Introduction to the

Catering and Hospitality

Industry

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Types of Catering establishments

Commercial

• Hotels

• Restaurants

• Cafes & Deli’s

• Bars & Pubs

• Fast Food Outlets

• Outside Catering

Industrial

• Contract Catering

• Armed Forces

• In-flight Catering

• Health & Welfare

• Canteen workforce

• Educational

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CommercialCommercialCommercialCommercial ---- HotelsHotelsHotelsHotels

•Budget hotels

•Bed and Breakfast

•One star

•Two stars

•Three star

•Four star

•Five star (luxury)

Buri Al Hotel in Dubai

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Commercial - Restaurants

1. Fine Dining

2. Casual Dining

3. Bistro

4. Brassiere

5. Ethnic

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Gordon Ramsays Top Tips to

Running a Successful Restaurant

Click on the play button

to view video

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1. Fine dining

• Generally a small carte du jour

• Formal surroundings

• Innovative service style

• Expensive

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Michelin Star Chefs

Kings of the kitchen

Click on the play button to view video8

2. Casual dining

• Various styles and

types of food

• Casual surroundings

• Reasonably priced

• Food served all day

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3. Bistro

• Various styles and types of food

• Informal environment

• Usually but not always plated service

• Competitive prices

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4. Brasserie• Similar to a bistro

• Usually attached to a larger

establishment

• Less formal surroundings

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5. Ethnic restaurants

• Very popular

• Offer a wide range of

cuisine

e.g. Indian and Asian

food

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Commercial - Cafes & Deli’s

• Small food outlets

• Offering a wide range of

drinks and snacks

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Making wrap sandwiches

• Click on above image to view video

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Commercial - Bars &

Pubs / Gastro-pubs

• Large range on offer

• Depends on

location e.g. city

centre versus

countryside setting

• Gastro pubs are

more modern and

innovative style of

pub food

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Commercial - Fast Food Restaurants• A common feature is a lack of cutlery or crockery• The customer eats the food directly from the

disposable container eating with their fingers

Staffing:

• Low skilled

• Part time

• Not suitable for young people wishing to become professional chefs

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Types of fast-food restaurant:

1.

• Order at the counter

• After preparation thefood is brought tothe table

• Payment on ordering or after eating

2.

• Collects food from the counter

• Pay & then sits down & eats (self-service restaurant)

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Other types of fast food

• Customer collects ready portions

• Customer serves himself from containers

• Customer is served at the counter

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• Often used at events such as

weddings and corporate events

Commercial - Outside catering

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Industrial - Contract catering• The work of providing food and drink

under the terms of a contract

• Operates in a variety of large scale

organisations for a set cost and time

period

• Industrial catering e.g. works canteens

• Hospitals

• Schools e.t.c.

• Offers a wide range of staff

development opportunities20

Industrial

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Public sector

• Armed forces

• Educational

• Health and welfare

• Canteen Workforce

Industrial

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• Offers stable careers

• Long-term employment prospects

• Usually only in own country of origin

Industrial - In-flight catering

• Large scale industrial catering servicing

the airline industry

• Light snacks to five star in flight dining

experience

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