron would get a more thought out response instead

of a quickly thrown together response that may or may not be up to par.

This experience will be beneficial to my search skills when conducting online searches

from the simpler ready reference to the more detailed research questions. It is not only

beneficial to patrons needing answers but for myself in my professional work. I may need

information on grants or articles on technology trends that are beneficial to the library I work at

(or even manage later in life).


I certify that:

- This paper/project/exam is entirely my own work.

- I have not quoted the words of any other person from a printed source or a website

without indicating what has been quoted and providing an appropriate citation.

- I have not submitted this paper / project to satisfy the requirements of any other

course.

Signature___Brian Vagt_________

Date __August 26, 2013________

Documents

Ipl2 Final Project Brian Vagt Info 521-900 Drexel ...bav35/eport/Vagt-INFO521-ipl2-final-project.… · Ipl2 Final Project 1 Ipl2 Final Project Brian Vagt Info 521-900 Drexel University