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Invest Youth Business Class Presented by: Mandy Archer Blue Ridge Crossroads Small Business Development Center

Invest Youth Business Class - Downtown Wytheville, VA · Blue Ridge Crossroads SBDC 1117 E. Stuart Drive Galax, VA 24333 276.601.7727 . Mountain Empire SBDC. 3441 Mountain Empire

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  • Invest Youth Business Class

    Presented by: Mandy Archer

    Blue Ridge Crossroads Small Business Development Center

  • The Virginia SBDC Network is

    a partnership between

    U.S. Small Business Administration,

    George Mason University,

    and

    premier institutions throughout

    Virginia.

    What is the SBDC?

  • a network with 29 offices

    serving every jurisdiction in Virginia

    The SBDC is . . .an economic development program

    that assists firms in job creation, job retention, access to capital, marketing,

    start-up, expansion and survival

    an economic development programthat assists firms with access to capital,

    marketing, job creation and retention,launch and growth

    a network with local offices

    serving every jurisdiction in Virginia

    a statewide infrastructurethat is a resource to

    deploy job creation initiatives

    a statewide infrastructurethat is a resource to

    deploy technical assistance

    feet-on-the-street providing direct,

    individual, ongoing assistance

    to small businesses

    feet-on-the-street providing direct,

    individual and ongoing assistance

    to small businesses

    PresenterPresentation NotesOffer free and confidential counseling to businesses of all stages. We are here to help you start and/or grow your business.

  • AREAS OF ASSISTANCE

    Business Planning

    Industry Research

    Access to Capital

    Marketing

    Social Media / Web Marketing

    Government Contracting

    SPECIALITY PROGRAMS Commercialization Assistance

    International Trade

    Small Town & Merchant Program

  • Blue Ridge Crossroads SBDC1117 E. Stuart DriveGalax, VA 24333276.601.7727www.brceda.org

    Mountain Empire SBDC3441 Mountain Empire RoadBig Stone Gap, VA 24219-4634276.523.6529http://www.mecc.edu/sbdc/

    Roanoke Regional SBDC210 S. Jefferson StreetRoanoke, VA 24011-1702540.983.0717www.rrsbdc.org

    Southwest Virginia SBDCP.O. Box SVCCRichlands, VA 24641-1101276.964.7345https://sw.edu/workforce/

    Virginia Highlands SBDC100 VHCC DriveVA Highlands Community CollegeAbingdon, VA 24210276.739.2474www.vhcc.edu/sbdc

  • What is entrepreneurship?

  • AdventureUnpredictable

    Time Money

    ExperienceCreativity

    Most importantlyACTION!

    PresenterPresentation NotesWhat are some words to describe entrepreneurship?

    The business will not run itself. You must always take ACTION for the next step.

  • Entrepreneurship is passion, persistence, and doing what you love.

    It is a way of thinking. It is a mindset.

    PresenterPresentation NotesWhat types of personality traits do you think you need?Risk takerOk with uncertaintyManaging timeIndependentAchievement oriented

    Combination of personality traits and way of thinking.It can be learned.

    Create new ways to solve old problems.

  • Activity

  • Supply & Demand

    High Demand for product/service

    Lower the supply

    Higher the prices

    Low Demand for product/service

    Higher the supply

    Lower the prices

    PresenterPresentation NotesDo you enter an already saturated market?What can you provide or do differently?

    SOLVE THE PROBLEM?

    If not past 1:20pm go to Tell me About You.If past 1:20pm go into Drafting a BP

  • Tell me about you.Name

    School

    Grade

    Business Idea

    Do you know anyone that owns a business? Who?

  • How to Draft a Business PlanWhat is a business plan?

  • ”A business plan is informed action.

    • Brainstorming

    • Researching

    • Planning

    • Helps you identify challenges

    • Does this business help fit my goals?

  • Limited Time! Limited Resources! I need a plan!

  • Two major sections of a complete business plan.

    Written Part Executive Summary

    Business Description

    Target Customer

    Competition

    Advertising Plan

    Acquisitions

    Facility Information

    SWOT

    Organization & Management

    Pricing

    Financing of business

    Financial Part Start-up cost estimate

    Sources & Uses

    Income Statement

    **An income statement estimates your revenue and expenses.

  • Executive Summary

    Written last

    Summary of information given throughout the business plan

    Only include highlights

  • Business Description

    Describe in your own words what you would like to do.

    Why do you feel this is an idea that will work for you?

    Describe the overall concept.

  • Examples

    Example 1 I want to open an arcade and

    entertainment center.

    Example 2 Archers Games will be a family

    friendly entertainment establishment located in Wythe County. Archers Games will include old and new arcade games, virtual reality, pool tables, mini-bowling, glow in dark mini-golf and a snack bar.

  • Management Team

    What experience do you have in this industry?

    What certifications and/or licenses do you already possess?

    Have you worked in this industry before?

    What about other “key” employees? What is there background and how will they contribute to the success of your business?

    Mini-Resume

  • Target Customer

    Describe your ideal customer for your business.

    Include demographic and geographic information.

    Age

    Where they live?

    How far is your customer reach? (5 miles, 10 miles, 100 miles)

    Income

    Free time

    Average expenditures

    Who are other potential customers?

    PresenterPresentation NotesMy target customer is families and independent teens/young adults. Families with 9-14 yr olds. Independent teens / young adults 15-35 yrs old.

    Other potential customers: Company outings, team building

  • Competition

    Sometimes competition is not DIRECT.

    Who or What is the competition for Archers Games?

    Movies

    Outdoor activities

    Skating Rink

    Concerts

    Apex Center Events

    High school sporting events

  • Advertising Plan

    How do you plan to let other people know about your business?

    #1 Tool is Word of Mouth

    Social Media has changed the way word of mouth is used

    More information in your session later this afternoon.

  • Acquisitions Purchase of equipment, inventory, furniture, fixtures, etc.

    Do you already own any of the above items?

    What is the cost of these items?

    Building

    Tools

    Large and small equipment

    Desks

    Filing cabinets

  • Facility Information

    Where do you plan to conduct business?

    Online or Brick and Mortar Location?

    How much square footage will your business need? (Approximate)

    Will you need kitchen facilities?

    Are there any special considerations for utilities?

    Will you work from home?

    Does your locality allow this type of business to operate from a residence?

    Check with Wythe County or Town of Wytheville for Zoning restrictions.

  • INTERNAL

    EXTERNAL

  • Organization & Governmental Regulations

    Business Legal Organization

    More information in your next session

    Governmental Regulations

    Satisfy Federal, State and Local requirements

    Restaurants: VDH

    Barbers/Cosmetologists: DPOR

    Truck Drivers: NHTSA, Taxes, etc

  • Pricing

    How do you plan to price your goods or services?

    Will you charge hourly?

    Will you “keystone” all goods?

    How will you reach that price for service/good?

    How does it compare to your competition?

    Is it affordable?

  • Financing

    Where do you plan to obtain the money for all acquisitions, start-up costs and operating capital?

    Personal Cash

    Loan

    Savings

    Investor

  • Attachments

    Resume or background experience of all key employees

    Copies of certificates

    Lease agreements

    Guarantee of funds

  • Financials & Cash Flow

  • Cash is King Start-up Costs / Capital Requests

    Profit & Loss Statements / Income Statement

    Revenue Assumptions

    Cash Flow

    Balance Sheet

  • What are you going to prepare for this challenge?

    Start-up Needs

    Loan Assumptions

    Projected income statement

  • Start-up needs

    Sources Where do you plan to get

    the money?

    Loans

    Investment

    Equity

    Other

    Uses What are you going to use

    the money for?

    Deposits

    Licenses

    Advertising

    Equipment

    Tools

  • Business Name

    Owners Equity (Cash)Land ` Land Rent DepositVehicle Inventory Run #1 Insurance 1st paymentBuilding Building Utility Deposits Loan 1 Construction Research & DevelopmentOther Other Logo DesignOther Website Design

    Business NameLicenses/PermitsLease PaymentsMerchant Account Setup FeeCash for RegisterConsulting

    Equipment Initial Ads/PromotionsCleaning ServicesProfessional FeesOffice SuppliesMiscellaneousPatents and Trademaks

    Total Assets -$ Total Startup 0.00

    Total of Assets & Startup -$

    Working Capital (cash left over)* - Total Sources $0 Total Uses $0

    *Cash Available to Start the business operations after Asset and Operational Startup costs

    Uses Sources

    =

    Assets Start Up Costs

    Start Up Expenses

    Business Name

    SourcesUses

    Owners Equity (Cash)AssetsStart Up Costs

    Land`LandRent Deposit

    VehicleInventory Run #1Insurance 1st payment

    BuildingBuildingUtility Deposits

    Loan 1 ConstructionResearch & Development

    Other OtherLogo Design

    OtherWebsite Design

    Business Name

    Licenses/Permits

    Lease Payments

    Merchant Account Setup Fee

    Cash for Register

    Consulting

    EquipmentInitial Ads/Promotions

    Cleaning Services

    Professional Fees

    Office Supplies

    Miscellaneous

    Patents and Trademaks

    Total Assets$ - 0Total Startup 0.00

    Total of Assets & Startup$ - 0

    Working Capital (cash left over)*-

    Total Sources$0=Total Uses$0

    *Cash Available to Start the business operations after Asset and Operational Startup costs

    Loan 1

    Client Name

    Loan Amortization Schedule

    Loan Description:

    Interest1.00%

    Loan Amt.

    Term20

    Payment$0.00

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$0.00$0.00$0.0037$0.00$0.00$0.00

    2$0.00$0.00$0.0038$0.00$0.00$0.00

    3$0.00$0.00$0.0039$0.00$0.00$0.00

    4$0.00$0.00$0.0040$0.00$0.00$0.00

    5$0.00$0.00$0.0041$0.00$0.00$0.00

    6$0.00$0.00$0.0042$0.00$0.00$0.00

    7$0.00$0.00$0.0043$0.00$0.00$0.00

    8$0.00$0.00$0.0044$0.00$0.00$0.00

    9$0.00$0.00$0.0045$0.00$0.00$0.00

    10$0.00$0.00$0.0046$0.00$0.00$0.00

    11$0.00$0.00$0.0047$0.00$0.00$0.00

    12$0.00$0.00$0.0048$0.00$0.00$0.00

    13$0.00$0.00$0.0049$0.00$0.00$0.00

    14$0.00$0.00$0.0050$0.00$0.00$0.00

    15$0.00$0.00$0.0051$0.00$0.00$0.00

    16$0.00$0.00$0.0052$0.00$0.00$0.00

    17$0.00$0.00$0.0053$0.00$0.00$0.00

    18$0.00$0.00$0.0054$0.00$0.00$0.00

    19$0.00$0.00$0.0055$0.00$0.00$0.00

    20$0.00$0.00$0.0056$0.00$0.00$0.00

    21$0.00$0.00$0.0057$0.00$0.00$0.00

    22$0.00$0.00$0.0058$0.00$0.00$0.00

    23$0.00$0.00$0.0059$0.00$0.00$0.00

    24$0.00$0.00$0.0060$0.00$0.00$0.00

    25$0.00$0.00$0.00

    26$0.00$0.00$0.00

    27$0.00$0.00$0.00

    28$0.00$0.00$0.00

    29$0.00$0.00$0.00

    30$0.00$0.00$0.00

    31$0.00$0.00$0.00

    32$0.00$0.00$0.00

    33$0.00$0.00$0.00

    34$0.00$0.00$0.00

    35$0.00$0.00$0.00

    36$0.00$0.00$0.00

    YearInterestPrincipal

    ---------------------------------------------

    1$0.00$0.00$0.00

    2$0.00$0.00

    3$0.00$0.00

    4$0.00$0.00

    5$0.00$0.00

    --

    Total$0.00$0.00

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Loan 2

    Client Name

    Loan Amortization Schedule

    Loan Description:

    Interest1.00%Prime Rate3.25%

    Loan Amt.

    Term20

    Payment$0.00

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$0.00$0.00$0.0037$0.00$0.00$0.00

    2$0.00$0.00$0.0038$0.00$0.00$0.00

    3$0.00$0.00$0.0039$0.00$0.00$0.00

    4$0.00$0.00$0.0040$0.00$0.00$0.00

    5$0.00$0.00$0.0041$0.00$0.00$0.00

    6$0.00$0.00$0.0042$0.00$0.00$0.00

    7$0.00$0.00$0.0043$0.00$0.00$0.00

    8$0.00$0.00$0.0044$0.00$0.00$0.00

    9$0.00$0.00$0.0045$0.00$0.00$0.00

    10$0.00$0.00$0.0046$0.00$0.00$0.00

    11$0.00$0.00$0.0047$0.00$0.00$0.00

    12$0.00$0.00$0.0048$0.00$0.00$0.00

    13$0.00$0.00$0.0049$0.00$0.00$0.00

    14$0.00$0.00$0.0050$0.00$0.00$0.00

    15$0.00$0.00$0.0051$0.00$0.00$0.00

    16$0.00$0.00$0.0052$0.00$0.00$0.00

    17$0.00$0.00$0.0053$0.00$0.00$0.00

    18$0.00$0.00$0.0054$0.00$0.00$0.00

    19$0.00$0.00$0.0055$0.00$0.00$0.00

    20$0.00$0.00$0.0056$0.00$0.00$0.00

    21$0.00$0.00$0.0057$0.00$0.00$0.00

    22$0.00$0.00$0.0058$0.00$0.00$0.00

    23$0.00$0.00$0.0059$0.00$0.00$0.00

    24$0.00$0.00$0.0060$0.00$0.00$0.00

    25$0.00$0.00$0.00

    26$0.00$0.00$0.00

    27$0.00$0.00$0.00

    28$0.00$0.00$0.00

    29$0.00$0.00$0.00

    30$0.00$0.00$0.00

    31$0.00$0.00$0.00

    32$0.00$0.00$0.00

    33$0.00$0.00$0.00

    34$0.00$0.00$0.00

    35$0.00$0.00$0.00

    36$0.00$0.00$0.00

    YearInterestPrincipal

    ---------------------------------------------

    1$0.00$0.00$0.00

    2$0.00$0.00

    3$0.00$0.00

    4$0.00$0.00

    5$0.00$0.00

    --

    Total$0.00$0.00

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Year 1

    Cash Flow Projections-Year 1Beginning CashJANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) -$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available000000000000$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor Models$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes (12% of payroll)000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    $ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ -$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Year 1 Net Income$ - 0

    Year 2

    Cash Flow Projections-Year 2JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available000000000000$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Website$ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand $ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Year 2 Net Income$ - 0

    Year 3

    Cash Flow Projection-Year 3JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available000000000000$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Year 3 Net Income$ - 0

  • Business Name

    Owners Equity (Cash) 7,500.00 Land ` Land Rent Deposit 2,000.00Vehicle Inventory 1,000.00 Insurance 1st payment 500.00Building Building Utility Deposits 500.00Loan 1 10,000.00 Construction Research & DevelopmentOther Other Logo Design 75.00Other Website Design 300.00

    Business NameLicenses/Permits 150.00Lease PaymentsMerchant Account Setup FeeCash for RegisterConsulting

    Equipment Initial Ads/PromotionsGames 8,000.00 Cleaning ServicesFF&E 3,000.00 Professional Fees

    Office SuppliesMiscellaneousPatents and Trademaks

    Total Assets 12,000.00$ Total Startup 3,525.00

    Total of Assets & Startup 15,525.00$

    Working Capital (cash left over)* 1,975 Total Sources $17,500 Total Uses $17,500

    *Cash Available to Start the business operations after Asset and Operational Startup costs

    Uses Sources

    =

    Archers Games

    Assets Start Up Costs

    Start Up Expenses

    Business NameArchers Games

    SourcesUses

    Owners Equity (Cash)7,500.00AssetsStart Up Costs

    Land`LandRent Deposit2,000.00

    VehicleInventory1,000.00Insurance 1st payment500.00

    BuildingBuildingUtility Deposits500.00

    Loan 110,000.00 ConstructionResearch & Development

    Other OtherLogo Design75.00

    OtherWebsite Design300.00

    Business Name

    Licenses/Permits150.00

    Lease Payments

    Merchant Account Setup Fee

    Cash for Register

    Consulting

    EquipmentInitial Ads/Promotions

    Games8,000.00Cleaning Services

    FF&E3,000.00Professional Fees

    Office Supplies

    Miscellaneous

    Patents and Trademaks

    Total Assets$ 12,000.00Total Startup 3,525.00

    Total of Assets & Startup$ 15,525.00

    Working Capital (cash left over)*1,975

    Total Sources$17,500=Total Uses$17,500

    *Cash Available to Start the business operations after Asset and Operational Startup costs

    Loan 1

    Archers Games

    Loan Amortization Schedule

    Loan Description:Equipment, FF&E

    Interest5.00%

    Loan Amt.10,000

    Term5

    Payment$188.71

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$41.67$147.05$9,852.9537$17.92$170.79$4,130.70

    2$41.05$147.66$9,705.3038$17.21$171.50$3,959.20

    3$40.44$148.27$9,557.0239$16.50$172.22$3,786.98

    4$39.82$148.89$9,408.1340$15.78$172.93$3,614.05

    5$39.20$149.51$9,258.6241$15.06$173.65$3,440.40

    6$38.58$150.13$9,108.4842$14.33$174.38$3,266.02

    7$37.95$150.76$8,957.7243$13.61$175.10$3,090.92

    8$37.32$151.39$8,806.3444$12.88$175.83$2,915.08

    9$36.69$152.02$8,654.3245$12.15$176.57$2,738.52

    10$36.06$152.65$8,501.6646$11.41$177.30$2,561.21

    11$35.42$153.29$8,348.3747$10.67$178.04$2,383.17

    12$34.78$153.93$8,194.4548$9.93$178.78$2,204.39

    13$34.14$154.57$8,039.8849$9.18$179.53$2,024.86

    14$33.50$155.21$7,884.6750$8.44$180.28$1,844.59

    15$32.85$155.86$7,728.8151$7.69$181.03$1,663.56

    16$32.20$156.51$7,572.3052$6.93$181.78$1,481.78

    17$31.55$157.16$7,415.1453$6.17$182.54$1,299.24

    18$30.90$157.82$7,257.3254$5.41$183.30$1,115.94

    19$30.24$158.47$7,098.8555$4.65$184.06$931.88

    20$29.58$159.13$6,939.7156$3.88$184.83$747.05

    21$28.92$159.80$6,779.9257$3.11$185.60$561.45

    22$28.25$160.46$6,619.4558$2.34$186.37$375.08

    23$27.58$161.13$6,458.3259$1.56$187.15$187.93

    24$26.91$161.80$6,296.5260$0.78$187.93($0.00)

    25$26.24$162.48$6,134.04

    26$25.56$163.15$5,970.89

    27$24.88$163.83$5,807.06

    28$24.20$164.52$5,642.54

    29$23.51$165.20$5,477.34

    30$22.82$165.89$5,311.45

    31$22.13$166.58$5,144.87

    32$21.44$167.28$4,977.59

    33$20.74$167.97$4,809.62

    34$20.04$168.67$4,640.95

    35$19.34$169.38$4,471.57

    36$18.63$170.08$4,301.49

    YearInterestPrincipal

    ---------------------------------------------

    1$459.00$1,805.55$2,264.55

    2$366.62$1,897.93

    3$269.52$1,995.03

    4$167.45$2,097.10

    5$60.16$2,204.39

    --

    Total$1,095.13$5,698.51

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Loan 2

    Client Name

    Loan Amortization Schedule

    Loan Description:

    Interest1.00%Prime Rate3.25%

    Loan Amt.

    Term20

    Payment$0.00

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$0.00$0.00$0.0037$0.00$0.00$0.00

    2$0.00$0.00$0.0038$0.00$0.00$0.00

    3$0.00$0.00$0.0039$0.00$0.00$0.00

    4$0.00$0.00$0.0040$0.00$0.00$0.00

    5$0.00$0.00$0.0041$0.00$0.00$0.00

    6$0.00$0.00$0.0042$0.00$0.00$0.00

    7$0.00$0.00$0.0043$0.00$0.00$0.00

    8$0.00$0.00$0.0044$0.00$0.00$0.00

    9$0.00$0.00$0.0045$0.00$0.00$0.00

    10$0.00$0.00$0.0046$0.00$0.00$0.00

    11$0.00$0.00$0.0047$0.00$0.00$0.00

    12$0.00$0.00$0.0048$0.00$0.00$0.00

    13$0.00$0.00$0.0049$0.00$0.00$0.00

    14$0.00$0.00$0.0050$0.00$0.00$0.00

    15$0.00$0.00$0.0051$0.00$0.00$0.00

    16$0.00$0.00$0.0052$0.00$0.00$0.00

    17$0.00$0.00$0.0053$0.00$0.00$0.00

    18$0.00$0.00$0.0054$0.00$0.00$0.00

    19$0.00$0.00$0.0055$0.00$0.00$0.00

    20$0.00$0.00$0.0056$0.00$0.00$0.00

    21$0.00$0.00$0.0057$0.00$0.00$0.00

    22$0.00$0.00$0.0058$0.00$0.00$0.00

    23$0.00$0.00$0.0059$0.00$0.00$0.00

    24$0.00$0.00$0.0060$0.00$0.00$0.00

    25$0.00$0.00$0.00

    26$0.00$0.00$0.00

    27$0.00$0.00$0.00

    28$0.00$0.00$0.00

    29$0.00$0.00$0.00

    30$0.00$0.00$0.00

    31$0.00$0.00$0.00

    32$0.00$0.00$0.00

    33$0.00$0.00$0.00

    34$0.00$0.00$0.00

    35$0.00$0.00$0.00

    36$0.00$0.00$0.00

    YearInterestPrincipal

    ---------------------------------------------

    1$0.00$0.00$0.00

    2$0.00$0.00

    3$0.00$0.00

    4$0.00$0.00

    5$0.00$0.00

    --

    Total$0.00$0.00

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Year 1

    Cash Flow Projections-Year 1Beginning CashJANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available1,9751,9751,9751,9751,9751,9751,9751,9751,9751,9751,9751,975$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor Models$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes (12% of payroll)000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    $ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975

    Year 1 Net Income$ - 0

    Year 2

    Cash Flow Projections-Year 2JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available1,9751,9751,9751,9751,9751,9751,9751,9751,9751,9751,9751,975$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Website$ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand $ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975

    Year 2 Net Income$ - 0

    Year 3

    Cash Flow Projection-Year 3JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available1,9751,9751,9751,9751,9751,9751,9751,9751,9751,9751,9751,975$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975$ 1,975

    Year 3 Net Income$ - 0

  • Loan AssumptionsUse a loan calculator to determine loan payment (interest and principal)

    Client NameLoan Amortization Schedule

    Loan Description:

    Interest 1.00%Loan Amt.Term 20Payment $0.00

    Payment Interest Principal Balance------------- ------------- ------------- -------------

    1 $0.00 $0.00 $0.002 $0.00 $0.00 $0.003 $0.00 $0.00 $0.00

    Archers GamesLoan Amortization Schedule

    Loan Description: Equipment, FF&E

    Interest 5.00%Loan Amt. 10,000 Term 5Payment $188.71

    Payment Interest Principal Balance------------- ------------- ------------- -------------

    1 $41.67 $147.05 $9,852.952 $41.05 $147.66 $9,705.303 $40.44 $148.27 $9,557.024 $39.82 $148.89 $9,408.13

    Start Up Expenses

    Business Name

    SourcesUses

    Owners Equity (Cash)AssetsStart Up Costs

    Land`LandRent Deposit

    VehicleInventory Run #1Insurance 1st payment

    BuildingBuildingUtility Deposits

    Loan 1 ConstructionResearch & Development

    Other OtherLogo Design

    OtherWebsite Design

    Business Name

    Licenses/Permits

    Lease Payments

    Merchant Account Setup Fee

    Cash for Register

    Consulting

    EquipmentInitial Ads/Promotions

    Cleaning Services

    Professional Fees

    Office Supplies

    Miscellaneous

    Patents and Trademaks

    Total Assets$ - 0Total Startup 0.00

    Total of Assets & Startup$ - 0

    Working Capital (cash left over)*-

    Total Sources$0=Total Uses$0

    *Cash Available to Start the business operations after Asset and Operational Startup costs

    Loan 1

    Client Name

    Loan Amortization Schedule

    Loan Description:

    Interest1.00%

    Loan Amt.

    Term20

    Payment$0.00

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$0.00$0.00$0.0037$0.00$0.00$0.00

    2$0.00$0.00$0.0038$0.00$0.00$0.00

    3$0.00$0.00$0.0039$0.00$0.00$0.00

    4$0.00$0.00$0.0040$0.00$0.00$0.00

    5$0.00$0.00$0.0041$0.00$0.00$0.00

    6$0.00$0.00$0.0042$0.00$0.00$0.00

    7$0.00$0.00$0.0043$0.00$0.00$0.00

    8$0.00$0.00$0.0044$0.00$0.00$0.00

    9$0.00$0.00$0.0045$0.00$0.00$0.00

    10$0.00$0.00$0.0046$0.00$0.00$0.00

    11$0.00$0.00$0.0047$0.00$0.00$0.00

    12$0.00$0.00$0.0048$0.00$0.00$0.00

    13$0.00$0.00$0.0049$0.00$0.00$0.00

    14$0.00$0.00$0.0050$0.00$0.00$0.00

    15$0.00$0.00$0.0051$0.00$0.00$0.00

    16$0.00$0.00$0.0052$0.00$0.00$0.00

    17$0.00$0.00$0.0053$0.00$0.00$0.00

    18$0.00$0.00$0.0054$0.00$0.00$0.00

    19$0.00$0.00$0.0055$0.00$0.00$0.00

    20$0.00$0.00$0.0056$0.00$0.00$0.00

    21$0.00$0.00$0.0057$0.00$0.00$0.00

    22$0.00$0.00$0.0058$0.00$0.00$0.00

    23$0.00$0.00$0.0059$0.00$0.00$0.00

    24$0.00$0.00$0.0060$0.00$0.00$0.00

    25$0.00$0.00$0.00

    26$0.00$0.00$0.00

    27$0.00$0.00$0.00

    28$0.00$0.00$0.00

    29$0.00$0.00$0.00

    30$0.00$0.00$0.00

    31$0.00$0.00$0.00

    32$0.00$0.00$0.00

    33$0.00$0.00$0.00

    34$0.00$0.00$0.00

    35$0.00$0.00$0.00

    36$0.00$0.00$0.00

    YearInterestPrincipal

    ---------------------------------------------

    1$0.00$0.00$0.00

    2$0.00$0.00

    3$0.00$0.00

    4$0.00$0.00

    5$0.00$0.00

    --

    Total$0.00$0.00

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Loan 2

    Client Name

    Loan Amortization Schedule

    Loan Description:

    Interest1.00%Prime Rate3.25%

    Loan Amt.

    Term20

    Payment$0.00

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$0.00$0.00$0.0037$0.00$0.00$0.00

    2$0.00$0.00$0.0038$0.00$0.00$0.00

    3$0.00$0.00$0.0039$0.00$0.00$0.00

    4$0.00$0.00$0.0040$0.00$0.00$0.00

    5$0.00$0.00$0.0041$0.00$0.00$0.00

    6$0.00$0.00$0.0042$0.00$0.00$0.00

    7$0.00$0.00$0.0043$0.00$0.00$0.00

    8$0.00$0.00$0.0044$0.00$0.00$0.00

    9$0.00$0.00$0.0045$0.00$0.00$0.00

    10$0.00$0.00$0.0046$0.00$0.00$0.00

    11$0.00$0.00$0.0047$0.00$0.00$0.00

    12$0.00$0.00$0.0048$0.00$0.00$0.00

    13$0.00$0.00$0.0049$0.00$0.00$0.00

    14$0.00$0.00$0.0050$0.00$0.00$0.00

    15$0.00$0.00$0.0051$0.00$0.00$0.00

    16$0.00$0.00$0.0052$0.00$0.00$0.00

    17$0.00$0.00$0.0053$0.00$0.00$0.00

    18$0.00$0.00$0.0054$0.00$0.00$0.00

    19$0.00$0.00$0.0055$0.00$0.00$0.00

    20$0.00$0.00$0.0056$0.00$0.00$0.00

    21$0.00$0.00$0.0057$0.00$0.00$0.00

    22$0.00$0.00$0.0058$0.00$0.00$0.00

    23$0.00$0.00$0.0059$0.00$0.00$0.00

    24$0.00$0.00$0.0060$0.00$0.00$0.00

    25$0.00$0.00$0.00

    26$0.00$0.00$0.00

    27$0.00$0.00$0.00

    28$0.00$0.00$0.00

    29$0.00$0.00$0.00

    30$0.00$0.00$0.00

    31$0.00$0.00$0.00

    32$0.00$0.00$0.00

    33$0.00$0.00$0.00

    34$0.00$0.00$0.00

    35$0.00$0.00$0.00

    36$0.00$0.00$0.00

    YearInterestPrincipal

    ---------------------------------------------

    1$0.00$0.00$0.00

    2$0.00$0.00

    3$0.00$0.00

    4$0.00$0.00

    5$0.00$0.00

    --

    Total$0.00$0.00

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Year 1

    Cash Flow Projections-Year 1Beginning CashJANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) -$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available000000000000$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor Models$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes (12% of payroll)000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    $ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ -$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Year 1 Net Income$ - 0

    Year 2

    Cash Flow Projections-Year 2JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available000000000000$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Website$ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand $ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Year 2 Net Income$ - 0

    Year 3

    Cash Flow Projection-Year 3JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available000000000000$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Year 3 Net Income$ - 0

    Start Up Expenses

    Business NameArchers Games

    SourcesUses

    Owners Equity (Cash)5,000.00AssetsStart Up Costs

    Land`LandRent Deposit2,000.00

    VehicleInventory Run #1Insurance 1st payment500.00

    BuildingBuildingUtility Deposits500.00

    Loan 110,000.00 ConstructionResearch & Development

    Other OtherLogo Design75.00

    OtherWebsite Design300.00

    Business Name

    Licenses/Permits150.00

    Lease Payments

    Merchant Account Setup Fee

    Cash for Register

    Consulting

    EquipmentInitial Ads/Promotions

    Games8,000.00Cleaning Services

    FF&E3,000.00Professional Fees

    Office Supplies

    Miscellaneous

    Patents and Trademaks

    Total Assets$ 11,000.00Total Startup 3,525.00

    Total of Assets & Startup$ 14,525.00

    Working Capital (cash left over)*475

    Total Sources$15,000=Total Uses$15,000

    *Cash Available to Start the business operations after Asset and Operational Startup costs

    Loan 1

    Archers Games

    Loan Amortization Schedule

    Loan Description:Equipment, FF&E

    Interest5.00%

    Loan Amt.10,000

    Term5

    Payment$188.71

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$41.67$147.05$9,852.9537$17.92$170.79$4,130.70

    2$41.05$147.66$9,705.3038$17.21$171.50$3,959.20

    3$40.44$148.27$9,557.0239$16.50$172.22$3,786.98

    4$39.82$148.89$9,408.1340$15.78$172.93$3,614.05

    5$39.20$149.51$9,258.6241$15.06$173.65$3,440.40

    6$38.58$150.13$9,108.4842$14.33$174.38$3,266.02

    7$37.95$150.76$8,957.7243$13.61$175.10$3,090.92

    8$37.32$151.39$8,806.3444$12.88$175.83$2,915.08

    9$36.69$152.02$8,654.3245$12.15$176.57$2,738.52

    10$36.06$152.65$8,501.6646$11.41$177.30$2,561.21

    11$35.42$153.29$8,348.3747$10.67$178.04$2,383.17

    12$34.78$153.93$8,194.4548$9.93$178.78$2,204.39

    13$34.14$154.57$8,039.8849$9.18$179.53$2,024.86

    14$33.50$155.21$7,884.6750$8.44$180.28$1,844.59

    15$32.85$155.86$7,728.8151$7.69$181.03$1,663.56

    16$32.20$156.51$7,572.3052$6.93$181.78$1,481.78

    17$31.55$157.16$7,415.1453$6.17$182.54$1,299.24

    18$30.90$157.82$7,257.3254$5.41$183.30$1,115.94

    19$30.24$158.47$7,098.8555$4.65$184.06$931.88

    20$29.58$159.13$6,939.7156$3.88$184.83$747.05

    21$28.92$159.80$6,779.9257$3.11$185.60$561.45

    22$28.25$160.46$6,619.4558$2.34$186.37$375.08

    23$27.58$161.13$6,458.3259$1.56$187.15$187.93

    24$26.91$161.80$6,296.5260$0.78$187.93($0.00)

    25$26.24$162.48$6,134.04

    26$25.56$163.15$5,970.89

    27$24.88$163.83$5,807.06

    28$24.20$164.52$5,642.54

    29$23.51$165.20$5,477.34

    30$22.82$165.89$5,311.45

    31$22.13$166.58$5,144.87

    32$21.44$167.28$4,977.59

    33$20.74$167.97$4,809.62

    34$20.04$168.67$4,640.95

    35$19.34$169.38$4,471.57

    36$18.63$170.08$4,301.49

    YearInterestPrincipal

    ---------------------------------------------

    1$459.00$1,805.55$2,264.55

    2$366.62$1,897.93

    3$269.52$1,995.03

    4$167.45$2,097.10

    5$60.16$2,204.39

    --

    Total$1,095.13$5,698.51

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Loan 2

    Client Name

    Loan Amortization Schedule

    Loan Description:

    Interest1.00%Prime Rate3.25%

    Loan Amt.

    Term20

    Payment$0.00

    PaymentInterestPrincipalBalancePaymentInterestPrincipalBalance

    --------------------------------------------------------------------------------------------------------

    1$0.00$0.00$0.0037$0.00$0.00$0.00

    2$0.00$0.00$0.0038$0.00$0.00$0.00

    3$0.00$0.00$0.0039$0.00$0.00$0.00

    4$0.00$0.00$0.0040$0.00$0.00$0.00

    5$0.00$0.00$0.0041$0.00$0.00$0.00

    6$0.00$0.00$0.0042$0.00$0.00$0.00

    7$0.00$0.00$0.0043$0.00$0.00$0.00

    8$0.00$0.00$0.0044$0.00$0.00$0.00

    9$0.00$0.00$0.0045$0.00$0.00$0.00

    10$0.00$0.00$0.0046$0.00$0.00$0.00

    11$0.00$0.00$0.0047$0.00$0.00$0.00

    12$0.00$0.00$0.0048$0.00$0.00$0.00

    13$0.00$0.00$0.0049$0.00$0.00$0.00

    14$0.00$0.00$0.0050$0.00$0.00$0.00

    15$0.00$0.00$0.0051$0.00$0.00$0.00

    16$0.00$0.00$0.0052$0.00$0.00$0.00

    17$0.00$0.00$0.0053$0.00$0.00$0.00

    18$0.00$0.00$0.0054$0.00$0.00$0.00

    19$0.00$0.00$0.0055$0.00$0.00$0.00

    20$0.00$0.00$0.0056$0.00$0.00$0.00

    21$0.00$0.00$0.0057$0.00$0.00$0.00

    22$0.00$0.00$0.0058$0.00$0.00$0.00

    23$0.00$0.00$0.0059$0.00$0.00$0.00

    24$0.00$0.00$0.0060$0.00$0.00$0.00

    25$0.00$0.00$0.00

    26$0.00$0.00$0.00

    27$0.00$0.00$0.00

    28$0.00$0.00$0.00

    29$0.00$0.00$0.00

    30$0.00$0.00$0.00

    31$0.00$0.00$0.00

    32$0.00$0.00$0.00

    33$0.00$0.00$0.00

    34$0.00$0.00$0.00

    35$0.00$0.00$0.00

    36$0.00$0.00$0.00

    YearInterestPrincipal

    ---------------------------------------------

    1$0.00$0.00$0.00

    2$0.00$0.00

    3$0.00$0.00

    4$0.00$0.00

    5$0.00$0.00

    --

    Total$0.00$0.00

    =====================

    Note…..

    The Small Business Development Center (SBDC) has prepared this financial statement as of 11/23/2014 based on

    information and assumptions provided by management. Neither the SBDC nor its personnel are licensed by the State

    of Minnesota to practice public accounting and therefore express no opinion or any other form of assurance on

    the statement or underlying assumptions.

    &8Template material is licensed under the Creative Commons License.&8http://creativecommons.org/licenses/by-nc-sa/3.0/legalcode&8Templates created by UMD Center for Economic Development, Jennifer Pontinen, Jenny Herman and Richard Braun.

    Year 1

    Cash Flow Projections-Year 1Beginning CashJANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available475475475475475475475475475475475475$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor Models$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes (12% of payroll)000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    $ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475

    Year 1 Net Income$ - 0

    Year 2

    Cash Flow Projections-Year 2JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available475475475475475475475475475475475475$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments (P&I)$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Website$ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand $ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475

    Year 2 Net Income$ - 0

    Year 3

    Cash Flow Projection-Year 3JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDECYear Total

    1. Cash on Hand (beginning of month) $ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475

    Cash Income:

    Income 1$ - 0

    Income 2$ - 0

    Income 3$ - 0

    Total Cash Available475475475475475475475475475475475475$ - 0

    Cash Paid Out

    Advertising$ - 0

    Accounting$ - 0

    Bad Debts$ - 0

    Bank Charges$ - 0

    Car Rental$ - 0

    Cell Phone and/or Land Line$ - 0

    Cleaning$ - 0

    Commissions$ - 0

    Consulting$ - 0

    Contract Labor$ - 0

    Credit Card Fees 3%$ - 0

    Donations$ - 0

    Dues & Subscriptions$ - 0

    Education$ - 0

    Employee Benefits$ - 0

    Freight$ - 0

    Garbage$ - 0

    Gas (Vehicle)$ - 0

    Insurance$ - 0

    Internet$ - 0

    Inventory Purchases$ - 0

    Liability Insurance $ - 0

    Loan Payments$ - 0

    Office Supplies$ - 0

    Outside Services$ - 0

    Payroll Hourly$ - 0

    Payroll Salary$ - 0

    Payroll Taxes 12% of payroll000000000000$ - 0

    Parking$ - 0

    Postage$ - 0

    Printing$ - 0

    Property Insurance$ - 0

    Real Estate Taxes$ - 0

    Refunds$ - 0

    Rent/Lease$ - 0

    Repairs/Maintenance$ - 0

    Research & Development$ - 0

    Security System$ - 0

    Shop Supplies $ - 0

    Snow Plowing$ - 0

    Tools$ - 0

    Travel$ - 0

    Utilities$ - 0

    Vehicle Insurance $ - 0

    Water,Garbage,other Utilities$ - 0

    Other $ - 0

    Other $ - 0

    Other $ - 0

    Subtotal$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Capital Purchases/Inventory$ - 0

    Owner Draw$ - 0

    Total Cash Paid Out$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0$ - 0

    Cash on Hand (end of month)$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475$ 475

    Year 3 Net Income$ - 0

  • Revenue Assumptions

    This is not included as a separate page but should be part of your final business plan.

    How much will you make? Why do you think you will make that amount?

    Will it be the same every month?

  • Archers Games I plan to charge $5 per person for 1 hour of play.

    I will be open 4 hours per day for 7 days per week.

    I can accommodate up to 30 people at one time.

    Assume full occupancy and serve 120 people per day.

    Max revenue:

    $5 x 30 people = $150

    $150 x 4 hours per day = $600

    $600 per day x 7 days per week = $4,200 per week max revenue

    $16,800 monthly revenue

    Will I be maxed out every day all week long?

  • Service Hourly Fees Example: Website Developer

    I want to earn $25,000 per year as take home salary

    I have $500 per month expenses for rent, utilities, office supplies, software fees

    Estimate taxes at 50% of the take home salary: $12,500

    Total Yearly Expenses: $25,000 + $12,500 + $6,000 = $43,500

    I do not want to work more than 40 hours per week and I want 2 weeks off per year with no work

    2,000 hours per year

    $43,500 / 2,000 = $21.75 per hour

  • Expenses

    Research and/or best guesses

    Don’t forgot Costs of Goods if it is a product

    Industry standards can be very helpful

    Example: What is the average advertising budget for a bowling alley?

    1.12% of gross profit

    If I gross $16,800 per month I should probably spend $200 per month on advertising.

    Should that be more in the beginning?

  • Customer Service & Operations

  • 4 Principles of Great Customer Service

    AttitudeService

    ConsistencyTeamwork

  • ATTITUDE

    How you THINKabout the customer is how you will TREATthe customer?

  • SERVICE

    I’ve learned that people will forget what you said, people will forget what you did, but people will

    never forget how you made them feel.

    ~ Maya Angelou

  • External• Those who buy your

    goods and/or services

    Internal• Those with whom

    you work every day – your teammates

    Know your customer

  • 3 Faces of Customers(External and Internal)

    • 1. *Advocate ---

    • 2. *Apathetic --------------

    • 3. *Assassin -----

    *Satisfaction

    Chris Denove and James D. Power IV

    PresenterPresentation NotesADVOCATE:These are our best customers – the ones who return to our business time again, because they LIKE doing business with us. We have proven to them that we are their advocate – we are there to help, especially when things go wrong. In return, this customer will come more often than others, he will spend more money than others, he will tell his friends and family why they, too, should do business with us – AND, he will forgive us when something goes wrong – Because we are his Advocate, he is our advocate.

    APATHETIC:This customer may have only visited our business once. During this visit, nothing went wrong. He received the goods or services that he paid for. But, there was no human connection – this was a transaction, not a relationship. So, when he goes home he does NOT recommend us to his friends and family, he would switch to our competitor in a minute for a $5 coupon and when something goes wrong, he will demand restitution – we have not done anything to show him that our number one concern is for his satisfaction – we have not demonstrated that we want to be his advocate – therefore, he will not be ours.

    ASSASSIN:This is the customer who feels that he has been treated poorly and will not rest until he has told everyone he knows that they should not patronize our business. He feels unappreciated and wants the world to know it.

    These are also the faces of your INTERNAL CUSTOMER – these are YOUR faces.

  • 7 out of 10 complaining customers WILL do business with you again IF you resolve the complaint in their favor.

    _______________________

    If you resolve it on the spot, 95% will do business with you again.

    PresenterPresentation NotesQuick resolutions to problems is the BEST way to guarantee that customers will continue to do business with us.

  • CONSISTENCY

    We are what we repeatedly do. Excellence then is not an act, buthabit.

    Aristotle

    PresenterPresentation NotesWe must continually strive EVERY DAY to live our lives to the fullest.

    Learn to CONSISTENTLY take time for yourself, so that you can be there to take care of others. If you make this one commitment, you will be amazed at the energy and desire you have to serve your family, your friends, your teammates and your customers.

  • Consistency Customers come back because they liked the way they were

    treated during their last visit.

    Set high standards and stick to them!

    Train your employees to stick to those standards every time to make sure every experience is a positive one.

    PresenterPresentation NotesDo we say an aisle number we think or do we walk the customer to the item?

  • TEAMWORK

    What you do impacts each

    team member and impacts the

    customer

    TEAMWORK

  • More about Customer Service

  • Can You Hear Me Now?

  • The Variations of Body Language

    PresenterPresentation NotesWAYS OF TALKING: Tone of voice is body language. “Thank you for shopping with us. Have a nice day.” The meaning is lost when these words are spoken in an insincere tone.

    POSTURE: Don’t slouch. Stand tall. It makes you look confident – it makes you look smart.

    APPEARANCE; Comb your hair, brush your teeth, don’t wear to work the clothes you slept in – iron that shirt! And, don’t forget about the appearance of your building… The physical appearance of your building is an extension of body language. Be sure your space is clean and orderly.

    EYE MOVEMENT: “Young lady, don’t you roll your eyes at me!”

    Facial Expressions: SMILE – sometimes it requires practice

    Body Contact: A good handshake is one of your greatest customer service tools.Be aware of another’s personal space. Tell Luray Caverns story.

    Laughing: Always WITH our customers, not AT them (External and Internal)

  • How to deal with Challenging Customers

    Stay calm yourself

    Let the customer vent

    Deal with the emotion first

    Avoid emotional trigger words

    Gently confront abusive customers

    Delay action or consult a second opinion

  • Avoid Emotional Triggers

    Triggers• That’s not our policy

    • Can’t

    • I’m sorry you feel that way

    • I don’t know

    • You should have…

    Calmers• Here’s what we can do

    • Can

    • Thank you for telling us

    • I’ll find out

    • I understand why…

  • I’m Sorry No Excuses

    Solution Thank You

    An Effective Apology

  • Sustainable & Planned Futures

  • PL

    AN

    FO

    R

    PresenterPresentation NotesSo who goes into business to fail? NOBODY! You want to succeed.

    Who owns a magic 8 ball or can tell the future?

    Is success guaranteed? NO

    What makes for a sustainable future?

    Who is ultimately responsible for helping your business succeed? YOU ARE. MANAGEMENT of COMPANY.

  • Just like you wouldn’t build a house without blueprints, you shouldn’t build a business without business plan blueprints

    PresenterPresentation NotesWould you build a house without some type of blueprints? Why not?The floor might not be strong enough or the walls could buckle under pressure.

    Same with a business idea. You need to work on a blueprint for the business.

    Imagine you are at dinner with a friend and you decide you are tired of working for someone else. You decide it is time to venture into a business on your own. You begin jotting notes down in your head or even on that bar napkin. (SHOW NAPKIN) You have done the first step of a “Napkin Plan”

  • Core 1: Success Planning

    (the “Foundation” of a good business plan)

    CharacterCommitment

    Contingency“What If?”

    PresenterPresentation NotesAs you start to gather more information, figure out resources and how much financing you need of the business these are first steps to a business plan.

  • Just like you wouldn’t build a house without blueprints, you shouldn’t build a business without business plan blueprints

    PresenterPresentation Notes

    What do I need to make this happen? Resources Planning What resources do I need to produce my product or service? How will I manage a healthy business? CREATE AN ACTION PLAN. An action plan as attainable goals. What if you want to expand your business by offering a new product or service? Do you “Just do It?” Start at the beginning with a napkin plan and end up making a continuous circle.

  • Due Diligence(verifying and validating the business plan)

    Every step of the way – ask yourself:• Is my plan Feasible?• Is my plan Viable?• Is my plan Desirable?

    If the sun stops shining, the business cannot grow…

    PresenterPresentation NotesFeasible: Is there a market for your product or service? Resources available for doing my business?Viability: opportunities to grow?Desirability: business should produce the income you are seeking? After consideration of all things, you are prepared and comfortable with the responsibilities, duties, etc. the business will need to be successful.

    SO the question is….HOW DO OU PLAN FOR THE FUTURE?

  • CONTINGENCY PLANNING

    The test is not what happens, but how you

    respond!

    How Will Your Life Change?

    PresenterPresentation NotesBe prepared!

    Things happen. Some you can control and some you cannot.

    Business Issues (technology, recession, etc.)

    LifestyleSchedulePersonal/Business FinancesFriends/ Family

  • CONTINGENCY PLANNING“When” instead of “if”

    Be prepared!

    Business Issues (Internal & External)

    Lifestyle

    Schedule

    Personal/Business Finances

    Friends/ Family

    The test is not what happens, but how you respond!

    PresenterPresentation NotesCreate a Risk Management Plan for the business during your business planning phase

  • INTERNAL

    EXTERNAL

    PresenterPresentation NotesThere are both INTERNAL and EXTERNAL factors that create obstacles in the business.

    What are internal risks?Human Risks (death or illness of owner or employee / theft or fraud / low morale or dissatisfaction in job)Death or illness of owner or employeeTheft or fraud (inventory, time, accounting and cash)Low morale or dissatisfaction in job (failure to perform, sabotage systems or equipment

    Equipment & Information TechnologyEquipment breakdownNew equipment integrationLack of backup or recovery systemCybersecurity

    Other Internal RisksNot taking care of the routine maintenance on equipmentWork related injuriesProperty damageUnexpected costs

    What are external risks?Competition or Loss of Market?Loss of customersVendor costs increaseOil or gasoline increasesFixed expenses increase

    Business EnvironmentLawsWeatherNatural Disaster

    Personal conflicts (time, money, etc)

    What can help you identify all of these risks and potential solutions?

  • Business Problems

    Problem

    Crisis? Opportunity?

    PresenterPresentation NotesAvoiding problems usually results in a crisis, while confronting problems creates opportunities for success.

    Let’s talk about an example of a potentially missed opportunity

  • Talking Pictures will never amount to

    anything.Singin’ in the Rain

    PresenterPresentation Notes20

  • Change is going to happen! Will you be ready?

    PresenterPresentation NotesHand out the sheet about the Cheese?

    To summarize.. CHANGE IS GOING TO HAPPEN.

  • Success to me is growing my business.

    PresenterPresentation NotesWhat if your measure of success is growing your business? You need some tools to prepare for that.

  • Just some stuff to think about……

  • Cash and Profits are NOT the Same

    •Cash is Cash

    •Profit is a formula used to determine income tax liability

    If the business is so profitable…..Where’s my money?

  • Think, Research, analyze, calculate, DECIDE…

    ASK YOURSELF: What if cash from sales is not sufficient to operate the business? What is the first line of

    defense?

    Does my business require that I have a white Cadillac in order to sell insurance?

    Does my business really need to pay cousin Phil $20 per hour?

    Does my business really need a 5,000 square foot showroom for dried flower arrangements?

    Will my business really produce eight million dollars in cash from sales in the first six months?

    When is enough, enough?

    What are the outside influences?

  • Records

    •KNOW what must be done.

    •KNOW how to get it done.

    •DO IT, or get it done.

    •KNOW what the information means to you.

    •UNDERSTAND the systems and procedures you have in place.

    •MONITOR the work of others.

    •If you pay for professional services they CHARGE by the hour.

    •If your books are a mess or non-existent, YOU WILL PAY!

    PresenterPresentation NotesAccountants are probably the only people I know that like this part of the business.

    Recordkeeping is often the last thing on an entrepreneur’s mind, but is necessary to having a legal, legitimate business and managing the business.

    Inventory managementBreak event pointCOGS�Understanding what your different reports tell youTax planning

    Hire people to help you…Accountant LawyerBookkeeper

  • Insurance

    •General Liability•Product Liability•Property Damage•Cybersecurity •Worker’s Compensation•Health and Medical•Disability or Long-Term Income Continuance•Key Person or Life Insurance•Business Interruption

  • • Establish separate bank account• Do not mix personal & business funds or debts• Sign all contracts & leases in entity name• Sign everything properly (owner/president etc.)• Proper Insurance in company name• If corporation have annual meeting and maintain minute

    book

    • Maintain CURRENT and ACCURATE records• Establish, enforce and follow policies and procedures• ENSURE AWESOME CUSTOMER SERVICE!

    Maintaining the Entity Integrity & Managing Risk

  • Customer Service

    •It is far easier and less expensive to keep a current customer than to find a new one

    •No customers = no business

    •Remember, the customer wants you to care about them and show it (this includes your employees as well)

    •Superior customer service is a very low cost way to have a competitive advantage

  • Mandy Archer, DirectorGinny Plant, Administrative Assistant

    276-601-7727

    [email protected]@brceda.org

    www.VirginiaSBDC.org

    Invest Youth �Business ClassSlide Number 2The SBDC is . . .AREAS OF ASSISTANCESlide Number 5What is entrepreneurship?Slide Number 7Entrepreneurship is passion, persistence, and doing what you love.ActivitySupply & DemandTell me about you.How to Draft a Business PlanA business plan is informed action.Slide Number 14Two major sections of a complete business plan.Executive SummaryBusiness DescriptionExamplesManagement TeamTarget CustomerCompetitionAdvertising Plan�Acquisitions�Facility InformationSlide Number 25Organization & Governmental RegulationsPricingFinancingAttachmentsFinancials & Cash FlowCash is KingWhat are you going to prepare for this challenge?Start-up needsSlide Number 34Slide Number 35Loan Assumptions�Use a loan calculator to determine loan payment (interest and principal)�Revenue AssumptionsArchers GamesService Hourly FeesExpensesCustomer Service & Operations4 Principles of Great Customer ServiceATTITUDESERVICESlide Number 453 Faces of Customers�(External and Internal)��7 out of 10 complaining customers WILL do business with you again IF you resolve the complaint in their favor.��_______________________�CONSISTENCYConsistencyTEAMWORKMore about Customer ServiceCan You Hear Me Now?The Variations of Body LanguageHow to deal with Challenging CustomersAvoid Emotional TriggersSlide Number 56Sustainable & Planned FuturesSlide Number 58Slide Number 59Slide Number 60Slide Number 61Slide Number 62CONTINGENCY PLANNING�“When” instead of “if”CONTINGENCY PLANNING�“When” instead of “if”Slide Number 65 Business ProblemsTalking Pictures will never amount to anything.Change is going to happen! Will you be ready?Slide Number 69Slide Number 70Success to me is growing my business.Just some stuff to think about……Slide Number 73Slide Number 74 Records InsuranceSlide Number 77 Customer ServiceSlide Number 79