Unit 1.3 1

Introduction

• Vision & Mission of India Post• Implementation of flagship Projects• Ways to generate more revenue & reduce

expenditure by innovative use of resources

Test 1

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India PostEmpowering &connecting India

India PostEmpowering &connecting India

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Our Vision:

Empower people by providing, communication, information and financial services

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To empower and connect people, organizations and governments using physical and electronic networks

Our Mission

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Objectives

• To sustain its position as the largest postal network in the world touching the lives of every citizen in the country.

• To provide mail, parcel, money transfer, banking, insurance and retail services with speed and reliability.

• To provide services to the customers on value-for-money basis.

• To ensure that the employees are proud to be its main strength and serve its customers with a human touch.

• To continue to deliver social security services and to enable last mile connectivity as a Government of India platform.

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• Exercise 3.1

• How to make our social commitment visible & felt.

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India Post Network

• Largest and Oldest Postal System in the world • Net work of 1,55,204 POs out of which 1,29,553 are

Branch Offices • Serving the people since 1854 • 12604 POs are computerized and it will be extended

to Branch Offices in 11th Five year Plan

India Post Resources as on March ,2009

Category Number

Group A 638

Group B 6645

Group C 167608

Group D 35158

Total departmental 210049

Gramin Dak Sevaks 273336

GRAND TOTAL 483385

8Unit 1.3

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Group Discussion

• Advantages and Disadvantages of having a vast Network

• Scientific use of Resources – Man, Machine & Image

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REVENUE & EXPENDITURE Where does Revenue come from? (in Million)

(As on 31.3.2010) (1) Mails : 19864.41 (2) Saving Bank (As on 31-3-09): 28024.60 (3) Others : 523.55 (A)TOTAL REVENUE : 48412.56 Where do we spend? (1) Operational Cost : 61293.31 (2) Infrastructure & Pension : 35828.91 (3) Agency Expenses : 2893.73 (B) TOTAL EXPENDITURE : 100015.95 DEFICIT (A-B) : (-) 51603.39

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REVENUE

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EXPENDITURE

How to calculate ECR?Sale of postage stamps/stationery 100%

Postage in cash, unpaid article amount, franking machine amount

100%

Money order commission 100%IPO commission 100%Telephone bill Total no of bills collected x Rs.5/-GEB Total no of bills collected x Rs. 5/-SB account( including WFA/NREG account),RD account, TD account

Rs.129.49 per live account yearly

KVP/NSC certificate Total No of certificate(issue/Discharge) x36.54

IVP certificate Total No of certificate (Discharge) x 9.70PLI 7% of premium collected RPLI 10% of premium collectedRailway/telecom pensioners Rs. 80/- per paymentEPF pensioners Rs. 53.6 per payment

Total income of the Post office:

Cont….13Unit 1.3

How to calculate ECR?IMTS Rs. 260 per transactionPost box/post bag rent 100 %Post office quarter rent 100%Advertisement income 100%Exam fee income 100%MO/VPMO from /sale of AD income 100%Issue of identity card 100%Sale of old records 100%Speed post revenue 100%Sale of gold coin 4% of Total amount SoldJudicial/non judicial stamp 3% of Total purchase (for HO only)Sheetal alovera sale 30% of Total saleAny other income which are not included above

Total income of the Post office:

Cont….14Unit 1.3

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Calculation of ECR:

Amount of ECR = Total income x 100 (without pension) Total expenditure

Amount of ECR = Total income x 100 (with pension) Total expenditure

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• Exercise 3.2

• Calculate the ECR for your office with the help of information given to you.

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www.indiapost.gov.in

• Answer the questions with the help of information available in our website.

• Test 3.2

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RFD

• Modernise and consolidate the network• Provide best in class customer service• Develop Financial Services• Grow in existing Businesses• Develop professional workforce

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Concept of Project Arrow

Present scenario• 70% of people live in rural

areas

• Most villages & small town do not have connectivity to mainstream economy

Potential of India Post• Dept has over 1.55 lakh POs

across the country with more than 1.25 lakh in rural area

• This network provides a huge opportunity to connect remote areas

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Concept of Project Arrow…

• Make Post office the “window to the world” for ‘aam aadmi’

• This is conceived in April 2008– Focus on improving the core operations of Post

offices– Enhancement of “look and feel” to create a

unique identity

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Scope• Get the core right• Modernize the look and feel• Focused efforts to significantly improve four core areas of the postal

service– Mail delivery– Savings Bank– Remittances– Office service levels

• Broad approach to upgrade, enhance capacity and quality in– Branding– Technology– Human resource– Infrastructure

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Objectives

• Make a visible, tangible, and noteworthy difference in post offices that matters to the common man

• Verify and certify progress on ongoing basis using clearly defined Key Performance Indicators (KPIs) for each improvement area

• Set the foundation for a comprehensive transformation of India Post

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Covers 8 silos1. Mail delivery

– Ensure same day delivery and same day dispatch

2. Savings bank– Reduce transaction time

• Counter transactions• Account transfer• Closure• Settlement of claim cases

3. Office service level– Improve customer satisfaction in all parameters from appearance to

operation

4. Remittance– Payment of MOs on the day of receipt– Provide web enabled remittance service

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Covers 8 silos…5. Human resources

• Identifying roles and job descriptions for all• Designing suitable training to enhance operational and soft skills of staff

6. Infrastructure Standardize and consistent interior and exterior blueprint and ensure uniform implementation

7. Technology– To enable POs to provide all IT enabled services decide required

• Hardware• Software• Connectivity

8.Branding– Ensure uniform brand hierarchy as well as consistency for all products

and services

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KPIs and Scoring Logic

•Measures performance on 19 KPIs•Performance of each office/circle is measured on a scale of 0 to 100.•Marks are reduced for each KPI if the performance falls below the target value

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KPIs and scoring logic

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KPIs and Scoring Logic

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India Post 2012

• IT Modernised Project with a total outlay of Rs 1877.2 crores.

• In Phase-I, post office up to double handed levels were supplied with IT hardware and in Phase II program has been built on 3 cornerstones as follows.

• This project aims to establish Data Centre / disaster recovery centre, Nationwide networking of Post offices, Supply of computer hardware to non computerised post offices, mail offices & rural post offices.

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Mail Network Optimisation Project

• 1.New operational network would come in to effect with 1st November 2010

• 2.89 Sorting hubs and 42 Intra circle hubs are functioning

• 3.Sorting Hubs close Speed post bags for each other

• 4.In such circle where no Intra circle hubs functions, post offices would be mapped to one of the sorting hub

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•Where an Intra circle hub would function, some of the PO be mapped to only one of the sorting hub and some PO be mapped to both sorting hub and Intra circle hub

•Articles for post office not mapped in Speed net may be sorted based on the PIN range ( First three digits)

•Sorting hub would do sorting for all delivery post office under its catchment area

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