We have more than 20 new courses, many now on video. Plus, we’ve reorganized the Training Center so you can browse courses quickly and easily. Just go to your EAP website, logon, and choose the Training Center tab to discover an entire collection of new and improved trainings – check out the listing below for a preview. Trainings are just one of the extra added-value benefits we offer to you and your family members. Best of all, there is no cost to you! Introducing the New & Improved Training Center PERSONAL DEVELOPMENT Achieving Personal Goals New! Applying Emotional Intelligence in the Workplace Appreciating Personal D ifferences Balancing Work and Family Becoming an Effective Team Member Business Writing Basics New! Choosing a Childcare Provider Developing Critical Thinking Skills in Children GuardianshipDecisions for Elderly Loved Ones New! Managing Your 401(k) New! Organizing Your Workspace Overcoming the Loss of a Loved One New! Personal Financial Planning New! Recognizing and Responding to Signals of Violence in Children Understanding and Using Contracts CUSTOMER SERVICE & SALES New! Basics of Effective Selling New! Building Strong Customer Relationships New! Closing the Sale New! Creating an Effective Sales Team New! Dealing with D ifficult Customers New! Mastering Cold Calls New! Moving from Trainer to Performance Consultant New! Negotiating for the Sales Professional New! Qualifying Sales Prospects Successful Negotiation New! Telephone Sales Skills Telephone Skills for Quality Customer Service MANAGEMENT ACADEMY Level 1: Compliance Training New! These courses are now available in both video and non-video formats Best Practices for Interviewing and H iring Best Practices for Progressive D iscipline DOT Drug and Alcohol for Supervisors (part 1 & 2) Drug-Free Workplace for Employees Drug-Free Workplace for Supervisors (part 1 & 2) Harassment and D iscrimination for Employees Harassment and D iscrimination for Supervisors Violence Prevention in the Workplace for Employees Violence Prevention in the Workplace for Supervisors Level 2: Core Competencies Basics of Effective Communication Coaching and Counseling D isciplining and Redirecting Employees New! Financial Basics for Non-Financial Managers New! Intercultural Business Etiquette New! Managing a Virtual Office Providing Effective Feedback Recognizing and Avoiding Burnout Recognizing Employee Performance Successful Negotiation Time Management Valuing D iversity Level 3: Advanced Supervisory Skills New! Applying LeadershipBasics Basics of Effective Communication Conducting a Performance Review Conflict Intervention Delegating D ischarging Employees New! Executive-to-Employee Communication Strategies Leading Effective Meetings Managing Change Managing Negative People Motivating Employees Personal Goals and Expectations Presentation Skills Providing Effective Feedback Setting New! Succeeding as a Supervisor Level 4: Team Leadership Building a Successful Team New! Creating a Strong Leadership Team Developing a Strategic Plan Interviewing Job Candidates New! Leading Effective Teams Managing D isagreement Managing Projects Managing Stress Recognizing and Managing Anger Solving Problems as a Team Your Benefits Just Got Even Better www.theEAP.com

Introducing the New & Improved Training Center › isite346 › eremit... · We have more than 20 new courses, many now on video. Plus, we’ve reorganized the Training Center so

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Introducing the New & Improved Training Center

PERSONAL DEVELOPMENTAchieving Personal GoalsNew! Applying Emotional Intelligence in the WorkplaceAppreciating Personal DifferencesBalancing Work and FamilyBecoming an Effective Team MemberBusiness Writing BasicsNew! Choosing a Childcare ProviderDeveloping Critical Thinking Skills in ChildrenGuardianship Decisions for Elderly Loved Ones New! Managing Your 401(k)New! Organizing Your WorkspaceOvercoming the Loss of a Loved One New! Personal Financial PlanningNew! Recognizing and Responding to Signals of Violence in ChildrenUnderstanding and Using Contracts

CUSTOMER SERVICE & SALESNew! Basics of Effective Selling New! Building Strong Customer RelationshipsNew! Closing the SaleNew! Creating an Effective Sales Team New! Dealing with Difficult CustomersNew! Mastering Cold CallsNew! Moving from Trainer to Performance ConsultantNew! Negotiating for the Sales ProfessionalNew! Qualifying Sales ProspectsSuccessful NegotiationNew! Telephone Sales Skills Telephone Skills for Quality

Customer Service

MANAGEMENT ACADEMYLevel 1: Compliance TrainingNew! These courses are now available in both video and non-video formatsBest Practices for Interviewing and HiringBest Practices for Progressive DisciplineDOT Drug and Alcohol for Supervisors (part 1 & 2)Drug-Free Workplace for Employees Drug-Free Workplace for Supervisors (part 1 & 2)Harassment and Discrimination for EmployeesHarassment and Discrimination for SupervisorsViolence Prevention in the Workplace for EmployeesViolence Prevention in the Workplace

for Supervisors

Level 2: Core CompetenciesBasics of Effective CommunicationCoaching and CounselingDisciplining and Redirecting EmployeesNew! Financial Basics for Non-Financial ManagersNew! Intercultural Business EtiquetteNew! Managing a Virtual OfficeProviding Effective FeedbackRecognizing and Avoiding BurnoutRecognizing Employee PerformanceSuccessful NegotiationTime ManagementValuing Diversity

Level 3: Advanced Supervisory SkillsNew! Applying Leadership Basics Basics of Effective Communication Conducting a Performance ReviewConflict InterventionDelegatingDischarging EmployeesNew! Executive-to-Employee Communication StrategiesLeading Effective MeetingsManaging Change Managing Negative PeopleMotivating EmployeesPersonal Goals and ExpectationsPresentation SkillsProviding Effective Feedback SettingNew! Succeeding as a Supervisor

Level 4: Team LeadershipBuilding a Successful Team New! Creating a Strong Leadership TeamDeveloping a Strategic PlanInterviewing Job CandidatesNew! Leading Effective TeamsManaging DisagreementManaging ProjectsManaging StressRecognizing and Managing AngerSolving Problems as a Team

Your Benefits Just Got Even Better

www.theEAP.com

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