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Accessibility Guide
Parking and Drop-Off Points • Accessible SeatingRestrooms
Women Men
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VISITORS
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SOLDIERS &
SAILORS
Accessible Parking for Men’s Basketball Games
Accessible Parking for All Events
Drop-Off Points
PS2990-0717
Additionally, there is a free accessible shuttle that operates on game days with stops at Kaufmann Garage, O’Hara Garage, Soldiers and Sailors Garage, and the Petersen Events Center. There are also accessible drop-off areas located at the intersection of Allequippa Street and Sutherland Drive and on Terrace Street in front of the Petersen Events Center.
For more information, please call 1-800-643-PITT or email [email protected]
Assistive Listening Devices (ALD)Guests may obtain an ALD, at no charge at Guest Services by leaving a photo ID. Guest Services is located behind Section 118/119 on the Main Concourse.
Captioning (Men’s Basketball Only)Guests may obtain a handheld captioning device, at no charge, at Guest Services by leaving a photo ID. Guest Services is located behind section 118/119 on the Main Concourse.
Communications Relay ServiceAll guests, including those with disabilities, are welcome and encouraged to contact SMG at 412-648-3078 or email [email protected]. Guests may also call Relay Pennsylvania at 711 or video relay services. The relay service will then place the call to us and we will be happy to communicate through the relay service.
ConcessionsAll concession stands at the Petersen Events Center are acces-sible. Accessible public drinking fountains are also available throughout the arena.
Drop-Off Points (see map)Accessible drop-off and pick up for guests attending events at the Petersen Events Center should be made at either the front of
the building on Terrace Street or at the intersection of Allequippa Street and Sutherland Drive on the back side of the building as shown on the map. Please contact Petersen Events Center Guest Services at 412-648-3078 or email [email protected] for additional information regarding assistance at either one of these drop off points.
ElevatorsGuests with disabilities may use elevators through the Petersen Events Center. Please see the map for the locations of these elevators.
Entrance GateThe Lobby entrance off of Terrace Street is ADA accessible as shown on the map.
First Aid/Emergency Contact InformationFirst Aid is located behind Section 118/119 on the Main Concourse right next to Guest Services. Medical services are provided before, during and for a reasonable amount of time after each event.
Guest ServicesGuest Services assists all guests before, during and after each event at the Petersen Events Center. Guest Services is located behind Section 118/119 on the Main Concourse.
Mobility/Transportation Assistance A limited number of wheelchairs are available for transporting guests who are disabled to their seating location. Guests can be transported from the gates to their seats. If a wheelchair is needed for the duration of the event, guests must supply their own wheelchair. Wheelchairs cannot be reserved in advance. Upon arrival, guests can arrange for a wheelchair at any en-trance of the Petersen Events Center. Guests needing assistance
after the event should contact an usher or visit Guest Services behind Section 118/119 on the Concourse.
Restrooms (see map)There are 38 restrooms located throughout the Petersen Events Center on all floors as shown on the map. All restrooms are ADA accessible and have accessible stalls. Additionally, family restrooms are located on the Concourse Level behind Section 117 and on the Club Level behind Section 110.
Service Animals Service animals are welcome at the Petersen Events Center. A “service animal” is any dog that is individually trained to do work or perform tasks for the benefit of a guest with a disability. Disabled guests who use service animals are encouraged (but not required) to contact SMG at 412-648-3078 or email [email protected] in advance so that we may plan on how to best accommodate the needs of the guest and his or her service animal, such as making appropriate seating arrangements.
Sign LanguageGuests with hearing disabilities must make advance arrangements with SMG to provide sign language interpreters for an event. A Sign Language request must be submitted at least 10 days prior to the event. To contact SMG please call 412-648-3078 or email [email protected].
TelephonesAccessible public pay phones are located in the Lobby of the Petersen Events Center.
Ticketing and Seating (see map)Tickets for accessible seats are sold in the same manner and under the same conditions as all other ticket sales. The Panthers Ticket Office windows are located in the Main Lobby
on Terrace Street. Only tickets for Pittsburgh Athletics events can be purchased at this location. For Non-Athletic Events, the Ticket Office windows are located on the Upper Plaza outside Concourse A. Non-Pitt Athletic events are sold through Ticketmaster. Both ticket offices are easily accessible for guests with disabilities.
Accessible seating is available on all levels at the Petersen Events Center as shown on the map. These specific locations are designed to accommodate persons using a wheelchair, and may be used by disabled guests (and a limited number of companions) who require the specific features of accessible seating due to a disability. Guests with mobility concerns can sit in limited mobility seating rows that require minimal stair climbing. Additionally, the Petersen Events Center has a num-ber of designated aisle seats with retractable or removable armrests.
Guests who require accessible seating but who have tickets for non-accessible seats are encouraged to contact either The University of Pittsburgh Athletic Ticket Office at (800) 643-PITT (7488) or email [email protected] for University of Pittsburgh Athletic Events or SMG at 412-648-3078 or email [email protected] for non-Pitt Athletic Events as far in advance of the event as possible to arrange for an exchange for a comparable accessible seat, if one is available.
For more information regarding University of Pittsburgh Athlet-ic Events, you may visit www.pittsburghpanthers.com/tickets, or you may contact the Panthers Ticket Office by calling (800)643-PITT(7488) or emailing [email protected]
For more information about non-Pitt Athletic Events or if you have any questions that are not covered by this Accessibility Guide visit www.peterseneventscenter.com or call 412-648-3078 or email [email protected]
WelcomeWelcome to the Petersen Events Center, a state-of-the-art, multi-purpose sports and entertainment facility which has been built to create a fan-friendly environment for all guests.
The Information contained in this guide highlights some of the features and services available at the Petersen Events Center for guests with disabilities. Should you have any additional questions or need further assistance during an event, please visit Guest Services behind Section 118/119 on the Main Concourse. You can also contact Petersen Events Center Guest Services at 412-648-3078 or email [email protected]
Accessible Parking (see map)Events Other than Men’s Basketball Games The Bio Science Tower Garage (BST) garage is the closest accessible parking garage to the Petersen Events Center. The BST garage accessible entrance is diagonal to the front of the building on Terrace Street. A valid placard or license plate is required to park in the accessible spaces in this garage. All guests are encouraged to arrive early in an attempt to secure parking that best accommodates their needs.
Pitt Men’s Basketball gamesSeason Parking Passes – Advance sale of parking for home men’s basketball games is available on a season basis only. Fans requesting accessible season parking must be men’s basket-ball season ticket holders and are required to provide proof of need annually for accessible parking (for example, a copy of state-issued accessible placard). Timely requests for accessible parking permits will be considered and parking assigned based on Panther Club priority point rank. Requests do not carry over from other sports or from year to year. Single-game accessible parking is available on a first-come, first-served basis at the following lots: O’Hara Garage, Kaufmann Garage, and Soldiers and Sailors Garage.
