IP Phones 6900 8900 9900

2012 Cisco and/or its affiliates. All rights reserved. BRKUCC-2050 Cisco Public

Cisco Unified IP Phones: Best Practices

and Collaboration Enablement BRKUCC-2050


Session Objectives

At the end of the session, you should be able to:

Understand the Cisco Unified IP Phone Portfolio offering

Identify, understand, and configure feature updates on 6900, 8900, and 9900 series phones

Understand the feature support for E20, EX, MX, SX and C-Series devices, natively supported on Cisco Unified Communications Manager

3 3


Agenda

4

IP Phone Portfolio Overview

Release 9.2(2)

Release 9.2(3)

Release 9.3(1)

Q&A

Release 9.2(4)

Telepresence Endpoints

IP Phone Portfolio Overview


Cisco Unified IP Phone Portfolio At a Glance

6

SPA 500 Series

SPA 900 Series

SPA 500 Series

9900 Series

8900 Series

7900 Series

6900 Series

3900 Series

9900 Series

8900 Series

7900 Series

6900 Series

3900 Series

9900 Series

8900 Series

7900 Series

6900 Series

3900 Series

SPA 9000 UC500 Unified CME on ISR Unified CMBE Unified CM

Higher

PO

RTFO

LIO A

VG

LIST PR

ICE ($

USD

)

Lower Voice

IP P

HO

NE

AP

PLI

CA

TIO

NS

Voice/Video Apps

7900 Series


Cisco Unified IP Phone Portfolio

7

8900 Series

9900 Series Advanced Collaborative Media Endpoints HQ video, voice, graphical color displays

Desktop consolidation and business apps with VXI

USB, Bluetooth, Wi-Fi & Gigabit Ethernet

Energy-friendly for cost savings

Advanced Professional Media Endpoints

HQ video, voice, graphical color displays


USB, Bluetooth and Gigabit Ethernet


6900 Series Business Voice Endpoints Traditional telephony-like experience

HQ voice and video communications



Advanced Business Endpoints

Deskphone, conference and VoWLAN endpoints

HQ voice , video, large graphical displays



7900 Series

Release 9.2(2)


Features: Release 9.2(2)

All Calls on Primary Line

All Calls, Shared Line, Collapsed Call Bubble

9

8961, 9951, 9971 Phones (Oct. 2011)


All Calls on Primary Line

A frequent customer feedback was that the All Calls key, when configured, uses

up one of the available line keys on the

8961/99x1 phones, reducing the number

of speed dials or other function keys that

can be placed on the device

In 9.2(2) firmware, administrators can configure the Primary line to act like the All

Calls key.

This is configured on a per device basis

10 10


All Calls, Shared Line

Original Request:

All Calls showed wrong session bubble for two shared lines in one phone

Background:

Confusing Shared Line Caller ID

Unclear Caller and Callee display

Collapsed Call Bubbles

11 11



Scenario configuration:

Phone A (David), B (Chuck), C (Ruth). Privacy set to off on all phones

Phone As 2nd line shared with B, 3rd line shared with C

Select All Calls filter

Collapsed Call Bubbles contd

12

Phone A

12



From phone A, Call phone B: Shows the outgoing session

Collapsed Call Bubbles contd

13

Before:

13



Phone B calls phone C: On phone A, the following shows:


14

Before:

14



Phone B calls phone C: On phone A, shows alerting call as it has higher priority than another session.

Answer on phone A: On phone A, shows incoming session as it has higher priority than another session.


15

Before:

Before:

15



Configurable Call Features: Call Forwarding, Call Pickup, and Group Pickup

Additional Locale Support

16

IP Phone 3905 (Sept. 2011)


Release 9.2(2) - IP Phone 3905

Configurable Call Features: Call Forwarding, Call Pickup, and Group Pickup

Previously, Call Forwarding, Call Pickup, and Group Pickup were hard-coded features

In Release 9.2(2), you can enable or disable these features on the 3905 phone using the softkey template

Note: Softkeys are not supported on IP Phone 3905. However, the phone downloads the softkey template from Cisco Unified Communications Manager and uses the settings contained in the template

to enable or disable these features. The three features are enabled by default. The softkey template

settings affect only the three features listed here and phone ignores any other feature settings in the

softkey template.

Adding Locale Support

List in the Readme file on Cisco.com

Support for Japanese Locale came in December, 2011.

17 17



Multiple Calls Per Line

18

IP Phones 8941 and 8945 (Sept. 2011)


Multiple Calls Per Line (8941/8945)

Releases prior to 9.2(2), Maximum Number of Calls/Busy Trigger is fixed to 3/2 per line

From 9.2(2), Maximum Number of Calls/Busy Trigger is configurable and maximum up to 24/24 for 8941/8945. Each call

can be an outgoing call, incoming call or consultant call

The default settings for Maximum Number of Calls/Busy Trigger is 4/2

Maximum Calls Per Line feature on the 894x models is supported on CUCM 7.1.5 or higher release

19 19


Hold connected call Initiate 2nd call

Multiple Lines Per Call contd

20 20



PLKs as Soft Keys

FAC/CMC

Enhanced Version Negotiation for CME (SIP)

Disable Single Button Barge

phone not registered display turned off

Calling Party Normalization

Maximum CTL file size

SRST Notification

Incoming Call Toast Timer

21

6900 Series IP Phones (November 2011)

Discussed later with 894x models


Disable Single Button Barge

6900 series IP Phones support Line Key Barge since 9.2(2) release. Now, it has capability to disable Single Button Barge for customer privacy

concern

On CUCM phone configuration page, new configure item Line Key Barge is added

This parameter specifies the capability to conference into remote-in-use call, it can be configured as below:

1. Default: phone can conference(cBarge) into the call

2. Off: Disable Single Button cBarge

3. Turn on softkey: Press line key will turn on softkeys configured in call state remote-in-use of softkey template, then user can choose to cBarge into the call (if configured) or start a new call

22 22

Release 9.2(3)



Default Back to All Calls

One Touch Private Line Automatic Ringdown (PLAR)

Alerting Calls Filter

Busy Lamp Field for Call Lists

Enable Video On/Off

Call History for Shared Line

VPN for Cisco Virtualization Client (VXC 211X)

Additional USB Headset Support including hold function

Headset Sidetone Control

Enhanced Version Negotiation for CME

IP Phones 8961, 9951, and 9971 (Dec. 2011)

24



Main purpose: Users want the All Calls view as default even after ending a call on another line

Old Behavior: Selecting a secondary line drives one of two configurable behaviors:

1. The phone remains on that secondary line for the next call with the secondary

lines filter view

2. The phone defaults back to primary line for the next call with the primary line filter

view

In either case, returning to All Calls requires a button press

New Behavior: The phone defaults back to All Calls filter for the next call using primary line.

25 25



A multi-level configuration in CUCM administration page to enable/disable this feature

26 26


User Experience: Default to All Calls

Second line (997112) is in focus and has an active call

27 27


User Experience: Default to All Calls

When the call ends and the second line is idle, the phone reverts to All Calls as shown below

28 28


Default to All Calls - Scenarios

The IP Phone reverts to All Calls when a call has ended on the secondary line and the phone is in idle state

Before reverting to All Calls, the phone checks to see if the All Calls or the Primary Line or the Alerting Calls filter is already selected. If it is,

then it stays at the current line

The phone also checks to see if its a group pickup session, in which case, it stays at the current line

Finally, it checks to see if All Calls on Primary Line in enabled. If so, the phone reverts to primary line

If the All Calls on Primary Line is not enabled, then the phone will revert to the All Calls

29 29


One Touch PLAR

This feature changes the line behavior if the line is configured as PLAR

(Private Line Automatic Ringdown)

Old Behavior: Using PLAR requires two key presses to activate the call

1. Select the PLAR line

2. Select a session key to process the call

New Behavior: Using PLAR requires one key press to activate the call

1.Select the PLAR line

2.The call session automatically appears and processes the call

Note:

The phone should only issue a new call from a PLAR line when that line is idle

There is no additional user or admin configuration required other than the PLAR configuration

30 30



The Alerting Calls feature allows users to view a list of all Alerting Calls in chronological order; oldest to most recent

Users interact with this feature using a programmable line key; easier to interact with Alerting Calls received across multiple phone lines

The Alerting Calls filter is configured as a Programmable Feature Key via the CUCM administration web page

This feature applies to 9971, 9951, and 8961 IP Phones

CUCM 8.6.2 or a later release is required

31 31



Step 1. Create a Phone Button Template

Configuration

32 32



Step 2. Select the template on the Phone Configuration page

Configuration (Contd.)

33 33



Step 3. Modify the button items in the template

Configuration (Contd.)

34 34


Alerting Calls User Experience

35 35



The Presence feature allows a user to monitor the real-time status of a directory number from the device of the user

This feature will allow the watcher to monitor the status from the Call History list

When the BLF for Call Lists parameter is set to Enabled, the phone line numbers in the Call History register BLF notifications and an icon appears next to each Call History item in the Call History list

The following states are monitored using this feature: Unknown

Idle

Busy

DND

36 36



In Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters)

Configuration

37 37


Busy Lamp Field for Call Lists User Experience

38 38


Enable Video On/Off

Video On/Off is added as video capabilities setting on the phone side. When video is disabled, user can make audio call only

When the video capabilities option has been enabled by the administrator from CUCM, the Video item is added in the Preferences menu to allow users to turn on/off user video capabilities on the phone. When the video

capabilities option has been disabled by the administrator, the Video menu item does not show.

This setting will not change the existing behavior of Camera Settings: Auto Transmit Video.

39 39


Enable Video On/Off

When Video Capabilities is enabled, user can find a toggle under Preferences menu.

User Experience

40 40


Enable Video On/Off

When Video Capabilities is disabled, the toggle for Video enable under Preferences menu will be removed.

User Experience (Contd.)

41 41


Call History for Shared Line

The feature is designed to provide an entry for user to track the calls happened on the other shared line phones

Phones remote call log remains the same as its shared line peers local call log, except that a label remote is added in call detail

42 42


Call History for Shared Line User Experience

(Placed Call)

Figure 1. Local log for placed call Figure 2. Remote log for placed call

43 43


Call History for Shared Line User Experience

(Received Call)

Figure 1. Local log for received call Figure 2. Remote log for received call

44 44


Call History for Shared Line Log with Multi-Leg

Figure 4. Local log with multi-leg Figure 5. Remote log with multi-leg

45 45


Call with Privacy

If a phone has set privacy on, the remote log on its shared line peer should hide the actual call information and display an empty number as

well as a Private label

Privacy setting may vary during a call, once the call gets connected, privacy change will not affect log contents

46 46


Call with Privacy (Contd.)

Figure 5. Local log for private call Figure 6. Remote log for private call

47 47


VPN for Virtualization Client (VXC 211X)

This feature enables VPN tunneling for the Cisco VXC 2111 and Cisco VXC 2112 clients when attached to a Cisco Unified IP Phone 8961, 9951

or 9971

The phone can establish a separate VPN tunnel for VXC device plugged in its PC port

All data traffic to and from the VXC is passed through that VPN tunnel

48 48


VPN for Virtualization Client (Contd.)

VPN must be enabled

VXC VPN relies on phone VPN feature; make sure that a VPN profile is applied to the phone before hand

VXC VPN can be powered up when phone is using a power brick

With Power over Ethernet Plus(PoE+) deployed on the network, the phone + Backpack can be powered solely via the network cable

9971, 9951, and 8961 phones support VXC VPN. However, only when the phone is connected to the network via an Ethernet cable VXC clients cannot use phones (9971) wireless network to establish a VPN tunnel

49 49


VXC VPN Typical Topology and Data Traffic

50 50


VXC VPN

Configure Phone VPN before enabling VXC VPN

Phone Configuration

No support for Multi-level configuration

51 51


VXC VPN

VXC is powered by the phone. In the Accessories menu, VXC should be indicated once it is recognized by the IP phone

User Experience

52 52


VXC VPN

VXC VPN Enabled or Disabled is indicated on the phone VPN menu


VXC VPN is disabled VXC VPN is enabled

53 53


VXC VPN

When PC Port Link is down, VXC VPN tunnel is disconnected


54 54


VXC VPN

When PC Port link is up, the phone prompts the user to enter credentials before setting up the VXC VPN tunnel


55 55


VXC VPN

VXC VPN is not allowed when the phone is on the wireless network (9971). In this use case, the VPN menu on the phone indicates that the

VXC VPN is tunnel is disconnected (even if the PC port is up)


56 56


VXC VPN

Both phone native tunnel and VXC tunnel are disconnected when user selects OFF from the phone menu


57 57


Headset Sidetone Control

The Headset Sidetone Controls feature lets the user adjust the headset sidetone levels from the phone preferences menu

Four levels of sidetone settings are provided: High, Normal (default), Low and Off. The Normal (default) level is the existing side tone level

This feature is for analog wired headsets only. It does not apply to BT headsets or wireless headset that control sidetone levels by their own

DSP

58 58


Headset Sidetone Control User Experience

59 59



PLKs as Soft Keys

FAC/CMC (SIP)

Enhanced Version Negotiation for CME

SSH Configurable

Enhanced Call Forward Notification


Maximum CTL File Size

SRST Notification


HTTP Download Image and Configuration

Customized Wallpaper

Assisted Directed Call Park (SIP)

Classic Ring tones

BT Handsfree profile (8945)

IP Phones 8941 and 8945 (Dec. 2011)

60


PLK as Softkey

This feature allows following Programmable Line Keys as Softkeys from release 9.2(3) on both SCCP and SIP load:

MCID

Mobility

QRT

cBarge

DND

These soft keys function the same way as corresponding PLKs

61 61


FAC/CMC (SIP Only)

8945 and 8941 IP Phones support FAC/CMC starting release 9.2(3) on SIP loads as it does on SCCP loads

Forced Authorization Code (FAC) is used to determine if a user is authorized to make a particular class of calls (such as, intrastate, interstate, international, etc.).

FAC can be triggered by a FAC enabled route pattern.

Client Matter Code (CMC) is used to associate a call with a client so that a client can be billed. Clients are assigned Client Matter Codes. CMC can be triggered by

a CMC enabled route pattern.

A route pattern can have both FAC and CMC restrictions. In that scenario, the user is prompted for FAC and then the CMC in sequence.

62 62


Enhanced Version Negotiation with CME

(SIP Only)

The Enhanced Version Negotiation with Unified CME feature allows the phone to identify the version of Unified CME with which it is operating so

that the phone can enable the correct set of supported features

63 63


Configurable SSH

The SSH Access option allows the administrator to enable or disable the SSH Access setting on the phone using Cisco Unified CM Administration

When you enable SSH access, the phone can accept SSH connections.

When you disable SSH access, SSH connections to the phone are blocked.

By default, SSH access is disabled.

64 64


Enhanced Call Forward Notification

Prior to 9.2(3) release, there was no indication for the user to know whether a call is forwarded by some other user during the ringing phase

With 9.2(3), when a forwarded call is answered, 8941 and 8945 IP Phones should not only display the caller number, but also the redirected

number (the number from which the call was redirected) and the dialed

number (the original dialed number)

Administrator can enable/disable this feature from the DN configuration on the CUCM Administration interface

65 65



This feature provides the normalization of a calling number into an E.164 number format then the called party can determine the calling partys origin without ambiguity, so phone can dial out from call history directly.

In Call History Details page, new field Alternate number is added to show E.164 number.

66 66


Maximum CTL File Size

8945 and 8941 phones support CTL file size up to 64 KBytes.

64 KBytes CTL file sizes can occur in large CUCM clusters. IP Phone shows the CTL file size under Applications Admin Settings Security Setup Trust List

67 67


SRST Notification

8945 and 8941 IP Phones support SRST notification that alerts users when the phone falls back into SRST mode

Phone shows a toast that always appears when it is in idle state. This toast could disappear when there is any user input or the phone is in non-

idle state. Upon registering back to the CUCM, the toast message goes

away

Toast message:Service interruption

68 68



The incoming call toast timer is now configurable from 3 seconds to 60 seconds. The default value is 5 seconds.

This feature would be available via a system wide admin setting - Incoming Call Toast Timer.

This parameter can be configured at three levels on CUCM:

1. System > Enterprise Phone Configuration

2. Device > Device Settings > Common Phone Profile

3. Device > Phone > Phone Configuration

69 69


HTTP Download Image and Configuration

8945 and 8941 phone download process will be enhanced by first attempting to download all files via HTTP protocol - the port of http server

used on CUCM is 6970 .

If an HTTP connection is rejected, the phone will fall back to downloading via TFTP.

If a timeout or file-not-found error is returned, the phone will proceed in the same manner as it does when these errors are returned while using

the TFTP protocol.

The fall back to TFTP will only occur if the TCP connection is rejected by the specified TFTP Server.

70 70


Customized Wallpaper

8945 and 8941 phones will support customized wallpaper using JPG or PNG format.

Administrator will select an image before downloading it to the phone from TFTP server. IP phone has the ability to preview all of images on the TFTP server when a user selects wallpaper menu on phone interface

Administrator can enable/disable end users to choose their own wallpapers for their phone on CUCM enterprise or common setting. They can also specify the default wallpaper by setting image file path on CUCM. The phone needs to reset to make the configuration take effect immediately

71 71


Assisted Directed Call Park (SIP)

Assisted directed Call Park is a transfer-based feature instead of standard Call Park which is a hold-based feature. With assisted directed call park,

an active call gets parked immediately at the directed park slot that

associates with a BLF Directed Call Park feature button.

72 72


BT Handsfree Profile (8945 Only)

IP Phone 8945 supports various Handsfree Profile features that enable you to use handsfree devices (such as Bluetooth headsets) to perform certain tasks without having to handle the phone. For example, instead of pressing Redial on the phone, users can redial a number from their Bluetooth headset according to instructions from the headset manufacturer

The following handsfree features apply to Bluetooth headsets that are used with the Cisco Unified IP Phone 8945: Answer a call End a call Change the headset volume for a call Redial Caller ID Reject Resume a held call

Handsfree devices may differ in how features are activated. Device manufacturers may also use different terms when referring to the same feature

For more information, see the manufacturer documentation

73 73


Classic Ringtones

The Classic Ringtones feature supports 29 ringtones: two embedded in the phone firmware and 27 downloaded from the Cisco Unified

Communications Manager. The supported ringtones are the same as

those supported by other Cisco Unified IP Phones

74 74

Release 9.2(4)



Enlarge Unique Call Identifier

Provide Dial Tone from Release Button

Hide Video Option

IP Phones 8961, 9951, and 9971 (March, 2012)

76


Enlarge Unique Call Identifier

This feature increases the font size of the Unique Call Identifier to the same size as the calling number.

BEFORE AFTER

77 77


Provide Dial Tone from Release Key

Old behavior: The Release key will only cause the phone to end the current call session

New behavior: If the new feature is enabled, the Release key will not only cause the phone to end the current session but also invoke the new call window

This feature applies to IP phones 9971, 9951, and 8961

78 78


Feature Configuration

This feature can be configured by the parameter Provide Dial Tone from Release Key at three levels in Cisco Unified Communications Manager Administration pages: enterprise profile, common phone profile and phone

configuration.

The default value is Disabled

79 79


User Experience New Call Window

80 80


Default Option to Hide Video

Old behavior: The phone always displayed video view once a video call is established. The user has to press Hide Video soft key to switch to the Hide Video view

New behavior: There is an option that the phone can display the Show Video or Hide Video view by default. The video is still being transmitted to the remote party when the Hide Video view is displayed

This feature does not affect other video options such as Video On/Off, Video Mute and Auto Transmit Video

This feature applies to phones with native video capabilities: 9971/9951

81 81


Feature Configuration

This feature can be configured by the parameter Hide Video By Default at three levels in Cisco Unified Communications Manager Administration

pages: enterprise profile, common phone profile and phone configuration.

The default value is Disabled.

82 82

Release 9.3(1)


Features: Release 9.3(1) IP Phones 6900 series (June, 2012) These features may require CUCM 9.0

84

Device Invoked Recording

Extension Mobility Cross Cluster Enhancement

BLF for Call Lists

Headset Sidetone control

PLK support for Queue Statistics

RTCP Behavior on Hold

View Call Logs from Shared Line

Ring Cadence Localization


Device invoked recording

Previously recording feature was initiated by CUCM or CTI: Auto recording: invoked by CUCM automatically. It cant be stopped unless the call ends Silent recording: invoked by existing CTI-silent interface. It can only be stopped from CTI

interface

In UC 9.0, recording feature has been enhanced and it can be initiated by users in two ways: Invoked by pressing Record Softkey CTI-user interface

Different from auto and silent recording, these two ways of recording can be stopped by each

other and there is an indication on phone to show that call is being recorded now

Configure Device toggle recording on the phone Set phones Built In Bridge to On Select Selective Call Recording Enabled as Recording Option Administrator configuresRecord softkey to connected call status and assign this softkey

template to the phone

IP Phones 6900 series 6921, 6941, 6945, 6961

85


The phones will supportRecordsoftkey in CONNECTED state

In connected state, upon pressing Record softkey, phone displays message Conversation is being recorded and softkey will change to Stop Recording

In recording status, press Stop Recording, softkey will stop the recording, phone will change to connected status. If the user ends the call directly, the recording will also stop

If the recording is already started silently, phone interface never changes - as if the recording never started. Upon pressing Record softkey, the phone never changes to recording state but prompts a message Recording already in progress

Recording could also be started by a CTI user. Upon invoking Start function of CTI user to start recording, phone interface changes to recording state just like when a user presses the Record softkey. If the user presses Stop Recording or invokes the Stop function of CTI user, recording will stop

When recording is established, user presses Holdhard key, the recording will be stopped automatically. Upon pressing Resume soft key, the recording will be restarted automatically.

While recording is already in progress, if a user presses the Conference hard key, recording stops automatically

If recording fails to establish, phone prompts the message Recording Failed

Device invoked recording - Scenarios

86


Extension Mobility Cross Cluster Enhancement

This is an enhancement to the existing EMCC feature. During EMCC login, phone will not change product specific configuration from VC (Visit Cluster) to HC(Home Cluster).

CUCM Side:

Product specific configurations are set in phone configuration file in three XML tags: vendorConfig, commonConfig and enterpriseConfig tags. VC TFTP will add these three tags when it builds the mini

config file

VC TFTP while building mini configuration file will include product specific configuration details of VC. There is no change in HC TFTP while building the full configuration file for IP phone

Phone Side:

IP phone that supports EMCC shall preserve its product specific configuration parameters derived from the three tags in VC mini configuration file. These parameters are cached before phone

downloads the full configuration file from HC TFTP

Phone ignores product specific configuration parameters which are present in the full configuration file that got from HC TFTP. Moreover, phone uses cached parameters obtained from VC mini

configuration file.

IP Phones 6900 series 6921, 6941, 6945, 6961

87


BLF on Call Logs

The BLF state icon will be added for each Call History item in the Call History list. The list can display the presence statuses of monitored line numbers

Phones follow the Enterprise Parameter BLF For Call Lists in enterprise parameter: If its disabled, the line numbers in the Call History list will not subscribe to the BLF

notification and the BLF states will not be shown.

If its enabled, all the line numbers in the Call History list will be monitored and the BLF states will be shown

The BLF states will notify the user that the lines are in these states: Unknown, Idle, Busy and DND. If the monitored line is out of service, the BLF state is Unknown

IP Phones 6900 series 6921, 6941, 6945, 6961

88


Headset Sidetone controls

This feature allows end user to adjust the headset side tone level. Note that side tone configuration is for wired analog headsets only

Headset sidetone configuration is added to Preferences menu and it can be accessed from Applications > Preferences > Headset sidetone

The Preferences menu includes the Headset sidetone menu options

The sidetone options include 4 levels: High, Normal, Low, and Off.

IP Phones 6900 series 6921, 6941, 6945, 6961

89


PLK support Queue Statistics

The above 6900 series phones support queue statistics for hunt lists invoked by Phone Line Key QueueStatus and displays the information on the phone

Phone will query queue statistics information from CUCM, upon receiving CUCMs response, phone will display it on phone screen. The queue statistics includes hunt pilot DN, # of callers in queue, and the longest call waiting in queue

Users can update queue statistics information by pressing Refresh softkey. Phone can exit the statistics window by pressing the exit softkey

IP Phones 6900 series 6921, 6941, 6945, 6961

90


RTCP behavior while on hold (SIP only)

Prior to 9.3(1), the above phone models closed the RTCP port if media attribute was sendonly, receiveonly, or inactive. If a call is placed on hold, media attribute in SDP will be changed to inactive, phone closes the RTCP port, in this case, gateway will detect the RTCP port is closed and drop the call

Since 9.3(1), the above SIP phones will keep RTCP port open when media attribute is changed to be sendonly, receiveonly, or inactive. That is, the directionality of the media stream has no impact on the RTCP usage

To be more elaborate, some typical scenarios are listed below assuming that the phone is making a call with destination through the media gateway:

If phone holds the call, RTP port will close, while RTCP port remains open

If phone resumes a held call, use the same port to open RTP, RTCP port keeps open, no re-open needed

If phone is put on hold, and MOH is not enabled, RTP port is closed and RTCP remain open; and when this call is resumed, RTP will reopen using the same port while RTCP is not impacted

If phone is put on hold, MOH enabled, RTP port closed and then reopened to hear music using the same port. RTCP port remains open

Both RTP and RTCP ports are closed when the call ends

IP Phones 6900 series 6901, 6911, 6921, 6941, 6945, 6961

91


View Call Logs from Shared Line

This feature enables users to view remotely received and placed calls on shared lines logged in the call history menu

To view all the call history logs, users can open the Call History application. In the Call History: Details screen, the call disposition text indicates if the call is received/placed locally or remotely

Prior to 9.3(1), users could only see the missed call logs for shared line

The general principle here is that local should log the same thing as the remote shared line appearance, and no need to identify which device performed the remote activity on the shared line appearance

Locally/Remotely Placed

Locally/Remotely Received

IP Phones 6900 series 6921, 6941, 6945, 6961

92


The above phones supported distinctive ring feature for On-net/Off-net or line based, but the ring cadence was fixed, and based on US standard only

Ring cadence in US standard is opposite to Japan standard US: 1 ring for On-net, 2 ring for Off-net Japan: 1 ring for Off-net, 2 ring for On-net

To support Japan standard, the ring cadence should be configurable according to locale. Release 9.3(1) introduces a new parameter, Ring Locale, in common profile and phone specific profile. It has two options: Default: phone uses the existing ring cadence and ringtone. Japan: phone uses Japanese ring cadence, and users cannot customize Ringtones (Ringtone menu will not appear on the phone preferences menu)

The Japan ring cadence is described as below (ring volume and frequency are the same as ring default setting) Internal call: 0.3s ON/0.3s OFF, 0.3s ON/2.1s OFF, and repeat External call: 1s ON/2s OFF, and repeat

Ring cadence localization (Japan) IP Phones 6900 series 6901, 6911, 6921, 6941, 6945, 6961

93

Telepresence Endpoints Registered to

Cisco Unified Communications Manager


Where We Are

95 95


and Where Were Going

96 96


Endpoints Can Now Be Deployed Perspective: Telepresence Endpoints on UCM and VCS

97 97

UC Manager Line-Side Features Supported on E20, EX, MX, SX and C-Series

98


Features Supported / Not Supported

Networking & QoS

Cisco Discovery Protocol

Auxiliary VLANs

Medianet: AutoQoS / Smartports

DSCP and 802.1p as per UCM service parameters

Discard 802.1Q/p tagged frames received on PC port

RTP port range as per UCM service parameters

802.1X Aux-VLAN override and MAC-Auth Bypass

x 802.1X Proxy-EAPoL Logoff Extensible Auth. Protocol

802.1X Supplicant

Provisioning

DHCP Option 150

Automatic configuration and firmware downloads

HTTP port 6970, not TFTP

device defaults and device specific loads

HTTP/SSH enable/disable

x Encrypted configuration files

Registration and Signaling

Auto-Registration

SIP - Non Secure

SIP - Digest Authentication

SIP TLS (as of TE/TC6.0)

Primary UCM node

x Secondary/Tertiary UCM nodes failover/fallback

x SRST

Register using E.164 (Directory Number)

Alpha-numeric URI (as of UCM 9.0 and TE6.0/TC6.0)

x H.323

Service Control Events

Reset / Restart / Check Config

x Firmware downloads in background

x Call Preservation

E20, EX, MX, SX and C-Series Endpoints Registered to UC Manager

99 99


Features Supported / Not Supported

Directories

Corporate Directory

Personal Favorites / Speed dials

x Personal Directory

x TMS-style hierarchical phone books

Localization

User Interface Local (chosen locally on the phone, not provisioned in UCM)

x Network locals (tones / cadences)

Shared Line Appearances (E20 only)

Remote State Notifications

Hold / Resume

cBarge

Unified Mobility

Hand-off from mobile to desk

x Hand-off from desk to mobile

Calling Features

Enbloc dialing

x Off-Hook dialing - KPML

x Forced Auth Codes / Client Matter Codes

Alpha-numeric URI dialing

+, * and # character dialing

Hold / Resume

Transfer

Blind

Attended

x Early Attended

Line Appearance

Multiple calls on single line appearance (1 active, 4 held)

x Multiple Line Appearances

Call Forwarding

Busy, No Answer, No Coverage, Unregistered

All supported only on E20 (planned for TE6.0 on EX)

x Park / Pickup

Music on Hold

Unicast

x Multicast

E20, EX, MX, SX and C-Series Endpoints Registered to UC Manager

100 100


Summary

This session helped understand:

Recent IP Phone feature additions and updates

Configuration steps associated with the new features

User Experience associated with the new features

Features on E20, EX, MX, SX, and C-Series Endpoints Registered natively to UC Manager

102


Related Sessions

A few related sessions:

BRKEVT-2802 Cisco Telepresence: deploying and provisioning video endpoints

BRKEVT-2805 Understanding and troubleshooting EX-Series Personal Telepresence systems and C-Series codecs

BRKEVT-2100 Designing and Deploying IP Video Telephony Networks

BRKEVT-2480 Cisco UC Soft clients: Deploying Cisco Jabber desktop clients

BRKEVT-2785 Understanding Cisco Unified Presence

103


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Final Thoughts

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Documents

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